How UGG harnessed this new technique for developing and visualizing segmentations to inspire designers and marketers. Vital Findings and UGG presented Aspirational Segmentation at 2014 The Market Research Event
The automotive industry is changing rapidly, and
new ways to buy a car emerge daily (direct from
Tesla, Carvana vending machine, etc). Autotrader
sought to advise their industry on how consumers
will buy a car in 2025 through futuristic research.
Vital Findings shared the generative research techniques
used to predict the future, including expert
interviews, lead user ethnography, ideation, rapid
concept testing, ‘design your own car experience’
quant, segmentation, and stakeholder interviews.
The presentation showcased how this research was designed
for thought leadership, capturing the attention of
CBS, USAToday, and Hollywood Reporter.
How Design is Connecting Insight to ImpactVital Findings
Vital Findings' insights communications experts explored the latest trends in bringing research to life, using three specific, vivid examples of how companies are creating research that demands attention. Presented at The Market Research Event 2016.
Vital Findings is a market research and consulting firm focused on custom research and visual survey design. They specialize in using visuals to improve data accuracy and create compelling insights reports. The document provides examples of how they have used visual timelines, continuums, photos and diagrams to clarify concepts, engage respondents, and stimulate recall in surveys for clients across industries.
UX STRAT USA: Janaki Kumar, "Creating a Culture of Design-Led Innovation"UX STRAT
This document discusses fostering a culture of innovation within organizations. It recommends assessing an organization's innovation readiness, winning executive support using neuroscience concepts like the "IKEA effect," and harnessing diversity to drive innovation. It outlines a three pillar framework for an innovation culture focusing on people, process, and place. Common barriers to innovation are also identified, and strategies are presented for overcoming them to scale design-led innovation throughout an organization.
UX STRAT USA: Jim Kalbach, "Experience Design as the New Strategic Advantage"UX STRAT
This document discusses the importance of focusing on customer experience over technology or profits alone. It argues that businesses should start by understanding customer needs and work backwards to deliver satisfaction. Quotes provide historical and modern perspectives, including that industries are defined by customer needs, not products, and that shared value can be a new competitive advantage. The overall message encourages companies to overcome "strategy myopia" by reimagining markets through an experience lens to create social and human value for all stakeholders.
Top 3 game changers in technology product management 042115Donna Imam
Top 3 trends the most competitive technology product managers are adopting right now!
Description: Product management and product marketing roles in technology companies as we know them today didn't even exist 15-20 years go. These are modern day professions.
Where is product management and product marketing going in the future? What are the product managers at the most innovative and financially successful companies doing that will not only set them apart but will leave their competitors in the dust?
This session will go into 3 short case studies to illustrate these emerging trends. Don't get left behind!
UX STRAT 2013: Jon Innes and Liam Friedland, UX Strategy and Organizational S...UX STRAT
This document discusses strategies for UX professionals to collaborate across organizational boundaries and influence strategic decisions. It emphasizes developing relationships with stakeholders in other departments to break down "tribalism" and promote a learning organization. The document provides examples of tactical collaborations UX professionals can undertake, such as defining product requirements, testing prototypes, and conceptualizing new products/services. The overarching message is that UX strategy requires systems thinking and partnering tactically with others to drive organizational synergy and innovation.
UX STRAT Europe 2015 - UX Strategy: today and tomorrowTim Loo
It's been an exciting time for UX professionals working in the area of experience strategy. Increasing demand for experience design thinking at the top level and overarching vision at organizational level has propelled our emerging discipline into the forefront.
So where has this all gotten us to? How successful have we been in getting our strategies to deliver real change to the plans and cultural behaviours of organisations and better outcomes for their customers. And where do we turn to for the wider skills and inspiration to lead user centered change. What is the future for the UX strategist?
The automotive industry is changing rapidly, and
new ways to buy a car emerge daily (direct from
Tesla, Carvana vending machine, etc). Autotrader
sought to advise their industry on how consumers
will buy a car in 2025 through futuristic research.
Vital Findings shared the generative research techniques
used to predict the future, including expert
interviews, lead user ethnography, ideation, rapid
concept testing, ‘design your own car experience’
quant, segmentation, and stakeholder interviews.
The presentation showcased how this research was designed
for thought leadership, capturing the attention of
CBS, USAToday, and Hollywood Reporter.
How Design is Connecting Insight to ImpactVital Findings
Vital Findings' insights communications experts explored the latest trends in bringing research to life, using three specific, vivid examples of how companies are creating research that demands attention. Presented at The Market Research Event 2016.
Vital Findings is a market research and consulting firm focused on custom research and visual survey design. They specialize in using visuals to improve data accuracy and create compelling insights reports. The document provides examples of how they have used visual timelines, continuums, photos and diagrams to clarify concepts, engage respondents, and stimulate recall in surveys for clients across industries.
UX STRAT USA: Janaki Kumar, "Creating a Culture of Design-Led Innovation"UX STRAT
This document discusses fostering a culture of innovation within organizations. It recommends assessing an organization's innovation readiness, winning executive support using neuroscience concepts like the "IKEA effect," and harnessing diversity to drive innovation. It outlines a three pillar framework for an innovation culture focusing on people, process, and place. Common barriers to innovation are also identified, and strategies are presented for overcoming them to scale design-led innovation throughout an organization.
UX STRAT USA: Jim Kalbach, "Experience Design as the New Strategic Advantage"UX STRAT
This document discusses the importance of focusing on customer experience over technology or profits alone. It argues that businesses should start by understanding customer needs and work backwards to deliver satisfaction. Quotes provide historical and modern perspectives, including that industries are defined by customer needs, not products, and that shared value can be a new competitive advantage. The overall message encourages companies to overcome "strategy myopia" by reimagining markets through an experience lens to create social and human value for all stakeholders.
Top 3 game changers in technology product management 042115Donna Imam
Top 3 trends the most competitive technology product managers are adopting right now!
Description: Product management and product marketing roles in technology companies as we know them today didn't even exist 15-20 years go. These are modern day professions.
Where is product management and product marketing going in the future? What are the product managers at the most innovative and financially successful companies doing that will not only set them apart but will leave their competitors in the dust?
This session will go into 3 short case studies to illustrate these emerging trends. Don't get left behind!
UX STRAT 2013: Jon Innes and Liam Friedland, UX Strategy and Organizational S...UX STRAT
This document discusses strategies for UX professionals to collaborate across organizational boundaries and influence strategic decisions. It emphasizes developing relationships with stakeholders in other departments to break down "tribalism" and promote a learning organization. The document provides examples of tactical collaborations UX professionals can undertake, such as defining product requirements, testing prototypes, and conceptualizing new products/services. The overarching message is that UX strategy requires systems thinking and partnering tactically with others to drive organizational synergy and innovation.
