The document provides lessons on crisis management, outlining 10 key lessons including how to define a crisis, prepare for unexpected events, manage risks, and understand the anatomy of a crisis which involves reduction, readiness, response, and recovery phases. It emphasizes the importance of crisis awareness, political cooperation, and having standard operating procedures to reduce risks and prepare for a crisis.
Examples of recent industrial crises with stronf financial consequences are used to describe a general crisis development model, compare the risks with a general tolerability curve and finally show that it is in the latecy phases that the most results are obtained by rational approaches of risk and crisis management
An overview of risk management for undergraduates at the University of Wisconsin, Eau Claire. Also includes thoughts on the credit crisis. Preseted on 11.17.09.
This document provides recommendations on principles of liquidity risk management from the Institute of International Finance's Special Committee on Liquidity Risk. It discusses emerging issues in liquidity risk management, recommends best practices around governance, analytical frameworks, and stress testing, and offers considerations for the official sector around regulation and oversight. The goal is to promote strong liquidity risk management and raise expectations for financial institutions.
1. The document discusses various concepts related to risk including risk, peril, loss, and hazard. It also describes different ways to measure risk such as priori, empirical, and judgmental probabilities.
2. Risks are categorized as either fundamental or particular, and pure or speculative. Fundamental risks affect large numbers of people while particular risks affect individuals. Pure risks involve the possibility of loss or no loss, while speculative risks involve the possibility of profit, loss, or no loss.
3. The main methods for handling risks are risk avoidance, loss control, risk retention, and risk transfer. Risk avoidance aims to reduce the total amount of loss by preventing or minimizing loss. Loss control involves retaining risks and bearing any
The document discusses key concepts in risk management for organizations. It emphasizes taking a balanced approach to risk management that focuses on prioritizing work, facilitating communication, and managing rather than avoiding risks. An effective risk management program deals with risks systematically across an organization and with partners, and remains nimble to address new issues while leveraging opportunities from risks.
The document provides an overview of the features and functionality of the Moto 360 smartwatch. It includes instructions on charging the watch, pairing it with a phone, changing watch faces, using notifications, performing actions with voice commands, tracking health and activity with Moto Body, and customizing settings through the Motorola Connect and Android Wear apps. Tips are also provided throughout on using different watch features.
This document discusses issues related to media, journalism, and public relations. It touches on several topics:
- Declining trust in the media and concerns over objectivity and the blurring of facts and opinion.
- Challenges facing journalists in covering news accurately while also maintaining objectivity.
- The importance of traditional media outlets like newspapers and TV, despite their declining audiences, in setting the news agenda.
- Best practices for PR professionals in pitching stories to journalists, including building targeted media lists, focusing on newsworthy stories, and following proper email etiquette.
The art of the interview 2016 media relations summer campJay Robb
The document provides tips for conducting interviews that will result in engaging news stories. It advises having a clear key message that answers what and why in 30 words or less, backing it up with 3 compelling proof points like statistics, facts or stories. Interviewees should speak conversationally, get straight to the point, and avoid speculation to stay focused on discussing only what they know. The goal is for readers to remember and share the story.
Examples of recent industrial crises with stronf financial consequences are used to describe a general crisis development model, compare the risks with a general tolerability curve and finally show that it is in the latecy phases that the most results are obtained by rational approaches of risk and crisis management
An overview of risk management for undergraduates at the University of Wisconsin, Eau Claire. Also includes thoughts on the credit crisis. Preseted on 11.17.09.
This document provides recommendations on principles of liquidity risk management from the Institute of International Finance's Special Committee on Liquidity Risk. It discusses emerging issues in liquidity risk management, recommends best practices around governance, analytical frameworks, and stress testing, and offers considerations for the official sector around regulation and oversight. The goal is to promote strong liquidity risk management and raise expectations for financial institutions.
1. The document discusses various concepts related to risk including risk, peril, loss, and hazard. It also describes different ways to measure risk such as priori, empirical, and judgmental probabilities.
2. Risks are categorized as either fundamental or particular, and pure or speculative. Fundamental risks affect large numbers of people while particular risks affect individuals. Pure risks involve the possibility of loss or no loss, while speculative risks involve the possibility of profit, loss, or no loss.
3. The main methods for handling risks are risk avoidance, loss control, risk retention, and risk transfer. Risk avoidance aims to reduce the total amount of loss by preventing or minimizing loss. Loss control involves retaining risks and bearing any
The document discusses key concepts in risk management for organizations. It emphasizes taking a balanced approach to risk management that focuses on prioritizing work, facilitating communication, and managing rather than avoiding risks. An effective risk management program deals with risks systematically across an organization and with partners, and remains nimble to address new issues while leveraging opportunities from risks.
The document provides an overview of the features and functionality of the Moto 360 smartwatch. It includes instructions on charging the watch, pairing it with a phone, changing watch faces, using notifications, performing actions with voice commands, tracking health and activity with Moto Body, and customizing settings through the Motorola Connect and Android Wear apps. Tips are also provided throughout on using different watch features.
This document discusses issues related to media, journalism, and public relations. It touches on several topics:
- Declining trust in the media and concerns over objectivity and the blurring of facts and opinion.
- Challenges facing journalists in covering news accurately while also maintaining objectivity.
- The importance of traditional media outlets like newspapers and TV, despite their declining audiences, in setting the news agenda.
- Best practices for PR professionals in pitching stories to journalists, including building targeted media lists, focusing on newsworthy stories, and following proper email etiquette.
The art of the interview 2016 media relations summer campJay Robb
The document provides tips for conducting interviews that will result in engaging news stories. It advises having a clear key message that answers what and why in 30 words or less, backing it up with 3 compelling proof points like statistics, facts or stories. Interviewees should speak conversationally, get straight to the point, and avoid speculation to stay focused on discussing only what they know. The goal is for readers to remember and share the story.
Media relations 101 presentation to Speak Now Hamilton (March 2014)Jay Robb
A media relations primer to Speak Now Hamilton - a new speakers' bureau launched by the Hamilton Roundtable for Poverty Reduction. What is news? Interviewing 101 and other ways to generate media coverage.
