Melissa Gonzalez is currently working as a human resources generalist. Her goals are to earn a bachelor's degree in industrial organizational psychology within a year, obtain professional certification in human resources within two years, and earn a master's degree and senior professional certification in industrial organizational psychology within five years. She serves on several boards and committees. Gonzalez reflects that her oral communication skills are stronger than her written skills but that she has improved in writing using APA style. Her portfolio highlights work in areas such as critical thinking, research skills, communication skills, ethics and diversity awareness, foundations of psychology, applied psychology, and interpersonal effectiveness.

1. 1 Undergraduate Studies ePortfolio Melissa L Gonzalez Industrial Organizational Psychology, 2011

3. Secretary for the Parent Teacher Association at M & R Elementary for 2009-current

4. Parent Teacher Student Association at I.W. High School for 2010- current

6. 2 year goal: Professional in Human Resources certification

8. Reflection My oral skills are much stronger than my written skills. But I can happily say that I almost mastered APA. In the beginning of my term with Argosy, I had a difficult time when I wrote my papers. Based on the SSAL I have some items I need to work on when it comes to emphasizing Psychological policies and procedures. The papers I chose had not discussed the ethics that involve psychology.

11. Research Skills

12. Communication Skills: Oral and Written

13. Ethics and Diversity Awareness

14. Foundations of Psychology

15. Applied Psychology

17. Research Skills

18. Research Skills (cont.)

19. Research Skills (cont.)

20. Communication Skills The Culture of Communication: The Importance of Language in Global Organizations Cultural Diversity MGT450 XB Melissa Gonzalez Argosy University

21. Communication Skills (cont.) Languages Create Barriers to Workplace Communication Vocabulary Misrepresent what is being said Enunciation Might not translate correctly Volume Can cause confusion and creates unpleasant experiences for both employees

22. Communication Skills (cont.) Linguistic Diversity Should be sensitive to the many life experiences and perceptions that will be brought into the workplace from employees’ with diverse work experience and background. Future trends indicate demographic trends will increase greater linguistic and cultural diversity.

23. Communication Skills (cont.) Linguistic Diversity Should be sensitive to the many life experiences and perceptions that will be brought into the workplace from employees’ with diverse work experience and background. Future trends indicate demographic trends will increase greater linguistic and cultural diversity.

24. Communication Skills (cont.) Misunderstandings Business reasons for having an English Only Policy English only speaking employees believe others are talking about them in other languages Gaps in communication

25. Communication Skills (cont.) English-Only Policy Advantages Promoting Safety and Efficiency Improving Employees’ English Proficiency Satisfying English-speaking Customer Base Effective Employee supervision Barriers to workplace communication are minimized

26. Communication Skills (cont.) English-Only Policy Disadvantages Risk of harassment by others Misunderstanding for having an English Only policy Controversy amongst internal and external customers Not consistent with future diversity trends

27. Communication Skills (cont.) Hand Out Title VII permits employers to adopt English-only rules under certain circumstances. As with any other workplace policy, an English-only rule must be adopted for nondiscriminatory reasons. Title VII of the Civil Rights Act prohibits employment discrimination based on race, color, religion, sex and national origin. English-only policies may constitute discrimination based on national origin. There are alternatives to an English-only policy, such as policies pertaining to professional conduct and using team-building activities to improve communication among employees.

28. Ethics and Diversity

29. Ethics and Diversity (cont.)

30. Ethics and Diversity (cont.)

31. Ethics and Diversity (cont.)

32. Ethics and Diversity (cont.)

33. Foundations of Psychology Problem Solving Strategies Melissa L Gonzalez PSY360 Argosy University August 16, 2010

34. Foundations of Psychology (cont.)

35. Foundations of Psychology (cont.)

36. Foundations of Psychology (cont.)

37. Applied Psychology PSY300 Developmental Psychology Final Project August 20, 2009 Melissa Gonzalez Module 8

38. Applied Psychology (cont.)

39. Applied Psychology (cont.)

40. Applied Psychology (cont.)

41. Applied Psychology (cont.)

42. Applied Psychology (cont.)

43. Interpersonal Effectiveness

44. Interpersonal Effectiveness (cont.)

45. Interpersonal Effectiveness (cont.)

46. Interpersonal Effectiveness (cont.)

47. My Future in Learning I have always believed that learning is a lifelong process. One of the hardest lessons I have had to overcome is the struggles of being a teenage mother. But a school counselor had told me, not to give up and to continue learning through not only my education, but life experiences as well. And I feel that I have done just that. It has been very easy for me to adapt to many types of environments and since I have taken Psychology, I understand it that much more. I have made the commitment to achieve my BA in Psychology for my children and my family. But I will continue into a Masters Program and Doctorate for myself. Along the way, I am also going to learn more about myself and what makes me happy. It was difficult to put myself first at times, because with my four children, husband, 3 dogs, and 1 cat, it gets difficult and overwhelming. This course taught me that time for yourself is also important and I have acquired some hobbies that I will not longer be without. My goal is to travel and learn about other countries and cultures to expand my skills to increase diversity in myself.

48. Contact Me Thank you for viewing my ePortfolio. For further information, please contact me at the e-mail address below. melissalgonzalez5@gmail.com