UX STRAT Europe 2015 - UX Strategy: today and tomorrowTim Loo
It's been an exciting time for UX professionals working in the area of experience strategy. Increasing demand for experience design thinking at the top level and overarching vision at organizational level has propelled our emerging discipline into the forefront.
So where has this all gotten us to? How successful have we been in getting our strategies to deliver real change to the plans and cultural behaviours of organisations and better outcomes for their customers. And where do we turn to for the wider skills and inspiration to lead user centered change. What is the future for the UX strategist?
UX STRAT Europe 2017: Barbara Koop: “Metrics for Evaluating the Impact of UX ...UX STRAT
The document discusses using data and analytics to drive business outcomes. It presents the W-model for data-driven learning which involves listening, interpreting, predicting, responding and monitoring data in cycles. It provides examples of different types of qualitative and quantitative data and metrics that can be gathered, such as conversion rates, social media metrics, search engine metrics and customer satisfaction scores. It advocates defining behaviors that drive soft key performance indicators, bundling predictors into impact factors, and using these to track company success over time. An overall "customer happiness impact factor" or CHIF is proposed as a way to measure how choices and projects impact customer satisfaction.
UX STRAT 2013: Andrea Moed, The Empathy Cycle: Customer Insight Gets RhythmUX STRAT
1) The document discusses how user experience (UX) research needs to be iterative to support agile development processes.
2) It provides examples of how a UX researcher can participate in different meetings throughout a company's sprint cycles to continually learn about customers and feed insights back into the product development process.
3) The iterative UX research approach aims to fill gaps in understanding customers, build a shared vision of customers among the team, and allow the company to strategize based on customer empathy.
Imagine we need to promote usability to an organization. Not all organizations have the same level of interest and receptiveness to the concept of usability – to the usability “story”. Some just don’t care.
What should we know about an organization that will help us sell usability more effectively? What sort of questions should we ask about the organization, its people and its culture? What can we learn from organizations where usability has become part of the corporate DNA? What factors can increase our chances of promoting usability successfully to an organization now and in the future?
This presentation will tap into more than 20 years of combined experience in selling usability into different markets and organizations. We will share the successes, pitfalls and failures.
Introduction to Experience Design. "Industry Hero" presentation Miami Ad SchoolLynn Teo
The document discusses key concepts in experience design including audience, touchpoints, and context. It describes experience design as starting with understanding the consumer's journey and identifying brand engagement opportunities. It emphasizes understanding the consumer's needs, wants and emotions. Experience design is defined as being channel-agnostic and aligning with business strategy. The document provides examples of how to research the audience, map out the consumer's journey and touchpoints, and consider contextual factors.
This document discusses the principles of Lean UX. It begins with an introduction to where Lean UX comes from and its relationship to agile development. The core Lean UX process is then described as a cycle of stating desired outcomes, declaring assumptions, hypothesizing tests, designing experiments, making MVPs, getting feedback, and repeating. Key characteristics of Lean UX like small cross-functional teams and a bias towards making things to learn are also outlined. The document then dives deeper into how to approach continuous learning, writing assumptions and hypotheses, enabling making through MVPs, managing outcomes rather than outputs, and creating an organizational structure to support Lean UX.
The document discusses moving from a traditional thinking model to a culture of experimentation. It provides examples of how experimenting and rapidly iterating ideas through customer experiments can lead to better business results like increased active users and lower operational costs compared to traditional waterfall approaches. The document advocates that a culture of experimentation can engage employees more, make customers happier, and yield better business outcomes. It cites Intuit's experience of growing from a handful of experiments in 2008 to over 1300 experiments across various areas of the business by 2012. The document shares three lessons learned: fall in love with the problem not the solution, scrappy does not mean crappy, and the only right answer is to get started.
Embracing User Experience in the Marketing Worldashleysorenson
As web professionals, marketers, or small business owners, we need to have a deeper understanding of our end-users and provide rich and engaging experiences that keep them coming back. This session will touch on what user experience (UX) is, how it’s related to marketing, and how you can use UX to boost brand perception and loyalty.
This document discusses strategies for selling usability and user experience concepts to organizations. It suggests focusing on passion and enthusiasm, choosing compelling projects to showcase UX value, and meeting people with similar interests. Becoming a change agent by facilitating connections between teams can help close gaps between different perspectives. The document also outlines characteristics of organizations that may be more receptive to UX practices due to existing cultural patterns or openness to trends that emphasize customer experience across channels. Consistently improving skills and staying informed of emerging trends can help individuals advance their careers and help organizations deliver better products.
UX STRAT Europe 2017: Willem Boijens: “Creating an adidas Ecosystem Experienc...UX STRAT
UX STRAT Europe 2017 presentation by Willem Boijens, Senior Director Experience Design, adidas: “Creating an adidas Ecosystem Experience Design Strategy”
Design – Your Ultimate Competitive Advantage
Technology has flattened the competitive landscape, lowered the barrier for entry. The cost of starting a business is lower than it ever before. The ability to scale globally can happen faster than ever before. Today, having a great user experience is table stakes. The start of a good experience is a well-designed experience. Zack will teach you how thinking about the design of your product through the lens of your user is your ultimate competitive advantage.
Designing the Future of Bank Experience - A journey through the organisationa...Sketchin
This document discusses designing the future bank experience through organizational impacts. The typical project goal is to redesign the customer experience to be more service-oriented, multi-channel, and human-centered. It is important to redesign internal processes in the same way as the customer experience. Qualitative research helps fill gaps in understanding customer needs and motivations. Bringing together stakeholders from different areas promotes knowledge sharing and building a common vision. Tailoring tools and training to a bank's specific needs helps generate solutions that support business goals. A shared method and clear design principles allow for better, faster decisions and a consistent customer experience evolution.
This document discusses user experience (UX) strategy. It defines UX as how a human feels when using a digital product to accomplish a goal. UX strategy focuses on the big picture of interconnecting all products within a brand's ecosystem to provide a unified experience. The document outlines that UX strategy is needed to validate assumptions about a solution's value proposition with customers before development. It presents the four tenets of UX strategy as cost leadership, differentiation, UX differentiation, and business strategy that requires research, analysis, testing, and iteration.
Next Generation Retail | ThoughtWorks Executive LunchThoughtworks
For retailers, the true test of endurance is just now beginning. Traditional strategies for building loyalty and driving sales are becoming obsolete. Time is of the essence. In a race to get customers' attention, retailers need to deliver new ideas to customers within weeks, not years.
In this presentation Robin Copland from ThoughtWorks Americas discusses the imperative for organisational change, Next Generation Retail Architecture and techniques for driving innovation faster. The shares insights from working with global retailers including Gap Inc. and Natural Markets Food Group who have been changing the game in retail.
