The goal is to optimize processes around the use of our assets, to drive new opportunities wrapped around a model of predictive and preventive maintenance. You will learn how to:
• Prepare for this year of cost containment and savings with expert advice on how to self
fund your remote service project
• Use existing product offerings to create new revenue streams and address declining profits
• Mine real-time and historical data to improve customer understanding, touch and experience
• Decrease service costs through more efficient deployment and centralized management
• Use device connectivity to maintain and enhance your own differentiators rather than being a carbon copy of your competitor
• Increase customer awareness of remote service benefits and increase customer satisfactionthrough improved promotion, measurements, and value reinforcement techniques
A study by Forrester Research, Inc. estimates the typical PPM software implementation can achieve an ROI of over 250% with a payback period of less than 12 months (“The ROI of Project Portfolio Management Tools,” May, 2009). Yet achieving such impressive results depends on more than just choosing the application with the right list of features.
View this slide excerpt from the webinar which explores common PPM implementation challenges and reveals proven strategies for circumventing them. You will learn:
-The primary drivers of PPM software ROI
-The most critical mistakes of PPM implementations & how to avoid them
-Ways to improve top-down support for your PMO or PPM practices
-The keys to accelerating user adoption
-Strategies for managing the PPM vision, the resulting change, & your PPM vendor
A study by Forrester Research, Inc. estimates the typical PPM software implementation can achieve an ROI of over 250% with a payback period of less than 12 months (“The ROI of Project Portfolio Management Tools,” May, 2009). Yet achieving such impressive results depends on more than just choosing the application with the right list of features.
View this slide excerpt from the webinar which explores common PPM implementation challenges and reveals proven strategies for circumventing them. You will learn:
-The primary drivers of PPM software ROI
-The most critical mistakes of PPM implementations & how to avoid them
-Ways to improve top-down support for your PMO or PPM practices
-The keys to accelerating user adoption
-Strategies for managing the PPM vision, the resulting change, & your PPM vendor
Let's face it, not all of us made it past first grade finger-painting when it comes to visually appealing architecture models. In practical terms, creating models that lend themselves to multiples audiences is challenge that sometimes requires more artistic flare than hard technology facts. It is not a one-size-fits-all proposition, and demonstrating architecture value to various customers, partners, executives and implementation teams is a critical skill. Unfortunately, architecture tools often compound the problem by generating artifacts that resemble a cross between ancient Greek and Egyptian hieroglyphics.
The session will step through visually engaging architecture diagrams useful in linking and communicating business objectives to expected outcomes during the different TOGAF ADM phases.
Control Your Practice, and Your Future. The lifecycle of information technology is a complex journey. ALN has an established team who stays up-to-date with the latest government regulations surrounding healthcare IT. See how ALN can help you navigate this new path every step of the way.
IBM Finance Forum - Prediktivt tänkande i den finansiella världenIBM Sverige
Prediktiv analys erbjuder något helt annat än vanlig rapportering eller säljprognoser – Nu kan du förutsäga hur du bör agera utifrån kring varje enskild kund.
Business Intelligence and Analytics: A Command and Control Center for Supply ...marcus evans Network
Thomas L. Dadmun, ADTRAN - Speaker at the marcus evans Manufacturing COO Summit, held in Las Vegas, NV, delivered his presentation entitled Business Intelligence and Analytics: A Command and Control Center for Supply Chain Excellence
Let's face it, not all of us made it past first grade finger-painting when it comes to visually appealing architecture models. In practical terms, creating models that lend themselves to multiples audiences is challenge that sometimes requires more artistic flare than hard technology facts. It is not a one-size-fits-all proposition, and demonstrating architecture value to various customers, partners, executives and implementation teams is a critical skill. Unfortunately, architecture tools often compound the problem by generating artifacts that resemble a cross between ancient Greek and Egyptian hieroglyphics.
The session will step through visually engaging architecture diagrams useful in linking and communicating business objectives to expected outcomes during the different TOGAF ADM phases.
Control Your Practice, and Your Future. The lifecycle of information technology is a complex journey. ALN has an established team who stays up-to-date with the latest government regulations surrounding healthcare IT. See how ALN can help you navigate this new path every step of the way.
IBM Finance Forum - Prediktivt tänkande i den finansiella världenIBM Sverige
Prediktiv analys erbjuder något helt annat än vanlig rapportering eller säljprognoser – Nu kan du förutsäga hur du bör agera utifrån kring varje enskild kund.
Business Intelligence and Analytics: A Command and Control Center for Supply ...marcus evans Network
Thomas L. Dadmun, ADTRAN - Speaker at the marcus evans Manufacturing COO Summit, held in Las Vegas, NV, delivered his presentation entitled Business Intelligence and Analytics: A Command and Control Center for Supply Chain Excellence
Innovative partnerships to improve lifelong brain health and customer/ ...SharpBrains
(Session held at the 2014 SharpBrains Virtual Summit; October 28-30th, 2014)
10:00–11:30am. Innovative partnerships to improve lifelong brain health and customer/ patient satisfaction
- Bill Prenovitz, Global Product and Service Management at Philips Healthcare’s Aging-in-Place Program
- Dr. Michael Weiner, Lead Scientific Investigator of the Brain Health Registry
- Tommy Sagroun, CEO of CogniFit
- Chair: Rita Carter, Author, Broadcaster and BBC Contributor
Learn more here:
http://sharpbrains.com/summit-2014/agenda/
Why does connecting your physical devices to the cloud create more value for the user? How can connectivity enhance user experience? Why does connecting your things enhance your business model? In this session, Kyle Roche, GM of AWS IoT, will discuss the power of connecting your devices to the cloud and share AWS vision and latest products and features. Kyle provides an overview of real customer use cases and shares trends we are seeing among IoT customers. He will also bring some key customers on stage to share their experiences.
