The document defines core competencies and provides descriptions of levels of proficiency for each competency. It includes competencies such as technical/job knowledge, achievement orientation, customer service orientation, communication, self-development, teamwork, and initiative. For each competency, it describes the expected behaviors, skills, and experience required at different proficiency levels from basic to expert.

1. Core Competency Dictionary
- 1 -
TECHNICAL & JOB
KNOWLEDGE
ACHIEVEMENT
ORIENTATION
CUSTOMER SERVICE
ORIENTATION
CONCERN FOR ORDER
& QUALITY
COMMUNICATION SELF DEVELOPMENT TEAM WORK INITIATIVE
The technical and job
knowledge section will
list in detail the skills
and knowledge that the
job holder is required to
have in order to perform
the job to the standard
expected. The
candidate or jobholder
should have
demonstrated his ability
to apply the knowledge
in a real world work
environment. Technical
and job knowledge
should be described in
specific terms such as:
“Detailed knowledge of
Financial Accounting
Standard Board
reporting standards” or
“Demonstrable visual
literacy and ability to
create wiring diagrams
using CAD software”.
“An in-depth practical
knowledge of
compensation and
benefits theory and an
ability to apply it to an
organization.”
Achievement
Orientation is having
the sustained energy
and determination in
the face of obstacles to
set and meet
challenging targets, in
compliance with
quality, time and
budget standards, and
delivering the required
business results.
Customer Service
Orientation is the
willingness and ability to
give priority to customers
and delivering high quality
services which meet their
needs.
Customer Service
Orientation applies to
external and internal
customers.
Concern for Order and
Quality reflects an
underlying drive to reduce
uncertainty in the
surrounding environment.
It is expressed as
monitoring and checking
work or information while
insisting on clarity of roles
and functions.
Effectively communicates
by actively listening and
sharing relevant
information so as to
anticipate problems and
ensure effectiveness of
the work flow; effectively
communicates by
adjusting style, tone and
level of detail appropriate
to the audience and
occasion.
Self Development
involves proactively taking
actions to improve
personal capability. It
also involves willing to
assess one’s own level of
development or expertise
relative to one’s current
job, or as part of focused
career planning.
Teamwork is about
working co-operatively,
across cultures and
organisational boundaries
to achieve shared goals.
Plans work and carries
out tasks without detailed
instructions; makes
constructive suggestions
and prepares for
problems or opportunities
in advance. Undertakes
additional responsibilities
and responds to situations
as they rise with minimal
supervision. Creates
solutions to problems;
recommends new ideas
as potential solutions to
existing problems.
Generates novel and
valuable ideas and uses
these ideas to develop
new or improved
processes, methods,
systems, or services.

2. Core Competency Dictionary
- 2 -
LEVEL 4
IS AN EXPERT IN HIS
FIELD/WORK AREA
LEVEL 4
SETS AND MEETS
CHALLENGING
GOALS & SEEKS
LONG TERM
IMPROVEMENT
LEVEL 4
SERVES LONG TERM
INTERESTS
LEVEL 4
MONITORS DATA &
PROJECTS
LEVEL 4
COMMUNICATES
COMPLEX MESSAGES
LEVEL 4
TAKES RESPONSIBILITY
FOR PERSONAL CAREER
DEVELOPMENT
LEVEL 4
CREATES TEAM
WORKING
LEVEL 4
ENCOURAGES INITIAVE
IN OTHERS
A subject matter expert.
Able to bridge technical
and professional
knowledge with
personal, interpersonal,
and managerial skills.
Can anticipate future
consequences and
trends accurately; is a
go to person for best
practices in his/her
department or function.
Continuously
experiments with and
creates new processes
in order to be at the
leading edge of
innovation in the
workplace.
Achieves significant
progress in the long
term. Sets out to be
the best – has own
measures of
excellence and works
to these.
Is able to set short,
medium and long term
goals and achieve
these goals despite the
obstacles that may
exist.
Takes deadlines
seriously and does not
accept to not meet
them.
Always works closely with
customers, developing an
independent view of their
needs and acting in their
long-term interest.
Moves customer thinking
forward, helping them
understand issues beyond
their day-to-day work.
Monitors progress of
a project against
milestones or
deadlines.
Monitors data,
discovers
weaknesses or
missing data and
seeks out
information to keep
order.
Handles complex on-the-
spot questions.
Communicates complex
issues clearly and credibly
with widely varied
audiences.
Uses varied
communication systems,
methodologies and
strategies to promote
dialogue and shared
understanding.
Delivers difficult or
unpopular messages with
clarity, tact and
diplomacy.
Seeks out new
information and
opportunities to enhance
competencies, and
integrates the results into
own career planning.
Takes action to improve
own abilities in line with
career goals, including
volunteering for “stretch”
assignments and taking
on increased
responsibilities.
Creates new opportunities
for individuals to work
together, breaking down
barriers that may get in
the way of effective
teamwork.
Challenges others to do
the same.
Is a model of co-operative
behaviour.
Commits time and
resources to team-based
projects.
Fosters an environment
that anticipates and acts
upon potential threats
and/or opportunities.
Coaches others to
spontaneously recognize
and appropriately act on
upcoming opportunities.
Gets others involved in
supporting efforts and
initiatives.