A comprehensive guide for Public Relations professionals on how to get to know media contacts better, pitch them more effectively and get more coverage for stories.
Crisis communications 2016 media relations summer camp finalJay Robb
How to work with the media during a crisis. The second of three presentations from the 2016 media relations summer presented by The Hamilton Spectator and Mohawk College for nonprofits and community groups.
From media relations to influencer relationsPrezly
Brands no longer share their corporate stories only with the press. They also want to reach internal stakeholders, bloggers or influencers on social media to spread their stories. Corporate communication teams are having a hard time communicating in this new fragmented world. Watch this presentation to learn how your team can leverage modern influencer relations. See practical advice on getting to know your contacts, creating rich stories, sending multimedia pitches and measuring results.
This presentation is made by the team at Prezly
http://www.prezly.com
A team of communication pros and technologists on a mission to help Public Relations teams get their stories told.
Creating An Effective Media Relations Plankbhuston
A special workshop presentation given at the 2009 National Conference on Service & Volunteering on Wednesday, June 24, 2009. Presenters include Eric Borsum, Marta Bortner, Kelly Huston, Jessica Payne, Alexia Allina.
This document provides a summary of health and safety guidelines for employees. It begins by emphasizing that accidents can cause suffering and that safety should not be compromised for any reason. The document then outlines various safety policies and procedures for employees to follow, including proper use of personal protective equipment, working at heights, electrical safety, fire prevention, plant and machinery operation, and more. Employees are asked to acknowledge receiving the handbook and agreeing to comply with all health and safety requirements.
This document provides strategies for using Twitter for various business purposes, including customer relations, crisis management, corporate reputation management, event activation, product promotion and sales, issue advocacy, and internal communication. Specific examples are given for how companies like Comcast, JetBlue, Zappos, Dell, and the Red Cross have effectively used Twitter for customer service, crisis response, thought leadership, event coverage, deals/sales, and advocacy. The strategies recommend following others on Twitter to listen, regularly creating useful content, and engaging with your followers through responses and questions.
Step-by-Step Guides to Strategic Media Relations by Hoem SeihaHoem Seiha
The primary goal of Media Relations is to garner positive publicity for an organization’s mission, policies, and practices.
Media relations refers to the connection between an organization and journalists.
Public relations extends beyond the media to the general public.
The role of media has become one way of trading and marketing of products and prejudices. The media claimed to be governed by righteousness and equity, but greed and self-aggrandizement has poisoned its virtues. Media is in charge of major roles in providing :
information
education and advocacy
entertainment
advertising
correlation of parts of society
SESSION : 1 Health & Safety Management : An overview
What is Industrial Safety?
Why Manage Health & Safety – 3 Good Reasons
Cost and Consequences of Accidents – Video
Accident Causation theory
Common cause of accidents in construction
How Manage Health & Safety – HSG (65) Model
4 C’s for Positive Health & Safety Culture
Proactive & Reactive Monitoring
Principle of Control in H&S
Hazards & Risk Management
Safe System of work, PTW
Hierarchy of Control – Video
Principle of Accident prevention
MEEP – Material, Equipment, Environment & People
IITS - Information, Instruction , Training and Supervisions
This document discusses enterprise risk management and contains activities and content related to risk management. It defines key risk management terms and concepts, outlines the risk management process, and discusses the benefits and relevance of risk management. It also addresses regulatory frameworks, legislative requirements, and key risks associated with ineffective risk management.
The document discusses risk management frameworks and processes. It provides:
1) An overview of risk management, including highlighting risks at the project, program, and portfolio levels.
2) A risk management framework involving establishing context, risk identification, analysis, evaluation, and treatment.
3) Details of risk governance, including risk management plans, risk registers, governance documents, and ongoing and discrete risk activities.
The document describes the timekeeping features of the Apple Watch. It discusses how the Apple Watch keeps incredibly precise time, allows for extensive customization of watch faces with various designs and complications, and provides classic timekeeping functions like a stopwatch in new digital and analog formats. Key features mentioned include its ability to automatically adjust for time zones and daylight saving time, include complications for information like weather and stocks, and customize faces with different designs, colors, and detail levels.
The document provides an overview of crisis management and business continuity planning. It discusses the basic causes of business crises, defines what constitutes a crisis, and outlines various models and approaches for crisis management. It also defines what a business continuity plan is, describes the key elements and topics that should be covered in a plan, and discusses some common misconceptions about business continuity planning. The overall document serves to introduce the reader to concepts in crisis management and business continuity planning.
In this presentation we will help you to “Understand Risk”, with detailed description on the concept, types and classification of risks while also talking about effective ways to handle different Types of Risk in the banking sector.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit:
http://www.welingkaronline.org/distance-learning/online-mba.html
This document defines crisis and crisis intervention. It begins by defining a crisis as an overwhelming reaction to a threatening situation where a person's usual problem solving strategies fail, resulting in disequilibrium. It then outlines three types of crises: developmental, situational, and adventitious. Next, it provides an overview of crisis intervention, noting that a crisis is time-limited, occurs for everyone, and one's perception determines if an event is a crisis. It describes balancing factors that determine the outcome of a crisis and outlines the phases of a crisis. The document concludes by describing the assessment, diagnosis, planning, implementation and evaluation steps involved in crisis intervention.
Crisis management involves recognizing potential crises, preparing response plans, and responding quickly and effectively during a crisis to minimize damage. A crisis is defined by elements of threat, surprise and short decision time. Common crisis types include natural disasters, economic downturns, and business or personal issues. Effective crisis management has objectives of reducing tension, demonstrating expertise, controlling information flow, and managing resources well. Key steps include containing the crisis, resolving underlying issues, and learning lessons to apply to future crises.
Crisis management involves several stages from pre-crisis planning through post-crisis recovery. Social media now plays an important role in crisis management, as it allows for interaction, sharing of information and feelings, and listening to stakeholders in real-time. During a crisis, it is important to control the message on social media, respond quickly, be transparent, admit mistakes, remain calm, train social media teams, search across platforms, and use appropriate languages. Two examples discussed are Chrysler firing an employee over a social media post which cost its agency the contract, and the Red Cross facing criticism over its Hurricane Sandy response on social media.