The healthcare industry is being disrupted by technology and a shift to greater patient / individual empowerment. This represents a formidable opportunity for healthcare in Asia. What catalyst role could / should strategics play in Asia healthcare innovation and how?
2015 Identity Summit - Philips Case Study: New Healthcare Solutions and Pati...ForgeRock
With Jan van Zoest, CTO HealthSuite Digital Platform at Philips Healthcare.
Royal Philips of the Netherlands is a diversified technology company that is leading the industry in delivering innovative healthcare technologies. In Jan’s current role as Chief Technology Officer for the Philips HealthSuite Digital Platform, he leads a team of key architects that play a leading role in defining the way forward for Philips in big data analytics and cloud computing software technologies, platforms as a service, internet of things, medical imaging, user experience and product line engineering. In this session, Jan will discuss how Philips is designing new healthcare solutions that rely on identity and access management for an improved patient and provider experience as well as enhanced security and privacy of patient data.
The Digital Health Technology Vision 2016 reveals five trends that prove winning in the digital age hinges on people. Keeping up with changing technology is vital, but it’s just as important to evolve the consumer experience, methods of care delivery and career development opportunities for the healthcare workforce.
"IPQC’s The Remote Device Monitoring Summit is the only North American cross-industry remote diagnostics and smart services event for service executives. It will provide you a chance to network with industry thought leaders in prognostics, data analytics, services marketing and remote tools in highly complex environments. This summit will serve as a roadmap for remote service deployment combining both business and technology aspects of deployment projects. Join us as we review these key points and more:
Remote Services Deployment Project Management Customer in Focus Connectivity Models It’s all About Data! Next Steps in the Journey
"
Forum One Web Executive Seminar Series: Internet Technology Investment Planni...Forum One
This presentation was given by Matt Schuttloffel, the Director of Internet Services at the National Wildlife Federation during Forum One's Web Executive Seminar Series at the National Press Club in Washington DC on June 21st, 2007.More information at http://www.forumone.com/content/calendar/detail/2169 . Contact: Kurt Voelker / kvoelker@ForumOne.com .
Field Service East (September 24-26, 2012 at the Grand Hyatt Atlanta Buckhead, GA) is the leading service and support event. Attracting senior-level service and support professionals from 15 different manufacturing industries including Aerospace, Medical Device Manufacturing, Hi-Tech Electronic, Semi-Conductor and Capital Equipment, Construction, Automotive, Telecommunications Equipment, Energy, Industrial and Agricultural Equipment and more!
IDGA’s Air-Launched Weapons Summit is taking place August 24-25, 2009 and will give you the opportunity to learn more about developing and deploying better, faster, and cheaper air-launched weapons. You will have the unique opportunity to interact and network with military, government, academic and private sector leaders.
The event will cover the ever more pivotal role in the way combat operations are conducted across the globe. OIF and OEF have shown that precision strike weapons are a necessity in the modern, urban warfare environment. This event will cover:
• Program Needs and Requirements
• Increasing Weapon System Effectiveness While Reducing Civilian Casualties
• UAV Weapon Integration
For more details please visit the website at: www.idga.org/us/AirLaunchedWeapons
The event brings together senior decision-makers from the entire insurance-capital
markets value chain, including institutional investors, insurance and reinsurance companies, hedge funds and banks. It’s the largest ILS conference in the world, with more delegates, more speakers, and more opportunities for networking than any other event on the market.
Following the huge success of our New York ILS Summit earlier this year, we’ve taken the
important decision to create two dedicated tracks for the life and non-life sides of the
industry. This ensures you maxmize your opportunities on-site, delivering a tailored-learning and networking experience based on your specific area of focus. We’ve also created a series of networking-focused champagne roundtable discussions, enabling you to brainstorm your biggest issues at the same time as making valuable contacts from the industry. And in response to feedback from both conferences, we’ve arranged an exciting guest presentation on the future of human longevity, to be delivered by Bernard Siegel, Executive Director of the Genetics Policy Institute, one of the world’s leading authorities on stem cell research and life enhancing technologies.
The event provides best practices, end-user case studies and industry sharing – factors necessary for you to maximize your gains in the long run.
We will be discussing open- and closed-loop prepaid opportunities and addressing the challenges in both segments. We have also expanded the content to include:
• Mobile Payment Convergence.
• Innovative Card Program Design.
• Global Case Studies.
IQPC prides this event as a content-rich learning opportunity. Its true value lies within the unique platform it offers participants: interactive panel discussions, topic-focused roundtables and peer networking
sessions.
This year’s timely conference will cover over 16 in-depth sessions and case study
examples including:
• Novel Techniques for Formulating a Respiratory Drug Development Pipeline
• Differences in the Development of Small vs. Large Molecules
• Evolving Clinical Endpoints in the Development of Inhaled Corticosteroids
• Clinical Outcomes of PD4 Inhibitors: Valuable Lessons Learned
• Improving the Management of Patient Care in Asthma
• Developing Product Design for Addressing Patient Adherence and Compliance
And much more including 4+ hours of scheduled networking, insightful interactive
panel discussions and a series of interactive workshops.
Learn Best Practice Strategies On How To:
• Assess the need for innovative drug development pipelines in the respiratory market
• Uncover modern techniques for formulating a respiratory drug development pipeline
• Discover if we need new bronchodilators and anti-inflammatory drugs for the treatment of Asthma and COPD
• Develop and enhance product design for addressing patient adherence and compliance
• Discover effective strategies for improving the management of patient care in Asthma
This event will analyze the importance of looking back to the past and learn about the error made, we will talk about moving fordwards and embrace the new web tools to create a more collaborative, flexible, social learning environment and, at the same time, do more with less.
Now is the time to be even more creative with managing talent. Look for ways to continue to improve the skills of
employees. Keep up on the latest tips, technologies, and trends.
