This proposal aims to assess the quality of the IT department at Middle East College in Oman. The assessment will evaluate three dimensions: personnel, curriculum, and environment. Various assessment tools will be used, including surveys, observations, and expert reviews. The goal is to recognize strengths and limitations in each dimension in order to improve the department and ensure high quality services, resources, teaching and learning.

1. Assuring Quality in IT Department in Middle East College
Mazin Ali Abullah Al-Maqrashi
68968
SQU

2. Overview
This proposal is about ensuring quality in Middle East College which is one of an
important technologist college in Oman. I took my internship in this college particularly in the
IT department and my training benefits are good so far. In general, this proposal will focus in
the assessment of IT support department in cases of the quality of the services that provided.
I plan to assess three main dimensions in this Department which are environment,
personnel, and curriculum. I will use different assessment tools to evaluate each dimension of
this department to ensure and to recognize the quality of each dimension and how to improve
the changes in the future.
Personnel
I will assess the personnel in IT department of this institution which will be instructor,
students and staff. I will assess the instructors in this department in different cases, the
strategies of teaching, attendance of the classes and using technology in teaching. About the
students I will assess them by evaluate their levels of learning, their grades and their skills and
innovation in the institution. In case of assessing the staff of this department I will look through
the quality of services that they provide for students and instructors. Moreover, most of the
students and teachers have weaknesses in case of troubleshooting their computers and using
some of the software in their learning.
Curriculum
In this department I will assess the curriculums which are including books, online text
and types of content that used to teach students. I will evaluate each type of curriculum: are
they meet students’ needs? Do those curriculums provide supportive recourses for students
to get more information and search about knowledge? Are they different type of content
provide for students (text, audio and visuals)? There are some limitations of some courses in
the department because of lack of some resources that support learning.

3. Environment
The environment is Middle East college specially IT department. There are some
strengths and limitations in the environment in this department. This department provide
different services for example, LRC, equipment for learning, different labs and IT support. In
case of the limitation of the environment of IT department there are some lacks of materials
which are facilitating learning and teaching. In addition, this department has some limitation in
IT support because there are many students and teachers have some problems on their
computers and as a result of that they will need a lot of support from IT technicians. There no
workshop that trains faculty staff and students to maintain their own laptops or fixing simple
problem in the department.
Assessment Tools
In my research I will use different assessment tools that will cover each dimension in the
institution as the following approach:
Personnel: I will use a questionnaire or survey to assess students’ performers,
knowledge, skills and level of understanding. On the other hand, I will assess the instructor by
using the same tool but I will mature their ways of teaching, using technology in their learning
and teaching, support students with different resources for learning and the abilities to cover
and manage the content of learning correctly. In addition, I will evaluate the faculty member in
the IT department by cover the area of their responsibility, the services that they provided and
improving the department sequentially.
Environment: I will observe the environment of the department in the Middle East
College and cover all the branches that contain by using check list observation sheet. In this
dimension I will evaluate the materials that department provide, the labs, the activities and
creativity of the department, new technology and other cases.
Curriculum: I will an expert review to see and evaluate the qualitative of the curriculum
in this department and how much fit the student abilities and met their needs. However, I will
evaluate the supported recourses that will supply this courses and students in learning.

4. Fish-Bone Diagram
Resources Environment
Support students with
materials of learning Facilitate lab with new
technologies
Supportive recourses for
courses Workshop for facility
Insuring
members
Quality in IT
Department
on Middle East
College
Training teachers
Supportive curriculum
Motivate students for Expert Support
creativity
Personnel Curriculum