3. Core Competency Dictionary
- 3 -
LEVEL 3
HAS INDEPTH JOB
KNOWLEDGE
LEVEL 3
DRIVES FOR
IMPROVEMENT
DESPITE FREQUENT
OBSTACLES
LEVEL 3
ADDRESSES
UNDERLYING NEEDS
LEVEL 3
MONITORS OWN WORK
& THE WORK OF
OTHERS
LEVEL 3
ADAPTS
COMMUNICATION TO
OTHERS
LEVEL 3
ACTIVELY SEEKS
FEEDBACK AND
PERFORMANCE
ENHANCEMENT
LEVEL 3
BUILDS THE TEAM
LEVEL 3
ACTS PROMPTLY IN
CRISIS SITUATIONS
Demonstrates detailed
and comprehensive
knowledge of own area.
Is recognized as an
expert by people across
Archimedia.
Maintains a
comprehensive
knowledge of related
external issues and
knows about upcoming
developments.
Demonstrates extensive
understanding and in
depth knowledge of his
work and overall
function of other
departments. Sees how
they interrelate and
work together a system.
Is determined despite
frequent obstacles.
Tackles difficult
problems and takes
personal responsibility
for reaching solutions.
Seeks ways to improve
overall performance
levels to give higher
levels of satisfaction to
target groups.
Takes time to question and
understand the real,
underlying needs of
customers, beyond those
initially expressed.
Establishes systems to
collect customer feedback.
Focuses resource without
bias on priority areas
and/or key customer
groups.
Monitors quality of
others' work.
Checks to ensure that
procedures are
followed.
Keeps clear detailed
records of own or
others' activities.
Points out non-
conformance to others
and works with them to
reach and exceed the
standards set.
Adapts content, style,
tone and medium of
communication to suit the
target audience’s
language, cultural
background and level of
understanding.
Takes others’
perspectives into account
when communicating,
negotiating or presenting
arguments.
Responds to and
discusses issues in an
understandable manner
without being defensive or
disrespectful to others.
Anticipates reactions to
messages and adapts
communications
accordingly.
Actively seeks feedback
from others including
colleagues, individuals
and families, and
managers, and integrates
the results into personal
development efforts.
Proactively shares
information and learning
with colleagues.
Addresses conflicts or
issues within the team in
a positive and open
manner.
Provides clear feedback
to team members.
Uses understanding of
different interests and
agendas to achieve
positive outcomes.
Uses emotional
intelligence to understand
team dynamics and to
harmonise and synergise
energies of the team.
Takes action to avoid or
minimize potential
problems or maximize
potential opportunities in
the future by drawing on
extensive personal
experience.
Defines and addresses
high-level challenges that
have the potential to
advance the state-of-the
art in an area.
Starts and carries through
on new projects.