• Increase the impact of learning
• Leverage new learning strategies
• Meet the expectations of the next gen workers
• Gain insight as to what can be accomplished
• Make learning more effective
• Save money
• Be ahead of the curve
• Engage employees
The 16th Annual Kid Power conference brings together the leading brands, agencies, media
and strategists to discuss the best ways of positively engaging not just kids, but the whole
family & the “whole child”.
This year’s highlights include:
• Insightful speeches, interactive panels and formal presentations from industry innovators
including: The National Football League, Boy Scouts of America, LEGO, Children's Financial
Network, Inc., Action for Healthy Kids, Sandvik Innovations, Circle of Moms, Tween Brands,
Inc., and many more!
• Structured Networking & Roundtable Discussions where you can reconnect with colleagues
and build new relationships to identify deal-making and partnership opportunities
What else you can expect:
• Understand who your target audience is (is it the parents, the kids, both?) and how best to
reach them in a truly engaging yet still constructive way
• Learn about new research and case studies on reaching moms, dads, grandparents and
other family members
• Explore new technologies – like social networking and mobile marketing – and how to
successfully use them
• Hear specific research results and trend analysis
• Network with marketing, branding and innovation leaders in the “kid space”
Las Vegas, NV & New York, NY (March 17, 2009) – IQPC and Customer Management IQ are now accepting applications for the Call Center Excellence Awards. The Call Center Excellence Awards were established by IQPC to honor, recognize and promote call centers that demonstrate true best practices and achievement in the call center industry.
“Being recognized for call center excellence by our peers is a great honor and serves as confirmation of our hard work and commitment to providing excellent customer care. The IQPC award is an achievement that recognizes our strengths and capabilities and reinforces that the work we do makes a difference in the thousands of lives we touch on a daily basis” says Rosemarie Donzanti of CVS Caremark, 2008 winner of Best in Class Call Center (over 200 staff).
Winners receive world-wide recognition and acclaim in industry publications and press releases. This year, winners will be honored at the Call Center Excellence Awards Luncheon, taking place June 16, 2009 as part of the annual call center event, the 10th Annual Call Center Week.
The 2009 Call Center Excellence Awards categories are:
• Best in Class Call Center (over 200 staff)
• Best in Class Call Center (under 200 staff)
• The Call Center Leader of the Year
• Best Performance Putting the Voice of the Customer to Work
• Best Use of Leveraging Technology For Efficiency and Automation
Past winners include CVS Caremark, Whirlpool, Albridge Solutions, Horace Mann Insurance Companies, Cross Country Auto, Mass Mutual Financial, LeasePlan USA, City of Minneapolis, 311 and NCO Customer Management Inc.
The application deadline is Friday, May 8, 2009. Applications will be reviewed and judged by a group of industry experts. Finalists will be announced May 29, 2009. Apply for an award by visiting http://callcenterweek.com/awards.php
The 10th Annual Call Center Week highlights call center strategies that turn adversity into advantage. Emphasis will be placed on reducing operational costs, leveraging technology to improve efficiency, and growing revenue generating opportunities. Industry speakers include Multimedia Games, CIGNA Voluntary, SunTrust Banks, Hilton Reservations and Customer Care, Horace Mann Insurance, CVS Caremark, Best Buy, Bath and Body Works, eHarmony, SecureAlert, Baylor Healthcare and many more.
Make the most of your internal training program at the fastest growing corporate learning and development conference. The 6th Annual Corporate University Summit will take your training program to the next level through its unparalleled educational sessions, workshops and niche networking. Strategies for success include innovative ways to increase employee motivation & productivity, improve customer satisfaction and drive revenue. Find out why the Corporate University Summit is a top corporate learning and development event, 6 years running. Attend and take part in all new, interactive sessions including:
• Site Tour inside McDonald’s Hamburger University
• Speed Networking
• “30 ideas in 40 minutes” – Rapid Fire Ideas Panel
• Scenario Problem Solving/Brainstorming with your peers
• Cost- Benefit Analysis and Budgeting in Lean Transformation
• Timely Keynotes: “Learning in 2020: What does the Landscape Look Like?”
• 6 Training Seminars and HRCI credits to enhance your professional development
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
1. Register by April 3rd to Save $500
6th Annual
Remote Device Monitoring
& Management Summit
TM
Hear From Leaders in the Field
June 22-24, 2009 • Boston, MA Senior Research Analyst, Strategic Service
Management, The Aberdeen Group
Global Director, Worldwide Service, Gerber
Leverage Your Remote Device Programs by Learning How to: Scientific
Prepare for this year of cost containment and savings with expert advice on how to self
•
Executive Director of Strategic Support Operation,
fund your remote service project McKesson
Use existing product offerings to create new revenue streams and address declining profits
• Business Development, Remote Services, ABB
Process Automation
Mine real-time and historical data to improve customer understanding, touch and experience
•
President, Customer Care, Cardinal Health
Decrease service costs through more efficient deployment and centralized management
•
Director, Multi-Vendor, Philips Medical
Use device connectivity to maintain and enhance your own differentiators rather than being
•
Senior Director, Product Development, Ventana
a carbon copy of your competitor
Medical Systems
Increase customer awareness of remote service benefits and increase customer satisfaction
•
President and Founder, Hahn Consulting
through improved promotion, measurements, and value reinforcement techniques
Senior Service Product Manager, Applied
Biosystems
Benchmark with a Vice President of Customer Support,
“The goal is to optimize processes around the use of our assets, to
Wide Range of Tomotherapy
drive new opportunities wrapped around a model of predictive and
preventive maintenance”.
