IT organizations are under continual pressure to develop and deliver high-quality applications – at speed - in order to provide key competitive advantage for their company. They’ve adopted Agile and DevOps practices. But particularly for large organizations with complex application portfolios or compliance pressures, these practices have yet to fulfill the promise of enhancing an organization’s ability to continually deliver customer value. Agile has improved development and test; and DevOps has streamlined getting code into production. But these advances have been localized improvements; to get to the next step software delivery leaders must take a more holistic approach to improving the entire lifecycle. In this webinar guest speaker, Forrester Senior Analyst Christopher Condo will present his analysis of practices used in modern application delivery and will describe how creating an integrated value stream can help organizations regain their focus on the delivery of customer value.

1. © Tasktop 2017
Deliver on the Promise of Agile and DevOps Transformations
Adopting a Value Stream Approach to Software Delivery

2. © Tasktop 2016
Betty ZakheimVP of Industry Strategy, Tasktop
• 30 Years in Software
Development and Delivery
• Developer, Development
Manager, Product
Manager, Exec,
Professional Scrum Master
• Integrates software development and delivery
tools into one cohesive value stream
• Automates the flow of work among colleagues,
reducing wasted time and aggravation
• Gain visibility across your entire lifecycle by
collecting metrics and activity data for
dashboards, KPIs and traceability reports

3. Christopher Condo
SENIOR ANALYST, FORRESTER
• Serves Application Development & Delivery
Professionals
• Focus on Continuous Integration, Continuous
Delivery and software development strategies
• 30+ Years in Software Engineering
• Cloud SaaS, Hybrid Cloud Application
Development, Distributed Systems, DevOps
(Azure & AWS), Cloud Security, Cloud
Strategy and Design, Web Application
Development, and IoT, CAD, and OO
Database

4. © Tasktop 2017
Agile
DevOps
Lean
Which methodologies are you using or
considering using in your software development
and delivery?
Only Agile
37%
Only DevOps
5%
Agile and
DevOps
42%
Only Lean
0%
Agile and Lean
5%
Agile, DevOps
and Lean
11%

5. © Tasktop 2017
39%
50%
11%
How successful (helpful) would you say these
methodologies have been in improving software
development and delivery practice?
Less than successful Mostly successful Very successful

6. © Tasktop 2017
Automation of code verification and deployment.
A culture of collaboration that extends from code commit
to deployment.
A culture of collaboration that extends from initial planning
all the way to deployment.
other
When you think of DevOps, do you think of it as:

7. © Tasktop 2017
6%
59%
35%
How familiar are you with the notion of value
streams?
I learned about it in school when learning about lean manufacturing.
I've heard the phrase applied to software delivery, but don't know much about it.
We're beginning to use this approach to organize our work.

8. 8© 2017 FORRESTER. REPRODUCTION PROHIBITED.
Agenda
› Digital Transformation, Everywhere!
› Agile + DevOps Enables Digital Transformation @ Speed
› Steps You Should Take

9. 9© 2017 FORRESTER. REPRODUCTION PROHIBITED.
Digital Disruption
Is Driving Digital
Transformation

10. 10© 2017 FORRESTER. REPRODUCTION PROHIBITED.
What Is Digital Transformation?

11. 11© 2017 FORRESTER. REPRODUCTION PROHIBITED.
DT Requires Software Excellence, Delivered
with Speed and Agility
› Agility – DT accelerates the pace of software
innovation - every business must be able to react
to competitive forces and customer needs.
› Speed – The software release cycle has gone from
Years and Months To Days and Hours.
› Excellence – Fleeting Customer Loyalty +
Lowered Barrier of Entry = No Room for Mistakes

12. 12© 2017 FORRESTER. REPRODUCTION PROHIBITED.
Agile + DevOps Are The Best Answer….
Agile
DevOps
The Ferrari
The Highway

13. © 2015 Forrester Research, Inc. Reproduction Prohibited
25%
36%
46%
54%
58%
58%
60%
60%
69%
71%
72%
Lower maintenance costs
Continuous Delivery
Improved technical quality
Greater predictability of results
aligned with requirements
Greater frequency of releases
Greater predictability of releases
Improved functional quality
Increased team
motivation/morale
Faster delivery of solutions
More opportunities for mid-
course corrections
Better business/IT alignment
13
“What are the benefits expected by
your business for using Agile?
(select all that apply)”
Agile tears the wall down with business stakeholders
Base: 151 professionals with knowledge of their firm’s Agile practices.
Source: Forrester's Q2 2015 Global Agile Software Application Development Online Survey
“What are the benefits achieved/realized
by your business for using Agile?
(select all that apply)”
40%
57%
58%
63%
63%
67%
68%
70%
75%
79%
83%
Lower maintenance costs
Continuous delivery
Improved technical quality
Greater predictability of
releases
Increased team
motivation/morale
Greater frequency of releases
Greater predictability of results
aligned with requirements
Improved functional quality
More opportunities for mid-
course corrections
Faster delivery of solutions
Better business/IT alignment