Planning is for planners, we are media agency! (Ksenija Latković Kozarac, OMD)Sempl 21
This document discusses the need for media agencies to shift from a focus on media performance and reach to driving demand and business results. It notes that consumer behavior has changed, with more engagement opportunities but people also get bored more easily. The implications are that simply having media presence is not enough and the new key performance indicators should be about driving demand. It advocates taking a broader perspective beyond just media metrics to also consider business performance, brand performance, and price performance. The right approach involves asking the right questions of clients, developing insights about challenges, inspiring desire through ideas, and effective media execution.
The document provides an overview of the user experience industry and services. It discusses why user experience is important, what constitutes user experience, and user centered design. It then summarizes the global and Indian user experience design industry and major companies. Finally, it outlines typical user experience services and deliverables across the product development lifecycle and common terminology used for different offerings.
How to Build Better Products by Focusing on the WhyOptimizely
Building the right products for the right customers is much harder than it has to be. Traditional product development processes help build an initial product and constant testing and learning can provide the data to make better decisions—but how do you know if you’re trying to solve the right problem? Come learn why spending more time defining and prioritizing the problem your product is solving leads to better products.
UX STRAT USA, David Wertheimer, "A Customer Experience Framework for Product ...UX STRAT
The document outlines establishing a customer experience framework for product teams. It discusses creating a customer experience team that is integrated with product teams from ideation through execution. The customer experience team provides research, data analysis, design solutions and tests outcomes to optimize the user experience. Partnering closely with product teams from the beginning allows the customer experience team to help craft strong hypotheses and ensure solutions are designed for optimal user outcomes. Defining responsibilities, benchmarks for success, and sharing successes are keys to a successful customer experience team.
This document discusses the changing landscape of consumer analytics in the 21st century. It notes that consumers now expect personalized, convenient experiences from companies and have higher standards of business practices and social responsibility. Effective analytics requires understanding what consumers truly want through factors like transactions, personalization, culture, and immediacy. The best companies will differentiate themselves by putting consumer value first and using ambitious analytics solutions to continuously improve the consumer experience.
UX, Marketing & Brand: Designing customer experiences where digital marketing...Lynn Teo
This is the era of great customer experiences. All around us we see thriving examples of businesses that have disrupted their legacy predecessors by observant and intuitive innovators. The marketing and product development functions have long resided in separate parts of an organization. What is often missing in this bifurcated setup is a holistic approach to engaging and satisfying the consumer on their terms most, if not all of the time. For too long, digital marketing has been thought of in terms of “push” and “pull” tactics without sufficient consideration of the connectivity and continuity between the efforts.
For example, “push” brand messaging is thought of as reach and segmentation. But what about “push” marketing strategies that are more relevant and far reaching, such as social media integrations that are “baked” into the product from the outset? Think about Groupon and the rewards you earn from friend purchases as an example.
On the “pull” side of things, it is easy to forget about the product itself as a “pull” marketing vehicle. Digital storefronts (ecommerce sites, mobile commerce) and social platforms are hidden marketing workhorses when overlain with the personalization capabilities afforded by data. Carefully designed user experiences that are built on a deep understanding of user needs and pain points, easy-to-use ecommerce sites and mobile apps that convert with every “Add To Cart” tap or click accelerated by contextual information, content narratives on Facebook that entice and engage – these are all product experiences waiting to exert their natural pull on the customer.
The goal is to create compelling interactions at every point in the customer’s journey in a deliberate and customer-focused way. Organizations must be ready to embrace new team structures, create a culture of systems-thinking, and most importantly, challenge the status quo in order to stay relevant in today’s fast-moving customer-led world.
This is the second of three presentations delivered at an innovation workshop for the Greater Tygerberg Partnership, a non-profit organisation facilitating socio-economic growth in the northern region of Cape Town, in July 2016. This particular deck looked at four innovation theories and methodologies. Like many of my presentations it requires a talking head in front to fully explain. Hopefully, when viewed with the accompanying deck on innovation tools and processes, a viewer will be ale to discern the main themes and points of the workshop. (The third deck in the workshop was just an introduction to the workshop).
This document provides an overview of planning for public relations work. It discusses the importance of planning in PR and how planning helps provide strategic justification for campaigns and ideas that are grounded in consumer insights. Effective planning requires researching the client's business, industry, consumers and competitors to develop insights. These insights then shape the strategy and ensure the work will be effective in achieving business and communications objectives. The document also differentiates between objectives, strategies and tactics in PR planning.
UX STRAT Europe 2017: Barbara Koop: “Metrics for Evaluating the Impact of UX ...UX STRAT
The document discusses using data and analytics to drive business outcomes. It presents the W-model for data-driven learning which involves listening, interpreting, predicting, responding and monitoring data in cycles. It provides examples of different types of qualitative and quantitative data and metrics that can be gathered, such as conversion rates, social media metrics, search engine metrics and customer satisfaction scores. It advocates defining behaviors that drive soft key performance indicators, bundling predictors into impact factors, and using these to track company success over time. An overall "customer happiness impact factor" or CHIF is proposed as a way to measure how choices and projects impact customer satisfaction.
UX STRAT 2013: Andrea Moed, The Empathy Cycle: Customer Insight Gets RhythmUX STRAT
1) The document discusses how user experience (UX) research needs to be iterative to support agile development processes.
2) It provides examples of how a UX researcher can participate in different meetings throughout a company's sprint cycles to continually learn about customers and feed insights back into the product development process.
3) The iterative UX research approach aims to fill gaps in understanding customers, build a shared vision of customers among the team, and allow the company to strategize based on customer empathy.
Imagine we need to promote usability to an organization. Not all organizations have the same level of interest and receptiveness to the concept of usability – to the usability “story”. Some just don’t care.
What should we know about an organization that will help us sell usability more effectively? What sort of questions should we ask about the organization, its people and its culture? What can we learn from organizations where usability has become part of the corporate DNA? What factors can increase our chances of promoting usability successfully to an organization now and in the future?
This presentation will tap into more than 20 years of combined experience in selling usability into different markets and organizations. We will share the successes, pitfalls and failures.
Introduction to Experience Design. "Industry Hero" presentation Miami Ad SchoolLynn Teo
The document discusses key concepts in experience design including audience, touchpoints, and context. It describes experience design as starting with understanding the consumer's journey and identifying brand engagement opportunities. It emphasizes understanding the consumer's needs, wants and emotions. Experience design is defined as being channel-agnostic and aligning with business strategy. The document provides examples of how to research the audience, map out the consumer's journey and touchpoints, and consider contextual factors.
This document discusses the principles of Lean UX. It begins with an introduction to where Lean UX comes from and its relationship to agile development. The core Lean UX process is then described as a cycle of stating desired outcomes, declaring assumptions, hypothesizing tests, designing experiments, making MVPs, getting feedback, and repeating. Key characteristics of Lean UX like small cross-functional teams and a bias towards making things to learn are also outlined. The document then dives deeper into how to approach continuous learning, writing assumptions and hypotheses, enabling making through MVPs, managing outcomes rather than outputs, and creating an organizational structure to support Lean UX.