Industries Manager of Service Lab, Smiths Detection
Randal Weaver, Program Manager, ROCHESTER GENESEE
Including: LSS Services Research and Development Engineer,
REGIONAL TRANSPORTATION AUTHORITY Agilent Technologies
Medical Device
•
Director, Services Marketing and Product
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Telecoms
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forced to optimize asset performance, while at the same time,
Principal, Sagence
reducing overall production and maintenance expenditures. Commercial
•
President & CEO, Palantiri Systems
Remote Service, combined with field service, is the most cost
Food Equipment
•
effective approach to supplementing existing maintenance Director, Global Services Engineering Programs,
infrastructures to achieve that goal”. Power Generation Phillips Healthcare
•
John W. DuBay Business Development Remote Services - Technical Director,
Security Systems
•
Rochester Institute of Technology
North America, ABB PROCESS AUTOMATION
Mining
•
Founder and Managing Director,
SSI Partners, LLC
Program Manager, U.S. Air Liquide America L.P.
Major Sponsors: VP, Business Development, Qualtech System Inc.
Media Partners:
Sponsor:
Chief Services Strategist, Qualcomm
Executive Vice President and Co-Founder, Axeda
Corporation
TM
Vice President of Customer Success, Axeda
Senior Manager Global Services, Security
Operations, EMC Corporation
www.iqpc.com/us/remoteservicestrategy | 1-800-882-8684 IT Director, EMC Corporation
2. Remote Device Monitoring Who Will Attend
& Management Summit Attendees will include VPs, From Manufacturers of:
TM
Directors of: • Medical equipment
• Strategic Initiatives • Semiconductor
Dear Colleague, • Service Marketing and production equipment
Business Development • Office equipment,
Welcome to 6th Annual Remote • Technical Support Retail and POS Systems
Device Monitoring and Managem
ent Summit • Service/Support Call • Industrial equipment
Center • Telecoms equipment
With the status of the current econ
omy, we know that you are facing • Product Management • Commercial
even greater
demands to increase customer satis
faction, service delivery and increased • Services Technology transportation
sales
performance. The good news how
ever, is that Remote Device Monitorin • Program Managers (aviation, automotive,
g is continuing
to bring about increased opportuni
ty despite a very difficult economic marine)
environment. To
capitalize on the many benefits inclu
ding: a strong ROI, enhanced prod Engineers involved in: • Enterprise IT
uct offerings,
greater customer satisfaction and
loyalty, and environmentally sound • Service • Food service equipment
opportunities, you
need to know how to optimize proc
esses in order to extract the largest • Technical Support • Building systems –
value that will
deliver the greatest benefit to your
overall organization. • Field Service Software HVAC, elevators,
• Remote Services security
Let this conference help you reach • Product Support • Construction equipment
your key performance indicators for
success
Engineering • Power Generation
Our Speakers Will Provide a Set • R&D/Product • Security systems -
of Tools to Help You Obtain the
Greatest
Amount of Intelligence From You Development Airports
r Devices
Greg Dameron, Senior Director, Prod
•
uct Development, Ventana Medical
Systems will
teach you how to predict moveme
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problems through powerful busin
Sponsorship and
ess intelligence
Randal Weaver, Advanced Systems
•
Technology Program Manager, Roch
ester Genesee
Regional Transportation will teach
Exhibition Opportunities
you how to manage key service
metrics and
analyze the net promoter score
of service operations
John Canosa, President & CEO, Palan
•
Sponsorships and exhibits are excellent
tiri Systems will show
you how to take advantage of Web opportunities for your company to showcase its
2.0 and true
real time device connectivity to products and services to high-level, targeted
change the
rules of the game decision-makers attending the 6th Annual Remote
Device Monitoring & Management Summit. IQPC
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and Service Management IQ help companies like
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all of which are customer-tailored to assist your
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Naomi Secor Lo
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Remote Device Monitoring & Management, please
contact Mario Matulich at 212-885-2719 or
sponsorship@iqpc.com.
About Our Sponsors
Major Sponsor: electronic products to be networked for remote access, monitor and control it over a network or
Qualcomm Enterprise Services provides comprehensive Smart the Internet. Lantronix products provide a secure network connection to equipment and
Service and M2M solutions for Telehealth/Telemedicine, Smart Grid, machines, even behind corporate firewalls, creating the virtual infrastructure for remote product
Consumer Products, Fleet and Asset Management, and Industrial service models. They also extend the ability to remotely manage IT equipment and literally
Applications. Our hosted solutions are tailored around the unique needs of each client, enabling thousands of networked devices, regardless of location, from a central point of access. The
proactive, highly differentiated offerings delivered under the client’s own brand. Solution company’s headquarters are located in Irvine, Calif. Website: www.lantronix.com
components include “plug and play” wireless communications, robust 24/7 IT infrastructure,
enterprise software, and IT professional services. We bring a broad level of expertise and insight Axeda Corporation delivers on-demand remote service capabilities to over
to our clients as mainstream adoption takes hold. The new administration’s focus on energy (and 100 of the world’s leading manufacturers including Cardinal Health, EMC, and
energy conservation), healthcare and education offer new and heightened opportunities for Siemens. The award-winning Axeda ServiceLink solution allows companies to
growth and dramatic impact through the implementation of Smart Services. Website: proactively service and support their products, driving optimal uptime at the lowest possible cost.
www.qualcomm/ges/smartservices In 2006, Axeda became the first and only remote service application provider to receive the
prestigious VeriSign® Security Certification. Axeda Corporation is a privately held company
Sponsors: headquartered in Foxboro, Mass. and can be reached at www.axeda.com.
