AtTask_IT_PITCH_wOUT_DEMO (2)
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This document discusses the challenges of disconnected work activities and tools, including random work requests, poor visibility of work and resources, and inefficient use of time. It promotes a single system of engagement solution that provides total visibility, efficiency, and productivity through connected tools and activities. The solution is said to help reduce costs, improve relationships between teams, and allow organizations to see what's happening and plan accordingly.
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AtTask_IT_PITCH_wOUT_DEMO (2)
- 1. ENTERPRISE WORK MANAGEMENT Project Management Evolved
- 2. WHY ARE WE HERE? Challenges You Face • Random Work Requests • Disconnected Activities and Tools • Low Tool Adoption • Inefficient Use of Time • Poor Visibility (Work and Resources)
- 3. DYSFUNCTION WORK REQUESTS POOR VISIBILITY LOW PRODUCTIVITY LATE OVER BUDGET INCOMPLETE/FA ILED
- 4. RESOURCES WASTED SO WHAT DOES IT COST?
- 5. • Lost work leads to Panic • Can’t prioritize so everything is a Fire Drill • Missed deadlines gets you Angry Customers • Costly, duplicated work ends up in Finger Pointing • Too many tools results in Confusion and Frustration PAIN LEADS TO SUFFERING WHAT’S THE RESULT?
- 6. SINGLE SYSTEM OF ENGAGEMENT SINGLE SYSTEM TOTAL VISIBILITY SUCCESS
- 7. “We create efficiencies through this solution which helps us reduce the cost of healthcare to our customers by 50%." Dave Wheeler Director of Project Management, H2U EFFICIENCY BREEDS PRODUCTIVITY THE VALUE OF EFFICIENCY
- 8. “We intended the solution to be used for projects in the PMO, but now we use it everywhere, including Help Desk, for templates, employee onboarding, and more. This saves me from spending on another point solution.” Kinecta CONNECTED TOOLS AND ACTIVITIES STEMMING THE POINT SOLUTION TIDE
- 9. “The solution has significantly helped us with building relationships among different teams; this is the tool people use. The finger pointing has gone way down and data quality has skyrocketed.” Schneider Electric A TOOL THAT’S USED ADOPTION IS NO LONGER A PROBLEM
- 10. “…our ability to see what’s going on in the supply chain and understand what our year’s going to look like, is worth millions of dollars to the company.” Steve Malchow VP of Operations, Engineering and Sourcing, Trek CREATING VISIBILITY YOU CAN TRUST GET WHAT YOU NEED, TRUST WHAT YOU GET
- 11. SINGLE SYSTEM OF ENGAGEMENT SINGLE SYSTEM TOTAL VISIBILITY SUCCESS
- 12. VISIBILITY UNLOCKS POTENTIAL VALUE OF VISIBILITY Senior Managers • Justification • Resourcing Managers • Alignment • Productivity Enterprise Workers • Collaboration • Prioritization
- 13. ENTERPRISE ORGANIZATIONS TRUST ATTASK
- 14. • ENTERPRISE WORK MANAGEMENT Only Enterprise Work Management SaaS Solution • SYSTEM OF ENGAGEMENT Ease of use, adoption, and time to value • MATURITY MODEL Simple to complex work management • GUIDED BEST PRACTICES Gathered from customers like you • VISIBILITY YOU CAN TRUST Benefits for every level within the organization CHOOSE ATTASK Why Choose AtTask?
Editor's Notes
- Key points to remember: Explain what is an meant by an Enterprise AtTask is more than project management, we are Enterprise Work Management, because you manage more than just projects. We are the only SaaS solution that manages your end to end lifecycle of work. We have done this for thousands of customers in over the last decade of doing business. Tell them what they should expect from your presentation and then ASK PERMISSION.
