Service Excellence PowerPoint Presentation Slides SlideTeam
Keep your audience glued to their seats with this professionally designed service excellence PPT slides. You can represent your customer service programs by including our service excellence PPT visuals in your business presentations. You can save your valuable time, money by representing your important business aspects with our service excellence Presentation slideshow. Our service excellence PowerPoint template explains the significance of customer service programs which are important in every business industry. Being more customer-focused and providing service excellence is becoming a significant advantage and performance differentiator for both, private and public organizations. It helps businesses to win clients in an extremely competitive environment nowadays and it facilitates cost saving. Loyal customers provide positive endorsements and online reviews that can help businesses strengthen their brand. A loyal customer on average is 10 times more valuable than their first purchase. Common and simply click on this exceptionally designed service excellence presentation deck and impress your team. Drastically change circumstances for the better with our Service Excellence PowerPoint Presentation Slides. Convert angry to happy.
The Best Culture Wins is a case study on how HR and management worked together to build the best culture in a competitive industry. Not only did their culture produce financial results in the top 1% for comparable companies, but they transformed the idea of how leaders define, measure and improve company culture. www.ourthreads.com
Vision Values and Work Culture -Aventus PartnersMP Sriram
An overview of "Vision, Values and Work Culture" presented to a group of young managers .
The session is meant to familiarize the participants with the concepts , understand how it has been crafted and manifested in a few admired organizations, examine the process of articulation of the vision and values and understand some basic principles to facilitate Change while communicating the new vision , values and elements of the desired culture.
This session is a precursor to a working session where the participants work on crafting a draft vision and values statement for their organization.
Service Excellence PowerPoint Presentation Slides SlideTeam
Keep your audience glued to their seats with this professionally designed service excellence PPT slides. You can represent your customer service programs by including our service excellence PPT visuals in your business presentations. You can save your valuable time, money by representing your important business aspects with our service excellence Presentation slideshow. Our service excellence PowerPoint template explains the significance of customer service programs which are important in every business industry. Being more customer-focused and providing service excellence is becoming a significant advantage and performance differentiator for both, private and public organizations. It helps businesses to win clients in an extremely competitive environment nowadays and it facilitates cost saving. Loyal customers provide positive endorsements and online reviews that can help businesses strengthen their brand. A loyal customer on average is 10 times more valuable than their first purchase. Common and simply click on this exceptionally designed service excellence presentation deck and impress your team. Drastically change circumstances for the better with our Service Excellence PowerPoint Presentation Slides. Convert angry to happy.
The Best Culture Wins is a case study on how HR and management worked together to build the best culture in a competitive industry. Not only did their culture produce financial results in the top 1% for comparable companies, but they transformed the idea of how leaders define, measure and improve company culture. www.ourthreads.com
Vision Values and Work Culture -Aventus PartnersMP Sriram
An overview of "Vision, Values and Work Culture" presented to a group of young managers .
The session is meant to familiarize the participants with the concepts , understand how it has been crafted and manifested in a few admired organizations, examine the process of articulation of the vision and values and understand some basic principles to facilitate Change while communicating the new vision , values and elements of the desired culture.
This session is a precursor to a working session where the participants work on crafting a draft vision and values statement for their organization.
Webinar: Time Is Money - How Well Do You Manage It?Ali Zeeshan
To view recording: http://youtu.be/LVbnpSmLfYk or watch the video at end of the slide
For other Informa Webinars: http://www.informa-mea.com/webinars
On this webinar you will gain valuable tools to save you time, and money. You will learn prioritisation techniques, how to identify productivity killers, and how to control your email.