EMRT is a leading software solutions provider helping companies
connect machines, people and enterprise Sagence, a management advisory and consulting firm, helps device
systems to create value by converting data into actionable information. manufacturers create innovative information based products and
EMRT’s solutions help reduce cost, deliver incremental services revenue, increase responsiveness, predictive services through our Intelligent Connected Device practice. We focus on aligning
enhance overall quality of service and extend the enterprise’s value to the customers. To learn business needs and strategy to ensure program success.
more about EMRT visit us at www.emrt.com. Sagence is a firm designed to help clients compete more effectively by leveraging their
information assets. We combine deep industry experience with expertise in information
Qualtech Systems, Inc. (QSI) offers field service intelligence solutions to OEMs management, analytics and decision science, to build Strategic Information Capabilities for our
and end users in the commercial and defense space. QSI customers have clients. Services include strategic advisory and planning services to solution architecture and
consistently achieved higher customer satisfaction and improved profitability by implementation. For more information please visit www.sagencegroup.com.
optimizing field service operational metrics such as asset uptime, lead time to act,
mean time to repair, first time fix rate, spares consumption rate and work force productivity. QSI’s Only Glassbeam delivers product analytics
TEAMS® software solutions enable optimization of product design for effective field service, Glassbeam is the first company to provide a software-as-a-service (SaaS)
TM
provide timely and actionable service intelligence in the field through real time and ondemand solution for product analytics – an automated, highly visual solution to
monitoring and diagnostics and guide every technician to perform like an expert.Some of QSI's help equipment manufacturers unlock the business value of operational data that is routinely
customers include Boeing, FEI Company, GE, Honeywell, NASA, Orbotech, Pratt & Whitney, communicated back to their organizations via “call-home” capabilities.
Sikorsky, Thales and DoD. Website: www.teamqsi.com Our solution incorporates patent-pending technology that can analyze product information from
multiple sources, including customer product logs. The Glassbeam solution automatically creates
Lantronix is a leading innovator in device networking technology. The a datawarehouse, Clearhive™ , that can be used to glean keen insight into key functions such
company specializes in wired and wireless solutions which enable as engineering, services, support and sales. www.glassbeam.com.
Register Today! www.iqpc.com/us/remoteservicestrategy | 1-800-882-8684
2
3. Monday,
Pre-Conference Workshops June 22, 2009
A Guide to Successfully Marketing Remote Service Intelligence and Knowledge Creation
A B
Services
Al Hahn, President & Founder, Hahn Consulting Bob Ticknor, VP, Business Development, Qualtech System Inc.
Equip your direct and indirect marketing and sales teams with the There has been significant money and time spent on knowledge
8:00-11:00 Choose A or B (Breakfast will be served)
tools and information they need to extract maximum commercial management projects and for many, it is not providing the desired
benefit from Smart Services in the shortest possible time span. benefits. KM is great at knowledge; access and retrieval, publishing and
In order to successfully market remote services you must know how to many other positive attributes. What is missing is the creation of the
package, price and promote them. This master class will take you step- knowledge in the first place. Knowledge management does not create
by-step through these important tasks. Learn what other companies knowledge but with the added value of Service Intelligence (SI) we have
are doing and where there is room for innovation. This class will the best of both worlds. Service intelligence is all about creating the
discuss best, worst and common practices for remote services. knowledge that is needed for any service agent to more effectively and
What will be covered: efficiently solve customer issues.
• Packaging remote services using bundling techniques for some, What will be covered:
making them stand-alone for others • Learn how to know what knowledge needs to be created
• Pricing remote services using cost-plus, market-based, and value- • Learn how to create the knowledge
based techniques where they are most effective • Learn how to value the impact of the created knowledge
• Promoting remote services using techniques appropriate for services • Define the interrelationship of KM, DRM and SI
such as websites, data sheets, conference presentations and white • Understand where SI and KM interact and add value to with the
papers service delivery process
• Creating customer value with remote services by understanding how • Discuss the cost of not doing this
customers receive value, then how to articulate that value How you will benefit:
How you will benefit: • Walk away with a tools and techniques you can use to improve your
• Utilize the best and common marketing practices for remote services knowledge creation
• Avoid common mistakes associated with remote services • Hear about practical actions you can take today without any
• Obtain the best prices for remote services, increasing revenue and technology or investment
profits through better pricing and discounting practices • Learn key metrics and the typical value of knowledge components
• Increase customer awareness of remote service benefits and increase • Discuss common pitfalls and how to avoid them
customer satisfaction through improved promotion, measurements,
and value reinforcement techniques
Conducting Root-Cause Analysis of Equipment Developing a Roadmap to Becoming a Best in
C
A B
D
Failures Using Remote Service Data Class Service Organization: Leveraging Smart
Remote Service to Generate Revenue and
Mark Mosher, Director Product Development Support Solutions,
EMRT, James Cotter, Director Remote Services, EMRT Optimize Performance
The servicing of equipment has been going on for years; much of it Axeda
simply reacting to problems at-hand. That is to say, there never was Due to increased pressure from asset owners/operators for higher
much of a feedback loop that enabled equipment manufacturers to uptimes, and longer product lifecycles, manufacturers across many
11:15 – 2:15 Choose C or D (Lunch will be served)
produce a higher quality product that increase MTBF. The increase in industries are incorporating Remote Product Service (RPS) solutions into
equipment connectivity enables service organizations to gather data on their sales and support strategy. The challenge faced by many
a regular basis and to respond to alarm conditions. However, many companies is a familiar one for advocates of new technology- how to
organizations are still using the “old” service model in a more efficient recognize and realize the potential business benefits. During this
way rather than fully utilizing the advantages of connected devices. In workshop you will learn how high performance businesses leverage
this workshop, you’ll learn how you can go beyond your basic remote smart remote service technologies and receive a framework to evaluate
service delivery model in a way that better utilizes the data you collect your respective businesses and discover additional opportunity.
