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Heroes are Expensive - Extinguishing the Firefighting Culture

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PRDC Deliver 2018 talk by Sue Johnston. Winnipeg - October 29, 2018

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Heroes are Expensive - Extinguishing the Firefighting Culture

  1. 1. Heroes are Expen$ive Extinguishing the Firefighting Culture PRDC DELIVER – October 29-30, 2018 – Winnipeg Sue Johnston
  2. 2. PLEASE NOTE SLIDES ≠ PRESENTATION  These slides are designed to be viewed in conjunction with a human being talking and interacting with you.  They will make little sense to you if you were not at the live session.  But if you find them useful, I’m happy.
  3. 3. Heroes are Expen$ive Extinguishing the Firefighting Culture PRDC DELIVER – October 29-30, 2018 – Winnipeg
  4. 4. Meet Folsom
  5. 5. Who is Sue Johnston? June 13-14, 2019 Ontario Science Centre Toronto COACH + TRAINER AUTHOR ORGANIZER
  6. 6. WE DON’T NEED ANOTHER HERO
  7. 7. What we’ll explore • Characteristics of hero • Causes of heroics • Impact of heroics • What to do about it • Firepoles + Ladders
  8. 8. How to Spot a Hero
  9. 9. How to Spot a Hero
  10. 10. What leads to heroics?
  11. 11. What leads to heroics? Individuals
  12. 12. What leads to heroics? System or Culture
  13. 13. What’s the impact of heroics?
  14. 14. What’s the impact of heroics?
  15. 15. What can we do about it?
  16. 16. What can we do about it?
  17. 17. Firepoles and Ladders
  18. 18. Firepoles and Ladders
  19. 19. Let’s redefine “Hero”
  20. 20. “Six months seems much longer in anticipation than it does in retrospect.” Robin Korthals Former President,TD Bank Let’s redefine “Hero”
  21. 21. Let’s redefine “Hero”
  22. 22. What will YOU do?
  23. 23. What happened to Folsom?
  24. 24. References SteveCaudill + Russell Mullen Roger Schwarz Amy Edmondson
  25. 25. Find Sue here sue@itsunderstood.com @itsunderstood Canada

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