The Candidate Experience - Risks, rewards, opportunities.Howard Weintraub
A high level overview, with speaking notes, about the candidate experience, the risks of a negative experience, the benefits of providing a positive experience, and some information about the Candidate Experience awards (The CandEs)
Slides used for Communication Styles 90-minute conference session presented by Sue Johnston, of It's Understood Communication, at Agile + Beyond 2014, Dearborn, MI, February 22, 2014. For more information, please visit http://itsunderstood.com
World Class Service 2.0: Going Beyond the Basics of Customer ServiceRasmussen College
World class customer service is a critical element of any successful business no matter how small or how large your company is. Competition is fierce and one negative customer experience can affect your bottom line and spread across social media channels—affecting your image and your brand. This showcase will explore how your company can go beyond the basics of customer service to create a consistent and positive customer and employee experience. Our subject matter expert, Patty Sagert, teaches us how to set your business apart from your competitors by creating engaging, unique, and memorable customer experiences.
Watch the presentation: https://www.youtube.com/watch?feature=player_embedded&v=LorRx1ui3PI
Featured Speaker:
Patty Sagert
Campus Director
Blaine Campus
Rasmussen College
A compelling employee value proposition to attract retain and develop skilled...Alexandra Lederer
Presented at The Australian Healthcare Workforce Solutions Forum. Sydney, Australia – 30 July 2013
This case study explores:
- Developing a compelling employee value proposition to attract and retain target profiles
- Sustaining employee engagement thanks to internal processes and personalised care delivery
- Innovative ways to blend Knowledge Management and L&D and embed transfer of critical knowledge
Crafting a Powerful Employee Value PropositionCielo
Creating, refreshing or overhauling your Employee Value Proposition (EVP) is no simple undertaking. It must become a living asset that informs your people agenda, policies and processes. Here is the 10-step framework for planning and implementing your own authentic EVP.
Creating a Culture of Engagement: The ROI of Transparency and CommunicationAnne Stefanyk
In the last few years, “Engagement” has replaced “Wellness” as the catch-all employee retention buzzword. But what is engagement, exactly? It’s more than just building a killer physical workspace that employees want to perform their work in day to day - it’s building a cultural rapport of give and take; one where employees feel they can add to and be an active part of a brand's forward momentum.
Disengaged employees make up a startling 71% of the workforce in the US - those employees leave havoc in their wake, through negativity, decreased output, and absenteeism. Many employers believe that parting ways with difficult employees will improve their workforce, but the unfortunate reality is that the discontent moves with the departing employee, and can tarnish a company’s reputation with potential talent, and within their industry.
So, given the challenges of building and retaining a staff filled with top talent, what is a company to do? It’s crucial to create a culture of communication and accountability from the top-down. To champion and foster a value-based business, empowering senior leadership to set strategic and cultural goals, and encourage employees to communicate and take action to help meet those goals openly.
Join us to learn top-down strategies for fostering a killer company culture, no matter the company model.
In this session you will learn:
- What employee engagement looks like
- How to hold employees accountable for goals and their outcomes
- The importance of transparency
- Ways to create business value through culture
- How to harness the talents of all personality types
- Tactics to put ideas into action
*Gallup Management Journal's semi-annual Employment Engagement Index
Webinar: Time Is Money - How Well Do You Manage It?Ali Zeeshan
To view recording: http://youtu.be/LVbnpSmLfYk or watch the video at end of the slide
For other Informa Webinars: http://www.informa-mea.com/webinars
On this webinar you will gain valuable tools to save you time, and money. You will learn prioritisation techniques, how to identify productivity killers, and how to control your email.
The Candidate Experience - Risks, rewards, opportunities.Howard Weintraub
A high level overview, with speaking notes, about the candidate experience, the risks of a negative experience, the benefits of providing a positive experience, and some information about the Candidate Experience awards (The CandEs)
Slides used for Communication Styles 90-minute conference session presented by Sue Johnston, of It's Understood Communication, at Agile + Beyond 2014, Dearborn, MI, February 22, 2014. For more information, please visit http://itsunderstood.com
World Class Service 2.0: Going Beyond the Basics of Customer ServiceRasmussen College
World class customer service is a critical element of any successful business no matter how small or how large your company is. Competition is fierce and one negative customer experience can affect your bottom line and spread across social media channels—affecting your image and your brand. This showcase will explore how your company can go beyond the basics of customer service to create a consistent and positive customer and employee experience. Our subject matter expert, Patty Sagert, teaches us how to set your business apart from your competitors by creating engaging, unique, and memorable customer experiences.
