Let's face it, not all of us made it past first grade finger-painting when it comes to visually appealing architecture models. In practical terms, creating models that lend themselves to multiples audiences is challenge that sometimes requires more artistic flare than hard technology facts. It is not a one-size-fits-all proposition, and demonstrating architecture value to various customers, partners, executives and implementation teams is a critical skill. Unfortunately, architecture tools often compound the problem by generating artifacts that resemble a cross between ancient Greek and Egyptian hieroglyphics.
The session will step through visually engaging architecture diagrams useful in linking and communicating business objectives to expected outcomes during the different TOGAF ADM phases.
Corporations are often hampered in responding quickly to customer needs by their legacy systems. Analyzing that complexity and linking it to customer visible change can free them to respond.
MSP Best Practice | Using Strategic IT Roadmaps to Get More ContractsDavid Castro
MSP best practices. How to use strategic IT roadmaps to win more business and get larger managed services contracts. Presented by Kaseya and Ant Farm. May 2012.
Blending Methods To Succeed Comparing Prince2 S Agility With Scrum Within The...thavo001
Comparing PRINCE2\'s Agility with Scrum within the TFS2010 ALM.
By Vincent THAVONEKHAM www.thavo.com. Microsoft Team Foundation Server 2010 / ALM Trainer
Technology Review is a periodical publication of Comarch that presents current industry trends and addresses hot topics regarding the telecommunications market.
Featured articles:
- Case Study: Grupo TVCable have obtained new flexible back office systems assuring smooth order-to-bill process support
- Transformation… what does this mean???
- How to avoid embarrassing challenges in projects – a vendor view
- Service Quality and Customer Experience – where customers meet the network
- How to transform your BSS to achieve the perfect customer experience
- Telework – an unexploited niche for telecom operators?
Employee motivation depends largely on good goals setting. The highest strategic goals are sometimes called directions. Goals are related to drivers, principles and requirements. This presentation shows an example of enterprise directions setting by the usage of an enterprise architecture tool.
The goal is to optimize processes around the use of our assets, to drive new opportunities wrapped around a model of predictive and preventive maintenance. You will learn how to:
• Prepare for this year of cost containment and savings with expert advice on how to self
fund your remote service project
• Use existing product offerings to create new revenue streams and address declining profits
• Mine real-time and historical data to improve customer understanding, touch and experience
• Decrease service costs through more efficient deployment and centralized management
• Use device connectivity to maintain and enhance your own differentiators rather than being a carbon copy of your competitor
• Increase customer awareness of remote service benefits and increase customer satisfactionthrough improved promotion, measurements, and value reinforcement techniques
Designing the User Experience
User Experience Professionals Association (UXPA) defines user experience in this way:
Every aspect of the user’s interaction with a product, service, or company that make up the user’s perceptions of the whole. User experience design as a discipline is concerned with all the elements that together make up that interface, including layout, visual design, text, brand, sound, and interaction.
Additionally, the UX designer has the goal of making this user experience usable, useful, desirable, valuable, findable, credible and accessible. That’s a lot to keep in mind!
In this talk, Jason and Nadine will explain how UX designers gain an understanding of their users’ tasks (and the way they think about them), how they use this knowledge to design better UIs and better content, and finally how these designs are validated and evolved over time as users continue to interact with the product.
We’ll also briefly describe the deliverables often used by designers to communicate their work to clients, and how best to prepare yourself for engaging a user experience design agency to contribute to your product design process.
Jason Wehmhoener and Nadine Schaeffer, Cloudforest Design
Since 1996 Nadine Schaeffer and Jason Wehmhoener have been helping companies both large and small execute a user-centered design process. Our seasoned expertise in interaction design, information architecture, user research, visual design, and frontend engineering has aided many large and small companies launch successful products. Our clients have included Apple, Google, Yahoo, Plantronics, Cisco, Juniper Networks, Oracle, Adobe, Seagate, Citrix, Disney, Sunrun, Fiserv, E*Trade, Verizon, and many more.
Corporations are often hampered in responding quickly to customer needs by their legacy systems. Analyzing that complexity and linking it to customer visible change can free them to respond.