The document discusses moving from a traditional thinking model to a culture of experimentation. It provides examples of how experimenting and rapidly iterating ideas through customer experiments can lead to better business results like increased active users and lower operational costs compared to traditional waterfall approaches. The document advocates that a culture of experimentation can engage employees more, make customers happier, and yield better business outcomes. It cites Intuit's experience of growing from a handful of experiments in 2008 to over 1300 experiments across various areas of the business by 2012. The document shares three lessons learned: fall in love with the problem not the solution, scrappy does not mean crappy, and the only right answer is to get started.
Embracing User Experience in the Marketing Worldashleysorenson
As web professionals, marketers, or small business owners, we need to have a deeper understanding of our end-users and provide rich and engaging experiences that keep them coming back. This session will touch on what user experience (UX) is, how it’s related to marketing, and how you can use UX to boost brand perception and loyalty.
This document discusses strategies for selling usability and user experience concepts to organizations. It suggests focusing on passion and enthusiasm, choosing compelling projects to showcase UX value, and meeting people with similar interests. Becoming a change agent by facilitating connections between teams can help close gaps between different perspectives. The document also outlines characteristics of organizations that may be more receptive to UX practices due to existing cultural patterns or openness to trends that emphasize customer experience across channels. Consistently improving skills and staying informed of emerging trends can help individuals advance their careers and help organizations deliver better products.
UX STRAT Europe 2017: Willem Boijens: “Creating an adidas Ecosystem Experienc...UX STRAT
UX STRAT Europe 2017 presentation by Willem Boijens, Senior Director Experience Design, adidas: “Creating an adidas Ecosystem Experience Design Strategy”
Design – Your Ultimate Competitive Advantage
Technology has flattened the competitive landscape, lowered the barrier for entry. The cost of starting a business is lower than it ever before. The ability to scale globally can happen faster than ever before. Today, having a great user experience is table stakes. The start of a good experience is a well-designed experience. Zack will teach you how thinking about the design of your product through the lens of your user is your ultimate competitive advantage.
Designing the Future of Bank Experience - A journey through the organisationa...Sketchin
This document discusses designing the future bank experience through organizational impacts. The typical project goal is to redesign the customer experience to be more service-oriented, multi-channel, and human-centered. It is important to redesign internal processes in the same way as the customer experience. Qualitative research helps fill gaps in understanding customer needs and motivations. Bringing together stakeholders from different areas promotes knowledge sharing and building a common vision. Tailoring tools and training to a bank's specific needs helps generate solutions that support business goals. A shared method and clear design principles allow for better, faster decisions and a consistent customer experience evolution.
This document discusses user experience (UX) strategy. It defines UX as how a human feels when using a digital product to accomplish a goal. UX strategy focuses on the big picture of interconnecting all products within a brand's ecosystem to provide a unified experience. The document outlines that UX strategy is needed to validate assumptions about a solution's value proposition with customers before development. It presents the four tenets of UX strategy as cost leadership, differentiation, UX differentiation, and business strategy that requires research, analysis, testing, and iteration.
Next Generation Retail | ThoughtWorks Executive LunchThoughtworks
For retailers, the true test of endurance is just now beginning. Traditional strategies for building loyalty and driving sales are becoming obsolete. Time is of the essence. In a race to get customers' attention, retailers need to deliver new ideas to customers within weeks, not years.
In this presentation Robin Copland from ThoughtWorks Americas discusses the imperative for organisational change, Next Generation Retail Architecture and techniques for driving innovation faster. The shares insights from working with global retailers including Gap Inc. and Natural Markets Food Group who have been changing the game in retail.
Planning is for planners, we are media agency! (Ksenija Latković Kozarac, OMD)Sempl 21
This document discusses the need for media agencies to shift from a focus on media performance and reach to driving demand and business results. It notes that consumer behavior has changed, with more engagement opportunities but people also get bored more easily. The implications are that simply having media presence is not enough and the new key performance indicators should be about driving demand. It advocates taking a broader perspective beyond just media metrics to also consider business performance, brand performance, and price performance. The right approach involves asking the right questions of clients, developing insights about challenges, inspiring desire through ideas, and effective media execution.
The document provides an overview of the user experience industry and services. It discusses why user experience is important, what constitutes user experience, and user centered design. It then summarizes the global and Indian user experience design industry and major companies. Finally, it outlines typical user experience services and deliverables across the product development lifecycle and common terminology used for different offerings.
How to Build Better Products by Focusing on the WhyOptimizely
Building the right products for the right customers is much harder than it has to be. Traditional product development processes help build an initial product and constant testing and learning can provide the data to make better decisions—but how do you know if you’re trying to solve the right problem? Come learn why spending more time defining and prioritizing the problem your product is solving leads to better products.
UX STRAT USA, David Wertheimer, "A Customer Experience Framework for Product ...UX STRAT
The document outlines establishing a customer experience framework for product teams. It discusses creating a customer experience team that is integrated with product teams from ideation through execution. The customer experience team provides research, data analysis, design solutions and tests outcomes to optimize the user experience. Partnering closely with product teams from the beginning allows the customer experience team to help craft strong hypotheses and ensure solutions are designed for optimal user outcomes. Defining responsibilities, benchmarks for success, and sharing successes are keys to a successful customer experience team.
This document discusses the changing landscape of consumer analytics in the 21st century. It notes that consumers now expect personalized, convenient experiences from companies and have higher standards of business practices and social responsibility. Effective analytics requires understanding what consumers truly want through factors like transactions, personalization, culture, and immediacy. The best companies will differentiate themselves by putting consumer value first and using ambitious analytics solutions to continuously improve the consumer experience.
UX, Marketing & Brand: Designing customer experiences where digital marketing...Lynn Teo
This is the era of great customer experiences. All around us we see thriving examples of businesses that have disrupted their legacy predecessors by observant and intuitive innovators. The marketing and product development functions have long resided in separate parts of an organization. What is often missing in this bifurcated setup is a holistic approach to engaging and satisfying the consumer on their terms most, if not all of the time. For too long, digital marketing has been thought of in terms of “push” and “pull” tactics without sufficient consideration of the connectivity and continuity between the efforts.
For example, “push” brand messaging is thought of as reach and segmentation. But what about “push” marketing strategies that are more relevant and far reaching, such as social media integrations that are “baked” into the product from the outset? Think about Groupon and the rewards you earn from friend purchases as an example.
On the “pull” side of things, it is easy to forget about the product itself as a “pull” marketing vehicle. Digital storefronts (ecommerce sites, mobile commerce) and social platforms are hidden marketing workhorses when overlain with the personalization capabilities afforded by data. Carefully designed user experiences that are built on a deep understanding of user needs and pain points, easy-to-use ecommerce sites and mobile apps that convert with every “Add To Cart” tap or click accelerated by contextual information, content narratives on Facebook that entice and engage – these are all product experiences waiting to exert their natural pull on the customer.
