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Stefanie Hahn
             www.stefaniehahn.net/google-tastic




Be                                                    -tastic

     © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
What We Will Cover Today …
              Google Mobile
              Google Alerts
                  Gmail
             Google Calendar
               Google Voice
               Google Drive
                 Google+
               Google +1’s
          Search Plus Your World
            Google Dashboard
     © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
m.google.com

GOOGLE MOBILE APPS

       © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Get Your Google To Go …




On your phone, open a browser window and
           type: m.google.com
     Yes, even if you have an iPhone.
       © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
iPad Users
   Grab the free Google app from the
   App Store to have all of your Google
   favorites at your fingertips …




© Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Mobile Users
Sign in for
personal results –
get your history,
applications, voice
search and Google
Goggles!




             © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
What are Google Goggles?
Currently, just an app … but soon much more!




Scan QR
codes,
business
cards and
other text.

              © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Goggles SOON




   © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Goggles SOON




   © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Mobile
 Many of us work across platforms. We have a
    PC and/or laptop, an iPad and an iPhone or
     Android. The mobile app from Google just
works so easily – get your data, email, calendar,
     social and more right there on any device.

Find it: Grab the FREE Google app or go to
m.google.com on your phone’s browser


          © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
alerts.google.com

GOOGLE ALERTS

        © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Why Google Alerts?
Google Alerts will alert you whenever your
    search term is posted on the internet.




    © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Alerts
Determine your
search query, result                          1
type, how often,
how many and
where you want
your alerts to go –
and click CREATE
ALERT.
                                                   2

google.com/alerts
           © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Alerts




This is an example of the email from Google
with your alert information. I can see where
my name came up and click the link to view
the post.
         © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Alerts
Google Alerts will alert you whenever your
search term is posted on the internet. Useful for
managing your online presence.
                         Find it: alerts.google.com

Search term ideas:
 Your name (and variations of your name)
 Your name misspelled
 Your brand, company, competitors
 Listing address(es)
 Niches (green building, 55+, etc.)
           © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
mail.google.com

GMAIL

       © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Why Gmail?
                                               Why I heart Gmail:

Labels – the new web’s version of a folder
    Filters – make sorting your inbox easy
  Conversation View – ahhh togetherness
  Multiple Signatures – for multiple accts
                    LABS – fun and handy




    © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Gmail - Labels



Make Gmail your online Outlook! An
email might not fit perfectly into one
folder. Label it with as many Google
labels as you need! Emails can be
filtered to have a label automatically
applied. Use the flags for importance.
© Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Gmail – Labels
                              Labels are the new web’s
                              version of a folder. Not
                              every email fits perfectly
                              into one folder. Now, you
                              can label emails to fit how
                              you work.

                              Additionally, you can set up
                              filters to automatically
                              label your email.



© Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Gmail - Labels
      1




                     2


      3

Create, nest and color your
labels!
           © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Gmail - Filters
                                     Creating email filters is a
                                     great way to manage
                                     your inbox. Click on the
                                     gear > Settings > Filters
                                     and Create a new filter!

                                     Notice the smart filters
                                     that are automatically
                                     set up with my
                                     SmartLabels.
               1
© Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Gmail - Filters
    2                             You can filter by:
                                  o From (any emails from this
                                     person or alias)
                                  o To (great for people with
                                     multiple accounts – s.hahn gets
                                     a CBH label, yahoo another)
                                  o Subject
                                  o Has the words (YPN, addresses)
                                  o Doesn’t have (yep)

3                                 Click Search (to see what you get)

                                  Click Create filter with this search


    © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Gmail - Filters
                                 Once you decide WHAT to filter,
                                 you have to tell Gmail what to do
                                 with it – that happens here.
                     4
                                 Select the options you want – I use
                                 “Apply the label” often. You can
                                 create the label on the fly too
                                 (here) in case you didn’t think of
                                 that in advance.

                                 Click Create filter AND decide if
                                 you want to apply the filter to any
                                 other messages that fit the criteria
                                 (old messages).

5   © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Gmail - Conversation View

                                              Conversation View
                                              keeps an email string
                                              together – even when
                                              others are added or
                                              taken off of the string.

                                              You can turn this on or
                                              off under the GEAR >
                                              Settings > General >
                                              Conversation View
     © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Gmail - Multiple Signatures
 I have 5 different accounts that forward into my Gmail
 inbox. I respond out as if I were answering from each
 different account.

 So if you sent me an email at
 stefanie@stefaniehahn.com – my return email to you
 would have that same address, even though I am
 answering you from within my Gmail inbox.