MSP Best Practice | Using Strategic IT Roadmaps to Get More ContractsDavid Castro
MSP best practices. How to use strategic IT roadmaps to win more business and get larger managed services contracts. Presented by Kaseya and Ant Farm. May 2012.
Blending Methods To Succeed Comparing Prince2 S Agility With Scrum Within The...thavo001
Comparing PRINCE2\'s Agility with Scrum within the TFS2010 ALM.
By Vincent THAVONEKHAM www.thavo.com. Microsoft Team Foundation Server 2010 / ALM Trainer
Technology Review is a periodical publication of Comarch that presents current industry trends and addresses hot topics regarding the telecommunications market.
Featured articles:
- Case Study: Grupo TVCable have obtained new flexible back office systems assuring smooth order-to-bill process support
- Transformation… what does this mean???
- How to avoid embarrassing challenges in projects – a vendor view
- Service Quality and Customer Experience – where customers meet the network
- How to transform your BSS to achieve the perfect customer experience
- Telework – an unexploited niche for telecom operators?
Employee motivation depends largely on good goals setting. The highest strategic goals are sometimes called directions. Goals are related to drivers, principles and requirements. This presentation shows an example of enterprise directions setting by the usage of an enterprise architecture tool.
The goal is to optimize processes around the use of our assets, to drive new opportunities wrapped around a model of predictive and preventive maintenance. You will learn how to:
• Prepare for this year of cost containment and savings with expert advice on how to self
fund your remote service project
• Use existing product offerings to create new revenue streams and address declining profits
• Mine real-time and historical data to improve customer understanding, touch and experience
• Decrease service costs through more efficient deployment and centralized management
• Use device connectivity to maintain and enhance your own differentiators rather than being a carbon copy of your competitor
• Increase customer awareness of remote service benefits and increase customer satisfactionthrough improved promotion, measurements, and value reinforcement techniques
Designing the User Experience
User Experience Professionals Association (UXPA) defines user experience in this way:
Every aspect of the user’s interaction with a product, service, or company that make up the user’s perceptions of the whole. User experience design as a discipline is concerned with all the elements that together make up that interface, including layout, visual design, text, brand, sound, and interaction.
Additionally, the UX designer has the goal of making this user experience usable, useful, desirable, valuable, findable, credible and accessible. That’s a lot to keep in mind!
In this talk, Jason and Nadine will explain how UX designers gain an understanding of their users’ tasks (and the way they think about them), how they use this knowledge to design better UIs and better content, and finally how these designs are validated and evolved over time as users continue to interact with the product.
We’ll also briefly describe the deliverables often used by designers to communicate their work to clients, and how best to prepare yourself for engaging a user experience design agency to contribute to your product design process.
Jason Wehmhoener and Nadine Schaeffer, Cloudforest Design
Since 1996 Nadine Schaeffer and Jason Wehmhoener have been helping companies both large and small execute a user-centered design process. Our seasoned expertise in interaction design, information architecture, user research, visual design, and frontend engineering has aided many large and small companies launch successful products. Our clients have included Apple, Google, Yahoo, Plantronics, Cisco, Juniper Networks, Oracle, Adobe, Seagate, Citrix, Disney, Sunrun, Fiserv, E*Trade, Verizon, and many more.
Roadmap to omnichannel customer excellenceEnrico Pruis
This is the age of the customer. How can we change our organisations in such a way that we can adapt to the omnichannel behaviour of generation Y. Tieto helps you to bridge the gap between McKinsey's integrated retail theory and a real transformation to all levels of your organisation. The consumer of today is omnichannel. We can help you becoming omnichannel customer excellent.
Guerilla Marketing of Enterprise Architecture ManagementChristian Kählig
Marketing Enterprise Architecture Management is hard. This presentation deals with effective marketing building blocks to make your initiative successful. This does not mean you need a lot of money. Guerilla marketing allows you to achieve big results with only little resources.