This document discusses crisis and risk management. It defines a crisis as an event that harms the normal livelihood of a population, such as a natural disaster. Risk identification and management are important to mitigate crises. A risk assessment measures the magnitude of potential loss from an event and the probability of it occurring. Risks can be tolerated, treated, terminated, or transferred through strategies like avoidance, reduction, retention, and insurance.
Corporate Crisis Management - Minimize the ChaosMissionMode
This white paper is an executive introduction to crisis management—what it is, why it's important, and key principles for success. Senior managers in particular will benefit from this insider's guide.
People, processes and management tools are critical components of a successful crisis response, and effective communication is the foundation. Neglect any of these facets, and a crisis can easily escalate.
Crisis management expert Elizabeth Stevens provides a solid overview of these areas, as well as expert advice.
Table of Contents:
What is Crisis Management?
Preparedness:
– People
– Program
– Platform
Communication: the single most important element
Critical communications considerations
An introduction to risk management concepts for future outdoor leaders. It serves up metaphors and poses suitable questions for other forms of risk management.
The document discusses risk management strategies for a tennis facility. It begins by noting the costs of tennis-related injuries for youth under 15. It then defines risk management as reducing risky events and behaviors that can cause harm. The 5 steps to competent risk management are identified as: 1) identifying exposures to accidental loss, 2) examining risk management techniques, 3) selecting techniques, 4) implementing techniques, and 5) monitoring techniques. Various types of minor and major injuries are discussed along with first aid strategies. Heat-related illnesses, concussions, seizures, and handling partial seizures are also addressed.
Media relations 101 presentation to Speak Now Hamilton (March 2014)Jay Robb
A media relations primer to Speak Now Hamilton - a new speakers' bureau launched by the Hamilton Roundtable for Poverty Reduction. What is news? Interviewing 101 and other ways to generate media coverage.
A comprehensive guide for Public Relations professionals on how to get to know media contacts better, pitch them more effectively and get more coverage for stories.
Crisis communications 2016 media relations summer camp finalJay Robb
How to work with the media during a crisis. The second of three presentations from the 2016 media relations summer presented by The Hamilton Spectator and Mohawk College for nonprofits and community groups.
From media relations to influencer relationsPrezly
Brands no longer share their corporate stories only with the press. They also want to reach internal stakeholders, bloggers or influencers on social media to spread their stories. Corporate communication teams are having a hard time communicating in this new fragmented world. Watch this presentation to learn how your team can leverage modern influencer relations. See practical advice on getting to know your contacts, creating rich stories, sending multimedia pitches and measuring results.
This presentation is made by the team at Prezly
http://www.prezly.com
A team of communication pros and technologists on a mission to help Public Relations teams get their stories told.
Creating An Effective Media Relations Plankbhuston
A special workshop presentation given at the 2009 National Conference on Service & Volunteering on Wednesday, June 24, 2009. Presenters include Eric Borsum, Marta Bortner, Kelly Huston, Jessica Payne, Alexia Allina.
This document provides a summary of health and safety guidelines for employees. It begins by emphasizing that accidents can cause suffering and that safety should not be compromised for any reason. The document then outlines various safety policies and procedures for employees to follow, including proper use of personal protective equipment, working at heights, electrical safety, fire prevention, plant and machinery operation, and more. Employees are asked to acknowledge receiving the handbook and agreeing to comply with all health and safety requirements.
This document provides strategies for using Twitter for various business purposes, including customer relations, crisis management, corporate reputation management, event activation, product promotion and sales, issue advocacy, and internal communication. Specific examples are given for how companies like Comcast, JetBlue, Zappos, Dell, and the Red Cross have effectively used Twitter for customer service, crisis response, thought leadership, event coverage, deals/sales, and advocacy. The strategies recommend following others on Twitter to listen, regularly creating useful content, and engaging with your followers through responses and questions.
Step-by-Step Guides to Strategic Media Relations by Hoem SeihaHoem Seiha
The primary goal of Media Relations is to garner positive publicity for an organization’s mission, policies, and practices.
Media relations refers to the connection between an organization and journalists.
Public relations extends beyond the media to the general public.
The role of media has become one way of trading and marketing of products and prejudices. The media claimed to be governed by righteousness and equity, but greed and self-aggrandizement has poisoned its virtues. Media is in charge of major roles in providing :
information
education and advocacy
entertainment
advertising
correlation of parts of society
SESSION : 1 Health & Safety Management : An overview
What is Industrial Safety?
Why Manage Health & Safety – 3 Good Reasons
Cost and Consequences of Accidents – Video
Accident Causation theory
Common cause of accidents in construction
How Manage Health & Safety – HSG (65) Model
4 C’s for Positive Health & Safety Culture
Proactive & Reactive Monitoring
Principle of Control in H&S
Hazards & Risk Management
Safe System of work, PTW
Hierarchy of Control – Video
Principle of Accident prevention
MEEP – Material, Equipment, Environment & People
IITS - Information, Instruction , Training and Supervisions
This document discusses enterprise risk management and contains activities and content related to risk management. It defines key risk management terms and concepts, outlines the risk management process, and discusses the benefits and relevance of risk management. It also addresses regulatory frameworks, legislative requirements, and key risks associated with ineffective risk management.
The document discusses risk management frameworks and processes. It provides:
1) An overview of risk management, including highlighting risks at the project, program, and portfolio levels.
2) A risk management framework involving establishing context, risk identification, analysis, evaluation, and treatment.
3) Details of risk governance, including risk management plans, risk registers, governance documents, and ongoing and discrete risk activities.
The document describes the timekeeping features of the Apple Watch. It discusses how the Apple Watch keeps incredibly precise time, allows for extensive customization of watch faces with various designs and complications, and provides classic timekeeping functions like a stopwatch in new digital and analog formats. Key features mentioned include its ability to automatically adjust for time zones and daylight saving time, include complications for information like weather and stocks, and customize faces with different designs, colors, and detail levels.