to increase the effectiveness of your diagnosis. More specifically, how Participants will learn how to:
you can ensure the data you gather supports incident prediction and • Identify the criteria for what defines a high performance service
condition-based maintenance. Most importantly, how do all of these organization
issues tie into the mission critical business goals for remote services • Understand the capabilities offered by remote service technologies
within the organization as a whole? • Recognize the benefits offered by deploying remote service
What will be covered: technologies
• Identify salient data for diagnostics support
• Develop and launch new smart remote service offerings for both
• Create a diagnostics model
internal and external customers
• Fishbone a diagnostics model
How you will benefit
• Determine parameters for remote proactive service
• Learn how reduce field service visits by 15%
• Limit false positives
• Hear how you can reduce mean time to repair by 50%
• Align these technical advances with the business goals of the service
Richard MacKeen
model
Executive Vice President and Co-Founder
How you will benefit:
Axeda Corporation
• Identify parameters that need to be generated as state and incident
data
• Supply remote diagnostician with better data and tools
• Enable remote prognostics and condition-based maintenance
• Develop results based technical advances in the service business
model that can increase aftermarket service revenue for the
organization
3
Major Sponsor: Sponsors: TM
4. Monday,
Pre-Conference Workshops June 22, 2009
Business Intelligence & Analytics Applied to Service Transformation – How Remote
E
A B
F
Smart Services Data Services Enables the Shift of Skills Within a
Service Organization
Mark W. Mueller, Managing Partner, DataClarity Corporation
As increasing numbers of equipment manufacturers become Jack Levin, Founder and Managing Director, SSI Partners, LLC
connected to larger populations of their customer’s equipment, the Traditional models of service delivery don’t cut it anymore. There aren’t
potential value of the data being harvested grows exponentially over enough skilled technicians to go around. Even if there were, they would
time. Yet most OEMs have not taken steps to liberate all this data that be too expensive. Equipment service organizations will have to
can many times result in cost savings, incremental service revenue, dramatically change to compete. They will need to “transform” by
increased levels of customer understanding, and product engineering shifting the skills distribution around the organization.
feedback to name just a few. This transformation is made possible with remote service technologies.
Early adopters who understood this concept but utilized traditional Unlike any other time in our service business history, we have the
data warehousing and business intelligence techniques not optimized opportunity to invoke meaningful change - the kind of change that
for remote product data found their initiatives severely lacking because allows service organizations to scale and still keep costs in control. This
2:30 – 5:30 Choose E or F
they did not employ a holistic approach where both the equipment is the change that delivers on the promise of better service at a lower
and business system data was integrated. Additionally, these legacy cost.
systems were rarely designed to provide predictive or even near real- Participants will learn how to:
time information necessary to promote service behaviors consistent • Identify key success factors to achieving this transformation
with the expectations of equipment users today – they simply did not • Identify current inhibitors to change and how to overcome them
deliver the right information to the right stakeholders at the right time, • Align the service mission with what motivates service employees
which is just critical in today’s business climate. • Apply remote service technologies to fully leverage employee skill sets
In this workshop, we will discuss and show you several approaches to How you will benefit:
liberate both business and machine information to optimize processes • Overcome internal barriers to achieving successful change
around various strategic product and service initiatives. • Enlist the organization in supporting the transformation instead of
Participants will learn how to: resisting it
• Decrease service costs through more efficient deployment and • Achieve a scalable model that can grow with the business
centralized management
• Increase revenue through intelligent value-add service offerings
• Increase service operating margin and profit through better
management of field spare parts inventory
• Evolve service operations to automate problem resolution, fixes and
updates
• Mine real-time and historical data to improve customer
understanding, touch and experience
• Create products that are more reliable, and easier to adopt and use,
and accelerate introduction cycles by way of a product engineering
feedback loop
A Next Generation Approach to Monetizing Device Connectivity: Why You Should Stop
G
A Monitoring Your Devices
John Canosa, President & CEO, Palantiri Systems allow your company to capitalize on your unique competitive
Chris Kuntz, VP Business Development, Palantiri Systems & Mike advantages, domain experience, and intimate knowledge of your
5:45 – 8:45 (Dinner will be served)
Mahoney, Senior Enterprise Architect, Palantiri Systems equipment.
Discussions regarding remote monitoring have for too long been Participants will learn how to:
focused on providing more efficient maintenance and repair services • Build your brand by creating unique and differentiated services that go
and driving customer satisfaction. However the reality of today is that far beyond maintenance and repair.
satisfaction is not enough. A satisfied customer will walk away from • Create an engaged customer base that eagerly contributes to the body
you if they get a better deal somewhere else. The goal of any of community knowledge
organization today must be to create loyal and engaged customers Extract value from a real time social collaboration style environment
•
that have a true stake in you as a vendor. that includes customers, employees and devices as participants
This workshop shows how you can get out of the monitoring as a • Take advantage of Web 2.0 and true real time device connectivity to
replacement for break/fix service mentality and start using device change the rules of the game
connectivity as a true competitive weapon. By combining some of the How you will benefit:
macro trends such as social networking and device networking, OEM's Gain a better understanding of how companies are benefiting from
•
can create a true community environment that not only lets them Web 2.0 and extended collaboration tools
become a more efficient organization internally, but also creates • Come away from this workshop viewing device connectivity as an
potential new revenue streams and unique market growth integral part of the business rather than a remote service offering
opportunities. Attendees of this workshop will learn how to start • Use device connectivity to maintain and enhance your own
building an ecosystem of differentiated information based services that differentiators rather than being a carbon copy of your competitor
Register Today! www.iqpc.com/us/remoteservicestrategy | 1-800-882-8684
4
5. Main Conference Day One Tuesday,
June 23, 2009
Chairperson’s Opening Remarks 10:00 Morning Break
8:00
Mark Vigoroso, Chief Services Strategist, Qualcomm
10:45 Real Time Cost Management of Remote Monitoring
Keynote: Exploring the Next Generation of RDM for A Diverse Industry Mix
8:15
Capability: Beyond Cost Savings to Value Added Scott Terdic, Program Manager, U.S. Air Liquide America L.P.
