Angela Crane is seeking a challenging customer service position where she can utilize her 16 years of experience in both human and veterinary medicine. She has strong communication skills, a positive attitude, and experience in customer service, case management, medical terminology, and administrative duties from her various roles in veterinary hospitals, healthcare, and customer service. Her objective is to find a position where she can help people and animals with her ability to listen, explain medical information, and resolve conflicts.

1. Angela Crane
3375 Stephen Dr. So Columbus, Ohio. 43204
(614) 886-2297 • angie@silvereclipse.com
Objective: Seeking a challenging position in Customer Service where I can utilize my
16 years of experience. Certified in medical terminology through UHC,
provided valuable care with human patients for 6 years, worked in the
Veterinary medical field for 10 years.
I possess a strong and unique ability to listen and help people and animals. I
am easy to talk to, kind, understanding, detail oriented & quick to learn new
tasks. I work well in a team setting or independently.
Skills: Excellent phone skills, proficient in providing Customer Service to both
internal and external clientele. I possess a positive attitude, leadership
experience and skills, working knowledge of databases, internet navigation
and e-mail. Veterinary Technical skills, Case Management experience.
Experience: MedVet Medical and Cancer Center
for Pets
01/2012 to 08/2015
Handled, documented, triaged calls from multiline phones to the correct
department.
Checking in and triaging patients.
Pet loss support for clients.
Discussing and collecting money for services.
Discussing patient care with hospital staff.
Multitasking.
Conflict Resolution.
Customer Service.
Prepare and send out mail and faxes.
Nash Animal Hospital 03/2011 to 12/2011
Helped develop practices and services for a new veterinary clinic.
Cleaning, organizing, and maintaining hospital equipment, supplies,
documents and files.
Welcoming, checking in, taking vital statistic information, medical history
and presenting complaint information for patients from clients.
Perform medical and diagnostic tests including collection of samples.
Monitor and care for patients while under anesthesia from beginning of
surgery by intubating, placing IV catheter, calculating and administering
medications.
Performed blood draws, gave injections as instructed by Veterinarian.
Administrative duties.

2. Banfield Pet Hospital 08/2005 to 02/2011
Office Manager Duties.
Customer Service.
Triage patients prioritizing emergency cases from non emergent.
Discuss with clients treatment plans, estimates, and payments
arrangements.
Organize and maintain patient files, including transcribing doctor's notes.
Telephone contact with clients regarding scheduling, reminders, past due
accounts, and general patient check up.
Ensure proper sanitation of equipment and exam rooms.
Stock hospital and exam rooms with medications and supplies.
Conduct start up, and arrange maintenance of blood machines, autoclave
unit, x-ray machine, and other medical equipment.
Sort incoming mail, faxes, and medical records from clients and clinics.
Providing additional assistance as requested.
Veterinary Nurse duties as requested by Veterinarian.
Apria Healthcare 06/2002 to 04/2005
Enteral Feeding Case Manager.
Assisting and maintaining patients on enteral tube feedings.
Taking phone calls with orders from Hospitals and Physician offices,
obtaining and entering all patient information and verifying insurance
information and contacting insurance offices for precertification if needed.
Requested and filled prescriptions from hospitals and physician offices.
Met with and consulted with nutritional manager to discuss status of
patient.
Researched and coded diagnoses and medical procedures for billing
purposes.
United Healthcare
Administrative Assistant To Medical
Director and Senior Vice President.
Dr. Owen Johnson
08/1999 to 12/2001(Position
eliminated)
Outpatient Representative/
Notification Coordinator
06/1998 to 08/1999 (Position
Outsourced and eliminated)
Education: Briggs High School graduate, June 1993
Numerous Certificates of Training @ Banfield Pet Hospital (BLC's)
Medical Terminology and Billing and Coding training through United
HealthCare.
Certified in Cooperative Office Education
References: Submitted upon request