The fifteenth webinar of Indian Association of Amusement Parks & Industries was a grand success. The webinar was well attended by our members from all across the country. We thank Mr. Rajesh C R from Wonderla Holidays Ltd for the knowledgeable and excellent presentation. Incorporated in the year 1999, IAAPI is India's Apex Body representing the Amusement, Leisure & Recreation Industry in India. Topic: Best Practices Amusement Rides Operation & Maintenance Presenter: Mr. Rajesh C R, General Manager- Engineering, Wonderla Holidays Ltd Date & Time: 29/June/2020 4-5.30pm IST YouTube: https://youtu.be/hobtXqEw_G0 IAAPI Website: www.iaapi.org IAAPI Facebook: https://www.facebook.com/IAAPIHq/ IAAPI Twitter: https://twitter.com/IAAPI_HQ IAAPI LinkedIn: https://www.linkedin.com/in/iaapi-hq/

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BEST PRACTICES –
AMUSEMENT RIDES
OPERATION & MAINTENANCE

2. 2
Objective of Best Practices
Amusement Ride Safety Standards
Best Practices for Operation and Maintenance
Importance of Best Practices
Common Causes of Ride Related Incidents
Best Practices followed at Wonderla

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To Promote Safety
To Prevent incidents and injuries
Legal Compliance
Customer Satisfaction and Experience
Objective – Best Practices

4. 4
• ASTM International – F 2291-06a
• Australia – AS 3533
• Malaysia – Standard Guidelines
• China – GB 18159, GB 8408 & GB 18158
• Hong Kong – Standard Guidelines
SAFETY STANDARDS
• EN 13814 - 1, 2 & 3 – European Standard for Safety of Amusement Rides
and Amusement Devices
• ISO 17842 – 1, 2 & 3 - Safety of Amusement rides and Amusement
devices
India – Code Of Practice for Amusement Ride Safety –IS 15475
(Will be updating to standards as per ISO 17842)
AMUSEMENT
RIDE SAFETY

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ISO 17842-1 - Safety of amusement rides
and amusement devices —
Part 1: Design and manufacture
ISO 17842-2 - Safety of amusement rides
and amusement devices —
Part 2: Operation and use
ISO 17842-3 - Safety of amusement rides
and amusement devices —
Part 3: Requirements for inspection during
design, manufacture, operation and use
SAFETY STANDARD – ISO 17842

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1. Selection of Rides & Attractions
2. Installation and commissioning of the ride
3. Comprehensive operations Manual
4. Preventive maintenance program
5. Training of Ride Mechanic
6. Training of Ride Operator
7. Incident reporting procedures
8. Comprehensive emergency plan
9. Record retention program
10. Integrated management system
BEST PRACTICES – RIDE O&M

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3. Comprehensive Operations Manual
• Manual should provide the information about ride function & capacity,
Providing instructions for the safe operation, maintenance & limitation
• Provide details of ride parts
BEST PRACTICES
1. Selection of Rides
• Rides conforms to necessary standards and meet the requirements of
location where it need to be installed
2. Installation and Commissioning of Ride
• Inspection and testing of the ride prior to
Installation.
• Installation & Commissioning of Rides as per
the manual along with proper records
including parameter monitoring

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4. Preventive Maintenance Program
• Daily preopening visual inspections by
Mechanics & Operators
• Periodic Inspection & Testing of Rides
• Breakdown Analysis
• Third party inspections like NDT
• Follow Manufacturer’s Recommendations
• Third Party Ride Audit
• Maintenance Records
• Maintenance ERP Module
• Online Trouble shooting by Vendors
BEST PRACTICES

