1. Jessica S. Bell
29 Larkspur Drive
Belleville, Illinois 62221
Jsbell@McKendree.edu
(217)-638-2129
PROFILE
 Proficient in Microsoft Excel, Word and PowerPoint. Employed at Information Technology department at McKendree University.
 Proven ability to multi - task/excellent time management skills. Full - time student and involved in four clubs, being officers in two of them.
 Excellent verbal and interpersonal communication skills. President of sorority and hold position of Resident Assistant.
 Naturally creative individual. Co-coordinator of MCAT’s Saturday service projects; handling all aspects of event planning.
EDUCATION
Masters of Business Administration May 2014
McKendree University, Lebanon, IL
Bachelor of Business Administration in Marketing May 2012
Minor: Management
McKendree University, Lebanon, IL
EMPLOYMENT
Customer Advocate I- MI October, 2012- Present
Dearborn National/Blue Cross Blue Shield Mi –, Belleville, IL
 Handles an average of 80 incoming calls per day, quoting dental information
 Prepares faxes, letters containing dental information for the insured and/or providers offices
 Handles sensitive information
 Stays on top of changing dental policies for the state of MI with Blue Cross Blue Shield
 Enters typed transcript of conversations into a note data system
 Sends/prepares necessary changes for membership or claims adjustment
Medical Support Assistant June 12, 2012- October 2012
Allsup(Keystone) – Customer Information Center, Belleville, IL
 Makes outgoing calls to facilities to obtain medical records
 Prepare letters to be faxed/mailed to offices
 Handles sensitive information
 Prioritizes each claim due to urgency
 Enters typed transcript of conversations into a note data system

Marketing Intern Jan 2012 - May 2012
McKendree University - Russel E. and Fern M. Hettenhausen Center for the Arts, Lebanon, IL
 Assisted in the preparation of marketing and other public materials
 Assisted in managing the Hett’s online media presence using several social media outlets
 Helped with building a bigger audience base for all Hett performances
Resident Assistant Jan 2011 - May 2012
McKendree University - Department of Residence Life, Lebanon, IL
 Created, marketed, and executed a variety of programs to meet the needs of a diverse resident population
 Served as a mentor to residents; Helped build community within living quarters
 Enforced campus policies to ensure a safe living and learning environment
Help Desk Support Technician August 2009 - May 2012
McKendree University - Information Technology Department, Lebanon, IL
 Answered telephone assisting students, faculty and staff addressing computer issues both hardware and software
 Monitored two computer labs during each shift
 Handled sensitive information such as social security numbers, system passwords, etc
Human Resource Specialist Assistant August 2010 - December 2010
American Red Cross, Scott Air Force Base, IL
 Answered telephones and dispersed transfers
 Copied and filed documents; sorted mail
 Assisted clients with job searches
 Telephoned clients to assist with application packages
 Handled sensitive information
HONORS & ACTIVITIES
 Alpha Phi Omega - National Service Fraternity (Honorably Inactive) Jan 2010 - 2011
o Treasurer Aug 2010
o Recipient of the Pledge Excellence Award Jan 2010
 McKendree Service Action Team (MCAT) – Public Relations Chair Jan 2010
 Center For Public Service Jan 2010
o Recipient of a scholarship for community service totaling over 200 hours Jan 2010
 Junior Representative for Student Government Association August 2010 - Jan 2011