This document is a resume for Annissa C. Banister summarizing her experience as a QA Test Analyst, Business Analyst, and Software Developer over the past 10+ years. She has extensive experience in testing, developing, and managing web and software projects using various technologies like Java, databases, and Agile/Waterfall methodologies. Her skills include requirements gathering, test automation, performance testing, and she is pursuing CSTE certification. She is looking to leverage her analytical and technical skills in IT environments.

1. ANNISSA C. BANISTER
90 WATERFORD DRIVE, FLORISSANT, MO 63033  H: 314.838.1288 | C: 314.761.5579  ACBANISTER@YAHOO.COM
QA TEST ANALYST/BUSINESS ANALYST/SOFTWARE DEVELOPER
Analytical, results-driven leader with more than ten years of experience in IT environments, and expertise in website and web
application design, development, and testing.Versatile and self-motivated professional with a strong work ethic.Offers keen attention
to detailand innovative approaches to secure successful project execution through testing operations and product/service launch.
CORE COMPETENCIES
Requirements Definition ~ Project Management ~ Programming ~ Quality Management~Technical Documentation~ SDLC
Agile&Waterfall Methodology ~Technical Documentation ~ Performance Metrics Reporting ~ Training &Development
PROFESSIONAL PROFILE
AT&T/SBC
Quality Assurance& Test Analyst/Business Analyst June2004– April 2011
Quality Assurance& Test Analyst
 Directed systems testing for certification and new application integration; successfully completed quality control and test
analysis procedures for new intranet site, web portal, CMS, and Interwoven TeamSite content management web
application tool.
 Created systems integration and user test plans, cases, and summary reports; tracked and recorded defects in Mercury
TestDirector and HP Quality Center; provided daily status reporting to project team; conducted daily sanity testing on
page-load time, functionality, and display.
 Served as Test Lead on several complex projects simultaneously for Java, GUI, client-server and web based applications.
 Automated test scripts using HP QuickTest Professional.
 Actively participated in the planning, design, integrating, testing, implementing, and maintaining and support of
application software delivered on time and within budget using Agile methodology.
 Developed sanity, functional, integration, system, regression, and user acceptance test cases and scripts based on technical
requirements and detailed design documents; established deliverables, schedule, exit criteria, and project baselines.
 Expedited Windows Vista and Windows 7 Certification test processes for AT&T’s Insider intranet site, att.net Portal, and
Sonic Content Management System (CMS).
 Tested online content in Internet Explorer, Chrome, Firefox, and Safari browsers.
 Tested AT&T’s Insider mobile intranet site on a variety of mobile devices and platforms.
 Used Microsoft SQL Server to assure link hits and tracking data were written to the log file.
 Lead test script peer review meetings with the CMI team and earned approval from stakeholders.
 Assisted executing performance/load testing using HP LoadRunner.
 Worked periodic weekends and after hours to ensure high quality testing and implementation.
 Championed QA training sessions for test team and authored detailed test training documentation.
 Continuing to retain and enhance my skills with education of the latest testing methodologies/principles,
technology/software and markup, scripting, and programming languages.
Business Analyst
 Collaborated with project manager and software developer through project lifecycle; defined requirements, set
milestones/timeline, documented business/functional specifications, design, and visual screen.
 Followed the prescribed SDLC and operational framework while maintaining the integrity of project documentation
throughout the project life cycle.
 Monitored and analyzed website performance metrics for page view/visitor information and performance trends.
 Utilized Microsoft SharePoint to retrieve testing requirements, milestones, manage and share documents across multiple
organizational platforms.
 Exhibited excellent communication skills used to interface effectively with overseas teammates.
 Trained to create business, network, software, web, and other technical diagrams using Microsoft Visio.
 Trained to create project schedules, resource assignments, and visual reports using Microsoft Project.
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2. ANNISSA C. BANISTER
90 WATERFORD DRIVE, FLORISSANT, MO 63033  H: 314.838.1288 | C: 314.761.5579  ACBANISTER@YAHOO.COM
PROFESSIONAL PROFILE (CONTINUED)
Business Analyst (Continued)
 Attended daily status meetings with testers, developers, project managers, business analysts, and clients to discuss
planning, testing results, open defects, bug fixes, walkthroughs, and client feedback.
 Conducted peer reviews to ensure high quality control; reported status of project testing and defects to middle and upper
management.
 Managed on-call schedule for CMI team to provide 24x7 support for TeamSite content management web application tool;
created and managed project release plans detailing timelines, responsible parties, job tasks, and contact information.
 Contributed to Key Learnings and Best Practices documents to help improve project implementation and page
performance.
Software Developer October 1999 – May 2004
 Designed and updated static and dynamic web pages on branded external websites via Vignette Story Server utilizing
HTML, DHTML, XML, CSS, TCL/TK, XML, ColdFusion, and IBM WebSphere.
 Coded, tested and deployed web services based applications for the branded telephone company websites and maintained content
and functionality of Web Shopping Cart.
 Utilized Quest TOAD and Microsoft Access to retrieve and manipulate Web Shopping Cart data from database tables.
 Modified Oracle and SQL Server database tables with SQL*Plus.
 Created and edited images and documents in Adobe PhotoShop and Adobe Acrobat.
 Provided users access to TeamSite web application tool via UNIX utilizing multiple pseudo codes.
 Managed helpdesk support for Interwoven TeamSite website development tool by examining/debugging error log files to resolve
workflow issues and resolving technical issues.
TECHNICAL SKILLS
Defect/Test Management: Scripting Languages: Web Services/Development: Other Software:
Mercury TestDirector JavaScript Interwoven TeamSite Adobe Photoshop
HP Quick Test Professional JCL IBM WebSphere FileZilla
HP Quality Center TCL Adobe ColdFusion Cisco VPN Client
Fiddler Programming Languages: DHTML Macromedia Homesite
HP Load Runner (Novice) COBOL Microsoft SharePoint Microsoft Office Suite
Database Management: C/C++ Markup Languages: Microsoft Project
Microsoft Access PL/1 HTML Microsoft Visio
Microsoft SQL Server SQL XML SQL*Plus
Oracle Visual Basic CFML Vantive HelpDesk
Toad Java (Novice) CSS Vignette StoryServer
EDUCATION & TRAINING
Pursuing the designation as Certified Software Tester (CSTE), QAI Global Institute – 2012
Six Sigma White Belt Certification – 2010
MBA, University of Phoenix(Online Campus) – 2007
BSBA in Computer Information Systems (Networking), University of Central Missouri – 1999
BSBA in Marketing, University of Central Missouri – 1998
PROFESSIONAL ORGANIZATIONS
St. Louis Quality Assurance Association (STLQAA) – 2012
Computer Village Outreach Program (Instructor) – 2012
Delta Sigma PiProfessional Business Fraternity – 1995
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