The document discusses two main topics: types of bad customers and how to handle them. Some types of bad customers include those who window shop excessively, repeatedly try on items without buying, falsely claim defects, or waste the salesperson's time. To manage these situations, the document recommends handling customers politely and favoring them when possible, but also giving the company the right to refuse service if a customer becomes too difficult.

1. What type of Bad customers?
How they handle bad customers?

2. What type of Bad customers?
•Try again and again
•Take a much time in selection
•Time pass or window shopping
• called doctors
How they handle bad customers?
•Not deal them proper
•Free

3. What type of Bad customers?
•Claim shoes in different ways
•Claim Defectiveness
•Try again and again
•Window shopping
How they handle bad customers?
•Favor as much as possible
•Use polite and soft way

4. What type of Bad customers?
•Claim Defectiveness
•Try again and again
•Window shopping
•Have no money
How they handle bad customers?
•Favor as much as possible
•Use polite and soft way

5. What type of Bad customers?
•Bargaining
•Window shopping
•Have no money
•Without any reason find out defectiveness in shoes
How they handle bad customers?
•Favor as much as possible
•Use polite and soft way
•Company give the right to resist after a limit

6. What type of Bad customers?
•Waste time
•Try again and again
•Window shopping
•No money
How they handle bad customers?
•Favor as much as possible
•Behave gentle and soft

7. Conceptual map
Bad customers
• Try again and again
•Take a much time in selection
•Time pass or window shopping
•Claim shoes in different ways
•Claim Defectiveness
•Have no money
•Bargaining
Create frustration and
disturbance for sales man
How to handle
•Not deal them proper
•Free
•Favor as much as possible
•Use polite and soft way