 Go to Settings > General tab (1st tab) and you will find
 the signature set-up toward the bottom of the page.


             © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Gmail - Multiple Signatures




      © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Gmail - Labs




I heart GMail labs. Tons of fun and helpful tweaks
to help you achieve Inbox Zen. Go to the gear >
click Settings > Labs*

           © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Gmail - Labs
GMail Labs I Use:
 Authentication Icon                          Refresh POP Accounts
 Canned Responses                             Send and Archive
 Previews (Maps,                              Signature Tweaks
  Docs,                                        Smart Labels
   Voice, Flickr, Yelp)                        Undo Send
 Insert Images                                Unread Message Icon
 Mark As Read
 Nested Labels                           Just to name a few …
 Preview Pane                            explore labs!!!

            © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Why Gmail?
Find it: mail.google.com
Gmail can function as your all-in-one email
inbox. Import your different email accounts &
respond out from each individual address.

 Labels – the new web’s version of a folder
 Filters – make sorting your inbox easy
 Conversation View – ahhh togetherness
 Multiple Signatures – for multiple accts
 LABS – fun and handy

          © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
calendar.google.com

GOOGLE CALENDAR

        © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Calendar
So handy, you will wonder how you ever
lived without it.

1.   Use multiple calendars
2.   Share your schedule
3.   Handy reminders in many formats
4.   Send invites & track RSVP's
5.   Offline component
6.   Create to-do lists that tie in


      © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Calendar



Load your own calendar up with events and tasks, add a
another calendar for your significant other, kids, office,
groups, whatever! Layer the calendars for the whole
picture or just view certain ones. Add a task with to-do
items, color-code everything & share away!
              © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Calendar



The GENERAL tab has basic layout and feel settings.
The CALENDARS tab will allow you to add calendars (to your
account) and hook up with public and friend calendars.
Use the MOBILE tab to set-up text alert # and mobile settings.
Check out the LABS tab for fun and helpful calendar extras.

              © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
1   Google Calendar – Create New
                          Click on CALENDARS to manage
                          your calendars, click Create New
                          Calendar to create another
                          calendar on your account.
2
                          Create calendars for your work,
                          family and groups off one Gmail
                          account.




       © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Calendar - Sharing
Click Sharing on a specific calendar and then add the person you
want to share with by email address. Decide on Permission Settings
and click Add Person (you can always remove someone). Click Save!
                                                                                   1




                            2                                                          3




               © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Calendar




If you are showing your Task List (listed under
calendars) – the Task List appears on the right-side
of your calendar.

              © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Calendar
Tasks
When you check items off they are also
checked off on your calendar.




           © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Calendar
Google Calendar is a great way for a busy real estate
agent to manage work and everything else going on ...
Find it: calendar.google.com

Layer multiple calendars (color-coded)
Get your daily agenda via email every morning
Get event reminders via text
Easily invite/add people to events
Allow others to schedule meetings with you
Get stuff done (with to-do lists)

           © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
voice.google.com

GOOGLE VOICE

        © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Voice
Reasons to Try Google Voice:

1.   Save text transcriptions of important voicemails
2.   Listen in on voicemails & pick up after screening
3.   Personalized greetings for 1 contact or a group
4.   Voicemail transcription let’s you read voicemails
5.   FREE :)

Google Voice is not a phone service and not a
voicemail service … it is a way to better manage your
voicemail.
              © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Voice
                                        Before getting started
                                        with Google Voice,
                                        you can do a bit of
                                        research. If you are a
                                        Sprint customer –
                                        your phone may
                                        already have Google
                                        Voice installed.

                                        http://bit.ly/gvaccts

© Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Voice
  Manage 1 Phone Line                                     Manage Several
You’re a new Realtor®, you                       You have been in the business
don’t have a landline at home                    for years, you have an office
and you spend much of your                       line, a home office line, your
day on the road … giving out                     home phone, cell phone and
your cell phone to clients &                     your car even has it’s own line.
other agents feels invasive since                Too many voicemails to
it’s the same number your                        manage and you want
friends & family call you on too.                simplicity!
- Use your GV# to receive calls                  - Forward your lines to 1 GV #
    and call out                                 - Create custom recordings
- Use groups to manage                           - Screen calls
- Read your voicemail
               © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Voice
                         Click on the GEAR to access
                         your Google Voice settings
                         – the 1st step is picking a
                         Google #.




