The document introduces BackupAgent, a cloud backup solution that empowers Managed Service Providers (MSPs) to resell premium services to small and medium-sized businesses (SMBs). Key features include easy deployment, robust backup capabilities, and an integration with LabTech for improved management and monitoring. BackupAgent claims to offer high profitability margins while ensuring fast, secure, and scalable backup solutions tailored to SMBs' needs.

1. Justin Ryhal | Solutions Strategist, LabTech Software
Robbert van Geldrop | CTO & Founder, BackupAgent

2. Agenda
• Introducing BackupAgent
• How MSPs benefit from cloud backup
• What makes BackupAgent a unique,
profitable solution
• BackupAgent / LabTech integration
• Q&A

3. Empowering MSPs to resell
premium cloud backup to SMBs

4. BackupAgent Facts
Founded in
2005
50,000+
SMB Users
50+
Countries

5. Cloud Service
Distributors
Hosting Providers
& Telcos
MSPs & VARs

7. 76
Software
Only
BackupAgent
Cloud
Management console

8. Complete Platform
Management console
• Manage users
• Manage user groups
• Web access for users
Backup client
• Schedule backups
• Restore data

9. Typical BackupAgent Users
Small Business (<10) Small to Medium Business (< 50) Medium Business (<250)
Workstation backup
Files
MS Outlook
System State
Server backup
NAS server
MS SQL Server
MS Exchange Server

11. Source: IDC APEJ Cloud End User Survey, April 2013
The Cloud Trend and Pain

12. MSPs Take Care of Backups

13. One Good Cloud Backup Service for SMBs

14. Empowering Through Simplicity
• Prevent data loss of any kind, which is most important in
case of an incident which requires restore or disaster
recovery
• Lightning fast backups, which allow for backups straight to
the cloud even for terabytes of data per customer
• Easy, centralized deployment, configuration and
monitoring
• Empower the customer or user to restore data (via the
browser)

15. Selling Cloud Backup
Default product packaging
• All business class email accounts – desktop backup
• All cloud servers – server backup
Server and desktop backup are the low hanging fruit
• For disaster recovery, planning best is the first step
• Upsell other services with cloud backup
Prepackaged
• Security package: backup, anti-spam and antivirus
• Email package: email and backup

16. You offer peace of mind
• No worries about data loss
• Back in business in no-time
Selling Cloud Backup

17. End-to-End Integration
Provisioning integration is a key success
factor

18. Profit Trough Margin and Scale
SMB Customers
Pay 3-5x what service
providers pay for
BackupAgent
Affordable Pricing
Structure
Free certification training
Direct Profit
without any risk
Service Provider
BackupAgent Cloud Backup
pay-as-you-grow model
Cost
Revenue

20. Workflow
Integrated Backup
BackupAgent has a lot to offer!
Flexible
Backup
User-Friendly
Backup
Rock Solid
Backup
 Software only or
hosted by
BackupAgent
 Multi-tenant
 Private label
 Unlimited scalability
 Client plug-ins
 Control panel
 RMM/PSA Tools
 Open API
 Incredibly fast
 Language support
 Multi-platform
 Web access
 Reliable
 Controllable
 Secure
 Powerful support

21. Multi-Platform

22. 22
Client Plug-Ins

23. Incredibly Fast
Among the fastest solutions in the market
• Uses all available bandwidth all the time
 Even for very small files
• Filters out useless data
• Sync 10 GB of data straight to the cloud
• We focus on server backup
– File servers, database servers
Test set – 1 mbits capacity BackupAgent MozyPro Carbonite
Docs: ~27,000 files
First backup of 3.3 GB
1h37m 8h50m 6h15m
Docs: ~27,000 files
Incremental backup, 3 files
1m17s 5m20s 3m0s

24. Secure
• 256-bits AES client-side encryption (private
key)
• SSL-connection
Efficient
• Strong compression
• Block level incremental backups
Automatic status report
• Always updated with latest status of backup
More Key Features

25. Unlimited Tiers Possible!

27. Integration Features
BackupAgent Integration Package for
LabTech 2013.1:
• Remote deployment and activation of
BackupAgent clients
• Heads Up display of all backups
• Remote monitoring of:
Status of client software on device
Failed backups
Missed backups

28. Remote Deployment
You can set account subscription info on three
levels:
– Client > Location > Agent

29. Remote Deployment
Once set, run the deployment script and it
will load the appropriate credentials:

30. Heads Up Display
The Heads Up display shows the status of
all backups:

31. Monitoring
The BA – Backup Error monitor will display all
backups with errors:

32. Monitoring
The BA – Backup Missing monitor will
display missed backups:

33. Monitoring
Each computer has a monitor to check if the
service runs:
• You can add an Autofix action to restart the
OnlineBackupService.exe

34. Summary
 The majority of MSPs are managing SMB
accounts
 Profitability comes when MSPs can offer a user-
friendly, fast and scalable solution which covers
all their data
 BackupAgent targets any SMB up to 250
employees
 BackupAgent offers great margins to the channel
and integrates with LabTech
 Register for a trial of BackupAgent:
https://labtech.backupagent.com/try

35. Contact LabTech Software
Learn more about BackupAgent and view today’s webinar at
www.labtechsoftware.com/BackupAgent.php
877.522.8323
accountmanager@labtechsoftware.com
www.labtechsoftware.com/accountmanager