Artistry
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This document summarizes the key aspects of achieving artistry and excellence at a physical therapy company. It discusses delivering an outstanding "wow experience" for members by ensuring uncompromising quality. It outlines the path from the current state to achieving artistry, including focusing on metrics like member and employee satisfaction, sales growth, and budget goals. The summary recognizes two leaders who mentored the team in achieving 29 months of success as an award-winning personal training department. It declares the upcoming year to be about ninja cats and emphasizes that proper leadership from the front allows no followers to be left behind.
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This document appears to be a presentation given by Sal Ferro, the President and CEO of a remodeling company, about creating customer loyalty and "Raving Fans." The presentation covers establishing a vision for customer service excellence, understanding customer expectations, developing systems and processes to consistently deliver superior experiences, and empowering employees to manage customer interactions. The overarching goal is to recruit, hire, and retain top employees while leveraging existing customers to obtain new business through word-of-mouth referrals.
Our management-methodology
This document summarizes the management methodology of a company focused on empowering employees and customers. The methodology emphasizes: 1) Being people-centric by focusing on customers, employees, and community well-being; 2) Servant leadership where managers empower employees; 3) Hiring employees who are a cultural fit and will elevate others; 4) Building relationships based on trust; 5) Sharing knowledge openly; 6) Ensuring employees work happily through flexibility and benefits; 7) Encouraging an entrepreneurial mindset in managers; and 8) Driving continuous improvement. The core philosophies of focusing on people and continuous change have remained consistent since the company's founding.
Get 5-Star Reviews Every Time
Your patient's experience is vital for the success of your practice. Learn the steps on how to achieve 5-Star Patient Satisfaction.
Vulcan's company values
This document outlines an organization's process for defining and establishing its core values. It describes soliciting employee feedback, holding management sessions to identify values, workshops to define supporting behaviors, and finalizing the values with marketing. The organization's resulting core values center around delivering amazing experiences, enjoying work, winning as a team through coaching and communication, being obsessed with one's craft, working with speed and perfection, taking ownership, and having impact. The next steps outlined are to start living these values in meetings, projects, policies, conversations, and more by infusing the principles deeper into the organization.
Authentic Leadership: The Key to Successful Planned Giving Programs
Presented by Leah Eustace, ACFRE, at the CAGP National Conference in Banff, Alberta on April 6, 2016.
Leading with the Heart
This document discusses strategies for motivating and retaining employees through encouragement. It emphasizes the importance of clear standards, high expectations, recognition, and celebrating accomplishments. Employees want appreciation for their work and involvement from their leaders. Leaders who develop relationships, express warmth, communicate values, and listen to employees help create satisfied teams. Regular encouragement involves setting goals, providing feedback, recognizing contributions, sharing success stories, and leading by example through one's own encouragement of others.
Denis Kaminskiy, CEO Arcus Global, From Start up to Scale up
The importance of the right culture in the moving from Start up to Scale up by Cambridge (UK) based Arcus Global.
The Wisdom of Ongoing Training
Are you frustrated with the implementation of your employee training? Do you feel like your employee training lacks significance and relevance?
Clay Staires provides the Four Common Blind Spots of Training as well as the Four Power Moves For Great Training. He finishes with some Ancient Wisdom of Ongoing Training
How to recruit amazing charity employees
Presentation by Rob Hayter, TPP Not for Profit Director, on the best ways to recruit not for profit staff.
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Find Hire Retain Rock-star Employees in ANY Job Market
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My Big Plan: Creating a Life Plan You Can Stick To
My Big Plan: Creating a Life Plan You Can Stick To
Team Real World - Helping HR Teams Develop Better Leadership and Management S...
Team Real World - Helping HR Teams Develop Better Leadership and Management S...
Authentic Leadership: The Key to Successful Planned Giving Programs
Authentic Leadership: The Key to Successful Planned Giving Programs
Denis Kaminskiy, CEO Arcus Global, From Start up to Scale up
Denis Kaminskiy, CEO Arcus Global, From Start up to Scale up
Artistry
- 1. Artistry “The Standard of Excellence” By Corey L. Story PT Manager North Dallas
- 2. “Uncompromising Quality” • “You are going to need a magnifying glass to find something wrong! Go ahead and put on the white gloves….”
- 3. Best Places, People, & Programs • Why: We believe in not only keeping our members, we also believe in keeping our members happy by delivering a “Wow Experience!” How
- 4. The Road to Artistry • From Here • To Here
- 5. Growth “How we do anything is How we do everything” • Team Member/Member NPS • Fitness Floor – Dining Quality • Same Store Sales Growth – 20% • Contribution Margin • Results Based Culture Mix & % • Penetration Percentage • Budget projection and Completion How To Get Things Done!
- 6. Natasha Swan Jason Gann 1st view of an Artistry Winning Team was provided with these two Well Known Company Leaders. Under Their Leadership we ran 29 months strong as an Artistry winning Personal Training Department. Thanks for being great role models, mentors, friends, team members and for all you do within the walls of Life Time the Healthy Way of Life Destination.
- 7. 2016 is The Year of the Ninja Cat
- 8. It Starts With Leadership and Finishing with Leaders! “Lead properly from the front and no follower will be left behind” Special Thanks To Uncle G!!!