Aqa bus2-operationstechnology
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Technology supports effective operations management in several key ways. Main types of technology used include robots, automated stock control and sales order programs, automation of production processes, and communications technologies. Robots can improve speed, accuracy, and efficiency in manufacturing while reducing costs. Automated systems integrate software and hardware to monitor inventory levels and process sales orders. Communications technologies have revolutionized business communications and facilitate flexible working and better customer service.
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This document discusses several key measures of employee effectiveness: absenteeism, labor productivity, and staff turnover. It provides formulas to calculate each measure and gives examples. It also discusses factors that affect staff turnover and ways to improve workforce effectiveness, such as effective recruitment and training, competitive pay, and job enrichment.
Aqa bus2-peopletraining
Training is important for businesses to develop employee skills, increase productivity and support changes. There are various methods of training including on-the-job training like demonstrations and coaching, and off-the-job training like courses and conferences. Businesses should assess training effectiveness through measures like application of skills, identification of gaps, and determining return on investment.
Aqa bus2-peoplerecruitmentselection
The document discusses the recruitment and selection process. It covers reasons for recruitment, workforce planning, changing employment patterns, recruitment methods like internal promotion and external hiring, and the stages of recruitment including preparing job descriptions, advertising openings, shortlisting candidates, interviewing, testing, and conducting reference checks. The goal is to choose the best candidate to fill openings while understanding modern workforce trends.
Aqa bus2-peopleorgstructure
This document discusses organizational structures and ways to improve them. It describes common organizational structures like hierarchies and spans of control. Tall or flat structures each have advantages and disadvantages. The document also discusses changing structures through delayering, delegation, empowerment, and focusing on roles and communication. Effective communication is important for motivation, coordination, and decision making.
Aqa bus2-peoplemotivation
This document discusses theories and approaches for motivating employees in the workplace. It covers:
1) Key motivation theories from Taylor, Mayo, Maslow, Herzberg, McGregor, and others that support using both financial and non-financial incentives.
2) Practical motivation techniques organizations can use, including pay-based incentives as well as empowering employees and fostering teamwork.
3) How motivation is important for organizational outcomes like productivity, quality, and retention.
Aqa bus2-measuringimprovingprofit
This document discusses ways for businesses to measure and increase profit. It defines profit as total sales minus total costs. Businesses can measure profit in absolute terms as the total value, or relatively as a percentage of sales or return on capital invested. The net profit margin and return on capital are key metrics. Ways to increase profit include increasing sales volume or price, reducing variable or fixed costs, and focusing on core operations. Profit and cash flow differ in their timing due to credit terms, fixed asset accounting, and depreciation.
Aqa bus2-operationsdecisions
Capacity refers to the maximum output a business can produce with available resources. It is usually measured in production units and can change based on factors like maintenance, labor shifts, or seasonal demand changes. Capacity utilization measures actual output as a percentage of maximum possible output. Businesses aim to operate at close to full capacity to lower average costs, but may produce below 100% capacity due to issues like low demand, quality problems, or adding new technology. Methods to temporarily increase capacity include increasing workforce hours or subcontracting production.
Aqa bus2-marketingpromotion
Promotion involves communication techniques aimed at informing, influencing, and persuading customers to buy or use a particular product or service. The promotional mix consists of different promotional methods like advertising, sales promotion, personal selling, public relations, and direct marketing. The optimal promotional mix depends on factors like the product's life cycle stage, nature, competition, and marketing budget. Promotion is effective when it achieves its objectives cost efficiently, and ineffective when objectives are not achieved or achieved at high cost.
Aqa bus2-marketingplace
Distribution channels refer to the path that products take from production to consumption. There are various types of intermediaries that can make up distribution channels, including retailers, wholesalers, distributors, and agents. When choosing a distribution channel, businesses must consider factors like the nature of the product, characteristics of the target market, and their own capabilities and resources. Distribution channels can be either direct, involving no intermediaries between producer and consumer, or indirect, utilizing various intermediary parties.
Aqa bus2-marketingmixintro
The marketing mix covers the four P's: product, price, place, and promotion. Each element is related to the others and should work together to achieve the desired effect. An effective marketing mix achieves marketing objectives, meets customer needs, is balanced and consistent, and creates a competitive advantage by matching corporate resources. For example, the launch of the iPhone blended elements like innovative phones in one, 3G connectivity, O2 exclusive distribution, and prices from £350-£750 through web and TV advertising.
Aqa bus2-marketingcompetitiveness
This document discusses marketing competitiveness and the factors that determine a business's ability to compete effectively. It outlines different market structures from perfect competition to monopoly and explains how threats like new entrants, supplier power, buyer power, and existing rivals influence competitiveness. The document also provides strategies for improving competitiveness, such as developing barriers to entry through branding, supply chain control, and the threat of price wars. It emphasizes the importance of having a unique selling proposition and operating efficiently to deliver value and delight customers.
Aqa bus2-managingquality
The document discusses different approaches to managing quality in business. It defines quality as meeting customer needs and expectations. Poor quality can result in lost customers and higher costs. There are two main approaches: quality control focuses on inspecting outputs for defects, while quality assurance aims to build quality into processes through techniques like total quality management (TQM). TQM involves the entire workforce in continuous quality improvements and puts the customer at the heart of production. While effective, it also requires substantial investment and strong leadership.
Aqa bus2-improvingcashflow
A business can experience cash flow problems when it does not have enough cash to pay its liabilities. Common causes include low profits, overinvestment, too much stock, allowing too much customer credit, overtrading, and unexpected changes. To improve cash flow, a business should manage working capital effectively by focusing on inventory, accounts receivable, and accounts payable. It can also choose appropriate sources of financing like bank overdrafts or loans when needed. Having a good cash flow forecast helps with cash flow management.
Aqa bus2-effectivemarketing
The document discusses various approaches to effective marketing. It covers identifying customer needs, developing strategies to meet those needs, and delivering marketing actions to achieve business objectives. The key approaches discussed include market segmentation to better target different customer groups, and focusing marketing either on a mass market approach or niche markets. It also distinguishes between business-to-consumer (B2C) marketing and business-to-business (B2B) marketing.
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Aqa bus2-operationstechnology
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