Watch the presentation: https://www.youtube.com/watch?feature=player_embedded&v=LorRx1ui3PI
Featured Speaker:
Patty Sagert
Campus Director
Blaine Campus
Rasmussen College
A compelling employee value proposition to attract retain and develop skilled...Alexandra Lederer
Presented at The Australian Healthcare Workforce Solutions Forum. Sydney, Australia – 30 July 2013
This case study explores:
- Developing a compelling employee value proposition to attract and retain target profiles
- Sustaining employee engagement thanks to internal processes and personalised care delivery
- Innovative ways to blend Knowledge Management and L&D and embed transfer of critical knowledge
Crafting a Powerful Employee Value PropositionCielo
Creating, refreshing or overhauling your Employee Value Proposition (EVP) is no simple undertaking. It must become a living asset that informs your people agenda, policies and processes. Here is the 10-step framework for planning and implementing your own authentic EVP.
Creating a Culture of Engagement: The ROI of Transparency and CommunicationAnne Stefanyk
In the last few years, “Engagement” has replaced “Wellness” as the catch-all employee retention buzzword. But what is engagement, exactly? It’s more than just building a killer physical workspace that employees want to perform their work in day to day - it’s building a cultural rapport of give and take; one where employees feel they can add to and be an active part of a brand's forward momentum.
Disengaged employees make up a startling 71% of the workforce in the US - those employees leave havoc in their wake, through negativity, decreased output, and absenteeism. Many employers believe that parting ways with difficult employees will improve their workforce, but the unfortunate reality is that the discontent moves with the departing employee, and can tarnish a company’s reputation with potential talent, and within their industry.
So, given the challenges of building and retaining a staff filled with top talent, what is a company to do? It’s crucial to create a culture of communication and accountability from the top-down. To champion and foster a value-based business, empowering senior leadership to set strategic and cultural goals, and encourage employees to communicate and take action to help meet those goals openly.
Join us to learn top-down strategies for fostering a killer company culture, no matter the company model.
In this session you will learn:
- What employee engagement looks like
- How to hold employees accountable for goals and their outcomes
- The importance of transparency
- Ways to create business value through culture
- How to harness the talents of all personality types
- Tactics to put ideas into action
*Gallup Management Journal's semi-annual Employment Engagement Index
Supernova ideas for creating value pppRobert Knapp
How do you give your clients true value. This powerpoint is a webinar you can access at: https://www.supernovaconsulting.com/members/videos/what-makes-you-stand-out-from-the-crowd/
ASAE Five Star Weekend 2014 keynote: Driving Association Relevance and Engage...Penhart Performance Group
The "New Normal" economy has made it increasingly challenging for associations to maintain their relevance, member engagement, and non-dues revenue streams. Learn a specific process for how to overcome these challenges, and turn your association into a strategic partner your members wouldn't dream to be without.
You have heard about personas. Maybe your boss has even asked you to create them. But do you know where to begin? We are here to help! In this webinar, learn how to gain a deeper understanding of your audience with personas and deliver more relevant content to keep subscribers engaged.
The Value of Developing Relationships in SellingJames Muir
Presentation given in 2012 to the NextGen Healthcare national sales force. On the value of developing relationships and genuinely providing value for clients.
The dimensions of healthcare quality refer to various attributes or aspects that define the standard of healthcare services. These dimensions are used to evaluate, measure, and improve the quality of care provided to patients. A comprehensive understanding of these dimensions ensures that healthcare systems can address various aspects of patient care effectively and holistically. Dimensions of Healthcare Quality and Performance of care include the following; Appropriateness, Availability, Competence, Continuity, Effectiveness, Efficiency, Efficacy, Prevention, Respect and Care, Safety as well as Timeliness.