14. The Need For (More) Speed

15. Improved
Customer
Experience Drives
Revenue Growth

16. 16© 2017 FORRESTER. REPRODUCTION PROHIBITED.
Agility, Driven By Feedback
In a large-scale study of Bing, Microsoft found that
• 1/3 of their ideas improved the targeted metric
• 1/3 of their ideas had no effect on the targeted
metric
• 1/3 of their ideas actually decreased the targeted
metric
The seniority or authority of the person proposing the idea
had no effect on the success of the idea
“The term ’Enhancement’ often disguises rework caused by an original requirement that was wrong in the
first place.” - CTO, major financial institution
Without Feedback, You’re Just Guessing!

17. How Do You Do It ?
1. Lean
2. Value Stream Mapping
3. Architecture
4. Measurement

18. 18© 2017 FORRESTER. REPRODUCTION PROHIBITED.
Refine, Reduce, Measure, Repeat

19. 19© 2017 FORRESTER. REPRODUCTION PROHIBITED.
Apply Lean Principles as the root for
both Agile and DevOps
http://quotesgram.com/toyota-production-system-quotes/#6dElXU7bHy
https://en.wikipedia.org/wiki/The_Toyota_Way
› Component-based software
approaches were inspired by
manufacturing innovations
› Supply chain principles are now
refining DevOps practices
› Modern Software Factory practices are
adapted from Lean Manufacturing
Practices such as The Toyota Way
• Principles:
• Focus on Creating Value [for
the business]
• Eliminate Waste (Muda)
• Continuous Improvement
(Kaizen)
• Respect for people
• Excellence
• Practices
• Minimum Viable Product
(MvP)
• Build, Measure, Learn
• Minimize Work in Progress
• Maximize Flow
Lean SW development

20. 20© 2017 FORRESTER. REPRODUCTION PROHIBITED.
Manually
managed
environments
Idea
propose
d
Understand
Needs &
Invent
Solutions
Functional
Testing
Deploy
Solution
Custome
r Value
Load,
Performanc
e, Security,
… Testing
UAT /
Exploratory
Testing
Release
Decision
Lack of
effective
customer
insight
Too much
WIP
Manual
build and
integration
processes
Error prone manual hand-offs and processes
Manual and error prone app deployments
Lack of
sufficient
test data to
make
decisions
Waiting for
build and test
environments
Develop,
Commit &
Build
One way flow of information
Manual
Testing
Eliminate The Typical Software Delivery
Bottlenecks
Known Waste*:
• Extra Process
• Extra
Features
• Tasks
Switching
• Wait time
• Defects
• Heroics
• ..

21. 21© 2017 FORRESTER. REPRODUCTION PROHIBITED.
Apply Value
Stream
Mapping to
uncover and
measure
waste
Source Forrester : Faster Software Delivery Will Accelerate Digital Transformation

22. 22© 2017 FORRESTER. REPRODUCTION PROHIBITED.
Source Forrester : Microservices Have An Important Role In The Future Of Solution Architect
Apply Micro-services, containerized service
architectures to bring flexibility and enable agility

23. 23© 2017 FORRESTER. REPRODUCTION PROHIBITED.
$$$
Source: Build The Right Software Better And Faster With Agile And DevOps Metrics Forrester report
Manage the pipeline with Agile and
DevOps metrics
Value
Delivered

24. 24© 2017 FORRESTER. REPRODUCTION PROHIBITED.
Gain better insights with operations
analytics and improve alignment
Source: Build The Right Software Better And Faster With Agile And DevOps Metrics Forrester report

25. 25© 2017 FORRESTER. REPRODUCTION PROHIBITED.
Give each stakeholder visibility into the pipeline.
Product Owners
Business
Developers
QA
Are we delivering
the right value?
What’s the release
cost run rate ?
What’s the cost of the
feature just delivered ?
Is our release
pace adequate?
How can we reduce cycle time?
How well is our code
performing?
Is test coverage adequate?
What’s the feedback from
live site?
OPS
What are the system
requirements?
Which KPIs should we monitor?

26. 26© 2017 FORRESTER. REPRODUCTION PROHIBITED.
Value Stream
Management
is the new
SDLC of
continuous
delivery
pipelines

27. 27© 2017 FORRESTER. REPRODUCTION PROHIBITED.
Value Stream Management
› VSM Tools aggregate data across multiple
software delivery pipelines, providing visibility into
the state of work flowing through each pipeline.
› VSM allows business managers, developers, and
IT to make faster (and better) decisions based on
what they see in the pipeline.
› VSM elevates the concept of workflow by linking
effort with business value.

