Creating a service catalog is a critical first step in delivering cloud services and enabling users to order and consume IT services directly. Though a service catalog appears as a list of services to the users, to IT it represents a supply chain of services across various service types, levels, and providers. Organizations must consider a catalog solution that can be flexible to the needs of the business and grow with IT as they adapt to the cloud era.
Join Gravitant as they outline characteristics and considerations for developing a service catalog. We will walk through what you need to consider when looking for a service catalog solution: automation, flexibility, contract pricing and dynamic catalog options.
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What is an ITaaS catalog and why is it a necessity?
1. What is an
IT-as-a-Service
catalog and why
is it a necessity?
Kong Yang
Cloud Practice Leader
April 9, 2014
Mark Carroll
Senior Cloud Architect
2. Gravitant BrightTALK Series
Enabling the path to IT-as-a-Service with Cloud Services Brokerage
What do you
need to know to
make IT-as-a-
Service a reality?
AWS got you
worried? Learn
how to get a grip
on AWS spend
and sprawl
Which Cloud? IT
all starts with
assessing
application
readiness
What is an
IT-as-a-Service
Catalog and why
is it a necessity?
Recorded Recorded TodayRecorded
2
3. The “state-of-the-art” today
Traditional IT Catalog Processes
Not In
Catalog
Self-Service Portal Approval Provision
Source & Procure
Approval
Ticket
Final
Approval
Approval
Approval
Ticket
Final
Approval
Request IT
to Add
Start
Here
3
4. The “state-of-the-art” today
Traditional IT Catalog Processes
Not In
Catalog
Self-Service Portal Approval Provision
Source & Procure
Approval
Ticket
Final
Approval
Approval
Approval
Ticket
Final
Approval
Request IT
to Add
Monitor cost
Monthly charges
Start
Here
Design & Assemble
4
5. The “state-of-the-art” todayTraditional IT Catalog Processes
Not In
Catalog
Self-Service Portal Approval Provision
Source & Procure
Approval
Ticket
Final
Approval
Approval
Approval
Ticket
Final
Approval
Request IT
to Add
Monitor cost
Monthly charges
Start
Here
Shadow IT
Purchase
Self-
Provision &
Manage
Can’t wait
Bypass IT Monitor cost
Monthly charges
Design & Assemble
Design & Assemble
5
6. What is really needed – an IT-as-a-Service Catalog
A dynamic catalog that is integrated with capabilities that enable its effective usage
COMPARE
Best
Match
DESIGN
Not in catalog?
Rapidly add
IaaS
Managed
Services
Complete Solution
ESTIMATED
BILL OF IT
ORDER
Policy-driven
order approval
PROVISION
COST/CAPACITY
DASHBOARDS
CSI
Start
Here
Change
Management
6
7. What do customers want?
Legacy versus the Innovation
Source: https://image-store.slidesharecdn.com/3371442a-ae81-11e3-811d-12313b020259-original.jpeg
7
8. What is driving the need for an ITaaS catalog?
8
The rate of innovation is skyrocketing
Need for
more agility
Lower barrier to using
outside services
More dynamic
IT ecosystem
New classes of apps
and app requirements
Cultural Expectation
for “Instant IT”
Desire for
one-stop shop
• Growth in XaaS options
• Greater business competition and uncertainty
• Growth in XaaS options
• Growth of best-in-breed managed service providers
• Ongoing price competition and changes
• New features, capabilities, and technologies
• Mobile and social
• Global and collaborative
• Universal, high speed access
• Consumerization of IT
• Amazon, Kayak
• Netflix, Google
9. Today’s IT catalogs fall short
9
When was the last time you had to network a pencil with a pen?
1) Traditional IT Catalogs Can’t Keep Up
• Limited choice
• Fixed choices
• Out-of-date content
• Out-of-date prices
• Not geared for as-a-service consumption
• Slow ticket-request process
10. Today’s IT catalogs fall short
10
When was the last time you had to network a pencil with a pen?
1) Traditional IT Catalogs Can’t Keep Up
• Limited choice
• Fixed choices
• Out-of-date content
• Out-of-date prices
• Not geared for as-a-service consumption
• Slow ticket-request process
2) Traditional IT Catalogs Are Missing Key Capabilities
• No easy way to compare amongst
catalog items
• No ability to create complete solution
online with the catalog
• Manual estimation of the solution cost
• No visibility to the ongoing costs and
capacity
Big Data Solution
Mobile App Solution
Gapbetweencatalog
&finalsolution
11. An IT-as-a-Service Catalog provides benefits
beyond just a selection
11
An IT-as-a-Service catalog is a means to an end, not the destination by itself
1) Dynamic Catalog that is connected to the ecosystem
• Rapidly create or update services
• Easy and automated vendor and
provider management (dynamically
update to latest prices & offerings)
• XaaS consumption
• Automated order workflow process
12. An IT-as-a-Service Catalog provides benefits
beyond just a selection
12
An IT-as-a-Service catalog is a means to an end, not the destination by itself
1) Dynamic Catalog that is connected to the ecosystem
• Rapidly create or update services
• Easy and automated vendor and
provider management (dynamically
update to latest prices & offerings)
• XaaS consumption
• Automated order workflow process
2) Get full leverage from effort of building a Catalog
• Select the best IT resources
• Collaboratively design a complete
solution from those resources
• Get an estimated cost for the overall
solution upfront
• Understand the ongoing costs and
capacity of an as-a-service delivered
solution
Big Data Solution
Mobile App Solution
13. Getting the most out of a IT-as-a-Service Catalog
13
Key capabilities and benefits for delivering and enabling the use of an ITaaS catalog
Source the “best-fit” resources
for a project or application
Design a complete solution
and get a estimated bill of IT
Gain ongoing visibility to costs
and capacity usage
Provide direct chargeback by
application solution
Manage the ITaaS catalog:
entries and pricing
Save time finding the best prices and
features with a standardized compare
Ensure security, governance, control,
resiliency, and performance
Avoid VM sprawl and ensure proper
use and costs
Provide BU’s with financial visibility to
the cost of their consumption
Efficiently maintain a catalog that
serves the changing needs of the biz
14. Overview of how cloudMatrix presents IT resources
14
Virtual Machines versus IT Services
VM
Scale Up/Out
Capacity Services
Managed
Services
XaaS
Professional
Services
IaaS
Managed
Services
Complete Solution
15. Sourcing the right IT provider – internal or
external
15
Source from the right providers
23. 23
The path to IT-as-a-Services with cloud services brokerage
Pick your
path, public or
private cloud
Discover
Self-service
Govern
Visibility &
Control
Plan
Compare
Scale
Multi-Cloud ITaaS
Optimize
Private Cloud Path
Public Cloud Path
ITaaS Catalog Enablement
ITaaS Catalog Optimization
24. Take the first steps to a better approach to an
IT-as-a-Service Catalog
24
• Contact us at www.gravitant.com/contact
• For more info on, visit:
www.gravitant.com/catalog
• Engage with us on social media
• Twitter: @Gravitant
• LinkedIn: www.linkedin.com/company/Gravitant