Telehealth Psychology Building Trust with Clients.pptxThe Harvest Clinic
Telehealth psychology is a digital approach that offers psychological services and mental health care to clients remotely, using technologies like video conferencing, phone calls, text messaging, and mobile apps for communication.
Health Education on prevention of hypertensionRadhika kulvi
Hypertension is a chronic condition of concern due to its role in the causation of coronary heart diseases. Hypertension is a worldwide epidemic and important risk factor for coronary artery disease, stroke and renal diseases. Blood pressure is the force exerted by the blood against the walls of the blood vessels and is sufficient to maintain tissue perfusion during activity and rest. Hypertension is sustained elevation of BP. In adults, HTN exists when systolic blood pressure is equal to or greater than 140mmHg or diastolic BP is equal to or greater than 90mmHg. The
One of the most developed cities of India, the city of Chennai is the capital of Tamilnadu and many people from different parts of India come here to earn their bread and butter. Being a metropolitan, the city is filled with towering building and beaches but the sad part as with almost every Indian city
India Clinical Trials Market: Industry Size and Growth Trends [2030] Analyzed...Kumar Satyam
According to TechSci Research report, "India Clinical Trials Market- By Region, Competition, Forecast & Opportunities, 2030F," the India Clinical Trials Market was valued at USD 2.05 billion in 2024 and is projected to grow at a compound annual growth rate (CAGR) of 8.64% through 2030. The market is driven by a variety of factors, making India an attractive destination for pharmaceutical companies and researchers. India's vast and diverse patient population, cost-effective operational environment, and a large pool of skilled medical professionals contribute significantly to the market's growth. Additionally, increasing government support in streamlining regulations and the growing prevalence of lifestyle diseases further propel the clinical trials market.
Growing Prevalence of Lifestyle Diseases
The rising incidence of lifestyle diseases such as diabetes, cardiovascular diseases, and cancer is a major trend driving the clinical trials market in India. These conditions necessitate the development and testing of new treatment methods, creating a robust demand for clinical trials. The increasing burden of these diseases highlights the need for innovative therapies and underscores the importance of India as a key player in global clinical research.
R3 Stem Cells and Kidney Repair A New Horizon in Nephrology.pptxR3 Stem Cell
R3 Stem Cells and Kidney Repair: A New Horizon in Nephrology" explores groundbreaking advancements in the use of R3 stem cells for kidney disease treatment. This insightful piece delves into the potential of these cells to regenerate damaged kidney tissue, offering new hope for patients and reshaping the future of nephrology.
Empowering ACOs: Leveraging Quality Management Tools for MIPS and BeyondHealth Catalyst
Join us as we delve into the crucial realm of quality reporting for MSSP (Medicare Shared Savings Program) Accountable Care Organizations (ACOs).
In this session, we will explore how a robust quality management solution can empower your organization to meet regulatory requirements and improve processes for MIPS reporting and internal quality programs. Learn how our MeasureAble application enables compliance and fosters continuous improvement.
Leading the Way in Nephrology: Dr. David Greene's Work with Stem Cells for Ki...Dr. David Greene Arizona
As we watch Dr. Greene's continued efforts and research in Arizona, it's clear that stem cell therapy holds a promising key to unlocking new doors in the treatment of kidney disease. With each study and trial, we step closer to a world where kidney disease is no longer a life sentence but a treatable condition, thanks to pioneers like Dr. David Greene.
1. Founder/Owner: Lisa Marie Wark, MBA & Assoc.
CEO/President: Internet Business Consultants, LLC
Director of Operations Stile Aesthetics Plastic
Surgery
Affiliated Associations
Founding Member: Medical Spa Association
Member: International Spa Association
Board Member: American MedAesthetics Association
Perfecting Your Practice
Communications – Patient Satisfaction - Operations
Direct: 702-374-1944 lisawark@IBCNevada.com
www.LisaMarieWark.com
6. Core Values
Core values are part of a company’s DNA. They define what
an organization stands for, highlighting an expected and
ultimate set of behaviors and skills.