The goal is to create compelling interactions at every point in the customer’s journey in a deliberate and customer-focused way. Organizations must be ready to embrace new team structures, create a culture of systems-thinking, and most importantly, challenge the status quo in order to stay relevant in today’s fast-moving customer-led world.
This is the second of three presentations delivered at an innovation workshop for the Greater Tygerberg Partnership, a non-profit organisation facilitating socio-economic growth in the northern region of Cape Town, in July 2016. This particular deck looked at four innovation theories and methodologies. Like many of my presentations it requires a talking head in front to fully explain. Hopefully, when viewed with the accompanying deck on innovation tools and processes, a viewer will be ale to discern the main themes and points of the workshop. (The third deck in the workshop was just an introduction to the workshop).
This document provides an overview of planning for public relations work. It discusses the importance of planning in PR and how planning helps provide strategic justification for campaigns and ideas that are grounded in consumer insights. Effective planning requires researching the client's business, industry, consumers and competitors to develop insights. These insights then shape the strategy and ensure the work will be effective in achieving business and communications objectives. The document also differentiates between objectives, strategies and tactics in PR planning.
How to Innovate...Strategically: What Innovation Approach Should You Use When?Kevin C. Cummins
There are four common approaches to innovation that companies utilize: Lean Startup, Design-Driven, Open Innovation and Crowdsourced Idea Management. In the "How to Innovate...Strategically" presentation, we examine how and when to use each of these methods, and which companies excel at each. We uncover the limitations and the challenges when implementing each method, and the top supporting tools for each approach. View Batterii's "How to Innovate...Strategically" presentation to learn more.
Jim Conroy, Vice President EMEA, SopheonKGS Global
Grow & Prosper: Are Your Innovation Practices Inhibiting Success?
Innovation and new product development are cornerstones for growth in cosmetics and personal care, and yet remain a key difficulty to most companies. Ironically, success is commonly undermined by the internal practices and processes in place. By driving innovation performance, companies can achieve new product success through:
Maintaining “enough” idea as well as “good enough” ideas at the front end for a high-value development funnel
Accelerating time-to-market and meeting targeted product launch goals
Adapting portfolios quickly to respond to changing trends and consumer needs
Improving new product investment decision-making to focus resources on the highest value brand innovations and to contain risk
The changing nature of strategy requires new ways of thinking and doing. Experience strategy is a systemic and an active form of strategy that drives brand coherence and builds brand relevance through constantly seeking new knowledge and new meanings
In an increasingly competitive market, we believe that businesses will no longer be able to rely on external partners alone to drive innovation. By bringing design capabilities in-house, brands will have the ability to respond rapidly to a world changing around them, adapting constantly to remain fresh and bring relevant innovation to market – becoming what we call a ‘Living Business’.
Our ‘Design from Within’ report describes three distinct approaches businesses can take in order to design and innovate internally. Each approach shares common goals - such as creating a culture which inspires creativity, and enabling the business to scale ideas from the drawing board to the marketplace –but the models differ according to the extent of a company’s involvement in them.
This document discusses innovation, idea generation, prototyping, testing, sourcing and manufacturing. It begins by exploring inspiration behind globally adopted products and services. It then covers the innovation process including analyzing trends, testing prototypes, and sourcing and manufacturing options. The document outlines learning from industry professionals about developing products, services and concepts. It also discusses managing quality through total quality management.
Navigating Qualitative Research: New & Different IdeasM/A/R/C Research
The document discusses using multiple qualitative research methodologies together. It provides examples of combining in-store interviews with online bulletin boards to understand a casual dining chain's customer experience. Another example combines post-quantitative online bulletin boards to better understand issues with a new concept. A third combines focus groups, online bulletin boards, and online focus groups to understand shopper behaviors across retail channels. Combining methods provides a more complete picture by understanding issues on different levels and from multiple perspectives.
ICEBERG Innovation - Summary of Slides for the 2014 Small Company - Big Busin...ICEBERG-Innovation
Innovation is good for your bank account, but you have to get certain things right. Our mission is to assist companies and investors to "make innovation easier and more profitable".
These are the (Summary of) Slides for the 2014 Small Company - Big Business Workshop Series. Please note that many slides are not self-explanatory, so if you've missed the workshop and are interested in the content or our assistance or services then please contact us.
Phone in Australia: 1300 037679
www.ICEBERG-Innovation.com
This document provides an overview of the strategic planning process in advertising and marketing. It discusses key aspects of strategy including defining objectives and the desired consumer response, identifying the target audience, and developing messaging and positioning. The document also outlines the typical stages in strategic development from initial research to identifying insights, developing the strategic framework, creating briefs to guide creative work, and evaluating effectiveness. Research is depicted as informing strategic planning at each stage of concept development, testing, and ongoing brand tracking.
Smooth Collaboration With UX Designers by Zalando Sr PMProduct School
Main takeaways:
-Understanding the basic UX design process
-Establishing shared mental models and processes for engagement
-Practical tips for PMs to craft great products collaboratively with UX designers
AYANSINA IYANU DEBORAH_PRD3200 PRODUCT DESIGN SKILLS FOR PRODUCT MANAGERS_MOD...iyanudebbi
The hypothetical pitch deck covered key aspects:
1. **Hypothetical Overview of Product Design Integration:**
- Presented a new marketing strategy incorporating hypothetical product design skills.
- Hypothetically emphasized alignment with disruptive industry leaders for a customer-centric approach.
2. **Hypothetical Enhancement of Product Success through Design Process:**
- Advocated for a hypothetical design process to drive hypothetical continuous product improvement.
- Hypothetically highlighted the iterative nature of design for sustained success.
3. **Hypothetical Application of Design Thinking to Marketing:**
- Convinced the hypothetical team of the importance of applying hypothetical design thinking to marketing.
- Hypothetically stressed the role of empathy and understanding hypothetical customer needs in crafting impactful campaigns.
4. **Hypothetical Best Practices and Examples:**
- Explored hypothetical best practices, illustrating how design thinking has hypothetically powered success in marketing.
- Showcased hypothetical real-world examples of industry disruptors achieving remarkable results through hypothetical customer-centric approaches.
OpsStars NYC Workshop | Operationalizing the Customer ExperienceLeanData
Majda Anwar, Revenue Marketing Coach, Pedowitz Group
Scott Benedetti, Director of Sales Enablement, Pedowitz Group
In this workshop, The Pedowitz Group will facilitate a discussion with audience members around the steps that you can take to operationalize the customer experience. The steps and questions will include: A discussion of how to evolve your sales funnel or waterfall view of the world to one based on a customer journey map; Evolving your marketing communications and content to use the customer journey map as the basis for planning; Changing your funnel reporting metrics and conversions to use the customer journey map; Program and campaign planning that starts with the customer journey, and not the product; and How well does your MarTech stack serve your customer needs along their journey? Better customer experiences will not just happen because the website UI is improved, or web chat is available 24/7. Better customer experience arises from learning where the customer is in their engagement journey and adapting your firm’s behavior to align with their current state. Your customer journey map should be the touchstone for all customer facing organizations to optimize their customer engagement and operationalize the customer experience.