       Initial Google Voice set-up happens
       here, but you can manage it mostly
       from your phone app going forward.
© Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Voice
Google Voice is a great voicemail option for the
professional who is always on the go … grab your
Google Voice # today and get started!

Find it: voice.google.com

   Save the text transcription of important voicemails
   Listen in on voicemails & pick up after screening
   Personalized greetings for 1 contact or a group
   Voicemail transcription let’s you read voicemails

            © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
drive.google.com

GOOGLE DRIVE

        © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Drive
Reasons to consider Google Drive:

-    Share docs/folders in real-time
-    Live collaboration within shared docs
-    Edit between MS Office seamlessly
-    Google templates/themes
-    Drive folder right on your desktop
                   Google Drive just works with real estate …
store essential forms                                                      keep your listing
                                       track leads                     presentation in the cloud

      share marketing plans
                                                   less printing/more sharing
           with sellers
                 © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Docs




© Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Docs Drive
Stop paying for Microsoft Office – you don’t need it!




          © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Drive Basics
                                                               Click on My
                                                               Drive to see all
                                                               of your
                                                               folders.

                                                               Click on
                                                               To create a
                                                               NEW folder on
                                                               your Drive




   © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Drive - Menu
    Create Menu
    <<<<<<<<<<<

    Upload Menu
    >>>>>>>>>>>>




  © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Drive – New Doc
Click on Create
Click on the document type you want

Your doc will open in a new window




© Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Drive – Sharing Out
      Click on Share in your document to
      collaborate LIVE! Just add the person by
      email address and click Done.
                                       Once you’ve
                                       added an
                                       email
                                       address,
                                       decide what
                                       you want
                                       that person
                                       to be able
                                       to do with
                                       the doc.
      © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Drive – Live Collaboration




Google Docs will tell you when the other
person is viewing the document. You can
collaborate LIVE within the document
itself OR you can chat off to the side.
            © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Drive – Everywhere
           Google Docs, now Drive has always
           been cloud storage, but Google has
           made the save and upload process
           much faster by allowing you to
           Download Google Drive – which puts a
           folder on your desktop and will sync
           whatever you tell it to during initial set-
           up. Also, throw new items into Google
           Drive to make them available in the
           cloud.



    © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Drive App
The Google Drive app will let you
create a new folder, doc or
spreadsheet. Plus take a photo to
scan something directly to your drive.




        (c) Stefanie Hahn | www.StefanieHahn.net | Sept 2012 | #race2x | @sahahn
Google Drive
Stop paying for Microsoft Office. You really don’t need it.
Impress your consumers with your cloud productivity and
save time, printing costs and hassle with Google Drive.

Find it: drive.google.com

   Share docs/folders in real-time
   Live collaboration within shared docs
   Edit between MS Office seamlessly
   Google templates/themes
   Drive folder right on your desktop & app in your pocket

              © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
plus.google.com

GOOGLE+

        © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Why Google+ ?
You may be thinking … “not another social
network”! But you might want to reconsider
after we talk about Google +1’s and Search Plus
Your World – both of which factor into your
search engine optimization and make for great
Google juice.

Google+ personal profiles and pages are worth
your real estate time!

          © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google+ Statistics
           Official launch: September 2011
                    170 million users
           *projected 400 m by end of 2012

Google+ is not a Facebook killer. The sharing
activity on Google+ does not compete with
Twitter. However, I find that *some* parts of
Google+ are truly worth your time.
Over 40% of marketers report that Google+ is "useful to
critical" for their business. (HubSpot 2012 State of
Inbound Marketing Report)
            © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
profiles.google.com/stefanieaingehahn




        © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google+ Homepage




  © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google+ Circles




Google+ believe that “Circles” are the better way to
manage who you connect and share with online.
             © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
How to Post
Sharing updates
on Google+ can
be targeted to
specific circles or
shared publicly.

Share text, links,
location, photos
and video and
then select who
should see it.

               © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google+ Hangouts
                                                       One of the
                                                       coolest Google+
                                                       features are
                                                       Hangouts. You
                                                       can “hangout”
                                                       online and video
                                                       chat with your
                                                       clients, team and
                                                       sphere.
                                                       The will.i.am
                                                       hangout was the 1st
                                                       publicly broadcast
                                                       hangout – 9/21/11
 © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google+ Hangouts
You can hangout with 9
other people at one time.

Nice FREE meeting
alternative :)

Share videos, docs, notes
and more!
Tip: For private hangouts,
create a Google Circle of
the people you want to
hangout with online.
              © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google+ Hangouts
Google+ Hangouts are easy to start



                                                               Check your mic (and
                                                               your hair) and then
                                                               decide who you
                                                               want to hangout
                                                               with … by default,
                                                               your circles will
                                                               appear here. Click
                                                               Hang out to start!

            © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google+ Hangouts
                                                         Once you are
                                                         hanging out – you
                                                         can invite more,
                                                         chat via IM, watch a
                                                         YouTube video,
                                                         record a video,
                                                         mute mics and
                                                         more … check the
                                                         Settings button for
                                                         more!


 (c) Stefanie Hahn | www.StefanieHahn.net | Sept 2012 | #race2x | @sahahn
If the Muppets can do it …




     © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Lots of Possibilities …




   © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Why Google+ ?
      I know, another social networking profile.
Another business page. But this is Google – and
Google is still the most trafficked search engine.
Consider starting a Google+ profile and/or page
         and begin engaging this new audience.

Take advantage of Google +1’s and SPYW to
leverage your presence on the web.

Find it: plus.google.com

         © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
www.google.com/+1/button
GOOGLE +1’S


       © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google +1’s
Think of Google +1’s as social bookmarking. Your
thumbs up endorsement of something you find on
the web.




          © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google +1’s

Websites using the +1 button generate 3.5x
the Google+ visits than sites without the
button and accounted for .22% of referral
traffic. (via HubSpot)

        www.google.com/+1/button


         © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google +1’s – Part of Profile




      © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google +1 Button on Site




     © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google +1 Button on Blog
                                                                 You will find
                                                                 the Google +1
                                                                 button on
                                                                 websites,
                                                                 blogs, blog
                                                                 posts, Google
                                                                 search results
                                                                 and more. If
                                                                 you manage
                                                                 your own site
                                                                 or blog, you
                                                                 can add it
                                                                 easily.
     © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google +1’s
Think of Google +1’s as social bookmarking. Your
thumbs up endorsement of something you find on
the web.

We trust content that is endorsed by our
connections (whether we should or not) – similar
to how we trust peer reviews more than
advertisements. Google +1’s are an endorsement
of your content.

Find it: www.google.com/+1/button
          © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
www.google.com

SEARCH PLUS YOUR WORLD

         © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Search plus Your World
Social Search is HERE. Google’s SPYW just
serves social search to you on a lovely little
plate – right at the top of your results. Why
is SPYW so important?

We trust our connections – if I see that David
Marine has written about something I am
Googling, I am way more likely to click on his
link in my personal results than wade through
the rest of my results.
         © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Search plus Your World
                                                        You do a Google
                                                        search as you
                                                        normally would,
                                                        but now, you get
                                                        results from your
                                                        circles on
                                                        Google+ … IF you
                                                        are a Google+
                                                        user!


    © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Search plus Your World
The social
results will
appear at the
top of your
Google search
and can be
accessed with
one click.


          © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Search plus Your World




    © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google SPYW & SEO
Google SPYW is known as social search. Social
search works because we believe our friends.

We trust product reviews from our peers more
than from an advertisement.

Social search has already changed the way we
search whether you realize it or not.



          © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Search plus Your World
Just another reason to check out Google+,
start using the Google +1 button and take
advantage of the social search.

Find it: www.google.com (when you are a
Google+ user)




         © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
google.com/dashboard

GOOGLE DASHBOARD

       © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Dashboard
What you find in your Google Dashboard might
amaze you or scare you – but YOU SHOULD
know what you are putting out into the world.

You can control what you share on the web, but
you have to be smart about it. Use the
dashboard to tighten up and feel comfortable
with your online data.


         © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
www.google.com/dashboard




                                   I cannot stress enough that
                                   YOU must know what you are
                                   sharing online. You CAN
                                   control your data – please
                                   take the steps to do so …
     © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
A Closer Look



Let’s look at Gmail … focus on the contents in the
blue box. Manage your chat history, HTTPS
(secure browsing) or ALL Gmail settings. See the
new privacy policy or get help!
        © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Get Control




When I click on Manage Chat Settings – I am taken there
with one click. Awesome. Make your changes. Save.
         © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Google Dashboard
Find it: google.com/dashboard

    Be aware of what you share so you can feel
confident using around these programs on your
  pc’s and smartphones. When in doubt, don’t
    post it. Use the Mother Rule (or the Spouse
                      Rule, Kid Rule, etc.) when
      posting/sharing/forwarding/uploading …


         © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
WHEW!!! Let’s See that List Again!
                 Google Mobile
                 Google Alerts
                     Gmail
                Google Calendar
                  Google Voice
                  Google Drive
                    Google+
                  Google +1’s
             Search Plus Your World
               Google Dashboard

        © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Be Google-tastic Goals
My goal with this course is to show you how you
can use many of the free tools from Google in
your real estate business every day.

