This presentation was created as a university module project At SLIIT

1. 4/21/2017
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2. Are people happy with internet
banking services
Group BG 37 2

3. Introduction
• E-banking is the wave of the future.
• It provides enormous benefits to consumers in terms of ease and cost of
transactions, either through Internet, telephone or other electronic delivery
• But internet banking system is not very familiar with the people in Sri Lanka
• With this project and our research most of the people would get an idea about
this Internet Bank system
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4. Terminologies
• Internet Banking - The performance of banking activities via the Internet. Online
banking is also known as "Internet banking" or "Web banking." A good online
bank will offer customers just about every service traditionally available through a
local branch, including accepting deposits (which is done online or through the
mail), paying interest on savings and providing an online bill payment system.
Online banking - Investopedia
(http://www.investopedia.com/terms/o/onlinebanking.asp#ixzz3lLsQy96n)
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5. Objectives
• To spread out more ideas about internet banking for the young generations.
• To get new comments about internet banking from the present users.
• To increase the number of customers of internet banking.
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6. Limitations
• Research area : Kaduwela to Malabe
• Age group : 15 years to 41 above
• There was only few people knowing about the Internet banking
Our research results are valid only within the above mentioned limitations
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7. Methodology
Studying about the topic
Making the questionnaire
Conducting the survey
Analysing data
Finalizing and concluding
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8. Conducting the questionnaire survey
• Our questionnaire includes two sub categories. First half including 11 questions
and second half includes 16 questions
• For increase the efficiency of our survey .we added only multiple choice
questions.
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9. 4/21/2017
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10. Further analysis and Results
0
5
10
15
20
25
30
35
40
Age 15-20 Age 21-30 Age 31-40 Age 41-above
Analysis among the age & internet banking
Internet banking users
Total Amount
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11. Further analysis and Results
0
20
40
60
80
100
120
Credit card Debit card Internet banking Check Visa card Deposit/withdrawal
slip
Banking methods
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12. Credit card - A card issued by a financial company giving holder an option to
borrow funds, usually at point of sale.
 Debit card – A payment card that deducts money directly from a consumer’s
checking account to pay for a purchase.
 Visa card – A credit, debit or prepaid card branded by visa Inc. It can be used
to withdraw money from the ATM machine and also be used to pay for
purchases.
 Cheque – A negotiable instrument drawn against deposit funds, to pay a
specified amount of money to a specific person upon demand.
[http://www.investopedia.com[20.Aug.2015]]
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13. Further analysis and Results
0
10
20
30
40
50
60
Using dificulty Lack of assistance Security concerne Limited services Depend on the
internet service
Unreliable
Disadvantages of Internet Banking services
Completely Somewhat Not at all
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14. People Idea about Disadvantages
of Internet Banking
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Completely Somewhat Not at all
Using difficulty 52 15 6
Lack of assistance 10 48 13
Security concerne 53 24 6
Limited services 23 39 3
Depend on the internet
service
37 27 31
Unreliable 9 48 23

15. Further analysis and Results
13
38
32
17
Completely Somewhat Dubious Not at all
0
5
10
15
20
25
30
35
40
Do people trust internet banking ?
Completely
Somewhat
Dubious
Not at all
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16. Further analysis and Results
13
17
36
34
Completely Somewhat Dubious Not at all
0
5
10
15
20
25
30
35
40
Are people happy with internet banking services
Completely
Somewhat
Dubious
Not at all
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17. Most of people think that there is not enough safety in the internet banking
service in Sri Lanka.
People are not happy with this system , because they are not familiar with the
e-banking and always see the opposite side of the good.
We need to improve this system by
1) Modifying our current rules and regulations ,more infective
for future.
2)Use new technology to improve the users of internet banking.
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18. Result justification..
• Collected data were analyzed carefully.
• Collected data were similar to data we assume.
• Survey has been done using 100 people in different areas.
• Collected data were similar to past research.
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19. Summary
 9.72% of people used internet banking services.
 66.67% of people used credit, debit and visa cards.
 23.61% of people used other methods.
 13% of people completely trust the internet banking.
17% of people completely do not trust the internet banking.
 13% of people happy with the internet banking.
 34% of people do not happy with the internet banking.
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20. Recommendations
It is better to use new technology to improve Internet Banking service.
Using Appropriate technology To compete with modern world.
Internet banking security should be improved
Benefits and Advantages of the internet banking should be explained to the
society
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21. Conclusion
• According to the analyzed data we cannot satisfy with Internet Banking services
in Sri Lanka.
• There are lot of facts to be improved. Specially The view of society about
Internet banking should be changed.
• Technology facts in internet banking service should be informed.
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22. Timeline
1st 2nd 3rd 4th 5th 6th 7th 8th 9th 10th 11th 12th 13th 14th
Guidance session
Preparing the 1st presentation
1st Presentation
Peer Evaluation and Preparing 2nd presentation
1st Research
Analysis of research data and 2nd presentation
2nd Research
Submission of final draft report and Preparing
3rd presentation
Analysis of research data and 3rd presentation
Preparation of the final report
Preparation of 4th presentation
Feedback for the draft report
4th presentation
Preparation of the final presentation
Report Submission and Final presentation
Final feedback
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23. Group members
• C.C. Weerasinghe EN15560018
• T.G.S.L.S. Dias EN15554000
• M.H.D. Pramodya EN15553874
• W.M.N.R. Weerasinghe EN15552334
• A.A.K.G. Wickramasinghe EN15542298
• W.L.R. Lunuvilage EN13544232
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24. 4/21/2017
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