Tools for Venture Creation and Growth by Antonio Fonduca Venture DiplomatAntonio Fonduca
How do you launch and grow a new venture initiative? What are the relevant tools and methodology to be applied? This is your blueprint and roadmap to take your first steps towards success.
Grow & Prosper: Are Your Innovation Practices Inhibiting Success?Sopheon
This document discusses optimizing innovation practices to improve success. It identifies key decisions in the innovation lifecycle like portfolio prioritization and project funding. It also lists common challenges companies face around issues like meeting demand, fueling ideas, and planning for changing environments. The document then describes how one $20B company transformed its front end innovation by applying best practices. These practices enabled cross-functional decision making, increased the value of its innovation portfolio by 75% within 3 years, and reduced time to market. It concludes by noting the key is applying best practices in enterprise innovation performance and cross-functional decision making to define and manage innovation investments in order to increase success rates and value while decreasing time to market.
Explanation of our expert co-creation methodology, Rooftop: a hand-picked group of 8 experts working together with your team for 1 day to solve fundamental strategic challenges.
Smooth Collaboration With UX Designers by Zalando Sr PMProduct School
Main takeaways:
- Understanding the basic UX design process
- Establishing shared mental models and processes for engagement
- Practical tips for PMs to craft great products collaboratively with UX designers
Fast Fish Forum Presentation, 20 July 2016BSGAfrica
The Fast Fish Forum is an opportunity for challengers of convention and drivers of progress to come together for the benefit of South African business and society. The forum consists of purposeful, committed and open-minded people across industries, organisations and roles who collaborate and learn together; creating a critical mass that drives innovative change in our country.
At the second event, held at the BSG offices on 20 July 2016, we discussed two highly topical subjects:
1. The changing role of the business analyst
2. Change management in the context of innovative change - how to start and sustain a Lean / Agile / DevOps movement
To find out more and join the conversation follow us @FastFishForum and http://bit.ly/fastfishforum.
Top-line Thoughts on Creating a Digital Organisation Bolaji Okusaga
This document discusses considerations for transforming a communications business into a digital organization. It covers rethinking the business model, accelerating transformation by looking at trends and disruption, the four pillars of digital transformation being data, insight, ideas, and expression. It also discusses business model canvassing, goals and challenges of the transformation, possible new business lines, organizational structure, and ensuring audience connection during the change process.
How a Segmentation Refresh Ignited Brand Growth.pdfVital Findings
This presentation shares tips for successfully refreshing a segmentation - knowing when it's time to refresh, how to frame your market, how to prove your segments to inspire confidence and how to activate your segmentation to energize stakeholders.
PR Worthy Techniques To Make Research Go FurtherVital Findings
This document discusses three PR-worthy research techniques:
1) Making a difficult choice modeling (DCM) study media-worthy by framing cost-benefit tradeoffs of transportation options in an accessible way.
2) Infiltrating an organization with an interactive website segmentation to engage a broad range of stakeholders in exploring insights.
3) Reducing screen time by delivering research findings through a shareable podcast format.
Storytelling 360: Great Stories Start BEFORE the Research, And Don’t End With...Vital Findings
The most effective insights stories hook your audience long before the research starts, and continue after you deliver your report. Vital Findings’ Storytelling 360 approach creates stories that resonate more deeply and are more impactful by leveraging engagement strategies before, during and after the research. In this case study with diabetes tech company Dexcom from The Market Research Event, we demonstrate how we used the Storytelling 360 approach to make stakeholders an integral part of the insights story, creating major impact on marketing, targeting, and product development.
Quirks: Using A Segmentation to Craft Marketing CampaignsVital Findings
A segmentation is a powerful tool for understanding the consumers in your market but it can be challenging to put into practice. In this case study for a major entertainment company, we demonstrate how to use digital qual and ethnography to bring segments to life, semiotics to create a visual language to guide marketing strategy and packaging/TV/social creative and workshops and playbooks to teach internal teams how to put the findings into practice.
Surviving the Cross-Platform Explosion: Lessons from The Walking DeadVital Findings
The Walking Dead has been a ratings phenomenon, managing to grow it’s TV viewing audience during its first 6 seasons. The show has also been a major hit at a time when Americans’ viewing habits are changing dramatically. AMC Networks partnered with Vital Findings to understand the impact of these alternative platforms on TV viewing, and how shows can adapt to the new environment. Presented at the Media Insights Conference.
With Internet usage shifting from desktop to mobile, Yahoo needed to get ahead of this trend, understand who was driving it, why, how fast it was occurring, and what advice to give digital marketers as a result. To answer these questions, Vital Findings used in-depth interviews, device tracking, and quantitative research in the US, UK, France, and Germany. Presented at THINK LA, INTERACT, the Razorfish Global Tech Summit, and showcased on Yahoo’s online advertiser resource center globally.
Vital Findings conducted this national study to understand current consumer perceptions and misconceptions of autonomous vehicles overall and by each level of autonomy.
This document discusses how research insights are often not used to drive business decisions due to a lack of awareness of the insights function's capabilities. It advocates for the use of visual tools like video storytelling, installations, photography, and infographics to better evangelize insights and inspire action. The document describes how one company, MetLife, partnered with a research firm to better understand customer journeys across products and identify opportunities through techniques like competitive reviews, trend research, personas, and workshops to engage stakeholders and enable business decisions.
The 2013 Market Research Event Promotional InfographicVital Findings
At the 2013 Market Research Event, Vital Findings partnered with The Market Research Event's conference organizers to design a custom infographic for the conference, which was available at the event and mailed to 10,000 leaders in the consumers insights industry.
The document describes several workshop formats for applying user research findings to product development. The workshops include immersion workshops where participants document their experience as customers to identify pain points and successes, prioritization workshops to organize insights by importance, co-creation workshops where customers and internal teams collaborate to create product prototypes, concept development workshops for ideating and prototyping new experience ideas, and persona workshops to personify target customers and develop solutions to their pain points. The workshops aim to make research findings actionable and inspire innovation.
Bringing Research to Life through Collaborative, Engaging and Inspiring Works...Vital Findings
Vital Findings presented at The Market Research Event 2012 along with Logitech, using insights workshops to turn research into action.
