Frank Williams is seeking a clerical office support position and has experience in healthcare IT, computer support, administrative support, coordination and delivery services. He has a background in healthcare IT, computer installation and troubleshooting, database management, inventory management, packaging and shipping, and reception work. His resume lists employment history from 2014 to 2000 including positions in martial arts instruction, press room operation, data center operation, library clerk, customer service, and shipping/receiving.

1. FRANK WILLIAMS
White Plains, New York 10603
(Cell) (914) 648-2734 // frisco28@optonline.net
PROFILE: Extremely dependable professional seeking the (Clerical Office Support) position. Goal
oriented individual with good work record, reliable transportation and ability to meet deadlines with a flexible
work schedule, bilingual English / Spanish.
HIT SERVICES
• HealthCare Information Technology program which prepares healthcare and IT professional to
serve as implementation support specialist and trainers in healthcare organization.
• Knowledge of Health IT standards, data structure, hardware, software applications and architecture in
Health IT systems.
COMPUTER SUPPORT
• Proficient in computer installation, configuring, and troubleshooting printer equipment.
• Analyzed database system resulting in higher accuracy within the database program.
• Monitored portable storage media (PSM) Units, also Rebooted Network Mainframe Servers.
• Enterprise Total Output Control Program (E-Toc) / Lotus Notes Data Program.
• Responded to 100 inbound customer telephone inquires daily.
ADMINISTRATIVE SUPPORT
• Prepared over 200 purchase orders during a four week time frame
• Handle textbook orders for approximately 30 schools. Bar coded elementary school library books
• Assisted with invoices and processed orders for payment
• Schedule clinical appointments for Clinician, Pediatrics Obgyn, Dental, Psychology departments
• Negotiated settlement agreements within N.Y.S. debit / collections guidelines
COORDINATION & DELIVERY SERVICES
• Responsible for over 10,000 raw parts inventory, circuit boards, electronic parts, (diodes, resistors etc)
• Used scales, letter and label machines to process and package over 50 lbs of Airborne, Federal Express
and UPS packages with mail for delivery.
• Scanned over 38 (ASD) air bills, 47 (SRD) ground bills, and scanned 25 International documents daily
• Worked on (ABG) cutting machine and book jacket creasing machine in the press room department
EMPLOYMENT HISTORY
LIFETIME ATHLETICS Kids Academy Martial Arts Instructor, (P/T) Harrison, N.Y02/072014-Presently
SHUTTERFLY INC -THE PUBLISHER Press Room Machine Operator “Seasonal” Elmsford, N.Y. 2013
POMEROY IT SOLUTIONS Data Center Tape Operator, “Shut down” Rye, N.Y. 12/2009-12/2011
GREENBURGH SCHOOL DIST Library Clerk - Account Clerk (P/T)” Seasonal” Hartsdale, N.Y, 2007-2008
CAVALRY PORTOLIO SERVICES Customer Service Specialist, “Cut Backs” Hawthorne, N.Y, 2006-
2007
GREENBURGH HEALTH CENTER Front Desk Receptionist, “Temp” White Plains, N.Y, 2005-2006
THE JOURNAL NEWS Office Service Clerk, “Temp” White Plains, N.Y, 2004-2005
UPS - DIVERSITY SERVICES AGENCY Digital Operator Scanner, “Cut Backs” Elmsford, N.Y, 2003-2004
AUDIO DESIGN ASSOCIATE Shipping Receiving Coordinator, “Temp” White Plains, N.Y, 2002-2003
PROFESSIONAL GRAPHIC SYSTEM Field Service Technician, “Cut Backs” Elmsford, N.Y, 2000-2001
EDUCATION
Health Care Information Technology Valhalla, N.Y. Westchester Community College - Certification - 2013
Monroe College New Rochelle, N.Y. Computer Information Systems A.A.S - 2003
Nexgen Technical Training Institute White Plains, N.Y, Computer Fundamentals - Internet Certification -2000
R.L. Center for Technical and Occupational Education Valhalla, N.Y, Computer Repair Certification
-1999