The document provides an overview of crisis management and business continuity planning. It discusses the basic causes of business crises, defines what constitutes a crisis, and outlines various models and approaches for crisis management. It also defines what a business continuity plan is, describes the key elements and topics that should be covered in a plan, and discusses some common misconceptions about business continuity planning. The overall document serves to introduce the reader to concepts in crisis management and business continuity planning.
In this presentation we will help you to “Understand Risk”, with detailed description on the concept, types and classification of risks while also talking about effective ways to handle different Types of Risk in the banking sector.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit:
http://www.welingkaronline.org/distance-learning/online-mba.html
This document defines crisis and crisis intervention. It begins by defining a crisis as an overwhelming reaction to a threatening situation where a person's usual problem solving strategies fail, resulting in disequilibrium. It then outlines three types of crises: developmental, situational, and adventitious. Next, it provides an overview of crisis intervention, noting that a crisis is time-limited, occurs for everyone, and one's perception determines if an event is a crisis. It describes balancing factors that determine the outcome of a crisis and outlines the phases of a crisis. The document concludes by describing the assessment, diagnosis, planning, implementation and evaluation steps involved in crisis intervention.
Crisis management involves recognizing potential crises, preparing response plans, and responding quickly and effectively during a crisis to minimize damage. A crisis is defined by elements of threat, surprise and short decision time. Common crisis types include natural disasters, economic downturns, and business or personal issues. Effective crisis management has objectives of reducing tension, demonstrating expertise, controlling information flow, and managing resources well. Key steps include containing the crisis, resolving underlying issues, and learning lessons to apply to future crises.
Crisis management involves several stages from pre-crisis planning through post-crisis recovery. Social media now plays an important role in crisis management, as it allows for interaction, sharing of information and feelings, and listening to stakeholders in real-time. During a crisis, it is important to control the message on social media, respond quickly, be transparent, admit mistakes, remain calm, train social media teams, search across platforms, and use appropriate languages. Two examples discussed are Chrysler firing an employee over a social media post which cost its agency the contract, and the Red Cross facing criticism over its Hurricane Sandy response on social media.
This document discusses crisis and risk management. It defines a crisis as an event that harms the normal livelihood of a population, such as a natural disaster. Risk identification and management are important to mitigate crises. A risk assessment measures the magnitude of potential loss from an event and the probability of it occurring. Risks can be tolerated, treated, terminated, or transferred through strategies like avoidance, reduction, retention, and insurance.
Corporate Crisis Management - Minimize the ChaosMissionMode
This white paper is an executive introduction to crisis management—what it is, why it's important, and key principles for success. Senior managers in particular will benefit from this insider's guide.
People, processes and management tools are critical components of a successful crisis response, and effective communication is the foundation. Neglect any of these facets, and a crisis can easily escalate.
Crisis management expert Elizabeth Stevens provides a solid overview of these areas, as well as expert advice.
Table of Contents:
What is Crisis Management?
Preparedness:
– People
– Program
– Platform
Communication: the single most important element
Critical communications considerations
An introduction to risk management concepts for future outdoor leaders. It serves up metaphors and poses suitable questions for other forms of risk management.
The document discusses risk management strategies for a tennis facility. It begins by noting the costs of tennis-related injuries for youth under 15. It then defines risk management as reducing risky events and behaviors that can cause harm. The 5 steps to competent risk management are identified as: 1) identifying exposures to accidental loss, 2) examining risk management techniques, 3) selecting techniques, 4) implementing techniques, and 5) monitoring techniques. Various types of minor and major injuries are discussed along with first aid strategies. Heat-related illnesses, concussions, seizures, and handling partial seizures are also addressed.
Highlights from the Risk Management Perspectives Conference organised by the Society of Actuaries in Ireland (SAI) in November 2014.
For more information on the SAI, go to: www.actuaries.ie
Please feel free to share this presentation and connect with me in LinkedIn.
A crisis is defined as a significant threat that can damage an organization's operations, stakeholders, and industry if not handled properly. It poses threats to public safety, financial losses, and reputation. A crisis brings disrepute and endangers an organization's future profitability and survival. Crises faced by hospitals include natural disasters, technological issues, confrontations, malevolence, skewed management values, deception, and misconduct. Crisis management involves warning, point of no return, cleanup, and return to normal stages. Communication planning requires risk assessment, developing a response plan, responding, and recovering. During a crisis, an organization must have a designated spokesperson, communications command center, visibility from leadership, and flood target audiences with ongoing
Crisis Communication - Hospital Administrationceciliah86
A crisis is defined as a significant threat that can damage an organization's operations, stakeholders, and industry if not handled properly. It poses threats to public safety, financial losses, and reputation. A crisis brings disrepute and endangers an organization's future profitability and survival. Crises faced by hospitals include natural disasters, technological issues, confrontations, malevolence, skewed management values, deception, and misconduct. Crisis management involves warning, point of no return, cleanup, and return to normal stages. Communication planning requires risk assessment, developing a response plan, responding, and recovering. During a crisis, an organization must have a designated spokesperson, communications command center, visibility from leadership, and flood target audiences with ongoing
This document defines crisis and crisis intervention. It outlines three types of crises: developmental, situational, and adventitious. A crisis occurs when a person's usual problem solving strategies fail due to a threatening situation, resulting in disequilibrium. Crisis intervention aims to help the individual return to pre-crisis functioning through techniques like assessing risk, lowering anxiety, encouraging expression of thoughts/feelings, and developing coping skills and social support. The goal is resolving the crisis in a typically brief period through a problem-solving approach tailored to the individual.
The document discusses five false assumptions companies often make about crisis management:
1. Having an operational plan is not the same as being prepared for an organizational crisis that violates public trust.
2. One size does not fit all - operational plans cannot contain an organizational crisis in the same way.
3. People are not entirely rational and emotions often overwhelm reason in a crisis.
4. Experienced executives may default to habitual responses that make the crisis worse rather than knowing what to do.
5. Behaviors that led to success in normal times will not necessarily work during a crisis when the rules have changed.
Risk Managment and Insurance all chapters.pptxetebarkhmichale
13 Teams
__
Average talent teams that get along well with each other are more productive than gifted teams that don’t get along. It doesn’t matter how well a team with low emotional intelligence is in control of the numbers. They can’t even decide what to try to do.
