The Accenture Technology Vision for Insurance 2017 outlines five key technology trends that empower insurers in the digital age, focusing on the importance of people and creating a human-like experience in digital interactions. It emphasizes the role of AI as the new user interface and the necessity for insurance companies to adapt ecosystem-based strategies for competitiveness. Additionally, the report highlights the growing need for flexible talent and the impact of new technologies and regulations on the insurance industry.

1. Technology Vision for Insurance 2017

2. 2 www.accenture.com/insurancetechvision2017
#InsTechVisionGLOBAL SURVEY DEMOGRAPHICS
ARGENTINA
AUSTRALIA
AUSTRIA
BRAZIL
CHILE
CHINA
DENMARK
FINLAND
FRANCE
GERMANY
INDIA
INDONESIA
IRELAND
ITALY
JAPAN
MALAYSIA
NORWAY
PORTUGAL
QATAR
RUSSIA
SAUDI ARABIA
SINGAPORE
SOUTH AFRICA
SPAIN
SWEDEN
SWITZERLAND
THAILAND
TURKEY
UAE
UNITED KINGDOM
UNITED STATES
LINE OF BUSINESS HEAD
(NON-IT-RELATED
FUNCTION HEAD
(NON-IT-RELATED
DIRECTOR, IT
CFO
CIO/CHIEF
MOBILITY OFFICER
CMO
COO
CSO
CTO/DIRECTOR
OF TECHNOLOGY
8% 8%
9%
8%
7%
6%
15%
26%
13%
JOB TITLE
$1-5.9bn
$500-999m $50bn+
$20-49.9bn
$10-19.9bn
$6-9.9bn
6% 11%
9%
17%
34%
21%
REVENUE
(USD)
INDUSTRY
1% 2% 2%
11%
10% 10%
2% 2%
10% 10% 10% 10%
6%
1% 2%
10%
AEROSPACE
&DEFENSE
AUTOMOTIVE
AIRLINES
BANKING
COMMUNICATION
CONSUMERGOODS
ANDSERVICES
ENERGY
HEALTHCARE
INDUSTRIAL
EQUIPMENT
INSURANCE
LIFESCIENCE
PUBLICSERVICES
RETAIL
SEMICONDUCTOR
TECHNOLOGY
UTILITIES

3. 3 www.accenture.com/insurancetechvision2017
#InsTechVisionDEMOGRAPHICS FOR INSURANCE
Respondent Location n=563
Argentina 16
Australia 30
Austria 11
Brazil 32
Chile 17
China 30
Denmark 3
Finland 1
France 30
Germany 30
India 30
Indonesia 9
Ireland 13
Italy 34
Japan 31
Headquarters n=563
Argentina 16
Australia 31
Austria 11
Brazil 30
Chile 17
China 28
Denmark 3
Finland 1
France 32
Germany 23
India 22
Indonesia 8
Ireland 12
Italy 36
Japan 36
Headquarters
(Continued)
n=563
Malaysia 3
Norway 3
Portugal 5
Qatar 13
Russia 11
Saudi Arabia 12
Singapore 19
South Africa 31
Spain 31
Switzerland 39
Thailand 1
Turkey 12
United Arab Emirate 12
United Kingdom 33
United States 32
Respondent Location
(Continued)
n=563
Malaysia 3
Norway 3
Portugal 5
Qatar 12
Russia 12
Saudi Arabia 12
Singapore 19
South Africa 33
Spain 32
Switzerland 30
Thailand 1
Turkey 12
United Arab Emirate 12
United Kingdom 30
United States 30

4. 4 www.accenture.com/insurancetechvision2017
#InsTechVisionDEMOGRAPHICS FOR INSURANCE
Title n=563
CIO/Chief Mobility Officer 81
CTO/Director of Technology 101
Director, IT 141
CMO 51
CFO 52
COO 32
CSO 16
Function Head (Non IT-related) 50
Line of Business Head (Non IT-related) 39
Revenue n=563
$50 billion or more 52
$20-$49.9 billion 48
$10-$19.9 billion 115
$6-$9.9 billion 141
$1-$5.9 billion 162
$500 million-$999 million 44
$250 million-$500 million 1

5. 5 www.accenture.com/insurancetechvision2017
#InsTechVision
2017 VISION TRENDS
The Accenture Technology Vision for Insurance 2017
identifies five technology trends that will
empower people to achieve more in the
era of the intelligent insurer.