Download the whitepaper here: http://vitalfindings.com/images/TMRE_WhitepPaper.pdf
Download DIY Insights Workshop Card here:http://vitalfindings.com/images/DIYWorkshopInsightsCard.pdf
Presented by Jason Kramer, Managing Director of Vital Findings and Katy Mogal, Sr. Manager, Consumer
Insights/Innovation Lead of Logitech
Boost Your Instagram Views Instantly Proven Free Strategies.pptxInstBlast Marketing
Join Performance Car Exclusive to drive the finest supercars, engineered with advanced materials and cutting-edge technology for peak performance.
https://instblast.com/instagram/free-instagram-views
From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptxBoston SEO Services
From Hope to Despair: The Top 10 Reasons Businesses Ditch SEO Tactics
Are you tired of seeing your business's online visibility plummet from hope to despair? When it comes to SEO tactics, many businesses find themselves grappling with challenges that lead them to abandon their strategies altogether. In a digital landscape that's constantly evolving, staying on top of SEO best practices is crucial to maintaining a competitive edge.
In this blog, we delve deep into the top 10 reasons why businesses ditch SEO tactics, uncovering the pain points that may resonate with you:
1. Algorithm Changes: The ever-changing algorithms can leave businesses feeling like they're chasing a moving target. Search engines like Google frequently update their algorithms to improve user experience and provide more relevant search results. However, these updates can significantly impact your website's visibility and ranking if you're not prepared.
2. Lack of Results: Investing time and resources without seeing tangible results can be disheartening. The absence of immediate results often leads businesses to lose faith in their SEO strategies. It's important to remember that SEO is a long-term game that requires patience and consistent effort.
3. Technical Challenges: From site speed issues to complex metadata implementation, technical hurdles can be daunting. Overcoming these challenges is crucial for SEO success, as technical issues can hinder your website's performance and user experience.
4. Keyword Competition: Fierce competition for top keywords can make it hard to rank effectively. Businesses often struggle to find the right balance between targeting high-traffic keywords and finding less competitive, niche keywords that can still drive significant traffic.
5. Lack of Understanding of SEO Basics: Many businesses dive into the complex world of SEO without fully grasping the fundamental principles. This lack of understanding can lead to several issues:
Keyword Awareness: Failing to recognize the importance of keyword research and targeting the right keywords in content.
On-Page Optimization: Ignorance regarding crucial on-page elements such as meta tags, headers, and content structure.
Technical SEO Best Practices: Overlooking essential aspects like site speed, mobile responsiveness, and crawlability.
Backlinks: Not understanding the value of high-quality backlinks from reputable sources.
Analytics: Failing to track and analyze data prevents businesses from optimizing their SEO efforts effectively.
6. Unrealistic Expectations and Timeframe: Entrepreneurs often fall prey to the allure of quick fixes and overnight success. Unrealistic expectations can overshadow the reality of the time and effort needed to see tangible results in the highly competitive digital landscape. SEO is a long-term strategy, and setting realistic goals is crucial for success.
#SEO #DigitalMarketing #BusinessGrowth #OnlineVisibility #SEOChallenges #BostonSEO
AI Best Practices for Marketing HUG June 2024Amanda Farrell
During this presentation, the Nextiny marketing team reviews best practices when adopting generative AI into content creation. Join our HUG community to register for more events https://events.hubspot.com/sarasota/
Basic Management Concepts., “Management is the art of getting things done thr...DilanThennakoon
The managers achieve organizational objectives by getting work from
others and not performing in the tasks themselves.
Management is an art and science of getting work done through people.
It is the process of giving direction and controlling the various activities
of the people to achieve the objectives of an organization Management is a universal process in all organized, social and economic activities. Wherever
there is human activity there is management.
Management is a vital aspect of the economic life of man, which is an organized group activity. A
central directing and controlling agency is indispensable for a business concern. The productive
resources –material, labour, capital etc. are entrusted to the organizing skill, administrative ability
and enterprising initiative of the management. Thus, management provides leadership to a
business enterprise. Without able managers and effective managerial leadership the resources of
production remain merely resources and never become production. Management occupies such an
important place in the modern world that the welfare of the people and the destiny of the country
are very much influenced by it.
1.2 MEANING OF MANAGEMENT
Management is a technique of extracting work from others in an integrated and co-ordinated
manner for realizing the specific objectives through productive use of material resources.
Mobilising the physical, human and financial resources and planning their utilization for business
operations in such a manner as to reach the defined goals can be benefited to as management.
1.3 DEFINITION OF MANAGEMENT
Management may be defined in many different ways. Many eminent authors on the subject have
defined the term "management". Some of these definitions are reproduced below:
In the words of George R Terry - "Management is a distinct process consisting of planning,
organising, actuating and controlling performed to determine and accomplish the objectives by the
use of people and resources".
According to James L Lundy - "Management is principally the task of planning, co¬ordinating,
motivating and controlling the efforts of others towards a specific objective",
In the words of Henry Fayol - "To manage is to forecast and to plan, to organise, to command, to
co-ordinate and to control".
According to Peter F Drucker - "Management is a multipurpose organ that manages a business and
manages managers and manages worker and work".
In the words of J.N. Schulze - "Management is the force which leads, guides and directs an
organisation in the accomplishment of a pre-determined object".
In the words of Koontz and O'Donnel - "Management is defined as the creation and maintenance
of an internal environment in an enterprise where individuals working together in groups can
perform efficiently and effectively towards the attainment of group goals".
According to Ordway Tead - "Management is the process and agency which directs and guides the
operations of an organisation in realising of established aim
Advanced Storytelling Concepts for MarketersEd Shimp
Every marketer knows you’re supposed to tell a story, but do you know how to tell a story? Do you know why you’re supposed to tell a story? Do you even truly know what a story is? While many marketing presentations emphasize the value of mythic storytelling, the nuts and bolts of actually constructing a story are never explored.
The goal of marketing may be to achieve specific KPIs that drive sales, which is very objective, but the top of the marketing funnel requires a softer approach. In our data-driven results-oriented fast-paced world, marketers must quantify results, but those results will never be achieved unless prospects are first approached with humanity.
There is a common misunderstanding that the so-called “soft skills” of marketing such as language and art are unmeasurable and subjective, but while the objective measures of market research are merely 100 years old, the rules of aesthetics have been perfected over the last 2,500 years.
Great story construction is a skill that requires significant knowledge and practice. This presentation will be a review of the ancient art of story construction.
We will discuss:
• Rhetoric – The art of effective communication
• The Socratic Method – You cannot teach, but you can persuade people to learn
• Plato’s Cave – You sell products, but you market ideas
• Aristotle’s Six Dramatic Elements – The secret recipe for marketing stories
This is for senior marketers who are tasked with creating effective narratives or guiding others in the process. By the end of the session, attendees will have gained the knowledge needed to work storytelling into all phases of the buyer’s journey.
In the face of the news of Google beginning to remove cookies from Chrome (30m users at the time of writing), there’s no longer time for marketers to throw their hands up and say “I didn’t know” or “They won’t go through with it”. Reality check - it has already begun - the time to take action is now. The good news is that there are solutions available and ready for adoption… but for many the race to catch up to the modern internet risks being a messy, confusing scramble to get back to "normal"
In this humorous and data-heavy Master Class, join us in a joyous celebration of life honoring the long list of SEO tactics and concepts we lost this year. Remember fondly the beautiful time you shared with defunct ideas like link building, keyword cannibalization, search volume as a value indicator, and even our most cherished of friends: the funnel. Make peace with their loss as you embrace a new paradigm for organic content: Pillar-Based Marketing. Along the way, discover that the results that old SEO and all its trappings brought you weren’t really very good at all, actually.