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TYPE OF MAINTENANCE

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ROOT CAUSE ANALYSIS
FISH BONE ANALYSIS WHY-WHY ANALYSIS

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5. Training Program for Ride Mechanic
Accordance with the manufacturer’s recommendations
Daily Visual inspections
Periodic inspections.
About Ride Functions
6. Training Program for Ride Operator
Ride Limitations, Dos & Don'ts for Operators & Guest
Dealing with visitors based on behavior
Dealing with defects and malfunctions
Reporting procedures for incidents
Safe operation procedure of specific Ride/Attraction & Guest Restrictions
Safe loading and unloading of riders, Importance of ride safety lock
Safety aspects of the park operations including HSE knowledge
BEST PRACTICES
TRAINING

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7. Incident Reporting Procedures and Investigation
To ensure that employees report any
Incidents (including a near miss), these reports
are reviewed by management and
the appropriate corrective action to be taken
Category of Incidents
Basically Incidents can be classified in two part
a) Unsafe - Act
b)Unsafe - Condition
BEST PRACTICES

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SAFETY TRIANGLE

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8. Comprehensive Emergency Plan
Ride Evacuation, Rescue of trapped patrons, Provision of first-aid, Natural
Calamities & Emergency Assembly Points
BEST PRACTICES

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9. Record Retention Program
• To allow the quick retrieval of all
documents.
• Maintain information in a suitable
medium such as paper or electronic
form
• Up to date and adequate
documentation to ensure effective
operation
BEST PRACTICES

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10. Integrated Management System
• To provide direction and guidance in the
implementation of an effective Ride Safety
Management System.
• An integrated management system (IMS)
combines all related components of a business
into one system for easier management and
operations.
• QMS ISO 9001, EMS ISO 14001 and OH&S ISO
45001 are often combined and managed as an
Integrated Management System.
BEST PRACTICES

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IMPORTANCE OF BEST PRACTICES
 To provide safe & memorable
enjoyment for visitors
 Improve ride availability by reducing
down time of rides & equipment
 Improve customer experience
 To become more competitive by
increasing sales
 Optimize cost by reducing wastage,
improving quality and efficiency
 Improve the skills of Employees
 Use technology more effectively.
 Respond more quickly to innovations
in amusement sector.

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Some Common Causes of Ride Related Incidents
Poor design or construction / Installation
Inadequate supervision
Lack of secure safety locks
Size mismatch between guest and ride seats/safety lock
Intensity of motion and emotion
Riding or standing in an unsafe position
Equipment failure due to inadequate maintenance or defective components
Operator issues (inadequate training, distracted operators, etc.)
Rides under the control of patrons (Water slides, Go-Karts, etc.)
Guest Behavior including horseplay, force opening of lock, trying to
disembark before stopping the ride, jump over handrails, etc.
CAUSES FOR RIDE INCIDENTS
INCIDENT
CAUSES

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 Operational Safety
 Maintenance
 Training of Personnel & Effectiveness
 Guest Management
 Incident Reporting and Investigation
 Emergency Response and Programmes
 Communication
 Documentation & Document Audit
 Risk Assessment and Management
 Ride Safety Management System
OPERATION & MAINTENANCE
PRACTICES AT WONDERLA

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Standard Operating Procedures &
Instructions are in place for all ride
operation related activities which
include the following
• Operation checks for pre-opening
and during ride operations
• Detailed ride operation procedures
• Ride loading & unloading procedures
• Guest Management
• Emergency Handling & Incident
reporting
OPERATIONAL SAFETY

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Maintenance program- includes
• Preventive Maintenance – Daily,
Weekly, Monthly Schedule
• Lubrication Schedule
• Annual & Overhaul Maintenance
• NDT for all critical components
• Parameter monitoring & calibration
• Safety Lock gap check & annual
Service
• Ride safety audit
• Ride Commissioning Report
• Cart Service
• History Card for Rides
MAINTENANCE

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Work Permit System
• A work permit system is a
formal system stating exactly what work is
to be done, where, and when.
• The people doing the job sign
the permit to show that they understand
the risks and precautions necessary. PPEs
need to wear while doing any activity
• Lockout - Tagout (LOTO) is a safety
procedure used to prevent the accidental
activation of hazardous energy or
machines
MAINTENANCE

