Luke Jones is currently working as a Food and Beverage Supervisor at David Lloyd Leisure York, where he has strong customer service and communication skills. He has over 5 years of experience in hospitality roles, including as a Receptionist and Duty Manager/Team Leader. Luke is studying for a BA in Business Management and Finance at York St John University, where he was also a Student Ambassador. He is a confident, outgoing person seeking an exciting opportunity to further develop his business and customer service skills.

1. Luke Jones
16 Bacchus House, Olympian Court, York, YO10 3UL
07531328800, jonesluke05@yahoo.co.uk, 05/10/1993, 22 Years Old
Personal Statement:
Currently working at David Lloyd Leisure York as the Food and Beverage Supervisor. I am a
confident, practical and reliable person with a thorough understanding of the work environment,
possessing the right communication skills and abilities to attract customers and push sales. I
have an approachable, sociable and outgoing personality with the right people skills for the
industry, while developing respectable customer service skills. Looking for exciting and
challenging employment that will help develop my skills to improve and progress in the business
environment.
WorkExperience:
Food and Beverage Supervisor/Duty Manager, DavidLloydLeisureYork (Ongoing) May 2016
 Creating a warm, friendly approach to members, while keeping a professional and positive
attitude in the workingenvironment.
 Helping manage the finance and HR within the department dealing with till variances,
performance reviews and Rota’s.
 Training a team to develop premium customer serviceand company standards.
 Dealing withmember feedbackand weekly takings to improve overalldepartment’s
progression and achievement.
Receptionist, DavidLloydLeisureYork July 2015 – May 2016
 Providing knowledge and an understanding around the club and the current activities;
associating with other departments to increase knowledge and information to pass.
 Undertaking set jobs and tasks fordepartments and management to keep the business
running efficiently and effectively.
 Workwith a small team operating set business environment qualities and skills including
communication, motivation and organisation.
Student Ambassador, York St John University September 2012 – August 2016
 Student support duties include looking after families and students, providing the correct
information and knowledge about the university and its courses.
 Presenting duties while giving presentations in front of large groups, providing campus
tours and speaking loud and clear, confident with public speaking.
 Officeworksuch as filing, marking students for interviewsand cleaning the storage room.
 Mentoring with school children aged 13-14 focusing on their career paths and future
choices regarding higher education, looking at workexperience and their GCSE options.
Duty Manager/Team Leader, TheSlug andLettuce York Riverside March 2014 – December 2014
 Cashing up responsibilities, dealing with a large amount of income throughout the week,
refunds and the banking systems.
 Creating a great atmosphere for customers, making them feel welcomed and constantly
creating a safe, enjoyable environment.
 Managing and supporting staff keeping them motivated and inspired in the work place
while keeping them enthused on giving efficientcustomer service.
 Analyzing data to help assumptions of the business and the direction it’s heading while
dealing with marketing techniques and staff incentives.
 Maintaining high standards of customer service, hygiene and staff knowledge of the bar
including both foodand beverages.

2. Education and Qualifications:
YorkSt JohnUniversity
BA Business Management and Finance Degree
School – The Armthorpe Academy Sixth Form
A Level’s:
BTEC Sport and Exercise science Diploma Level 3
- Distinction*Distinction* (A*A*)
Math’s - D
Chemistry (AS) - D
School – The Armthorpe Academy
GCSE’s
Math’s - B
English Language - C
English Literature - C
Statistics - C
Biology - C
Chemistry - C
Physics - C
PhysicalEducation - C
Geography - C
Music - C
BTEC Sport Science Level 2
- Distinction*(x2)
I.T. - Distinction Merit
 October2009 – CSLA qualification Level 2 in Community Sports Leadership
 July 2009 – Fitness Instructors qualification Level1 provided by SHOKK;
 July 2016 – Fitness Instructors qualification Level2 provided by Core Fitness
Skills and Qualities:
 Strong communication skills towards customers.
 Confident and positive attitude.
 Ability to present in a modern and open manner.
 Knowledge of IT including MicrosoftExcel/PowerPoint.
 Honest and reliable student with outstanding attendance.
 Sales Driven
 Smartly Presented
 Optimistic and upbeat
 Sociable and Outgoing
Deputy Head Boy – Appointed due to my organisation skills and interest in student’s perceptions.
Specific role as Careers officerunderstanding the UCAS system and making sure students had a
career move after Sixth Form (Level3 Academic Education).
(The Armthorpe Academy Sixth Form)
Social Sectary – Hired to take control of the social aspects within the Student Ambassadors society.
Duties include planning and organising social events, meals and club nights out; being creativeand
enthusiastic. (YorkSt John University)
Interests:
My interests include playing sports such as squash and badminton; going to the gym and listening
to music. I like being sociable and try to never reach boredom. I usually go to socialise with friends
and family throughout the week and always try to keep myself occupied.
References – Available on Request