6. 6 www.accenture.com/insurancetechvision2017
#InsTechVision
People First:
Primacy of People
in the Digital Age
Every Insurer
is a Digital
Insurer
From Digitally
Disrupted to
Digital Disrupter
Digital Insurance
Era: Stretch Your
Boundaries
Technology for
People: The Era of the
Intelligent Insurer

7. #InsTechVision
AI IS THE NEW UI
TREND 1
ECOSYSTEM POWER PLAYS
TREND 2
WORKFORCE MARKETPLACE
TREND 3
DESIGN FOR HUMANS
TREND 4
THE UNCHARTED
TREND 5

8. #InsTechVision

9. Simple and smart interactions,
value at each connection made…
resulting in AI coming of age to
become the new user interface
of every digital insurance brand.
EXPERIENCE
ABOVE
ALL
9

10. ALLSTATE
BUSINESS
INSURANCE
EXPERT
A virtual assistant with an on-screen
personality that helps Allstate agents
quote and issue commercial
insurance products. It finds answers
through a combination of contextual
knowledge and intelligent content.
Asking ABIe is faster than phoning
the call center and is the preferred
way for Allstate agents to get help.
10

11. 11
of insurance executives agree that AI
will revolutionize the way they gain
information from and interact with
customers
79%
of insurers are prioritizing ease of use
and simplicity in the user interface to
ensure a more human-like experience
80%

12. #InsTechVision

13. Platform companies: completely breaking
the rules on to how operate and compete…
insurance organizations now need more
than just a platform strategy, they need
a robust ecosystem approach.
BEYOND
PLATFORMS
13

14. 14
General Motors no longer considers itself only as an automaker,
but also as a transportation-on-demand company. It invested
$500 million into ride-share platform Lyft and launched the
Express Drive service.
Beyond ride-hailing, GM is using Lyft’s platform to join an
entirely new digital transportation ecosystem—one that
connects a traditional auto manufacturer with leaders in
ride-sharing and autonomous vehicles.

15. 15
of insurers agree competitive
advantage will not be determined by
their organization alone, but by the
strength of the partners and
ecosystems they choose
76%
of insurers say adopting a platform-
based business model and engaging
in ecosystems with digital partners is
critical to their success
94%

16. #InsTechVision

17. On-demand labor platforms + surging
online management solutions =
talent marketplaces delivering the
digital skills insurers need to grow.
INVENT
YOUR
FUTURE
17

18. 18
of insurers indicate they plan to
increase their organization’s use of
independent freelance workers over
the next year
62%
of insurance executives say their
organizations are under competitive
pressure to extend innovation into
their workforce and corporate
structure
79%

19. 19
WeGoLook is an ‘Uber of inspections’ that
can dispatch 30,000 ‘lookers’ to collect
real-time data, photos or video on behalf
of insurers for automotive and property
inspections or insurance claims.
WeGoLook

20. #InsTechVision

21. Technology design decisions are
being made by humans, for humans…
technology is adapting to how we
behave, to learn how to enhance our
lives and minimize our risks.
INSPIRE
NEW
BEHAVIORS
23

22. 22
This fragile-care offering uses a smart box
in the home to learn your daily rhythm from
motion detectors and other sensors. It can
send automatic alerts or help when there is
a deviation from your usual routine. It
identifies warning signs of fragility—not
using the kitchen enough might warn of
under-nourishment and not going out
enough may signal social isolation.
Europ Assistance’s
Connect et Moi

23. say that organizations will transform
from provider to partner by
understanding customers’ objectives
and designing tools to meet those
objectives
79%
of insurers agree that organizations
that tap into what motivates human
behavior, and design the customer
experience accordingly, will be the
next industry leaders
80%
23

24. #InsTechVision

25. To succeed in today’s ecosystem-driven
digital economy, insurers must seize
opportunities to transfer and cover risks from
new technologies, even entirely new industries
INVENT NEW
INDUSTRIES
SET NEW
STANDARDS
27

26. of insurers believe the regulatory
environment for their industry or
business is outdated61%
of insurers agree that their
organization is entering new digital
industries that have yet to be defined
73%
26

27. Aegon, Allianz, Munich Re, Swiss Re
and Zurich are cooperating on a
blockchain proof-of-concept for
inter-group retrocessions. Their BI3
consortium explores whether
blockchain technology can be used
to develop standards and processes
for industry-wide usage and to
catalyze efficiency gains in the
insurance industry.
BI3 consortium and
BLOCKCHAIN
27
of insurers are planning
to use BLOCKCHAIN in
the next two years.
33%

28. TECHNOLOGY
FOR PEOPLE
The Era of the Intelligent Insurer
AI IS THE
NEW UI
TREND 1
ECO
SYSTEM
POWER
PLAYS
TREND 2
WORK
FORCE
MARKET
PLACE
TREND 3
DESIGN
FOR
HUMANS
TREND 4
THE UN
CHARTED
TREND 5
#InsTechVision

29. #InsTechVision
www.accenture.com/insurancetechvision2017