Karen Autenrieth has over 15 years of experience in customer service and production planning roles. She is currently the Customer Service Manager at Graphic Packaging Incorporated, where she manages a team that services major brands. Previously, she held roles such as Inside Sales Coordinator and Scheduler, where she coordinated production and ensured customer needs were met. She has a business administration degree and is skilled in process improvement, quality systems, and team leadership.

1. Karen M. Autenrieth
2295 Orchard Hill Circle
Warrington, PA 18976
732-208-9843
kalkten@yahoo.com
Qualifications
Experience
Seasoned leader in customer service and production planning. Accustomed
to performing in fast paced environments with the flexibility to successfully
deliver to challenging customers. Excellent interpersonal skills, along with the
ability to work well with constituents in supervisory positions, support staff
roles and executive administration.
Graphic Packaging Incorporated 2012 – present Piscataway, NJ
Customer Service Manager
 Daily management of a team of five customer service/production planners
 Develop and implement new SOPs, minimizing the opportunities for down time
during the production of the order.
 Manage a well-known and diverse customer base, including brands such as Playtex,
Colgate, Mars, Starbucks, Coty, Lutron Electronic, Anheuser- Busch and Kellogg’s.
 Effectively direct team to manage finished goods inventory
 Coordinate production review meetings with prepress, scheduling, and
manufacturing managers on all new projects, achieving timely and cost efficient
turnaround
 Conduct weekly team building meetings
Gilbreth Packaging 2008 – 2012 Croydon, PA
Inside Sales Coordinator
 Provided full customer service to external customers and manage internal customer
interactions as the liaison between sales, graphics, order engineering, scheduling,
manufacturing, quality, shipping and accounting
 Processed and managed orders; communicate pertinent information to account
managers
 Estimated and communicated pricing to customer
 Managed customer orders as they flow through the production facility
 Monitored inventory levels, analyzing customer reports and entering orders accordingly
 Coordinated and communicated with scheduling department, graphic arts departments and
production managers to ensure new project needs were met and layouts were developed
 Participated in key teams for new development of processes and managing inventory
levels
Meadwestvaco 1998-2008 Warrington, PA
Scheduler 2007-2008
 Controlled, maintained and managed the Master Production Schedule in support
of customer requirements
 Evaluated all new orders before loading into the master schedule
 Reviewed and managed change order requests from multiple customer service
reps and adjusted the master schedule accordingly to meet customer
requirements
 Coordinated and participated in daily production meetings
 Worked closely with production managers to insure the customers needs were
being met

2. Production Planner 1998–2007
 Communication and maintenance of major customer accounts (Proctor & Gamble, L’oreal,
Estee Lauder, Moet Hennessy, Bacardi and Sony Music)
 Ability to service five outside sales reps and more than 25 accounts
 Point of contact for customer quality issues
 Knowledge of ISO 9001 and CAPA systems
 Key member of the ISO Audit team, Six Sigma white belt certified and team leader for
rebuilding initiation and order processing
Education
Chestnut Hill College, Chestnut Hill, PA
 Business Administration
Bucks County Community College Newtown, PA
 Business Administration
Cardinal Dougherty High School Philadelphia, PA
 High School Diploma, Business Focus