This document discusses overcoming missteps that affect a leader's ability to resolve conflicts. It announces a 90 minute master class presented by Doctor Laura Lozza and Master Coach Monica Garcia on how to tackle complaints and resolve conflicts as a leader. The class promises to be the most important time spent on one's business this year.

1. WELCOME !
How to overcome the
that affect leaders ability to tackle
complaints and resolve conflicts
3 MAJOR MISSTEPS
Master Class

2. Doctor
Laura Lozza Monica Garcia
Master Coach

3. Well Begun Is
Half Done!

4. YES!!

5. The next 90 minutes
Will be the most important
time you spend on your
business this year!