- After working with thousands of customers over the last decade, we’ve found that these 5 challenges come up again and again with companies similar to yours. Random Work Requests – No one has a consistent way to request work of your department: phone calls, emails, hallway conversations, sticky notes, desk visits Disconnected activities – Because enterprise IT teams use many different tools, they have a siloed and fragmented work experience, which leads to inconsistent delivery No Adoption – Trying to get a tool adopted is a challenge – trying to get adoption on all the tools you use today is impossible Inefficient use of time – Working in different tools – which don’t talk to each other – leads to an inefficient use of time Poor visibility into work – Disconnected tools and activities means you can’t see what work is being done, who is doing the work, or even if it is the right work How do these compare with what you see within your organization? ADDITIONAL NOTES: Enterprise IT teams have a fragmented and siloed work experience that limits visibility they trust or need (visibility is incomplete, inaccurate, takes effort and time), which results in poor productivity (e.g. inability to justify resources, wasted time and effort, poor alignment, poor collaboration, etc.), all of which can lead to project failure (over budget, over time, under resourced, or outright failure). You need to know: 1) Who’s working on what 2) are they working on the right stuff 3) do they have the resources they need 4) is it on time? Instead, you get: Random Input Processes – No one knows the ‘correct’ way to make a request or get work placed into the queue. Plus, they don’t know how much additional information needs to be provided. Inefficient use of time - Spend too much time on phone calls, emails, desk visits, and status meetings (over 50% of enterprise worker day consumed by email) Disconnected activities – Strategy direction disconnected from commitments disconnected from work lifecycle (prioritization, planning, etc.) disconnected from performance tracking and management disconnected from recognition. Point solutions abound, disconnected from everything. No Adoption – Project managers, team members, and managers don’t engage in the tool because the tool is not relevant to their work, and has terrible usability Poor visibility into work - Different siloed tools for every person and team (documents, projects, status updates using excel, email, white boards…) Lack resource visibility - Inability to see how effectively or ineffectively resources are utilized to deliver on business commitments The system you have only manages 1 kind of work—Project Work. Is that all you do? Or is the lifecycle of work bigger than that?
- Click 1: Now, I understand your IT structure may be a little bit different, but a typical Enterprise IT department has multiple teams, each specializing in the delivery of a certain type of work. But these teams don’t have a single, uniform or integrated way to manage their teams’ work – let the work being performed across teams. In fact, most IT departments have 5, 10, even 20 different point solutions to manage its work. Click 2: This problem first starts showing up when people start asking for IT help by calling, leaving voicemails, sending emails, texts and instant messages, putting sticky notes on monitors, or tracking down an IT guy in the hallway. And that’s just the input. Click 3: There are point solutions for planning Click 4: Point solutions for Task Management Click 5: Point solutions for Collaboration, some may use text, internal chat, email Click 6: Point solutions for Status gathering and Reporting, Excel, email, Click 7: Point solution for Document sharing, Dropbox, Sharepoint Click 8: Compounding the problem of too many point solutions is the fact that these solutions typically don't talk to each other – not horizontally within a team, or vertically across teams. So, the information is fractured and siloed Click 9: And this leads to confusion, poor visibility and low productivity. Click 10 and 11: This causes work to be late, Click 12: over budget, Click 13: and incomplete. Transition Statement, BEFORE you click to next slide: What % of your work would you currently categorize as one of these 3? ADDITIONAL NOTES: Just staying on top of the status of the work is a time-consuming, resource intensive process only to get visibility that is inaccurate, incomplete, out of date No single tool for input, or for anything, all teams use point solutions, resulting in: Spend too much time on ‘work about work’ on phone calls, emails, desk visits and status meetings (over 50% of enterprise worker’s day consumed by email) Lack visibility you can trust because too hard to get a clear view of work due to siloed tools for comms/tracking that are different for each person and team Inability to see how efficiently/inefficiently resources are being utilized to deliver on business commitments You get: Information overload with no insight and knowledge Busy but not productive. Squeaky wheel not prioritization. Chit chatting without true work collaboration