14 Stress
___
Difficulties at work and in our relationships put us under stress. Stress makes it difficult for us to find solutions to problems. When we can’t find solutions to problems, we get more stressed. To get rid of this dead end, we need to know how to manage our stressful situations.
15 Marriage
____
The secret of long and happy marriages is sincerity in your feelings. If your marriage was not built on this basis of intimacy from the very beginning, it will begin to crack over the years. Even small problems become unsolvable. You have to be emotionally open at the beginning of the road.
16 Leadership
______
Leadership does not mean dominance. Leading your colleagues to a common goal and making them believe in the reality of this purpose. Successful leaders are those who can keep their team’s motivation alive for many years. You have to make them desire the work to be done.
17. Emotions Are All Normal
___
Anger, hatred, love, happiness… You can understand when and under what circumstances these feelings will emerge by following yourself. You may have these feelings depending on how you interpret the events you encounter. The important thing is to be able to react independently of your feelings. You may find yourself making promises that you cannot keep because you are happy, or you may resort to violence when you are angry.
18/ Being able to Express Your Emotions
____
Not everyone’s level of empathy can be very good. You may be in a difficult situation immediately. You may feel bad, but people may not understand it. In these situations, you may need to express your feelings a little more directly.
19/You Are Not Your Emotions
______
Keep doing what you need to do, no matter how you feel. Success is achieved by people who cannot give up no matter what their feelings and thoughts are. Don’t let your feelings affect your actions.
20/ Timing
__
As soon as you feel a different emotion, try to think before you act. Because emotional intelligence moves faster than rational intelligence, it can make you act irrationally and make you say any unnecessary words.
Thanks for reading
~ 𝗧𝗼𝗻𝗴𝘀𝗮 𝗚𝘂𝘆
Book:- https://amzn.to/3XsVTz2..
You are a Risk Manager: Learn the questions of Why, What and HowAnwar Ahmadabidin
You are a Risk Manager and a CEO of your life.
Keep a Diary of Risks for Personal, Small business, Big business is necessary to clear your mind from lots of things to do.
Learning from 'Fire-Fighting' problem, what is not written, is as good as forgotten.
Risk Management Planning can be simple or complicated.
If you focus the Why we need manage risk and the question of What and How to do it, will become easier.
This presentation slide is prepared for a 45 minutes talk to a group of fellow professional trainers in the process of learning. At the end of the session however, the group leader make a remark that she does not understand what I am selling or what is the next action do I want the audience to take. So, version 2.0 of this presentation is coming along soon.
This document provides an introduction to insurance, including key concepts related to risk. It discusses the nature of risk and how it can be measured using probability. It also defines related concepts like peril, hazard, and loss. The document outlines different categories of risk and various methods for handling risk, including risk avoidance, loss control, risk retention, and risk transfer. It then explains the process of risk management and important characteristics of insurable risk.
Writers, particularly in Amirican, have produced a number
of definitions of risk. These are usually accompanied
by lengthy arguments to support the particular view they
put forward. I think you are benefited.
Similar to Bert van walbeek master of disaster (20)
This document discusses emerging technologies that will disrupt the meetings and events industry. It outlines how digital technologies like the internet, mobile devices, and automation are changing the industry. Specifically:
- The internet and digital technologies automated logistics and removed boundaries for when and where work can be done.
- Mobile devices and their capabilities will replace printed materials and allow new forms of attendee networking, feedback, and collaboration.
- Emerging software focuses on automation, attendee engagement through mobile access, and data-driven marketing and analytics to reduce labor costs.
- The disruptive influence is what mobile devices allow people to do rather than the devices themselves, like access to information and participation anywhere.
This document discusses nation branding strategies for the Philippines. It identifies key strengths such as the Filipino people, spirit, and English language skills. However, it also notes challenges like poverty, infrastructure issues, and the need for government and economic reforms. The document provides branding tips and recommends developing messages that promote Filipino pride and people to domestic and international audiences. The goal is to differentiate the Philippines in a credible, relevant, and adaptable way.
The document discusses challenges in attracting, motivating, and retaining talent in Asia. It notes that Asia will see the largest job growth globally by 2020 but also a contraction in the working age population. This creates a "talent crunch" and "war for talent" as demand outpaces supply. Engaging and retaining existing talent is critical but also challenging due to differences from previous generations. Younger talent expect flexibility, meaningful work, learning opportunities, and work-life balance. Creating a fun workplace culture can help attract and keep top performers.
03 cheryl cecchetto tips, tricks and techniques for an extraordinary event ...MICECON
The document outlines topics that will be covered including building a body of work, governing balls for the Oscars and Emmys, event tips and tricks, and recollections from Sequoia's career. It provides an agenda for a discussion or presentation focused on Sequoia's 24 years of experience producing high profile events and their insights.
This document discusses how to bulletproof meetings and events from disasters and risks. It outlines steps for risk management, including forming a risk team to assess potential internal and external risks through a vulnerability analysis. The risk assessment and analysis informs the development of an emergency response plan with procedures, contact lists, and supporting documents. The plan aims to reduce the probability and consequences of emergencies through preparedness, training, contracts, and other mitigation strategies. Managing risks is important for meeting operations and safety.
The document discusses Seoul's growing tourism industry and goal to become one of the top five convention cities in the world. It notes that Seoul rose to the #5 spot in MICE (meetings, incentives, conferences and exhibitions) destinations in 2010 according to the UIA ranking, up from #7 in 2008. The document highlights Seoul's rich culture, history, food, and sophisticated convention infrastructure as reasons for its rising popularity as a tourism and business destination.
01 associations healthy wealthy and wise by tony stevenMICECON
This document discusses factors that contribute to associations being healthy, wealthy, and wise. It provides 10 points for each category. The healthy section focuses on member engagement, leadership, and strategic planning. The wealthy section addresses revenue streams like membership fees, sponsors, and events. The wise section emphasizes understanding an association's role in society, connecting with others, and adapting to generational changes. The overall message is that associations need to prioritize members, leadership, financial stability, and relevance to thrive long-term.