28. Understanding Value
Streams
What prevents us from
doing Value Stream
Management now
How to enable Value
Stream Management
Value Stream Management
How familiar are you with the notion
of value streams?
I learned about it in school when learning about lean manufacturing.
I've heard the phrase applied to software delivery, but don't know much about it.
We're beginning to use this approach to organize our work.

29. The sequence of activities
an organization undertakes
to deliver on a customer
request.
Wherever there’s a request
and deliverable, there’s a
value stream.
What’s a Value Stream?

31. Agile

32. Agile
DevOps

33. Fragmented Value StreamsBusinessValue
Best-of-breed tool chain
RevenueResults

34. Value Stream Integration
Value Stream Automation
Enable faster delivery with frictionless handoffs across
people, process and tools
Value Stream Visibility
Measure ROI and gain visibility and traceability from
business initiative to production
Tool Chain Modularity
Easily adopt new tools as business need change

37. Requirements Management
Agile Planning
Test Management ITSM SCM
Build Management
IT Automation
ALM
Project & Portfolio Mgmt
Change / Workflow Mgmt
Issue Tracker
Database Support
Enterprise Modeling
Content Management
Build Management
Test Automation
APM
Code Analysis
Blueprint
IBM Rational DOORS NG
IBM Rational DOORS
IBM Requisite Pro
iRise
Jama
Serena Dimensions RM
Atlassian JIRA
CA Agile Central (Rally)
CA Agile Planning*
IBM Bluemix
LeanKit
Pivotal Tracker
ServiceNow Agile
Targetprocess
Thoughtworks Mingle
VersionOne
HPE ALM Octane
IBM RTC
Microsoft TFS
MS VS Team Services (VSO)
Polarion ALM
HPE Quality Center / ALM
IBM RQM
Microsoft Test Manager
QASymphony qTest Manager
SmartBear QAComplete
Tricentis Tosca
Zephyr for JIRA
CA (Clarity) PPM
HPE PPM
Microsoft Project Server
Planview Enterprise
ServiceNow PPM
Borland StarTeam*
CA Harvest*
IBM Rational ClearQuest
Serena Business Manager
Bugzilla*
GitHub Issues
Atlassian JIRA Service Desk
BMC Remedy
Salesforce Service Cloud
ServiceNow
Zendesk
Sparx EA*
Oracle
MS SQL Server
MySQL
Git
GitHub
BitBucket
Subversion (SVN)
CVS
Perforce
SonarQube
Coverity
AppScan
Veracode
HPE Fortify
uBuild
Ant
Maven
Snap
Grunt
Selenium
HP UFT
Conformiq
Cucumber
Chef
Puppet
Jenkins
Hudson
Ansible
Salt
Atlassian Bamboo
UrbanCode Deploy (uDeploy)
Travis-CI
ThoughtWorks Go
OpenMake
CA Release Automation
XebiaLabs DeployIT
JetBrains TeamCity
Vagrant
Windows Powershell
New Relic
AppDynamics
Dynatrace
Compuware APM
BMC APM
CA APM (Wily)
IBM APM
And more….
Microsoft SharePoint
Supports 360+ tool versions
Built and tested in our
“Integration Factory”
• 3300 API tests in spec
• 500k API tests per day
Security
WhiteHat Sentinel

38. of the
Fortune
10043
of the top
50 world
banks11
of the top
10 US
insurers4
of the top
6 health
plans6
Tools
Supported51
Tool Versions
Supported364
API Tests
Run per Day500K
Value
Stream
Integration#1Vancouver HQ
Offices in Austin, UK.
Founded 2007
Strategic
Partners36

39. IT organizations are under continual pressure to improve their software delivery
capabilities
A key issue is the fragmentation of the software delivery value stream
We need to create an integrated value stream approach in which IT organizations can
regain their focus on the delivery of customer value - from ideation to production
Value Stream Integration automates the flow of information across the tools used in
software delivery, increasing team effectiveness and managerial visibility
Key Takeaways

40. Tasktop: Value Stream Integration
Increases visibility
Decision making, governance and compliance supported by full
lifecycle consolidated data
Increases team effectiveness through automation
Frictionless flow of information across a unified delivery lifecycle
Reduce wasted time, errors and dropped balls
Increase capacity and velocity
Enhanced cross-organization and supply chain/partner collaboration
Creates a flexible tool infrastructure
Easily adopt new tools as business conditions change
Benefits of standardization and best-of-breed strategy
Connect the disparate activities into one value stream…
by connecting the tools into a modular toolchain

41. See Tasktop in Action: tasktop.com/demos
Contact us: tasktop.com/contact-us
Email us: info@tasktop.com
Next steps
@tasktop
facebook.com/tasktop
linkedin.com/company/tasktop-technologies

42. © Tasktop 2017
tasktop.com
@tasktop