Each tool has been selected because it can be
useful to you and your business. I don’t expect
you to jump in and use each one, but I hope I
showed you the possibilities.


           © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
Thank You!
For slides and video from
today’s class, go to:

http://www.stefaniehahn.net/
google-tastic
                                                          Stefanie A. Hahn
                                                stefanie@stefaniehahn.com



         © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn

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Be Google-tastic -- Coldwell Banker #GenBlue Rally

  • 1. Stefanie Hahn www.stefaniehahn.net/google-tastic Be -tastic © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 2. What We Will Cover Today … Google Mobile Google Alerts Gmail Google Calendar Google Voice Google Drive Google+ Google +1’s Search Plus Your World Google Dashboard © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 3. m.google.com GOOGLE MOBILE APPS © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 4. Get Your Google To Go … On your phone, open a browser window and type: m.google.com Yes, even if you have an iPhone. © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 5. iPad Users Grab the free Google app from the App Store to have all of your Google favorites at your fingertips … © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 6. Mobile Users Sign in for personal results – get your history, applications, voice search and Google Goggles! © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 7. What are Google Goggles? Currently, just an app … but soon much more! Scan QR codes, business cards and other text. © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 8. Google Goggles SOON © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 9. Google Goggles SOON © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 10. Google Mobile Many of us work across platforms. We have a PC and/or laptop, an iPad and an iPhone or Android. The mobile app from Google just works so easily – get your data, email, calendar, social and more right there on any device. Find it: Grab the FREE Google app or go to m.google.com on your phone’s browser © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 11. alerts.google.com GOOGLE ALERTS © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 12. Why Google Alerts? Google Alerts will alert you whenever your search term is posted on the internet. © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 13. Google Alerts Determine your search query, result 1 type, how often, how many and where you want your alerts to go – and click CREATE ALERT. 2 google.com/alerts © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 14. Google Alerts This is an example of the email from Google with your alert information. I can see where my name came up and click the link to view the post. © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 15. Google Alerts Google Alerts will alert you whenever your search term is posted on the internet. Useful for managing your online presence. Find it: alerts.google.com Search term ideas:  Your name (and variations of your name)  Your name misspelled  Your brand, company, competitors  Listing address(es)  Niches (green building, 55+, etc.) © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 16. mail.google.com GMAIL © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 17. Why Gmail? Why I heart Gmail: Labels – the new web’s version of a folder Filters – make sorting your inbox easy Conversation View – ahhh togetherness Multiple Signatures – for multiple accts LABS – fun and handy © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 18. Gmail - Labels Make Gmail your online Outlook! An email might not fit perfectly into one folder. Label it with as many Google labels as you need! Emails can be filtered to have a label automatically applied. Use the flags for importance. © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 19. Gmail – Labels Labels are the new web’s version of a folder. Not every email fits perfectly into one folder. Now, you can label emails to fit how you work. Additionally, you can set up filters to automatically label your email. © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 20. Gmail - Labels 1 2 3 Create, nest and color your labels! © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 21. Gmail - Filters Creating email filters is a great way to manage your inbox. Click on the gear > Settings > Filters and Create a new filter! Notice the smart filters that are automatically set up with my SmartLabels. 1 © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 22. Gmail - Filters 2 You can filter by: o From (any emails from this person or alias) o To (great for people with multiple accounts – s.hahn gets a CBH label, yahoo another) o Subject o Has the words (YPN, addresses) o Doesn’t have (yep) 3 Click Search (to see what you get) Click Create filter with this search © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 23. Gmail - Filters Once you decide WHAT to filter, you have to tell Gmail what to do with it – that happens here. 4 Select the options you want – I use “Apply the label” often. You can create the label on the fly too (here) in case you didn’t think of that in advance. Click Create filter AND decide if you want to apply the filter to any other messages that fit the criteria (old messages). 