01 associations healthy wealthy and wise by tony stevenMICECON
This document outlines factors that contribute to associations being healthy, wealthy, and wise. It provides 10 points for each category. The healthy section focuses on member engagement, leadership, and strategic planning. The wealthy section addresses revenue streams like membership fees, sponsors, and events. The wise section emphasizes understanding an association's role in society, connecting with others, and adapting to generational changes. The overall message is that associations need to prioritize members, leadership, financial stability, and relevance to thrive long-term.
This document discusses how associations can capture and monetize content from their meetings to generate additional revenue streams. It notes that simply recording presentations (raw content) yields low returns, but content that is unique, desirable, well-marketed, re-purposed, and cooked/polished can sell well. The document advocates identifying gold standard content, re-purposing it through things like highlights reels and certification programs, using gamification, and properly marketing the content. It provides an example of how MCI is partnering with associations to help capture and monetize content from their meetings.
Rise of Asian Brands discusses the growing prominence of brands from Asia. Some key points include:
- Asian brands are gaining global recognition through differentiation, appealing to Asian pride, and emphasizing quality and reliability.
- Up-and-coming Asian brands are finding success by targeting markets where competition is still weak and conquering entire product fields.
- Filipino brands and other Asian brands must do their homework on branding, ensure consistency across all touchpoints, and communicate responsibly to achieve recognition outside their home markets.
This document discusses trends in the MICE (meetings, incentives, conventions, exhibitions) industry from the perspectives of associations and corporations. Key points:
1) Asia is leading the world's growth in international conventions, with a compound annual growth rate of 9.4% for Asia/Pacific compared to 5.5% for North America.
2) For associations, factors like generational changes, globalization, relevance, trust in capabilities, and professionalization of suppliers are driving trends. Associations are vital for economic and social transformation in Asia.
3) For corporations, cost reduction, perceptions of meetings, accountability and measurable outcomes, decision making processes, and globalization are influencing trends and business drivers.
MICECON _02 The Future of Meetings in Asia Pacific by Martin WinterMICECON
Martin Winter discusses the future of meetings in Asia/Pacific. He notes that the meetings industry in the region has grown tremendously, with ICCA membership in Asia/Pacific increasing from 108 members in 2001 to 190 members in 2012 across 69 cities. Winter also discusses how technological advancements will continue to impact meetings, the rise of new scientific fields driving new events, and challenges for the industry like reliance on the Chinese economy and increased focus on ROI.
MICECON_01 Imagining the Future of Travel by Prof Ian YeomanMICECON
This document summarizes a presentation on the future of travel by Dr. Ian Yeoman. It identifies several key drivers of change including wealth, resources, technology, and demographics. It discusses how populations are aging in developed countries while youth populations are growing rapidly in developing countries. It also explores how life courses and identities are changing. New types of tourists are emerging who seek new experiences and simplicity. The document outlines several potential futures for various industries including transportation, food, architecture, science, meetings, visitor information centers, sports, and more. Emerging technologies like artificial intelligence, augmented reality, haptics, and brain-computer interfaces are also discussed.
2. 10 lessons to learn :
1 We love crises
2 Definition of crisis
3 We are not prepared
4 Be prepared : Do or Die
5 Manage your risks
6 Anatomy of a crisis
7 Leadership as the key
8 Lessons from the past
9 Lessons for the future
10 Crisis prevention
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3. It can happen to you too …………
Political
Financial
crisis
crisis
Terrorism
Medical crisis crisis
Oil crisis
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5. We love crises ….
Crisis
junkies
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6. We love crises ….
We shoot
ourselves
in the
head to
stop the
headache
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7. We love crises ….
Man is something that
should be overcome.
Zarathustra !
Industry
leaders
Academics Press
Experts
Politicians NTO Copyright The Winning Edge
9. Definition of crisis :
A crisis is when you can’t
say :
“ let‟s
forget
the
whole
thing ”
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10. Definition of crisis :
Nothing new on the horizon ……..
history repeats itself
Danger/Problem Opportunity
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11. Definition of crisis :
A crisis can be defined as :
“ Any situation which has the potential to
affect long term confidence in a
destination, or an organization and its
products, which can interfere with its
ability to continue operating normally.
Cassedy 1991
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12. Lesson 3 :
We are not
prepared
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13. We are not prepared :
Are you prepared ?
Do you look left and right
when you cross the street ?
Do you check this building„s fire escape ?
What is the emergency number here ?
What is your bloodtype ?
Do you have an I.C.E. number in your mobile ?
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14. The essence of risk management
Risk
Crisis
Disaster
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16. We are not prepared :
Conclusion
Expect the
unexpected
17. Lesson 4 :
Be prepared
:
Do or Die
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18. Be prepared, Do or Die :
The optimist sees
opportunity in every
danger, the pessimist
sees danger in every
opportunity
Winston Churchill
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19. Be prepared, Do or Die :
By the time the
rules of the
game are clear,
the windows of
opportunity
have closed
Santhanam Shekar
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20. Be prepared, Do or Die :
Die :
We thought
it wouldn’t
happen to
us ….
21. Be prepared, Do or Die :
Tourism product
providers
CM Plan in your operational
Policy & Procedures ?
Tourism product
buyers
CM as part of your needs
and demands ?
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22. Lesson 5 :
Manage
your risks
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23. Manage your risks :
Man-made
Aircraft crash
Assault
Building fire/collapse
Civil/political unrest
Cruise ship / ferry disaster
Hijacking
Hostage situations
Surface transport accident
War
Natural
Earthquake
Fire
Hurricanes
Medical epidemic Copyright The Winning Edge
24. Manage your risks :
Webster's definition of risk:
Risk is the possibility of suffering loss.
assess continuously
what can go wrong (risks).
determine what risks
are important to deal with.
implement strategies
to deal with those risk.
