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Mobile banking
- 2. M o b i l e B a n k i n g MOBILE BANKING
- 3. World University of Bangladesh Presentation On Mobile Banking Presented BY Friends Forever Saddat: 2227 Shamrat: 2235 Afsana: 2248 Sharmin: 2245 Kanij: 2244 38th (C+D) MOBILE BANKING
- 4. Introduction Earlier this century, the mobile phone became the first communications technology to have more users in developing countries like Bangladesh. MOBILE BANKING
- 5. Objective of the study The objectives of the study are: − To identify user’s attitudes towards mobile banking in Bangladesh; − To detect constrains in development of mobile banking in Bangladesh. MOBILE BANKING
- 6. Analysis And Findings of the study MOBILE BANKING
- 7. Profession-Wise Analysis 38% 8% 8% 16% 28% 2% profession of the respondents Students Teachers Business Govt. job private job Others The profession respondent is divided into six categories. The categories are Student, Teacher, Business, Govt.jod, Private job, and Others. Among the respondents 38% were students, 8% teachers, 8% business, Govt. job 16%, Private job 28%, and 2% others. MOBILE BANKING
- 8. Gender-Wise Analysis 74% 26% Gender wise analysis Male Female Among the 50 respondents, it is found that 74% were Male and 26% were Female. MOBILE BANKING
- 9. Age –Wise Analysis MOBILE BANKING The age group of the respondents is divided into four classes. Among them 18-28 years old were 58% respondents, 29-38 years old were 24% respondents, 39-48 years old were 18% respondents, 49-above years old were 10% respondents 58% 24% 8% 10% Age of the respondents 18-28 29-38 39-48 49-above
- 10. Questionnaire ( Q1- Q12 ) MOBILE BANKING
- 11. Q1: Mobile banking is easy to use? MOBILE BANKING Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly disagree 36% 50% 14% 0% 0% Mobile banking is easy to use Mobile banking is easy to use It is found from the survey that 86% respondents said that mobile banking is easy to use and 14% respondents no comments. As a results mobile banking is easy to use because of majority responded are agreed.
- 12. Q2: Mobile banking is safe to use? MOBILE BANKING Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly disagree 36% 40% 18% 6% 0% Mobile banking is safe to use Mobile banking is safe to use Among the 50% respondents, 76% said that mobile banking is safe to use and 6% of respondents said that is not safe to use, so mobile banking is safe to use.
- 13. MOBILE BANKING Q3:Transfer of money through mobile banking is easy? Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly disagree 42% 38% 20% 0% 0% Transfer of money through mobile banking is easy Transfer of money through mobile banking is easy Here, 80% respondents said that transfer of money through mobile banking is easy and 20% respondents give no comments.
- 14. Q4: Transfer of money through mobile banking is safe? MOBILE BANKING Strongly Agree Agree Neither Agree Nor DisagreeDisagree Strongly disagree 40% 26% 24% 10% 0% Transfer of money through mobile banking is safe Transfer of money through mobile banking is safe Among the 50 respondents, 10% are disagreed transfer of money through mobile banking is safe, and 66% respondents said that mobile banking is necessary for transfer of money safely.
- 15. Q5: Mobile banking is trustworthy MOBILE BANKING Strongly Agree Agree Neither Agree Nor DisagreeDisagree Strongly disagree 38% 36% 20% 6% 0% Mobile banking is trustworthy Mobile banking is trustworthy It is found from the survey that 74% respondents said mobile banking is trustworthy and 6% respondent’s mobile banking, as a result it can be said that mobile banking is trustworthy.
- 16. Q6: Use of mobile banking is hassel free? MOBILE BANKING Among 50 respondents, 54% said that mobile banking is hassel free and 12% said that mobile banking is not hassel free, So it can be said that mobile banking is hassel free. Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly disagree 18% 34% 38% 8% 4% Use of mobile banking is hassel free Use of mobile banking is hassel free
- 17. MOBILE BANKING Q7: Mobile banking costs low to use? Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly disagree 18% 32% 22% 20% 8% Mobile banking costs low to use Mobile banking costs low to use Here, it can be seen from the above table that 18% respondents responded strongly agreed, 32% agreed, 22% respondents responded neither agreed nor disagreed, 20% disagreed and 8% respondents responded strongly disagreed.
- 18. Q8: Purchase easily by using mobile banking? MOBILE BANKING Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly disagree 22% 38% 26% 12% 2% Purchase easily by using mobile banking Purchase easily by using mobile banking Among the 50 respondents, 60% said that purchase easily by using mobile banking and 14% said that it is not easy to purchase by using mobile banking.
- 19. Q9: purchase safely by using mobile banking MOBILE BANKING Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly disagree 40% 36% 14% 10% 0% Purchase safely by using mobile banking purchase safely by using mobile banking Among the 50 respondents, 86% said that it is safe to purchase by using mobile banking and 10% said that it is not safe to purchase by using mobile banking.
- 20. Q10: Transfer money through mobile banking quickly MOBILE BANKING Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly disagree 46% 30% 20% 4% 0% Transfer money through mobile banking quickly Transfer money through mobile banking quickly Here, it can be seen from the table that 46% respondents strongly agreed, 30% respondents agreed, 20% respondents neither agreed nor disagreed, 4% disagreed and 0% respondents strongly disagreed.
- 21. MOBILE BANKING Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly disagree 24% 34% 24% 12% 6% Life style have changed after use mobile banking Life style have changed after use mobile banking Q11: Life style have changed after use mobile banking Among the 50 respondents, 58% said that life style have changed after use mobile banking and 18% said that life style have not changed after use mobile banking
- 22. MOBILE BANKING Q12: Agent of mobile banking is available Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly disagree 26% 32% 24% 14% 4% Agent of mobile banking is available Agent of mobile banking is available Among the 50 respondents , 48% said that agent of mobile banking is available and 16% said that agent of mobile is not available.
- 23. MOBILE BANKING Recommendations •Try to solve network problem •Safe to secure banking must be ensure •The cost of cash in an out should decrease •The mobile banking should increase the management efficiency •The mobile banking should develop its infrastructure and also increase modern facilities •Should Increase its outlet •Should Increase facility to fulfillment customers need •Advertisement should increase through Radio, Newspapers, Poster, Banner, and Television Etc. •Should advertise more for attracting all level of customers •Should encourage Students for mobile account opening because students are a potential source of a mobile banking