7. The Ritz-Carlton’s Core Values
I build strong relationships and create Ritz-Carlton guests for life… I am
always responsive to the expressed and unexpressed wishes and needs of our
guests. I am empowered to create unique, memorable and personal experiences for
our guests. I understand my role in achieving the Key Success Factors, embracing
Community Footprints and creating The Ritz-Carlton Mystique. I continuously seek
opportunities to innovate and improve The Ritz-Carlton experience. I own and
immediately resolve guest problems. I create a work environment of teamwork and
lateral service so that the needs of our guests and each other are met. I have the
opportunity to continuously learn and grow. I am involved in the planning of the
work that affects me. I am proud of my professional appearance, language and
behavior. I protect the privacy and security of our guests, my fellow employees and
the company’s confidential information and assets. I am responsible for
uncompromising levels of cleanliness and creating a safe and accident-free
environment
8.
9. The Team
Teamwork is the ability to work as a group toward a common
vision, even if that vision becomes extremely blurry.
~Author Unknown
Your Core Values are represented in your team of
employees. It is the glue that holds them together and
keeps them enthusiastically excelling at their jobs.
10. Strong Leadership = Strong Communication
Steve Jobs is asked about the Culture and Management of App
11. Apple Culture
Successful Components of an Organizational Culture
Ê Team and Tasks are
paramount
Ê Clear and Open
Communication
Ê Top Management is on
board with enforcing a
“collaborative culture”
Ê Accountability for tasks
Ê Hiring higher
Ê Retaining New Employees
Ê Employee Engagement in
projects
Ê Clear Vision
Ê Clear Mission Statement
Ê Each Division is “run like a
start-up”
13. Communicating
How your employees communicate
with each other is reflected in how
they communicate with clients.
• Open communication at all levels
• Respectful interaction
• Valued input
14. Attitude
You CAN train an employee in skills.
You CAN’T train an employee in attitude.
• Passion
• Compassion
• Optimistic
• Low Drama
15. Integrity
Integrity is what you are doing when the boss isn’t around.
• Accepts responsibility for actions
and accepts discipline/correction
• Does not cover up bad news
• Focuses on performance
• Keeps promises and
follows through
16. Doer
It’s not the hours spent, it’s the results realized
• Result oriented
• A Uniter
• A Collaborator
• Skilled
17. Flexibility
A flexible employee is the last one that will say,
“It’s not my job”.
• Multi-skilled
• Ability to adjust to cross utilization
• Desire and ability to take on additional tasks
18. Your Service
“Although your customers
won’t love you if you give bad
service, your competitors
will.”
-Kate Zabriskie
• Exceed Expectations
• Thorough Patient Research
• Anticipate Needs
• Listen Intently
• Delivered On Time
19. Exceed Expectations
“The key is to set
realistic expectations,
and then not to just meet
them, but to exceed
them, Preferably in
unexpected and helpful
ways.”-Richard Branson
20. Exceed Expectations
In a recent study 80% of the companies surveyed believed that
they are delivering superior service. Only 18 % of customers
agreed.
• Honestly assess the performance of your practice
• Honestly assess the expectations of your clients
• Make the necessary personnel changes
• Create and enforce service policies and procedures
• Unleash the imagination of your staff to create new ways to
exceed expectations
23. Thorough Patient Research
The better you know your patient the better you can serve
them
• Thorough survey
• Patient service recommendations from referral sources
24. Understanding Your
Core Patient
SURVEY: Find out WHY
your patients come to see
YOU. And most
importantly WHAT do
they NEED?
•How do they like to be contacted?
•Do they need a lot of hand-holding pre
and post op.
•Assess patient loyalty.
•Do patients have an emotional
attachment to you and the practice?
•Or are they so disgruntled by how
they've been treated in the past they're
not likely to follow you, whatever new
level of service you promise?