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25. Manage your Wheel of crises
risks : Ivan I.Mitroff
Murat C. Alpaslan
HBR, April 2003
Normal Abnormal
accidents accidents
Natural accidents Copyright The Winning Edge
27. The essence of risk management
Risk Evaluation Matrix
High
Treat Terminate
risk risk
Tolerate Transfer
risk risk
Low
Severity
Low High
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28. The essence of risk management
The Tourist Health and Safety Continuum :
Severity and frequency of incidents
Natural disaster
Terrorism
Morbidity ( death )
Medical ailments,
hospitalization
Crime
Minor illness
Loss of personal affects
Minor incidents
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29. Initiate brainstorms
on risk awareness
Stop saying : “ that is not my job ! “
5 “ safety belts ” you could apply :
1. Where is your computer back-up located ?
2. Do you carry an emergency contact card ?
3. Do you have an life insurance policy ?
4. When was your last medical check up ?
5. Do you have an “ emergency fund “ ?
Create a “crisis” and see what happens !
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30. Initiate brainstorms
on risk awareness
It won‟t happen to us …
If you don‟t
control the
risks, the risks
will control you !
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32. Anatomy of a crisis :
1. The Reduction stage :
detecting early warning signals
2. The Readiness stage :
preparing plans and
running exercises
3. The Response stage :
executing operational and
communication plans
4. The Recovery stage :
returning the organization to
normal after a crisis
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33. Anatomy of a crisis :
The 4 phases :
1.1 Crisis Awareness
1 . Reduction
1 1.2 Political awareness
1.3 Standard Operating Procedures
2.1 Crisis Management Plan
2 Readiness
2. 2.2 Tourism planning
2.3 Health and safety measures
3.1 Emergency response procedures
3.2 Investigation
3 Response
3.
3.3 Family assistance
3.4 Communication
4.1 Business Continuity Plan
4 Recovery
4. 4.2 Human Resources
4.3 Debriefing
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34. Crisis Management
It won‟t happen to us ….
Reduction
Phase 1
The Reduction Phase
Crisis Awareness
Political awareness
Standard Operating Procedures
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35. Reduction
A crisis puts 4 important assets at risk :
Tangible : Employees / Guests
Office / Hotel / Coach
Intangible : Corporate reputation
Brand Image
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36. Anatomy of a crisis
Phase 1 :
Reduction
1.1.1 Identify risk & hazards
1.1 Crisis Awareness 1.1.2 Identify possible impacts
1.1.3 Intelligence collection
1.2.1 Secure political cooperation
1.2 Political awareness 1.2.2 Increase political involvement
1.2.3 Link Tourism and Peace
1.3.1 Anticipate problems
1.3 Standard Operating Procedures 1.3.2 Revise procedures
1.3.3 Enhance staff awareness
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38. Reduction 1.2 Political Awareness
1.2.1 Secure political cooperation
1.2.2 Increase political involvement
1.2.3 Link Tourism and Peace
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40. Crisis Management
It won‟t happen to us ….
Readiness
Phase 2
The Readiness Phase
Crisis Management Plan
Tourism planning
Health and safety measures
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41. Anatomy of a crisis
Phase 2 :
Readiness
2.1.1 Establish Crisis Management team
2.1 Crisis Management Plan 2.1.2 Crisis Management Plan
2.1.3 Simulation Exercises
2.2.1 Create awareness among industry
2.2 Tourism planning 2.2.2 Train staff
2.2.3 Advance decision making
2.3.1 Establish local network
2.3 Health and safety measures 2.3.2 Emergeny services
2.3.3 Hazards handling systems
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42. Lessons to learn
Phase 2 :
"Being Ready"
Businesses
need to evaluate their crisis exposure
develop Strategic Plans,
Operational & Media Action Plans
regularly audit those plans
conduct crisis response exercises
acquire crisis management skills
Managers and staff need
to be psychologically prepared for the impact
and stresses that crisis events impose upon
them
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43. Readiness 2.1 Crisis Management Plan
2.1.1. Establish CM team
2.1.2. Crisis Management Plan
2.1.3. Simulation Exercises
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44. Readiness 2.2 Tourism Planning
2.2.1. Create awareness among industry
2.2.2. Train staff
2.2.3. Advance decision making
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45. Readiness 2.3 Health and Safety measures
2.3.1. Establish local network
2.3.2. Emergency services
2.3.3. Hazards handling systems
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46. Readiness
Crisis Management Planning
A Crisis Management Plan will allow to
Predict problems
Categorize steps prior to crisis
Empower Crisis Management Team
Allocate specific responsibilities
Focus on communication,
internal & external
Make critical decisions beforehand
Give time to think in tranquility
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47. Crisis Management
It won‟t happen to us ….
Response
Phase 3
The Response Phase
Emergency response procedures
Family assistance
Communication
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48. Anatomy of a crisis
Phase 3 :
Response
3.1.1 Leadership
3.1.2 Crisis response
3.1.3 Internal - External communications
3.1 Emergency response procedures
3.1.4 External suppliers handling
3.1.5 Hospital(s)
3.1.6 Morgue(s)
3.2.1 Crime
3.2.2 Legal & Political
3.2 Investigation
3.2.3 Insurance
3.3.1 Information handling
3.3.2 Transportation
3.3 Family assistance
3.3.3 Accommodation
3.3.4 On site support
3.4.1 Media
3.4.2 Hospital(s)
3.4 Communication 3.4.3 Morgue(s)
3.4.4 Investigation
3.4.5 Government
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49. Response
Crisis Response is dedicated to :
the immediate aftermath of the event,
the response to the impact of a crisis
the sustained efforts during
the course of the emergency.
The emphasis is on:
saving lives,
controlling the situation, and
minimizing the effects of the disaster.
logistics of : rescue teams to the scene
getting medical care
food, water, shelter
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50. Response Response structure
Media Communication
Challenges :
Better informed than you
Can create anxiety / panic
Speculate, report rumors and lay blame
Cause you to divert from your primary focus
Advantage
Be a source of information
Help to get across information
Reassure the stakeholders
Portray your position
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51. Response Response structure
Media Communication
Assign press area
Appoint one main spokesperson
Have additional expert spokespersons
Break the news as fast as possible
Establish the facts early
Tell the truth
Be human
Regular briefings
Contest rumor
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52. Response Response structure
Media Communication guidelines
• Tell it all,
Tell it fast,
Tell the truth.
