Hanamant Itagoni is seeking a technical development position where he can utilize his technical and management skills. He has over 1.6 years of experience working in CRM software tool administration at TTK Prestige Ltd. His responsibilities included assigning tickets, providing application support, handling clients, and making decisions on customer issues. He has knowledge of software development processes, testing methodologies, and programming languages like C, C++, and databases like MySQL. He holds an M.Tech in VLSI Design and Embedded Systems from VTU with a project on an FPGA-based router for network-on-chip applications.

1. CURRICULUM VITAE
HANAMANT ITAGONI
Email:hanamant.itagoni5@gmail.com
Contact No: +91 8892545337/8884533017
Career Objectives:
 Objectives : To secure a technical development position, where i can use my
technical and Management skills to contribute on the growth of the company and myself
 Major strength: Ability to work individually and closely with others Accomplish
assigning goals, Adaptable with people at different levels.
 Good judgment and creativity to complete assigned tasks quickly & effectively
 To uphold and maintain the brand name of the organization in which employed and work
with sincerity and commitment.
 Talented to use modern tools and technology to accomplish my work.
 Work experience:
Industry : TTK PRESTIGE LTD. (BANGALORE BRANCH)
Duration : 08.01.2015 to till
Dept. : Kitchen Appliances Products.
Designation : “CRM Software Tool Administration (roll out
operations)”.
Job profile:
 Working in TTK Prestige CRM Software tool, PSC Work Smart Software app.
 Assigning tickets to next level of engineers as per the category of tickets.
 Basic application support knowledge.
 Incident management and client handling skills.
 Ability to take quick decisions, like when to escalate a ticket to next level.
 Ability to comprehend the issue and act with swiftness.
 PCB Circuit Designs, PCB testing, PCB tracing and trouble shouting, taking
responsible as per the clients problems.
 PCB bugs tracking, Making decisions on client’s problems.
 Technical guidance for a particular PCB designs.

2.  Call Log in CRM Software tool, Ticket Generating and allotting to the service
Engineers.
 Central operations support for Product data, document and change issues.
Part number allocation, BOM structuring, data entry and process
development Operations & product core teams.
 BOM structure/configuration support for all new product releases.
 Change generation for new product release parts/BOM structure.
 Provide front end change process support. Support sustaining & maintenance
activity on product BOM changes.
 Systems engineering document/part number & BOM configuration support.
 New technology & product ID transitions. Agile User training/support for Part
Class Requirements and BOM structure
 Thorough Knowledge of BOM structure.
 Working knowledge in BOM configuration Support.
 A good understanding of Part number allocation & Part class Management
 Working knowledge in revision control processes and Documentation.
 Working knowledge in Part number based Server Billing processes and
Documentation.
 Working knowledge in VPN Client [software application for connecting to a
Virtual Private Network].
 Remotely troubleshooting issues of desktop.
 CRM management, Invoice Generation.
 Co-ordination with customers and Engineers.
 Handling all kind of Escalations from Head Office & Call Center.
 Educating Engg about Soft Skills & Technical Issues
 Communicating with call center / Head office on particular issues.
 Handling Escalated Customer.
 Stores & Spares activities.
 Technical Guidance to service Engineers.
 Preparing Reports to H.O.

3. Professional Experience Details:
 Currently working in “TTK Prestige Ltd. ASC” company having 1.6yr of
experience as a “CRM Software Tool Administration (Roll out Operations)”.
 PCB Circuit problems tracing, rectifying and, clearing all issues on the client’s
problems.
 Good understanding of SDLC and STLC.
 Understand requirements and develop test cases.
 Testing methodologies- Black box testing, Regression test, System testing, White
box testing, Performance testing.
 An understanding of development methodologies such as Waterfall and Agile.
 Ability to interact with Developers and Test Engineers.
 Ability to work individually as well as part of the team. Must be an excellent
team player.
 Experience in Designing, Coding, Debugging, Testing.
 Experience in Web Development and Web Design.
 Hands on experience in Website Designs.
 Driving the knowledge transfer process to new employees.
Technical Skills:
Operating Systems : UNIX, Linux, Win XP, Windows7
Languages : C, C++, Basic Embedded C, Verilog, VHDL, VLSI,
Databases : MySQL, Oracle10g
Web packages : HTML, CSS, JavaScript
Packages : Microsoft Word, Microsoft Excel
Simulation Software’s : Xilinx ISE Design Suite, Quartus ii, Model Sim,
Mentor Graphics, Cadence, Open GL.
Design : PCB Designing, Trouble shouting, Error finding.

4. Academic Credentials:
Examination Board/University School/College Year of
passing
Aggregate
(%)
M.Tech. (VLSI
DESIGN AND
EMBEDDED
SYSTEMS)
VTU SIT, Mangalore Sept 2014 65.50%
BE(E&CE) VTU MMEC Belagavi Jul 2012 58.55%
PUC KSEPU Board BLDEA’s,
Jamakhandi
May 2007 66%
SSLC KSSE Board SMHS, Terdal Mar 2005 60%
Academic Project
 M.Tech. project: “FPGA Based Single Cycle, 3x3 Router for NOC [Network
on Chip] Applications [High Data Length Packet Based Single Cycle, 3x3
Router for NoC Applications] “Completed under the guidance of Mr. SandeepBhat,
Asso.Professor, Dept. of ECE, Srinivas Institute of Technology, Mangalore.
Description: The project involves in forwarding high length datapackets totheir destination without delay.
Area is reduced and dominant router compared to earlier. Itovercome all problems compared toCircuit
based,Switch basedrouters.
 Software Tools: Xilinx ISE DesignSuite, ModelSim, Mentor Graphics, MAT Lab.
 B.E Project: “Advanced Intelligent Wireless Security System “Completed
under the guidance of Ms. Sandya, Asso. Professor, Dept. of ECE, Maratha Mandal
Engineering College, Belagavi
Research publicationss
 Published paper at “National Conference on Advanced Communication, VLSI Design
and Signal Processing” (NCCVS - 14) organized by the Dept. of E&CE on 15th May 2014
at K.S.School of Engineering & Management, ISSN 2278-7844: volume 3,issue
2,May2014 ( FPGA BasedSingle Cycle, 3x3 Router for NoC Applications).

5. Conferences/Seminars Attended:
 Participated in “National Level Technical Workshop on “Academic project”.
 National Conference Seminar on “National Conference-NCCVS14”.
Personal Dossier:
Date of birth 8thOct, 1988
Residences address #675, Door No. : 312, Rajapalya,
Near Hoodi Garden, Mahadevapur, Bangalore- 560048
Languages Known
Speak, Read & write: English, Kannada, Hindi, and Marathi (speak)
Declaration: I hereby solemnly declare that all the above information’s are true and
correct to the best of my knowledge and belief.
Your ‘faithfully,
Place: Bangalore Hanamant Itagoni
Date: 31/1/17