In this respectful and life-affirming service—erm, session—join Ryan Brock (Chief Solution Officer at DemandJump and author of Pillar-Based Marketing: A Data-Driven Methodology for SEO and Content that Actually Works) and leave with:
• Clear and compelling evidence that most legacy SEO metrics and tactics have slim to no impact on SEO outcomes
• A major mindset shift that eliminates most of the metrics and tactics associated with SEO in favor of a single metric that defines and drives organic ranking success
• Practical, step-by-step methodology for choosing SEO pillar topics and publishing content quickly that ranks fast
What Software is Used in Marketing in 2024.Ishaaq6
This paper explores the diverse landscape of marketing software, examining its pivotal role in modern marketing strategies. It provides a comprehensive overview of various types of marketing software tools and platforms essential for enhancing efficiency, optimizing campaigns, and achieving business objectives. Key categories discussed include email marketing software, social media management tools, content management systems (CMS), customer relationship management (CRM) software, search engine optimization (SEO) tools, and marketing automation platforms.
The paper delves into the functionalities, benefits, and examples of each type of software, highlighting their unique contributions to effective marketing practices. It explores the importance of integration and automation in maximizing the impact of these tools, addressing challenges and strategies for seamless implementation across different marketing channels.
Furthermore, the paper examines emerging trends in marketing software, such as AI and machine learning applications, personalization strategies, predictive analytics, and the ethical considerations surrounding data privacy and consumer rights. Case studies illustrate real-world applications and success stories of businesses leveraging marketing software to achieve significant outcomes in their marketing campaigns.
In conclusion, this paper provides valuable insights into the evolving landscape of marketing technology, emphasizing the transformative potential of software solutions in driving innovation, efficiency, and competitive advantage in today's dynamic marketplace.
This description outlines the scope, structure, and focus of the paper, giving readers a clear understanding of what to expect and why the topic of marketing software is important and relevant in contemporary marketing practices.
The Strategic Impact of Storytelling in the Age of AI
In the grand tapestry of marketing, where algorithms analyze data and artificial intelligence predicts trends, one essential thread remains constant — the timeless art of storytelling. As we stand on the precipice of a new era driven by AI, join me in unraveling the narrative alchemy that transforms brands from mere entities into captivating tales that resonate across the digital landscape. In this exploration, we will discover how, in the face of advancing technology, the human touch of a well-crafted story becomes not just a marketing tool but the very essence that breathes life into brands and forges lasting connections with our audience.
Unlock the secrets to enhancing your digital presence with our masterclass on mastering online visibility. Learn actionable strategies to boost your brand, optimize your social media, and leverage SEO. Transform your online footprint into a powerful tool for growth and engagement.
Key Takeaways:
1. Effective techniques to increase your brand's visibility across various online platforms.
2. Strategies for optimizing social media profiles and content to maximize reach and engagement.
3. Insights into leveraging SEO best practices to improve search engine rankings and drive organic traffic.
The Future of ''Digital marketing'' .pptxbhavanasizcom
Digital marketing leverages digital channels such as SEO, content marketing, social media, PPC, and email to promote products or services. It includes affiliate and influencer marketing, mobile strategies, and online PR. Marketing automation helps streamline efforts, while analytics guide data-driven decisions. The objective is to engage target audiences, drive conversions, and build brand loyalty by reaching customers in the digital spaces they frequent.The future of digital marketing will be driven by advancements in artificial intelligence (AI) for personalized content and customer service, and the rise of voice search optimization due to smart speakers. Video content, especially short-form videos, will continue to dominate, while augmented reality (AR) and virtual reality (VR) will enhance customer experiences. Emphasis on data privacy and compliance will grow, alongside the need for seamless omnichannel marketing. Blockchain technology will offer secure digital advertising, and sustainability will become a key focus. With the advent of 5G technology, faster mobile internet will enable new innovations, and advanced personalization will deliver highly relevant content to users.
We’ve entered a new era in digital. Search and AI are colliding, in more ways than one. And they all have major implications for marketers.
• SEOs now use AI to optimize content.
• Google now uses AI to generate answers.
• Users are skipping search completely. They can now use AI to get answers. So AI has changed everything …or maybe not. Our audience hasn’t changed. Their information needs haven’t changed. Their perception of quality hasn’t changed. In reality, the most important things haven’t changed at all. In this session, you’ll learn the impact of AI. And you’ll learn ways that AI can make us better at the classic challenges: getting discovered, connecting through content and staying top of mind with the people who matter most. We’ll use timely tools to rebuild timeless foundations. We’ll do better basics, but with the most advanced techniques. Andy will share a set of frameworks, prompts and techniques for better digital basics, using the latest tools of today. And in the end, Andy will consider - in a brief glimpse - what might be the biggest change of all, and how to expand your footprint in the new digital landscape.
Key Takeaways:
How to use AI to optimize your content
How to find topics that algorithms love
How to get AI to mention your content and your brand
Build marketing products across the customer journey to grow your business and build a relationship with your customer. For example you can build graders, calculators, quizzes, recommendations, chatbots or AR apps. Things like Hubspot's free marketing grader, Moz's site analyzer, VenturePact's mobile app cost calculator, new york times's dialect quiz, Ikea's AR app, L'Oreal's AR app and Nike's fitness apps. All of these examples are free tools that help drive engagement with your brand, build an audience and generate leads for your core business by adding value to a customer during a micro-moment.
Key Takeaways:
Learn how to use specific GPTs to help you Learn how to build your own marketing tools
Generate marketing ideas for your business How to think through and use AI in marketing
How AI changes the marketing game
1. How UGG harnessed this new
technique for developing and
visualizing segmentations to inspire
designers and marketers
Aspirational
SEGMENTATION
THE MARKET RESEARCH EVENT OCT 2014
8. Binary statements force differentiation and prime for global application
Describes Me
Much Better
Describes Me
Somewhat
Better
Describes Me
Somewhat
Better
Describes
Me Much
Better
WARDROBE CONSISTENCY
My wardrobe
changes frequently
with clothing trends
O O O O
My wardrobe is
very consistent
over time
FASHION LEADERSHIP
I am more fashionable
than most of my
friends
O O O O
My friends follow
fashion trends
more closely than I
do
Attitudinal
MEASUREMENT
19. Aspirational
PERSONAS
Build an aspirational persona,
don’t use one respondent to
represent the segment
• Represent personas as they want the
world to see them
• Displayed items they want to own, not
what they currently own
• Probed on ideal décor, not actual decor