• Pity,
Praise,
Promise
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53. The Stakeholders wheel
The Role of the Public Sector
Destination Risk & Crisis
Management Plans
The role of the Private Sector
Organization‟s Risk & Crisis
Management Plans
“ Food for thought “
54. Crisis Management
It won‟t happen to us ….
Recovery
Phase 4
The Recovery Phase
Business Continuity Plan
Human Resources
Debriefing
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55. Anatomy of a crisis
Phase 4 :
Recovery
4.1.1 Rehabilitation
4.1 Business Continuity Plan 4.1.2 Normalization
4.1.3 Expansion
4.2.1 Impact of reduced labor needs
4.2 Human Resources 4.2.2 Motivation and training
4.2.3 Increase crisis awareness
4.3.1 Thank all involved
4.3 Debriefing 4.3.2 Follow up with victims
4.3.3 Update Crisis Management Plan
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56. Recovery
The ultimate assessment can be made
from four measures of recovery :
1. the speed with which an organisation
regains or continues full business
operations
2. the degree to which an organisation
recovers
3. the amount of organisational and
operational improvement added during
recovery
4. the amount of crisis-resistance added
since the crisis arose
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59. Leadership as key :
It won‟t happen to us ….
The Role of Leadership in a Crisis
“ I care, and I am accountable "
Effective leaders during
a crisis must be able to :
tolerate confusion and hostility,
structure the decision problem,
separate what is important
and what is background noise.
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60. Leadership as key :
Crisis Management,
why reinvent the wheel ?
Negative examples Positive
examples
1988
1982 & 1986
1989
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61. Leadership as key :
Team - Coordination
Leader - Supervision
- Spokesperson Operations - Production
CEO issues
- Decisions Director
- Security
Legal - Liability
Marketing - Sales & Distribution
Counsel Issues Issues
Director
- Marketing Issues
- Customer Relations
- Financial
CFO Relations
Public - Media Relations
Relations - External
Communications
Director - Government
- Staff Issues Relations
Personnel - Community Issues
Director - Internal
Communications
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62. Lesson 8 :
Lessons
from the
past
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63. Egypt,
1990 - 1991
The world‘s oldest
travel destination
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68. Blueprint
Back to normal
Press inspections
T C
h o
a n
i s
l u
a m
n e
Clear Thai
d image trips
r
Retailer
Come, See
& Tell
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69. Results :
7,326 articles traced around the world
Air and Hotel part big success,
tour and shopping not
Booking trends back to normal
by August 92
Grateful wholesalers, who
appreciated the support very much
Various awards for the program
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73. W.H.O
Question / challenge authority
CYA bureaucracy
No cooperation with tourism
Perception of illness
99,999999 % of population
free of SARS
99 die of flu in USA everyday
Killer virus : 94 % recovery rate
People :
Panic, Fear, Hysteria and Sensation
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74. What happened
December 26, 2003 ?
In the Bam area ( IRAN ) more
than 30,000 people killed,
30,000 injured, 85 % of buildings
damaged or destroyed and 90 %
infrastructure damaged
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75. Lessons from Indian Ocean Tsunami ?
A role, and
opportunity, for
education and
training
76. Lesson 10 :
Crisis
Prevention
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77. Crisis Prevention :
Newest Marketing Tool
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THE ELEMENTS OF MARKETING PLANNING AS
A CUSTOMER SATISFYING ACTIVITY
PLANNING TO
DEMAND
RECOGNIZING
DEMAND
MEET DEMAND
SATISFYING
DEMAND
STIMULATING
PACKAGING SERVICE
PROMOTION CUSTOMER PRODUCT
PUBLICITY INTELLIGENCE RANGE PLAN
DELIVERY
NEW PRODUCT
FORECASTING
ADVERTISING DEVELOPMENT
DISTRIBUTION
MARKET MARKET SEGMENTATION
PRICING
RESEARCH
SELLING PLANS
CUSTOMER
CUSTOMER
RESEARCH
PRICING
PLANS SELLING
MARKET
MARKET SEGMENTATION
DISTRIBUTION
DEVELOPMENT ADVERTISING
FORECASTING
NEW PRODUCT
DELIVERY
RANGE PLAN INTELLIGENCE
PUBLICITY
CUSTOMER
PRODUCT PROMOTION
DEMAND
SERVICE PACKAGING
STIMULATING
MEET DEMAND
SATISFYING RECOGNIZING
DEMAND
PLANNING TO
DEMAND A CUSTOMER SATISFYING ACTIVITY
THE ELEMENTS OF MARKETING PLANNING AS
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83. Newest marketing tool
It won‟t happen to us …
Facing the Fear Factor
Destinations
and
Suppliers
Guests, and
customers !
To fear the worst
often cures the worse
Shakespeare
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84. We have to face the risks :
It won‟t happen to us …
If you don‟t
control the
risks, the risks
will control you !
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85. 10 lessons learned :
1 We love crises
2 Definition of crisis
3 We are not prepared
4 Be prepared : Do or Die
5 Manage your risks
6 Anatomy of a crisis
7 Leadership as the key
8 Lessons from the past
9 Lessons for the future
10 Crisis prevention
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86. The bottom line !
If you don't know
where you are going ….
… you will
probably
end up
somewhere
else !!!!
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87. The bottom line !
You are today where
your thoughts have
brought you …..
You will be
tomorrow where
the thoughts of this
lecture take you !
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88. The bottom line
Accentuate
the positive
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89. Our goal is simple …
to help you reach yours !
The Winning Edge :
473, Soi Uahwatanasakul 3
Pattanakarn 58 Road
Bangkok, 10250
Telephone : 0 2321 0522 - 3
Fax : 0 2722 7195
E-mail : bert@twe-winningedge.com
Web site : www.twe-winningedge.com
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