5 © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 24. Gmail - Conversation View Conversation View keeps an email string together – even when others are added or taken off of the string. You can turn this on or off under the GEAR > Settings > General > Conversation View © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 25. Gmail - Multiple Signatures I have 5 different accounts that forward into my Gmail inbox. I respond out as if I were answering from each different account. So if you sent me an email at stefanie@stefaniehahn.com – my return email to you would have that same address, even though I am answering you from within my Gmail inbox. Go to Settings > General tab (1st tab) and you will find the signature set-up toward the bottom of the page. © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 26. Gmail - Multiple Signatures © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 27. Gmail - Labs I heart GMail labs. Tons of fun and helpful tweaks to help you achieve Inbox Zen. Go to the gear > click Settings > Labs* © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 28. Gmail - Labs GMail Labs I Use:  Authentication Icon  Refresh POP Accounts  Canned Responses  Send and Archive  Previews (Maps,  Signature Tweaks Docs,  Smart Labels Voice, Flickr, Yelp)  Undo Send  Insert Images  Unread Message Icon  Mark As Read  Nested Labels Just to name a few …  Preview Pane explore labs!!! © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 29. Why Gmail? Find it: mail.google.com Gmail can function as your all-in-one email inbox. Import your different email accounts & respond out from each individual address.  Labels – the new web’s version of a folder  Filters – make sorting your inbox easy  Conversation View – ahhh togetherness  Multiple Signatures – for multiple accts  LABS – fun and handy © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 30. calendar.google.com GOOGLE CALENDAR © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 31. Google Calendar So handy, you will wonder how you ever lived without it. 1. Use multiple calendars 2. Share your schedule 3. Handy reminders in many formats 4. Send invites & track RSVP's 5. Offline component 6. Create to-do lists that tie in © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 32. Google Calendar Load your own calendar up with events and tasks, add a another calendar for your significant other, kids, office, groups, whatever! Layer the calendars for the whole picture or just view certain ones. Add a task with to-do items, color-code everything & share away! © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 33. Google Calendar The GENERAL tab has basic layout and feel settings. The CALENDARS tab will allow you to add calendars (to your account) and hook up with public and friend calendars. Use the MOBILE tab to set-up text alert # and mobile settings. Check out the LABS tab for fun and helpful calendar extras. © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 34. 1 Google Calendar – Create New Click on CALENDARS to manage your calendars, click Create New Calendar to create another calendar on your account. 2 Create calendars for your work, family and groups off one Gmail account. © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 35. Google Calendar - Sharing Click Sharing on a specific calendar and then add the person you want to share with by email address. Decide on Permission Settings and click Add Person (you can always remove someone). Click Save! 1 2 3 © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 36. Google Calendar If you are showing your Task List (listed under calendars) – the Task List appears on the right-side of your calendar. © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 37. Google Calendar Tasks When you check items off they are also checked off on your calendar. © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 38. Google Calendar Google Calendar is a great way for a busy real estate agent to manage work and everything else going on ... Find it: calendar.google.com Layer multiple calendars (color-coded) Get your daily agenda via email every morning Get event reminders via text Easily invite/add people to events Allow others to schedule meetings with you Get stuff done (with to-do lists) © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 39. voice.google.com GOOGLE VOICE © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 40. Google Voice Reasons to Try Google Voice: 1. Save text transcriptions of important voicemails 2. Listen in on voicemails & pick up after screening 3. Personalized greetings for 1 contact or a group 4. Voicemail transcription let’s you read voicemails 5. FREE :) Google Voice is not a phone service and not a voicemail service … it is a way to better manage your voicemail. © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 41. Google Voice Before getting started with Google Voice, you can do a bit of research. If you are a Sprint customer – your phone may already have Google Voice installed. http://bit.ly/gvaccts © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 42. Google Voice Manage 1 Phone Line Manage Several You’re a new Realtor®, you You have been in the business don’t have a landline at home for years, you have an office and you spend much of your line, a home office line, your day on the road … giving out home phone, cell phone and your cell phone to clients & your car even has it’s own line. other agents feels invasive since Too many voicemails to it’s the same number your manage and you want friends & family call you on too. simplicity! - Use your GV# to receive calls - Forward your lines to 1 GV # and call out - Create custom recordings - Use groups to manage - Screen calls - Read your voicemail © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 43. Google Voice Click on the GEAR to access your Google Voice settings – the 1st step is picking a Google #. Initial Google Voice set-up happens here, but you can manage it mostly from your phone app going forward. © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 44. Google Voice Google Voice is a great voicemail option for the professional who is always on the go … grab your Google Voice # today and get started! Find it: voice.google.com  Save the text transcription of important voicemails  Listen in on voicemails & pick up after screening  Personalized greetings for 1 contact or a group  Voicemail transcription let’s you read voicemails © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 45. drive.google.com GOOGLE DRIVE © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 46. Google Drive Reasons to consider Google Drive: - Share docs/folders in real-time - Live collaboration