- Data Point 1: The Project Management Institute estimates that 70% of all projects fail – PMI estimates that 70% of all projects fail - costing the global economy $6.2 trillion every year. That is looking at project-based work only – which we know is only a PART of the work you are responsible for and that doesn’t include the costs associated with: business disruption lost opportunity lost market share or customer costs Data Point 2: Because of disconnected point solutions, knowledge workers today are completely dependent on email to coordinate, collaborate and report on work status. Using email in this manner consumes half of an enterprise workers day, and costs your company more than $19,000 per enterprise worker, per year. ($39,832 (avg. white collar salary) / 2080 (yearly work hours) * 4 hours (half day) *252 (avg work days) = $19,303) No wonder why 66% of your knowledge workers don't have the time to get their work done, and 94% of them feel overwhelmed by information. Transition Statement: But more than company costs and dollar amounts, what does it mean to you and your teams? --- Additional Data Points --- Project Failure Poorly defined applications (miscommunication between business and IT) contribute to a 66% project failure rate, costing U.S. businesses at least $30 billion every year (Forrester Research) 60% – 80% of project failures can be attributed directly to poor requirements gathering, analysis, and management (Meta Group) 50% are rolled back out of production (Gartner) 40% of problems are found by end users (Gartner) 25% – 40% of all spending on projects is wasted as a result of re-work (Carnegie Mellon) Up to 80% of budgets are consumed fixing self-inflicted problems (Dynamic Markets Limited 2007 Study) Enterprise workers are drowning in information, only part of which is relevant or useful. Information overload cost the U.S. economy almost $1 trillion in 2010. 28 billion hours is lost each year to information overload in the United States. 100 e-mail messages can occupy over half of an enterprise worker's day. For every 100 people who are unnecessarily copied on an e-mail, eight hours are lost. 58 percent of government workers spend half the workday filing, deleting, or sorting information, at a cost of almost $31 billion dollars. 66 percent of knowledge workers don't have enough time to their work done. 94 percent felt overwhelmed by information to the point of incapacitation. A Fortune 500 company estimates the yearly impact of $1 billion per year. IT Project Failure costs global economy $6.2 Trillion/year: http://www.zdnet.com/blog/projectfailures/annual-cost-of-it-failure-6-2-trillion/6142
- Have you ever panicked when you were asked for an update on a request that your team completely missed? Or how about all the fire drills from the executives because they either can’t see what you’re working on, or you were working on the wrong things? Or what happens when your customer is upset that you missed a deadline… they never come to you, they always escalate up! Think about the finger pointing that occurs when either you miss work, or duplicate work. What is it like managing the confusion and frustration in your teams because there is no visibility into what is being worked on? Transition Statement: So what is the solution? ADDITIONAL NOTES: Disconnected point systems create lack of visibility and chaos, work gets lost, misplaced and missed - and we've all experienced the panic that sets in when asked to provide a status update on something we completely missed. Without centralized tracking and status reporting on all work types, deadlines come and go, customers start to lose their cool and start escalating. With zero visibility into the work at any level, people don't know who’s working on what, and fingers start pointing when you realize two teams just duplicated really complicated, really expensive work. The lack of visibility that results from unconnected tools causes confusion - and a lot of frustration - in most IT teams. And without real, trustable visibility, you have no way to prioritize important work and deploy scarce resources, resulting in firedrill after firedrill when you realize that what you're employees are working on, isn't what they're supposed to be working on. “AtTask empowers our IT staff to consistently deliver projects on time and in budget, which enables clinicians and physicians to save lives.” – Scott Carney, Director of Project Management, Sparrow Health “We have a better visibility into our resource allocation and planning. We now know if we have enough resources available to complete projects on time and with our existing resource pool.” – Anne Fisher, IT Project Manager Regis Corporation “We are using AtTask very heavily for project priority due to resource constraints. In 2012, when new projects come along we'll look at the resource availability and then set schedules, plans and priorities accordingly.” – Kevin Baker, Project Manager - IT Infrastructure Time Warner “In the Southern Cone (Brazil, Argentina and Chile) the estimated saving of our Continuous Improvement transactions is $1.3 million. In one case we are projecting a savings of $36,000 with an intangible benefit of a uniform professional image of Buckman in the market. AtTask is critical in helping us track and act on this information.” – Stephnie Polk-Fringer, IT Administrator, Buckman Labs