Offerings to Your Customer Manage a sea of data and generate standardized reports
•
Fawaz Khalil, Director, Services Marketing & Product Establish and set and efficiency benchmarks
•
Management, Gilbarco Veeder-Root Reduce cost and improve resource consumption through remote
•
Leverage Remote Device Monitoring infrastructure and capability to device monitoring and management
•
provide value beyond the traditional single unit break/fix model; by
Research Study Findings
11:30 Research Takeaway Session:
moving into adjacencies and delivering site-wide decision-support
Turning Service and Support Into a Profit Center
Increase “stickiness” and retain customer loyalty by driving
•
competitive advantages in site layout, marketing, customer Glen Allmendinger, President Harbor Research
satisfaction, inventory management, environmental footprint and Receive a copy of the Harbor Research Report on Business Models
•
other areas for Smart Services
Enable enterprise-wide view of local assets to drive process, Forecast and plan for service demand to achieve sizeable
• •
planning and functional improvements improvements in key field service metrics
Realize the importance remote service plays as a competitive
•
Research Takeaway Session: Research Study Findings
9:00 differentiator as product margins shrink from increased global
Benchmarking Data: competition
The Maturity of Remote Product Service Examine the challenges, opportunities and go-forward approaches
•
Sumair Dutta, Senior Research Analyst, The Aberdeen Group that define world-class profit-maximized service management
Receive the results from the 2008 and 2009 research efforts, Articulate the key success factors and guiding principles to succeed
• •
benchmarking key service and asset performance criteria to
12:15 EMRT and Impact Technology Lunch Session:
distinguish best-in-class service and manufacturing companies
Examining a Remote Services Implementation
Learn how Best-in-Class companies are looking to optimize the processes
•
Lifecycle Model
around the use of your assets, so as to drive new revenue streams
wrapped around a model of predictive and preventive maintenance Jim Cotter, Director, Remote Services Solutions, EMRT, Bill
Discuss key performance areas tracked with respect to serviceable Nickerson, Vice President, Product Development, Impact
•
asset availability, service efficiency performance via first-time fix and Technologies
improvement in mean time between failure for their assets over the This session introduces a Remote Services Implementation Lifecycle
last two years Model for product manufacturing companies. The stages of this
Gain insight into the roadmap to Best-in-Class, leveraging process standard model will be presented along with how your company can
•
oriented strategies, organizational structure and improved benefit by adopting this model. These stages include Device
knowledge assimilation and management Enablement, Integration, Participation, Knowledge and Action based
Understand the value of remotely captured data across other value on the gathered intelligence that results in measurable ROI.
•
chain components in your organization, i.e. product design,
12:35 Lunch for Speakers & Delegates
marketing, and manufacturing
Track A: Initial Deployment Track B: Data Capture - Data Analytics - Business Intelligence
Achieving a More Customer-Centric Business Model by
Building the Business Case and Financial Justification
1:30
Leveraging Enhanced Data Collection from Connected
for Launching a Remote Service Program
Equipment
Jim Pendergast, Vice President of Customer Success, Axeda
Earl Clark, Principal, Sagence
Steve Deasy , IT Director, EMC Corporation
• Maximize system uptime and improve productivity through
Chris Grondin, Senior Manager Global Services, Security
monitoring of customers instruments
Operations EMC Corporation
• Reduce the loss of critical samples and reagents, and help ensure the
Discuss the business process implications for remote device
•
accuracy and quality of results
monitoring and management and ensure the economics of a
• Integrate data collected via remote monitoring into the product
project are sound
design cycle for continuous improvement
Develop a service business case that is aligned with product
•
• Expand service to more product lines enabling more customers to
strategies and properly aligns service with products
take advantage of the strong benefits that the service delivers
Conduct a ROI and payback analysis to obtain stakeholder buy-in
•
Hear about the secret to gaining adoption in secure, regulated
•
environments
Discuss the key success factors to track and measure upon rollout
•
Change Management: Preparing Your Organization Improving Asset Auditing & Management to Improve
2:15
for the Shift from Products to Services Maintenance Efficiency, Cost & Reliability
Robert Bell, Executive Director of Strategic Support Operations, Gerard Doyle, Manager of Service Lab, Smiths Detection
McKesson • Analyze usage to optimize maintenance and replenishment
Review the concept of remote device monitoring and management • Gain access to real-time information remotely such as asset usage
•
and how to deliver the message to key stakeholders and and replenishment of stock and consumables
throughout the organization • Conduct a real-time audit and traceability of high value assets for
Examine the process requirements for the R&D Function improved reporting capability and reduced workload on asset
•
Identify the support core competencies necessary for installing the administrators
•
system
Establish ownership throughout the key organization departments
•
Afternoon Break
Afternoon Break
3:00
5
Major Sponsor: Sponsors: TM
6. Self-Funding Your Remote Service Project On-Demand Product Intelligence Using Your Systems’
3:45
Operational Data
Bob Ticknor, VP Business Development, Qualtech
Hear how to yield returns three to four times the investment in this year Puneet Pandit, CEO, Glassbeam
•
of cost containment and savings • Lower support costs, including Tier 1 support cost reductions of 20%
Discuss the various methods and best practices that are necessary to • Increase revenues from new services of 4% or more now possible using
•
achieve the optimal amount of savings real time performance and capacity information on your products
Discuss the common pitfalls and how to avoid them • Conduct better product planning on new features leading to new revenue
•
Validate your current work with CSS streams across product lifecycles
•
Learn what metrics to look at for the most value with the least effort • Maintain effective up-sell and cross-sell of products based on real-time
•
customer information
• Increase customer satisfaction through product enhancements and faster
resolution of issues
Protecting Your Business Resources: Identifying & Delivering Greater Business Value Through Business
4:30
Evaluating Security Risks Associated With Your Remote Intelligence and Performance Management
Service System Greg Dameron, Senior Director, Product Development, Ventana
Philip Severe, Senior Service Product Manager, Applied Biosystems Medical Systems
Evaluate how vendors manage response to security issues over time • Gain competitive advantages with visibility to service and device
•
Discuss the culture around security issues and address how to overcome performance through powerful business intelligence capabilities enabling
•
customer security concerns and accelerate remote service program news ways to organize, view, schedule and distribute data
adoption • Leverage remote service technology to achieve business goals and elevate
Identify the risks and requirements upfront through a careful remote customer productivity and satisfaction by minimizing time spent
•
service evaluation process troubleshooting and decreasing the need for on-site service calls
Establish a policy for permitting access only to appropriate resources to • Predict movement of inventories and early detection of problems, enabling
•
enable safe business communication manufacturers and 3rd party service providers to proactively schedule
maintenance and maximize asset readiness
Cocktail Reception
5:15
Main Conference Day Two Wednesday,
June 24, 2009
Coffee & Registration 10:30 Panel Discussion: The Green Evolution and Remote
7:30
Service
Chairperson’s Opening Remarks
8:00 Michael Thurston, Technical Director, Rochester Institute of
Mark Vigoroso, Chief Services Strategist, Qualcomm Technology
Randal Weaver, Rochester Genesee Regional Transportation
Supporting a Globally Dispersed Customer Base
8:15 Authority
Through Remote Service Transformation Scott Terdic, Program Manager, U.S. Air Liquide America L.P.
