1. April L. Hill
2017 Brook Rd Apt 426| Richmond, Virginia 23220| (865)567-3414| hillal7@vcu.edu
Customer Service Specialist
Handles multiple responsibilities simultaneously while providing exceptional customer service. Quickly learns
and master new skills and concepts. Excels in fast-paced environments while maximizing the customer’s
experience. Passionate about ensuring the customer has an enjoyable experience. Core competencies include
training and development, sales, ability to work well with others or independently, and excellent oral and
written communication.
Education
Bachelors of Science in Psychology and Bachelors of Arts in African American Studies, expected 2016-
Virginia Commonwealth University
 GPA 3.3/4.0
 Relevant Coursework: Industrial Psychology
Relevant Coursework
 Richmond Public Schools Health Careers Exploration Mentorship, August 2015-present
Work Experience
Virginia Commonwealth University
Art History Department Office Assistant August 2015 –present
Answering phones for department. Informing students about department requirements and class scheduling.
Sending out office emails and corresponding with department professors. Handling mail and packages that
come to office. Working of varies department projects when assigned.
Bonefish Grill
Hostess June 2015-October 2015
Monitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for
guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are
waiting. Responsible for answering the telephone, booking reservations and moving tables together to
accommodate large parties.
 Handling to-go orders
Guess Outlet, Leesburg, VA
Sale Associate April 2013- August 2013
Welcomed customers into the store. Provided customers with knowledge of seasonal sales. Demonstrated
excellence of customer service. Meeting customer needs and creating a positive environment. Developed and
maintained positive relationships with customers. Worked in back stock rooms and provided overnight
inventory

2. Claire’s, Leesburg, VA April 2012- September 2012
Sales Associate April 2012-May 2012, Third Key Holder May 2012-September 2012
Creating a positive environment for customers. Oversaw opening and closing of the store. Responsible for
promotion, merchandising, and staff supervision. Ensured store coverage through detailed scheduling. Assisted
in financial functions including cash control and daily deposits.
 Facilitated job training for new sales associates
 Youngest person on management staff and consistently received praise from co-workers
Hall Family Leesburg, VA
Childcare Provider June 2012- May 2014
Created a playful environment for 2 children ages 3-6 years. Assisted with homework and afterschool activities.
Cooked meals, provided transportation to and from sporting events. Prepared them for the next day. Keep the
home in order by cleaning bathrooms, kitchen, and bedrooms. Washed clothes and took care of their two dogs
 Helped provided new learning skills in science for one child by creating fun games to learn material
A and A Driving School Leesburg, Va
Secretary/Assistant
Provided detailed scheduling for daily classes. Assisted in financial functions including daily cash and checks
deposits. Helped organize and process student paperwork. Answered phone calls from potential and current
students
 Created an friendly environment for students
 Helped owner by keeping paperwork and schedule organized at all times
Clubs and Organizations
 National Association for the Advancement of Colored People at Virginia Commonwealth
University
o Member 2012-present
o Public Relations Committee Chair 2014
o Treasurer 2015-present
 Her Campus at Virginia Commonwealth University
o Public Relations member 2014-present
Community Engagement
 Volunteer, My Sister’s Place- District of Columbia, August 2010- June 2013
 Volunteer, Mount Pleasant Baptist Church- Herndon, VA, August 2009-September 2014
 Autism Society of Richmond -2016