within shared docs - Edit between MS Office seamlessly - Google templates/themes - Drive folder right on your desktop Google Drive just works with real estate … store essential forms keep your listing track leads presentation in the cloud share marketing plans less printing/more sharing with sellers © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 47. Google Docs © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 48. Google Docs Drive Stop paying for Microsoft Office – you don’t need it! © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 49. Google Drive Basics Click on My Drive to see all of your folders. Click on To create a NEW folder on your Drive © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 50. Google Drive - Menu Create Menu <<<<<<<<<<< Upload Menu >>>>>>>>>>>> © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 51. Google Drive – New Doc Click on Create Click on the document type you want Your doc will open in a new window © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 52. Google Drive – Sharing Out Click on Share in your document to collaborate LIVE! Just add the person by email address and click Done. Once you’ve added an email address, decide what you want that person to be able to do with the doc. © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 53. Google Drive – Live Collaboration Google Docs will tell you when the other person is viewing the document. You can collaborate LIVE within the document itself OR you can chat off to the side. © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 54. Google Drive – Everywhere Google Docs, now Drive has always been cloud storage, but Google has made the save and upload process much faster by allowing you to Download Google Drive – which puts a folder on your desktop and will sync whatever you tell it to during initial set- up. Also, throw new items into Google Drive to make them available in the cloud. © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 55. Google Drive App The Google Drive app will let you create a new folder, doc or spreadsheet. Plus take a photo to scan something directly to your drive. (c) Stefanie Hahn | www.StefanieHahn.net | Sept 2012 | #race2x | @sahahn
  • 56. Google Drive Stop paying for Microsoft Office. You really don’t need it. Impress your consumers with your cloud productivity and save time, printing costs and hassle with Google Drive. Find it: drive.google.com  Share docs/folders in real-time  Live collaboration within shared docs  Edit between MS Office seamlessly  Google templates/themes  Drive folder right on your desktop & app in your pocket © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 57. plus.google.com GOOGLE+ © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 58. Why Google+ ? You may be thinking … “not another social network”! But you might want to reconsider after we talk about Google +1’s and Search Plus Your World – both of which factor into your search engine optimization and make for great Google juice. Google+ personal profiles and pages are worth your real estate time! © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 59. Google+ Statistics Official launch: September 2011 170 million users *projected 400 m by end of 2012 Google+ is not a Facebook killer. The sharing activity on Google+ does not compete with Twitter. However, I find that *some* parts of Google+ are truly worth your time. Over 40% of marketers report that Google+ is "useful to critical" for their business. (HubSpot 2012 State of Inbound Marketing Report) © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 60. profiles.google.com/stefanieaingehahn © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 61. Google+ Homepage © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 62. Google+ Circles Google+ believe that “Circles” are the better way to manage who you connect and share with online. © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 63. How to Post Sharing updates on Google+ can be targeted to specific circles or shared publicly. Share text, links, location, photos and video and then select who should see it. © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 64. Google+ Hangouts One of the coolest Google+ features are Hangouts. You can “hangout” online and video chat with your clients, team and sphere. The will.i.am hangout was the 1st publicly broadcast hangout – 9/21/11 © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 65. Google+ Hangouts You can hangout with 9 other people at one time. Nice FREE meeting alternative :) Share videos, docs, notes and more! Tip: For private hangouts, create a Google Circle of the people you want to hangout with online. © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 66. Google+ Hangouts Google+ Hangouts are easy to start Check your mic (and your hair) and then decide who you want to hangout with … by default, your circles will appear here. Click Hang out to start! © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 67. Google+ Hangouts Once you are hanging out – you can invite more, chat via IM, watch a YouTube video, record a video, mute mics and more … check the Settings button for more! (c) Stefanie Hahn | www.StefanieHahn.net | Sept 2012 | #race2x | @sahahn