Creating A Necessary Dependence - IT Business Alignmentgmwhitfield
In order to achieve the outcome IT Business Alignment, a dependence on IT and the Business must be created. This slide deck presents a brief history of IT business alignment and presents a framework for helping an organization create a necessary dependence for alignment to be achieved
2. Bridging the Business and IT Gap
◦ Modeling Challenges
Generating Models From TOGAF
◦ Preliminary Phase
◦ Phase A - E
Q&A
3. Architecture
Business IT Strategy
Business/IT “Synchronization”
3
4. What’s the perceptive object limit our brains
can identify on a PowerPoint?
a) 6
b) 12
c) 24
d) Who Cares
5.
6. Architecture Vision
with topic areas
Business Architecture
with topic areas
populated
Information Systems
Architecture with
topic areas populated
Technology Architecture
with topic areas
populated
7
7. Goals: Helping executive leadership understand how we do architecture
focusing on business goals and priorities.
Preliminary • Core Model
• Business Motivation Model
A
Architecture
H B
Vision
Change Business
Management Architecture
G C
Implement. Requirements Information
Governance Architecture
F D
Migration Technical
E
Planning Architecture
Opportunity
& Solutions
8. Core Delivery Processes
Business Operations
Shared Data
Core Systems Linking
Technology
Customer Experience
9. Core Model –TOP Mapping Process
Example: Top Mapping Process
AEE, AAA, Bomberos,
Instituto Cultura, Otras Agencias de
Junta Calidad Endoso
Endosos
Solicitud
Medio
Clientes
Electrónico Integración con
Orientados y Solicitudes
Satisfechos de Endoso GIS para
Inf. Zonas
Junta de Planes
Personal
Decisión remunerado a la par
con mercado
Endosos Secretaría
Clientes
Radicación
Llamadas
Clientela
Solicitud
Información y
Inspectores Orientación
Estatus,
Informe Requisitos
Inspección
Sistema
Sistemas de Administración
Reglamento y de Casos Director Oficinas Centrales
GIS
Evaluación
Técnica
Casos
Especiales Supervisar,
Coordinar, Delegar,
Consultas
Consultas Técnicas
Oficinas Regionales
Legal
12. Goal: Developing the high-level architecture vision of capabilities and
business value
Preliminary
• Mind Map
• Landscape Model
A
Architecture
H B
Vision
Change Business
Management Architecture
G C
Implement. Requirements Information
Governance Architecture
F D
Migration Technical
E
Planning Architecture
Opportunity
& Solutions
17. Goal: Describe Solution Strategy to Achieve Business Goals
Preliminary
A Business Footprint
Architecture
H B
Vision
Change Business
Management Architecture
G C
Implement. Requirements Information
Governance Architecture
F D
Migration Technical
E
Planning Architecture
Opportunity
& Solutions
18. Goal: Link Customer Goals to Business Goals to Solution Capabilities
Customer Goals:
Access to hazardous materials
information.
Business Goals:
Hazardous Materials Goal #1: Capability to provide 1st
Division View Responders real-time access to
hazardous materials information.
19. Goal: Link Customer Goals to Business Goals to Solution Capabilities
Phase C
• System/Data Matrix
• Interface Catalog
• Role/System Matrix
• System/Function Matrix
Phase D: Technology
• System/Technology Matrix
20. Goal: Understand Data and Application Needs in Target Environment
Preliminary
A
Architecture
H B
Vision
Change Business
Management Architecture
Application and User
G C
Implement. Requirements Information Location Diagram
Governance Architecture
F D
Migration Technical
E
Planning Architecture
Opportunity
& Solutions
22. Goal: Understand Network and Infrastructure Needs in Target Environment
Preliminary
A
Architecture
H B
Vision
Change Business
Management Architecture
G C
Implement. Requirements Information
Governance Architecture
Network Diagram
F D
Migration Technical
E
Planning Architecture
Opportunity
& Solutions
25. Goal: Capture Complete View of Current State to Goal State
Preliminary
A
Architecture
H B
Vision
Change Business
Management Architecture
G C
Implement. Requirements Information
Governance Architecture
F D
Migration E
Technical Opportunities
Planning Architecture
Opportunity
& Solutions Roadmap
26.
27. Always Remember to:
Involve Stakeholders
Communicate Early
Communicate Often
Communicate Visually
Architects, like all leaders, need to be salespeople!