4. Core Competency Dictionary
- 4 -
LEVEL 2
HOLDS SUFFIFIENT
JOB KNOWLEDGE
LEVEL 2
WORKS TO GOALS
AND MANAGES
OBSTACLES
LEVEL 2
ADDS VALUE
LEVEL 2
CONSISTENTLY
PRODUCES HIGH
STANDARDS
LEVEL 2
FOSTERS TWO WAY
COMMUNICATION
LEVEL 2
INITIATES SELF
DEVELOPMENT
LEVEL 2
INVOLVES OTHERS
LEVEL 2
ADDRESSES IMMINENT
ISSUES
Demonstrates detailed
knowledge and
expertise in own area.
Can answer technical
queries from others.
Shows some knowledge
of related issues and
subject areas.
Develops own technical
skills and knowledge by
looking out for
opportunities to engage
in continual professional
development.
Shares knowledge and
expertise openly and
freely, providing
appropriate guidance,
coaching and advice on
technical issues.
Becomes familiar with
the activities of a wide
range of other
organizational functions
within Archimedia and
how they should work
together as a system.
Identifies
interdependencies
among departments in
the company.
Understands and
works towards goals
set by others.
Measures progress
against targets. Seeks
to understand reasons
for obstacles and to
find ways to overcome
them.
Acknowledges the
work and contribution
of others.
Thinks about the customer
when undertaking day-to-
day work. Questions ‘how
he/she is this adding value
for the customer?’
Makes decisions with the
customer in mind.
Takes pride in delivering a
high quality product or
service. Investigates
service delivery and
provides solutions to
problems.
Corrects mistakes and
takes action to ensure
that they do not re-occur.
Takes action to avoid
errors whilst working.
Seeks clarity about
what’s required of them.
Personally maintains a
high quality environment
in own area of work.
Strives to produce work
which meets the
standards expected.
Elicits comments or
feedback on what has
been said.
Maintains continuous
open and consistent
communication with
others.
Openly and constructively
discusses diverse
perspectives that could
lead to
misunderstandings.
Communicates decisions
or recommendations that
could be perceived
negatively, with sensitivity
and tact.
Supports messages with
relevant data, information,
examples and
demonstrations.
Analyzes own
performance to
understand positive
experiences and
set-backs and takes
specific short-term action
to improve performance in
current job.
Applies learning on the
job.
Actively includes
individuals from different
backgrounds in team
activities.
Capitalises on different
skills and ideas.
Spends time helping
others think through
issues.
Speaks positively of
others.
Takes the time to learn
about and understand
other departments and
people.
Takes action to avoid
imminent problem or to
capitalize on imminent
opportunity.
Looks for ways to achieve
greater results or add
value.
Works persistently as
needed and when not
required to do so.
Exceeds requirements of
job; takes on extra tasks.

5. Core Competency Dictionary
- 5 -
LEVEL 1
HAS BASELINE
TECHNICAL & JOB
KNOWLEDGE
LEVEL 1
WANTS TO DO A
GOOD JOB AND DOES
NOT GIVE UP
LEVEL 1
DELIVERS A SERVICE
LEVEL 1
SHOWS GENERAL
CONCERN FOR ORDER
& QUALITY
LEVEL 1
LISTENS AND CLEARLY
PRESENTS
INFORMATION
LEVEL 1
UPDATES JOB
KNOWLEDGE AND
SKILLS
LEVEL 1
WORKS CO-
OPERATIVELY
LEVEL 1
ADDRESSES CURRENT
ISSUES
Demonstrates good
skills and relevant
knowledge in own area.
Keeps own skills and
knowledge up to date as
needed.
Shares skills and
relevant knowledge with
others and provides
guidance on how to
complete tasks.
Demonstrates a basic
understanding of the
work of other
departments in direct
contact with own area.
Clarifies what is
expected.
Is positive and
enthusiastic about the
job.
Does not give up at the
first obstacle.
Respects the rights of
others whilst achieving
one’s own goals.
Keeps customers up to
date and informed.
Acts promptly to ensure
customer problems are
resolved.
Makes him/herself
available to the customer.
Interacts well with all
customers.
Understands that each
customer is different.
Delivers what is expected,
not what they think the
customer wants or needs.
Demonstrates knowledge
and understanding of
standard practices and
procedures in own area of
work.
Presents information
neatly and completely.
Maintains accurate and
accessible records.
Checks own work for
accuracy and
completeness.
Makes self-available and
clearly encourages others
to initiate communication.
Listens actively and
objectively without
interrupting.
Checks own
understanding of others’
communication (e.g.,
repeats or paraphrases,
asks additional
questions).
Presents appropriate
information in a clear and
concise manner, both
orally and in writing.
Keeps abreast of new
information and
developments or best
practices in own field of
expertise (e.g., by
reading, liaising with
network of contacts, or by
attending training).
Stays current with new
tools, methods,
technologies or
approaches
that may potentially
impact the overall
business or the
organization.
Willingly co-operates.
Is not afraid to seek
advice from others.
Puts in extra effort when
needed to help others.
Recognises that the ways
of getting things done in
different departments and
organisations are not the
same.
Recognizes and acts on
present issues.
Offers ideas to address
current situations or
issues.
Works independently.
Completes assignments
without constant
supervision.