Mark Hessinger, Global Director, Worldwide Service, Gerber Discuss green as a strategic priority as it addresses the issue of shrinking
•
Scientific product margins and an overall responsibility for cleaner environment
Transform your service organizations from an quot;old-worldquot; product Achieve a greater cost savings with green initiatives, reducing CO2
• •
identification and development approach to an application emissions and eliminating burning and shipping processes
development environment Learn how your organization can emerge as an important contributor in
•
Create both the infrastructure and the organization to support new reducing carbon emissions through intelligent device collaboration and
•
world products and services that will increase revenues and profits management
Extend the reach and expertise of your globally located technicians for
•
11:15 Panel Discussion: The Aging Workforce and Remote
faster and more accurate resolution to product issues
Service
Transform your produce support processes to drive customer loyalty by
•
measuring customer satisfaction to ensure long-term retention Mark Hessinger, Global Director, Worldwide Service, Gerber
Automate consumable resupply in generating new revenue sources Scientific
•
Phil Severe. Senior Service Product Manager, Applied Biosystems
Showcasing the Continuous Value of Remote Services
9:00 Jonathan Gray, LSS Services, Research & Development Engineer,
through Proof of Performance Service & Delivery Agilent Technologies
Mark Vigoroso, Chief Service Strategist, Qualcomm Prepare for the succession of a highly-skilled workforce approaching
•
Discuss the remote services vs. human touch paradigm retirement age by learning ways to capture knowledge and share this
•
Develop response and resolution metrics and proactive support value information across teams
•
Drive greater customer intimacy through careful positioning to the end Discuss how remote service software can encapsulate historical
• •
customer expertise on diagnosis and repair of problem
Re-engineer and re-train your internal sales and service organizations
•
Morning Break
9:45 for remote service capabilities of the future
12:30 Lunch for Speakers & Delegates
Track A: Creating Loyal & Engaged Customers Track B: Service Strategy & Revenue Optimization
Deployment of a Service On-Demand Model for Lowered Discovering New Sources of Profit from Additional
1:30
Costs & Improved Operations Services While Helping Your Customers Streamline
Operations
Randal Weaver, Advanced Systems Technology Program Manager,
Rochester Genesee Regional Transportation Dave Kline, Director, Multi-Vendor Services, Philips Medical, Jim
Managing key service metrics and analyzing customer response to service Cotter, Director Remote Services Solutions, EMRT
•
operations • Obtain added service revenue from higher-value maintenance contracts
Putting a value on customer time: Reduce costs while growing good will • Increase service profitability through lower costs and more efficient delivery
•
Benefit from best-in class service in extended aftermarket service • Receive full-time secure and complaint access to your equipment, enabling
•
offerings like direct content advertising, customer loyalty program and effective support that meets the customer’s LOS requirements without
service customization violating security requirements
Register Today! www.iqpc.com/us/remoteservicestrategy | 1-800-882-8684
6
8. International Quality & Productivity Center
❑Yes! Please Register Me For 535 5th Avenue, 8th Floor
New York, NY 10017
Remote Device Monitoring
& Management Summit
TM
❑ Conference Only ❑ Workshop(s) Only ❑ All Access
❑ A or ❑ B ❑ C or ❑ D ❑ E or ❑ F ❑G
Please Choose Your Workshops:
Your customer registration code is:
When registering, please provide the code above.
Name__________________________________ Job Title ________________________
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5 EASY WAYS TO REGISTER:
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❑ Please keep me informed via email about this and other related events. Web: www.iqpc.com/us/remoteservicestrategy
1
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preceding page. 535 5th Avenue, 8th Floor
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❑ I cannot attend, but please keep me informed of all future events. 10721.003/NP
Register by April 3rd to Save $500
6th Annual
Remote Device Monitoring
& Management Summit
TM
Major Sponsor:
June 22-24, 2009 • Boston, MA
Leverage Your Remote Device Programs by Learning How to:
Prepare for this year of cost containment and savings with expert advice on how to self
•
Sponsors:
fund your remote service project
Use existing product offerings to create new revenue streams and address declining profits
•
Mine real-time and historical data to improve customer understanding, touch and
•
experience
Decrease service costs through more efficient deployment and centralized management
•
Use device connectivity to maintain and enhance your own differentiators rather than
•
being a carbon copy of your competitor
Increase customer awareness of remote service benefits and increase customer satisfaction
• TM
through improved promotion, measurements, and value reinforcement techniques