25. CORE PATIENT
CHECKLIST IN 5
STEPS
•Write down a broad list of
patients.
•Narrow down your ideal
patients.
•Focus on your highest
priority targets
•Describe your patient in
2-3 words
•Complete the exercise by
defining your core patient
in 10 to 15 words.
26. Anticipate Needs
• Coach employees on how to anticipate
needs
• Channel your inner Radar O’Reilly
• Small things make a difference
27. Your Ambiance
When they walk through the door do
they see your best foot forward
• You’re successful. Show it.
• Feature your influencers
• Share information with your client
• Comfort. Comfort. Comfort.
28. You’re successful. Show it.
Your clients want to associate with a successful practice.
Don’t be shy about having the finest finishes and
furnishings in all your client areas. Showcase awards and
high profile professional appearances.
29. Promotional Materials
In order to reach out to existing and potential patients, you
will need to promote a new brand image that is consistent
with the premium level of services you will be offering.
Ê New Brochures
Ê New Logo
Ê New Vision
Ê New Brand
Ê Aggressive Media Campaigns
30. Massive Media Makeover
Ê Sizzle reel: To play in your reception area
Ê Professional photos
Ê Go Live on Facebook Live
31. Focus & Promote
Your Expertise
• Video Library –
YouTube, Live FB
• Podcast – Audio
Library
• Publish on Kindle
and iTunes
• E-Books of Pre-
Post Op
32.
33. Feature Your Influencers
If your patients includes
celebrities or public figures,
feature them in your public
areas through visual media.
34. Share Information with your Client
You have a captive audience for a few minutes so give
them access to well produced visual testimonials and
before-and-after shots.
35. Comfort. Comfort. Comfort.
Your clients need to be relaxed
and impressed. Design your
waiting area with an emphasis on
comfort and cleanliness.
Utilize the following:
• The proper controlled lighting combined
with natural light
• Colors and fabrics that relax the senses•
Comfortable well-made furniture
• An assortment of healthy beverages
36. Your Interest
Go the extra mile, it’s never crowded.
Set yourself apart by showing first
showing interest in your client early and
often. Keep them coming back by
treating them like they are special…they
put food on your table.
37. Your Interest
• Show courtesy and interest when you are prepping them for
their first appointment
• Find things that are special to them and deliver them before,
during, and after their appointment.
• Show ongoing authentic interest in their well-being
• Remember important days on the calendar and share greetings
• Send then random gifts and invitations to special events
38. Key Success Factors
• Create Exceptional Memories
• Strengthen Scenography
• Enhance Community Footprints
• Employee Engagement
• Fulfill the Employee Promise
• Drive Employee Empowerment and Innovation
• Attract, Retain, and Develop Outstanding Employees
• Patient Engagement
• Improve the Key Drivers of Engagement
• Personalize guest relationships
39. Key Success Factors
• Product and Service Excellence
• Strengthen the Operational Standards
• Embrace Product and Service Benchmarking
• Financial Performance
• Maximize Revenue and Profits
• Increase Owner Satisfaction
• Maximize Management Fees
40. A Five Star Experience is a journey that encompasses every
element of your practice. It’s the embodiment of the Golden
Rule at every level. Added to that is the special dimension of
giving that makes a patient know and feel that they are special
and fondly thought of from the first point of contact and for
many days to come.
This mission not only benefits your patients, but it speaks louder
in the market place than any amount of advertising. And as
importantly it edifies you and your staff in profound ways.
41. Founder/Owner: Lisa Marie Wark, MBA & Assoc.
CEO/President: Internet Business Consultants, LLC
Founder/President Revage Medical Spa, LLC
Medspas.com
Affiliated Associations
Founding Member: Medical Spa Association
Member: International Spa Association
Board Member: American MedAesthetics Association
Perfecting Your Practice
Communications – Patient Satisfaction - Operations
Direct: 702-374-1944 lisawark@IBCNevada.com
www.LisaMarieWark.com