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Non Destructive Testing (NDT) is a testing
and analysis technique used by industry
to evaluate the properties of a material,
component, structure or system for
characteristic differences or welding
defects and discontinuities without
causing damage to the original part.
Main Types of NDT Testing
•Ultrasonic testing
•Magnetic particle testing
•Liquid penetrant testing
•Radiographic testing
MAINTENANCE

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ERP - EAM

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Training Program for Maintenance
Crew includes - Understanding the
ride functions, risk assessment of
the ride & preventive maintenance
procedure
TRAINING & EFFECTIVENESS
Training Program for Ride Operators includes - Instruction on pre start-up
operational ride checks, operation procedure, use and function of operating
controls, Procedure for adverse weather & emergency conditions.
Training program for the Ride assistants includes - Instruction on loading
and unloading of guests, Instruction on passenger restrictions, Controlling
of waiting area, operating passenger restraint

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Comprehensive system to be in place for managing the guest behavior and for
a better guest experience in amusement rides.
Aspects of Guest Management for Ride Safe Usage:
GUEST MANAGEMENT
• Criteria for Ridership- Such as height, weight
or age limit if any or any other restriction
• Queue Management- To direct guests in an
orderly manner to the ride loading area so
that loading can be done safely.
• Forewarnings (Signage)- Such as visual
signage, printed Instructions & verbal
instructions
• Behavior Spotting & Intervention- Such as monitoring of acceptable and
unacceptable behavior of guest throughout the ride

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Proper corrective actions to be taken and effectiveness to ensured periodically
INCIDENTS – REPORTING & INVESTIGATION
Incident reporting procedures and Investigation process is applicable also to OHS
incidents reporting, investigation, corrective action and its effectiveness of the
action taken. Incidents are classified into Injury, Ill-Health, Illness & Near Miss.
Injuries to be scaled based on the severity and
necessary actions to be taken to avoid the
same in future.
Investigation process to be carried out based
on the incident report and to be submitted to
the top management.

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FIR

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IIR

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The Emergency Response Program consist of the
following components
• Identification of potential emergency situations
• Establishing and implementing emergency
response procedures
• Emergency response team (ERT)
• Emergency response training
• Emergency response equipment
• Periodic testing / Mock Drill of emergency
procedures
• Review and revise emergency procedures
EMERGENCY
RESPONSE & PROGRAMME

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The organisation should establish,
implement and maintain a procedures for
effective Communication
• Internal communication among the
various levels and functions of the
organization.
• Communication with Guests based on
need.
• Receiving, documenting and responding
to relevant communications from
external parties such as ride
manufacturers, designers and authorities.
COMMUNICATION

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The organization should establish and maintain procedures
for controlling all relevant documents and data.
• Safety policy
• Hazard identification and risk assessment records
• Legal register
• Operations and maintenance manual
• Engineering drawings which includes foundation and
structural drawings
• Operation and maintenance records
• Training records
• Inspection and audit records
• Incident and investigation records
• Emergency response procedures and programmes
DOCUMENTATION & AUDIT

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Hazard identification and risk assessment
plan has been established which includes
the following.
• Formation of a risk assessment
committee and a team that should
consist of ride manager, the person in
charge of the ride, and at least one staff
each from the maintenance and
operation team
• Risk assessment methodology to be used
• Risk assessment report
• Implementation of control measures
• Regular review of the risk assessment
RISK ASSESSMENT & MANAGEMENT

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When determining controls or considering changes to existing controls the
organization to consider the following hierarchy to manage the risks.
RISK MANAGEMENT CONTROL

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• Wonderla Ride Safety
Manual covers all the said
aspects
• HSE Policy covers the
guidelines as per EMS
ISO14001:2015 and OH&S
ISO45001:2018
RIDE SAFETY MANAGEMENT SYSTEM

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THANK YOU
Dedicating for all Indian Amusement
Parks with an objective of Zero Incidents
RAJESH CR
General Manager - Engineering