  • 68. If the Muppets can do it … © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 69. Lots of Possibilities … © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 70. Why Google+ ? I know, another social networking profile. Another business page. But this is Google – and Google is still the most trafficked search engine. Consider starting a Google+ profile and/or page and begin engaging this new audience. Take advantage of Google +1’s and SPYW to leverage your presence on the web. Find it: plus.google.com © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 71. www.google.com/+1/button GOOGLE +1’S © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 72. Google +1’s Think of Google +1’s as social bookmarking. Your thumbs up endorsement of something you find on the web. © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 73. Google +1’s Websites using the +1 button generate 3.5x the Google+ visits than sites without the button and accounted for .22% of referral traffic. (via HubSpot) www.google.com/+1/button © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 74. Google +1’s – Part of Profile © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 75. Google +1 Button on Site © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 76. Google +1 Button on Blog You will find the Google +1 button on websites, blogs, blog posts, Google search results and more. If you manage your own site or blog, you can add it easily. © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 77. Google +1’s Think of Google +1’s as social bookmarking. Your thumbs up endorsement of something you find on the web. We trust content that is endorsed by our connections (whether we should or not) – similar to how we trust peer reviews more than advertisements. Google +1’s are an endorsement of your content. Find it: www.google.com/+1/button © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 78. www.google.com SEARCH PLUS YOUR WORLD © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 79. Search plus Your World Social Search is HERE. Google’s SPYW just serves social search to you on a lovely little plate – right at the top of your results. Why is SPYW so important? We trust our connections – if I see that David Marine has written about something I am Googling, I am way more likely to click on his link in my personal results than wade through the rest of my results. © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 80. Search plus Your World You do a Google search as you normally would, but now, you get results from your circles on Google+ … IF you are a Google+ user! © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 81. Search plus Your World The social results will appear at the top of your Google search and can be accessed with one click. © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 82. Search plus Your World © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 83. Google SPYW & SEO Google SPYW is known as social search. Social search works because we believe our friends. We trust product reviews from our peers more than from an advertisement. Social search has already changed the way we search whether you realize it or not. © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 84. Search plus Your World Just another reason to check out Google+, start using the Google +1 button and take advantage of the social search. Find it: www.google.com (when you are a Google+ user) © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 85. google.com/dashboard GOOGLE DASHBOARD © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 86. Google Dashboard What you find in your Google Dashboard might amaze you or scare you – but YOU SHOULD know what you are putting out into the world. You can control what you share on the web, but you have to be smart about it. Use the dashboard to tighten up and feel comfortable with your online data. © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 87. www.google.com/dashboard I cannot stress enough that YOU must know what you are sharing online. You CAN control your data – please take the steps to do so … © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 88. A Closer Look Let’s look at Gmail … focus on the contents in the blue box. Manage your chat history, HTTPS (secure browsing) or ALL Gmail settings. See the new privacy policy or get help! © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 89. Get Control When I click on Manage Chat Settings – I am taken there with one click. Awesome. Make your changes. Save. © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 90. Google Dashboard Find it: google.com/dashboard Be aware of what you share so you can feel confident using around these programs on your pc’s and smartphones. When in doubt, don’t post it. Use the Mother Rule (or the Spouse Rule, Kid Rule, etc.) when posting/sharing/forwarding/uploading … © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 91. WHEW!!! Let’s See that List Again! Google Mobile Google Alerts Gmail Google Calendar Google Voice Google Drive Google+ Google +1’s Search Plus Your World Google Dashboard © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 92. Be Google-tastic Goals My goal with this course is to show you how you can use many of the free tools from Google in your real estate business every day. Each tool has been selected because it can be useful to you and your business. I don’t expect you to jump in and use each one, but I hope I showed you the possibilities. © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn
  • 93. Thank You! For slides and video from today’s class, go to: http://www.stefaniehahn.net/ google-tastic Stefanie A. Hahn stefanie@stefaniehahn.com © Stefanie Hahn | www.StefanieHahn.com | September 2012 | @sahahn

Editor's Notes

  1. Write your questions down as we go and I will make sure I get to everyone at the end.
  2. Sign in for personalized access – see your history, applications (like mail, docs, calendar), plus voice search and super-fun &gt; Google Goggles!
  3. Make Gmail your online Outlook!
  4. While Facebook took two years (plus two years at a limited-access level) to reach the 100 million-user mark, Google+ did it in seven months.
  5. Your Google+ profile is your *old* Google profile …
  6. Let’s go thru this page a bit and show you what’s here ….
  7. Circle Trickiness … if you’ve been using Google for awhile and you have contact groups set up, the newer Circles will feel a bit odd and probably have a lot of duplicates. It will be interesting to see how Google handles Circles going forward.
  8. Before you could post on Facebook publicly, you could post here publicly and even target your posts … add photos, videos, links and geo-tag as well.
  9. What will YOU do with Google Hangouts???
  10. 92% trust peer reviews …. 14% trust print ads
  11. Not sure where to start? Check YOUR Google Dashboard!
  12. So let’s say I want to Manage my Chat History …