1. Emilio Paulino
8732 Pitkin Avenue, Apt 1B, Ozone Park, NY 11417  (347) 873-4803  EmlPaulino14@gmail.com
Objective
Secure a position that will enable me to use my strong communication & organizational skills,
customer service background and my ability to work well with people.
Experience
May 2013 – Present Puerto Rico Restaurant Brooklyn, NY
Manager
 Maintain quality service by delivering excellent customer service based on analyzed customer
trends.
 Recruit quality staff to increase work productivity and customer satisfaction
 Ensure all health codes were met, Grade A rating for 3 consecutive years
 Improve customer satisfaction by handling customer complaints and concerns as well as
providing a solution
 Implemented system improvements which directly increased sales by 30% between 2014-
2015
 Handle confidential and non-routine information with high level of discretion
 Greet personnel and answer phone calls, determine the nature of inquiry, and direct to
appropriate party
October 2010–May 2013 Precious Moments Family Daycare Hempstead, NY
Daycare Assistant
 Instruct children in health and personal habits such as eating, resting, and toilet habits.
 Keep records on individual children, including daily observations and information about
activities, meals served, and medications administered.
 Read to children, and teach them simple painting, drawing, handicrafts, and songs.
 Organize and participate in recreational activities, such as games.
 Communicate with parents on child’s needs such as diapers and extra clothes
Education
High School Diploma Richmond Hill High School Queens, NY
Additional skills
 Oral and written proficiency in Spanish
 Microsoft word, excel, and power point
References
References are available on request.