Bank of Maharashtra Internet banking with survey

2. Submitted To:
Global Business School & Research Centre
Submitted By:
Ashwani Kumar
PRN no. 1012
Guide Name
Prof. Amol Gawande

3. I. Internet Banking is also known as Online banking, E-banking, and Virtual
Banking.
II. An electronic payment system that enables customers of a bank or other
financial institution to conduct a range of financial transaction.
III. The online banking system will typically connect to or be part of the core
banking system operated by a bank and is in contrast to branch banking
which was the traditional way customers accessed banking services.
IV. Bank of Maharashtra a next generation secure digital banking app, based on
REL-ID a digital security platform from Uniken.

4. V. Broadly, the levels of banking services offered through INTERNET can be
categorized in to three types:
a) The Basic Level Service is the banks’ websites which disseminate information
on different products and service offered to customers and members of public
in general. It may receive and reply to customers’ queries through e-mail.
b) In the next level are simple transactional website which allow customers
to submit their instructions, applications for different services, queries on
their account balances, etc., but do not permit any fund based transactions
on their accounts.
c) The third level of Internet Banking services are offered by fully
Transactional website which allow the customers to operate on their
accounts for transfer of funds, payment of different bills, subscribing to
other products of the bank and to transact purchase and sale of securities,
etc.

5. Bank of Maharashtra’s initiative to launch the MahaSecure
banking app is aimed at ensuring complete safety and trust in
internet banking for all users as there is no dependency on any
hardware tokens or SMS. The launch of MahaSecure also
underlines the fact that the bank intends to offer greater
customer convenience through alternative delivery channels
such as the Internet banking while ensuring comprehensive
security.

6. REL-ID is a safe, simple, and scalable
security platform that, for the first-time,
tightly integrates identity, authentication,
and channel security into a phenomenal
user-experience.

7. I. Bank Of Maharashtra is one of the largest public sector bank in
Western India.
II. BoM was registered in 16th Sep,1935 with an authorized capital
of 1 million.
III. It commenced business in 8 Feb 1936.
IV. It’s 81.2% of the total shares holding Government of India.
V. 15 million customers across the country and having more than
1868 branches in India.
VI. It has largest network of 1,292 branches by any public sector
across 22 states.

8. VI. BoM founded by late V.G. Kale and the late D.K. Sathe.
VII. Apart from providing regular banking services to the customers,
Bank of Maharashtra has established two Joint Venture to fulfill
its other commitments towards the general public society.
VIII. The Bank implemented the rural bank mechanization project to
computerized its 591 rural branches, that capture10.2% of the
bank’s business.
Head Office: Shivajinagar, Pune
CEO & MD: Shri Ravindra Prabhakar Marathe
Products: Consumer Banking, Corporate Banking, Finance and
Insurance, Investment Banking, Credit Cards, etc.

9. Vision:
To be a vibrant, forward looking, techno-savvy, customer centric
bank serving diverse section of the society, enhancing shareholders’
and employees’ value while moving towards global presence.
Mission:
I. To adopt latest technology on a continuous basis.
II. To enter international arena through branch network.
III. To innovate products and services to cater to diverse section of
Society.
IV. To ensure quick and efficient response to customer
expectations.

10. I. To study the awareness of Internet Banking among people.
II. To study measure the satisfaction level of people regarding
Internet Banking.
III. To study the problems faced by people while using Internet
Banking.

11. To know the customer is satisfied with Internet
Banking facilities producer adopted by bank of
Maharashtra.

12. Research is a process in which the researcher wishes to find out the
end result for a given problem and thus the solution helps in future
course of action.
Primary Data: Collection of primary data is through questionnaires.
Primary data is an important for this particular research about of
customer satisfaction. Primary data for this research, data are
collected through a direct source like survey to obtain the first hand
information is order resources are written below.
I. Survey
II. Face to Face interaction

13. Secondary Data: It consists of information that already exists
somewhere and has been collected for some specific purpose in
the study. The secondary data for this study is collected from
various sources like,
I. Websites
II. Company Book
III. Official website of Company

23. 1. To study the awareness of Internet Banking among
customers of Bank of Maharashtra.
I. In survey it has been found that most of the bank’s customers
are aware about online banking.
II. And most of the customers are using online Internet Banking
instead of traditional banking.

24. 2. To study measure the satisfaction level of people regarding
Internet Banking.
I. It has been found that most of the customers are
satisfied with the level of security provided by the bank.
II. And customers are satisfied with the number of ATM
machines available and information provided online and
web portal.
III. Customers satisfied by using fund transfer, utility bill
payments and Email and text alerts.

25. 3. To study the problem faced by people while using Internet
Banking.
I. In survey it has been found that most of the customers
face the problem while login and log-off
II. The customer perception is that there is lack of security
in transaction.

26. I. The Survey was conducted in the BOM.
II. Target customer and respondents were too busy persons, so
it was difficult to get their time and view for specific
questions.
III. Area covered for the project while doing internship also
very large and it was very difficult to correlate two different
customers / respondents’ views in a one.
IV. Every financial customer has his / her own need and
according to the requirement of the customer product
customization was not possible.

27. 1. www.bankofmaharashtra.in
2. MahaSecure App
3. https://sites.google.com/site/onlinebanking2979/background
4. https://www.scribd.com/doc/80943499/A-Brief-History-of-Internet
Banking
5. https://www.slideshare.net/ssmTiwari/a-project-report-on-internet
banking
6. https://en.wikipedia.org/wiki/Bank_of_Maharashtra
7. http://www.academia.edu/6377388/INTERNET_BANKING_ITS_I
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