- What you need is a single system of engagement to manage every type of work your Enterprise IT teams perform – not the 5, 10 or even 20 point solutions you use today. One that manages the entire work lifecycle – from request to completion. A single system that provides you with the visibility that you just don’t have today. Transition Statement: Let me share with you how some companies like you have been successful using a single system. REMEMBER, DON’T USE ATTASK YET!!! WAIT UNTIL AFTER THE QUOTATIONS. ADDITIONAL NOTES: There must be a better way. You need a single system of accountability to ensure the appropriate alignment of enterprise work to strategic direction, there is a need to be able to connect the strategy and key initiatives all the way through commitments. Additionally, at every stage of the work lifecycle for all types of work, decisions and priorities need to be based on this direction (e.g. work is identified based on strategic direction, work is prioritized by effort and impact to objectives, plans are built based on these priorities, etc.) You need: Single system for end-to-end work lifecycle (work identification, work prioritization, planning, etc. etc.) Single system that manages structured and unstructured work (defined work with defined flow along with ad-hoc work and variances) Single tool to consolidate communication & collaboration features (social, documents, updates, notifications, approvals) Single system that connects strategy and commitments to performance and accountability Single system that scales, provides secure environment, etc…
- At Health 2 You, a health-information provider and a subsidiary of HCA, based out of Nashville, TN they’ve gone from having daily status meetings to a single monthly meeting – enabling them to reduce the healthcare costs of their customers by 50%. ADDITIONAL NOTES: At H2U, they’ve cut down status meetings from almost daily, to once a month. That is from 20 meetings approx. a month to JUST 1. The running around has disappeared, adoption is up, everyone is more efficient, and they can pass savings on to customers, which gives them a real competitive advantage. “AtTask empowers our IT staff to consistently deliver projects on time and in budget, which enables clinicians and physicians to save lives.” – Scott Carney, Director of Project Management “We create efficiencies using AtTask which helps us reduce the cost of healthcare to our customers by 50%.” –Dave Wheeler, Director of Project Management H2U
- At Kinecta Federal Credit Union based in Southern California, they’ve been able to eliminate all their point solutions, and use a single system of engagement to manage all types of work throughout their organization. At Kinecta, they bought in a single system of engagement as a PMO solution originally, but they quickly realized the value of reducing the number of point solutions they utilize and caught the Enterprise Work Management vision. Now this single system of engagement, is their system of truth. ADDITIONAL NOTES: IT Departments use AtTask as more than simply project management—AtTask is a system of engagement that leads to one system of truth, enabling resource justification and allocation, accountability, efficiency, alignment, and productivity. It’s all in there. Other Customer Success around all data one place, and AtTask as the system of engagement: “We have consolidated all our teams on AtTask where we can share all our data in one place.” Suncor Energy “Now we have everything together and the reporting is in one place. We can track our time with very detailed reports. You can see where people are spending their time.” – Luis Fuertes, Vice President, Internal Audit/AP Prudential “Now we have a single place to track all work.” KLAS “We set the expectation that all communication about projects will go through AtTask. This provides us a central location to track decisions, and a good audit trail. You don’t have to search through multiple systems to find documents and other information.” – Annette Sussman, PMP, Sr. Applicant Services Manager, Drexel University “The competing products we evaluated were locked into specific databases; the AtTask solution gave us the freedom and security to use our own platform. We are now managing all project management functions and help desk issues through AtTask.” – Kevin Rohrssen, Director of Application Development UDP
