Fábio Micheletti presented on metrics for predictability and progress in Jira. The presentation covered an overview of Agile principles and Lean thinking. It discussed using a systemic view with different flight levels to understand opportunities for improvement across organizational levels from strategy to operations. Specific metrics were presented including throughput, forecasting of lead and cycle times with critical chain and aging reports, and using kanban boards to visualize portfolios of epics. Real examples were provided to illustrate concepts.

1. Métricas
Perfomance para previsibilidade
e progresso no Jira
Fábio Micheletti
Riachuelo
https://www.linkedin.com/in/fabio-micheletti/

2. ● Who am I?
● Metrics
● Q&A
Agenda

3. Who am I?
Agile Coach since 2016
● Born in São Paulo/SP
● Plays basketball since 7 years old and played
professionally
● 1 year and a half of Physiotherapy course
● Bachelor Degree in Information Systems
(Universidade Presbiteriana Mackenzie);
● 13+ years of experience with IT, including national
and international clients;
● 11+ years of experience with Agile Methodology;
● Certifications:
○ KCP Certified (Kanban Coach Professional - LKU);
○ PSM I Certified (Professional Scrum Master I);
○ Flight Levels (LEANability);
○ Agile in the Program Management Office (PMI).

4. ● Who am I?
● Metrics
● Q&A
Agenda

5. Agile Overview Agile Manifesto in 2001.
(http://agilemanifesto.org/)
Agile software development values
Based on their combined experience of developing software and helping
others do that, the seventeen signatories to the manifesto proclaimed that
they value
1. Individuals and Interactions over processes and tools.
2. Working Software over comprehensive documentation.
3. Customer Collaboration over contract negotiation.
4. Responding to Change over following a plan.

6. What is Lean?
1. Continuous delivery by increasing the value of the product
2. Continually decrease the effort as soon as possible
3. With the best possible quality
It’s a journey,
not the destination.

7. Lean Principles

8. Metrics

9. OKR
Company Objectives
Systemic View
Flow management and Transparency
Metrics
Efficiency and sustainability

10. Systemic View – Flight Levels
What opportunities for improvement
can each organizational level offer?
Klaus Leopold, Rethinking Agile.
“
Flight Level 2
End-to-End
Coordination
Flight Level 3
Strategy
Flight Level 1
Operational

11. Systemic View – Flight Levels

12. Systemic View – Flight Levels

13. Systemic View
Flight Level 3 – Strategy

14. Systemic View
Flight Level 2 – End-to-end Coordination
LEAD TIME (Customer Time, Time to Market)
Create options
$$$ Spent acquiring options
Commited work
$$$ Spent converting options

15. Systemic View
Flight Level 1 – Operational
• Refinement
• Queues
• Bottlenecks
• Eliminate waste
Look for workflow improvement

16. Metrics
Throughput is the amount of work items delivered in a given period of time
(e.g. week, month, quarter). It is a valuable measure because it keeps you focused on
the team’s performance.
Throughput

17. Metrics
Forecast – Lead/Cycle Time e Aging
ScatterplotsCFDs
• Lead/Cycle Time - is the time from the moment when the request was made by a client and
placed on a board to when all work on this item is completed and the request was delivered
to the client
• Aging - simplified view to determine if your items in progress are in danger of breaching their
SLA. It also allows you to readily callout those items that are late.

18. Systemic View
Real
Example

19. Systemic View – Real Example
0 min
1~3 min
• Pizza in
the oven
4~20 min
• Pizza
preparation
21~25 min
● Call
26~30 min 31~40 min
● Raise
Request
● Delivery ● Delivery at
Client’s home
UPSTREAM (CYCLE TIME) DOWNSTREAM (CYCLE TIME)
LEAD TIME (CUSTOMER TIME, TIME TO MARKET)

20. Metrics – Kanban Portfolio (Epics)

21. Metrics – Kanban Portfolio (Epics)

22. Metrics – Kanban Portfolio (Epics)

23. Metrics – Kanban Portfolio (Epics)

24. Thanks
Fábio Micheletti
Riachuelo
https://www.linkedin.com/in/fabio-micheletti/