- At Schneider Electric, an energy management and a fortune 500 company, is using a single system system of engagement where they’ve been able to provide complete work visibility throughout the entire organization. Now everybody knows what is going on. This system of engagement and truth for work, has increased adoption among our customers by 400% by marrying the social with the project with the enterprise. ADDITIONAL NOTES: “You can have the best tool in the world, but if people don't feel comfortable using it, it doesn't matter. Now we spend a lot less hours on the administrative aspects of project management.” – Manolo Garcia, PMO Director, CHEP “AtTask has significantly helped us with building relationships among different teams. The finger pointing has gone way down and the data quality has skyrocketed.” Schneider Electric "Our on-time rate before AtTask was under 50 percent. After AtTask, that went up to 80, 90 percent, just because we were communicating better than we ever had in the past." --Kris Lamp, Senior Manager, Programs, Trek "Our on-time rate before AtTask was under 50 percent. After AtTask, that went up to 80, 90 percent, just because we were communicating better than we ever had in the past." --Kris Lamp, Senior Manager, Programs, Trek “With AtTask, we know what's going on. We can manage the work, report on the data, and generate all the reports and metrics, all in AtTask.” Disney "The best measure for our recent success is that we went from 150 user to over 800 during the past year.” – Mike Leser, PMP, Associate Director, Portfolio Management, ESPN “AtTask has helped us align the tech teams with the lines of business and the finance teams. It allows us to have a concise view of how the teams work together.” – Ali Dekan, Sr. PM-Engineering PMO, Qualcomm “We're starting to see increased adoption from end users. They go in and see what we're working on, our status and next jobs; without us having to send them an update. We have better real-time visibility for our customers in the business.” – Vance Applegate, Director, Business Systems Microchip
- At Trek – one of the largest manufacturers of bicycles in the world – a single system of engagement has provided them work visibility into their supply chain which is worth millions to the company. "I used to go to meetings two or three times a week where we’d get together and talk about projects and their status. Now, I’ll attend maybe one meeting a month, because I already know.” Steve Malchow VP Operations, Engineering and Sourcing, Trek "The value is tremendous. Our best engineers are gaining 20 or 30 percent more time behind the CAD station, innovating. Our fill rates, our ability to see what’s going on in the supply chain and understand what our year’s going to look like, is worth millions of dollars to the company." --Steve Malchow, VP of Operations, Engineering and Sourcing, Trek At Trek, getting visibility they can trust is worth MILLIONS OF DOLLARS. ADDITIONAL NOTES: IT Departments use AtTask as more than simply project management—AtTask is a system of engagement that leads to one system of truth, enabling resource justification and allocation, accountability, efficiency, alignment, and productivity. It’s all in there. “With AtTask, we know what's going on. We can manage the work, report on the data, and generate all the reports and metrics, all in AtTask.” Disney “Our IT department needed a solution that would give us visibility into the projects we were working on to ensure we were spending our resources where they would provide the greatest business value to our organization.” – Wade Judd, Executive IT Director, Associated Foods “AtTask has given us the ability to manage an extremely large number of portfolios in one place. The concept of portfolio and program categorizations have helped us organize our projects by type, and helped us understand how the projects fit into the organization’s strategic deliverables.” – John Nemeth, Director of Enterprise Project Office, Kinecta
- The fundamental problem can’t be solved with one more point solution or a new project management tool. You need to start thinking about this in a new way—a BIGGER, more holistic way. There is a better way… a single unified tool focused on helping enterprise teams manage the complexity of their work… That tool is AtTask… AtTask provides the only Enterprise Work Management solution in the market that provides many different teams a single tool to help them better manage their work. AtTask is the tool that unifies enterprise work Manages all types of work scenarios (structure, unstructured, creative, knowledge, ad-hoc, repeatable, one-time, changes) End-to-end enterprise work lifecycle (work identification, prioritize, plan, coordinate, execute, deliver, measure, recognize) Unified work tools (goals and planning, social collaboration, document management, work flow management, work automation, process, reporting, approvals) Closed-loop performance management (strategy, initiatives, commitments, priorities, outcomes, deliverables, results, impact, recognition) Enterprise work best practices and maturity model guidance (change management, vision, transformation, resources / services, education) No more throwing point solutions at the problem—that addresses symptoms, not the underlying problem. No more management of work by drive by, email, post it note, or white board/excel doc. Tool gets adopted, Efficiency increases, productivity increases, real visibility increases And that’s what we call Enterprise Work Management – a single, unified tool that helps enterprise teams manage: All types of work scenarios (structured (like project management), unstructured (like help desk tickets, employee change requests or other ad hoc requests) For the entire enterprise work lifecycle (requests, prioritization, planning, execution, delivery) All while providing a collaboration platform that keeps your employees from wasting half their day in email, and providing you the visibility you need to run your organization efficiently and productively. ADDITIONAL NOTES: “Life really happens outside of deadlines. For us to be able to communicate outside of a deadline perspective (e.g. riots in Egypt) is critical. AtTask realizes that life happens outside of projects.” "It's like night and day. Like going from complete chaos to order. AtTask has completely changed everything we do." – Rejeanna Hunter, VP of Project Development Nueterra AtTask provides visibility end-to-end into the process of our work. If we put the work into AtTask, then it gets done. - Danielle Greene, Production and Process Improvement Manager Presbyterian Health
- With this single system, Every level of the organization gets visibility they can trust Benefits of Visibility: (Work from bottom up) Enterprise Workers Enables better decision making and prioritization work more efficiently (work sequenced correctly, focus on work itself) Managers Alignment of work to goals and strategy 2) improve team productivity (eliminate team inefficiencies, consistent work w best practices) Senior Managers 1) Justification of resources and budget 2) ensure appropriate resourcing (better prioritization of resources across all team work) AtTask is the System of Engagement for teams that delivers a System of Trust Visibility improves team and individual productivity and success Guarantee visibility, improve productivity, increase collaboration, ensure success. We deliver visibility you can trust. You get what you need, and you trust what you get. "Each week, 40 percent of my time was spent chasing down how projects were going, what information does a manager need, contacting other teams globally on how things are going, and phone calls at night, sending a lot of emails. Now I can go into a project, open it up, see the notes in there, and send it off my manager, saying, 'Here it is.' Or he could even do it." --Kris Lamp, Senior Manager, Programs, Trek "We have live updating of streams on all of our projects and we’re able to have a project manager in Rhode Island work with an account in Europe and have the designer in Asia working on a project and not have to wait days for responses on items. It’s all live data." --Kimberly Johnson, Workflow Platform Manager, Schneider Electric
- Enterprise Work Management is why executives at these these, and thousands of other companies, have trusted us to increase their company’s visibility and productivity. And we can do the same thing for you.
- AtTask only Enterprise Work Management solution in market that provides end-to-end lifecycle management – from request to delivery. We know you do more than just projects and have built a single system to meet those needs. As a single system of engagement for over a decade AtTask has demonstrated ease of use, industry leading user adoption which in turn speeds up your time to value With our PMP (Project Management Professional) Certified Professional services team, we will meet you where you are at today, and mature with your organization as you take complete advantage of enterprise work management over time. We will help you grow Because you will be backed by world class services organization of on-site consultants, with thousands of implementations under their belt and understand what it takes from a best practices stand-point to reduce implementation times, shorten the return on investment window and of course increase adoption. All of this and everything we have discussed today rolls back up into visibility for every level of your organization. CLOSE FOR SOMETHING…..WHAT IS THE NEXT STEP? TELL THEM HOW THIS IS USUALLY DONE ADDITIONAL NOTES: AtTask Enterprise Work Management - A SaaS solution that provides enterprise teams a single central place to manage and collaborate on their work (to better manage and control the chaos of enterprise work), which improves visibility and productivity by eliminating wasted time dealing with fragmented siloed tools and processes. With AtTask, teams, managers and executives readily get real-time visibility into work planning, prioritization, resourcing and flow to help everyone work more efficiently toward achieving the organization's goals. Only Enterprise Work Management solution in market (end-to-end lifecycle, unified tools, strategy through performance) Maturity model and best practices based on successful customers (approach to successfully move organization to enterprise work management over time) Enterprise teams use it as their system of engagement (easy to use and adopt, quickly delivers value, teams become very efficient) Delivers visibility you can trust and value to every level of organization (And benefits every level in the organization with real value propositions) Fits your environment and people (enterprise class, security blanket, Outlook plug-in, Open APIs, process templates, easy to set-up, customizations)