The document summarizes the development of the Serbian Business Registers Agency's (SBRA) information system from its establishment in 2005 to the present. Key points include:
- SBRA was established in 2004 as part of business registration reform in Serbia to simplify the registration process and create a favorable business environment.
- The initial information system was developed from 2005-2009 to support SBRA's core registers and services through donations and technical assistance.
- Current initiatives through 2010-2011 aim to advance the system's architecture using service-oriented principles and establish SBRA as a hub for sharing business and economic data across government agencies.
This document discusses the development of business registration systems in Serbia through the Serbian Business Registers Agency (SBRA). It describes how SBRA was established in 2004 to centralize and digitize business registration, simplifying the process. SBRA implemented a new information system from 2004-2006 with funding from Sweden and the World Bank. Since then, it has continued developing its system and services, adding new registers and improving interoperability between government agencies. SBRA provides registration and business data services to public and private sector users. It has helped improve Serbia's business environment and digital government services. The document outlines lessons learned from SBRA's experience that could help other countries reform their business registration systems.
Regional disqualifications were not systematically enforced after business registration processes were moved from judicial to administrative authorities in Macedonia and Serbia in 2005. This created legal uncertainty around creditor and third party protections. Both countries have since reformed their systems. Macedonia established a Register of Disqualified Entities within its Central Register in 2009. Serbia is in the process of passing a law on disqualifications and launching a register within its Business Registry Agency in 2015. The reforms aim to exchange information on disqualifications regionally to prevent doubtful business practices across borders.
Service development to simplify for businesses and entrepreneurs - Inga Otmal...Corporate Registers Forum
The document discusses Sweden's efforts to simplify processes for businesses through e-government services. It provides an overview of the Swedish Companies Registration Office (Bolagsverket), which aims to simplify business registration and operations. Key points:
- Bolagsverket's mission is to simplify business life through efficient e-services based on customer needs.
- It provides various online registration and information services for companies.
- Sweden aims to have the lowest unemployment in the EU by 2020 through policies supporting small businesses.
- Initiatives like Verksamt.se consolidate business services across multiple agencies into a single portal.
- E-government in Sweden is coordinated by an eGovernment Delegation to improve efficiency and information sharing between
The document lists representatives from various countries who are participating in a conference on business registration. It then provides information on average processing times, fees, electronic submission percentages, and other details about business registration authorities in several countries including Australia, Albania, Botswana, Norway, Canada (Saskatchewan), Chile, Canada (Corporations Canada), and Singapore. Specific comments are included from Chile, Canada, and Singapore regarding identity verification and user identification. The document also lists topics to be discussed including new questions, collaboration with the World Bank, legal/institutional settings, processing times, e-services, funding/fees, and business dynamics.
New in russia electronic (digital) signatures, electronic vat invoices, elect...Awara Direct Search
The document summarizes new laws in Russia allowing for electronic signatures, electronic VAT invoices, and electronic source documents. Specifically, it notes that as of July 2012, electronic signatures can now be used legally for exchanging documents between businesses and government agencies. Additionally, accounting source documents can now be created electronically if signed digitally, and electronic VAT invoices are also permitted if both business partners consent and have compatible technology. However, electronic documents must still meet certain legal requirements.
The document discusses European initiatives to improve cross-border data exchange between business registers, including the development of a European Unique Identifier (EUID) and promotion of the Legal Entity Identifier (LEI). It describes technical solutions being developed in Europe like the e-CODEX project, which aims to improve legal and judicial cooperation across borders through interoperable systems. The presentation provides an overview of these identification standards and interconnection efforts, emphasizing the goal of facilitating synchronous exchange of company information between European business registers.
The document summarizes updates to Russia's Federal Tax Service registers. It discusses the various registers maintained, including the Unified State Register of Taxpayers and Register of Legal Entities. It describes how the registers are kept up to date through electronic registrations by companies, data from other government agencies, and by removing inactive or invalid entries. The registers provide important legal and tax information about companies operating in Russia.
This document discusses the development of business registration systems in Serbia through the Serbian Business Registers Agency (SBRA). It describes how SBRA was established in 2004 to centralize and digitize business registration, simplifying the process. SBRA implemented a new information system from 2004-2006 with funding from Sweden and the World Bank. Since then, it has continued developing its system and services, adding new registers and improving interoperability between government agencies. SBRA provides registration and business data services to public and private sector users. It has helped improve Serbia's business environment and digital government services. The document outlines lessons learned from SBRA's experience that could help other countries reform their business registration systems.
Regional disqualifications were not systematically enforced after business registration processes were moved from judicial to administrative authorities in Macedonia and Serbia in 2005. This created legal uncertainty around creditor and third party protections. Both countries have since reformed their systems. Macedonia established a Register of Disqualified Entities within its Central Register in 2009. Serbia is in the process of passing a law on disqualifications and launching a register within its Business Registry Agency in 2015. The reforms aim to exchange information on disqualifications regionally to prevent doubtful business practices across borders.
Service development to simplify for businesses and entrepreneurs - Inga Otmal...Corporate Registers Forum
The document discusses Sweden's efforts to simplify processes for businesses through e-government services. It provides an overview of the Swedish Companies Registration Office (Bolagsverket), which aims to simplify business registration and operations. Key points:
- Bolagsverket's mission is to simplify business life through efficient e-services based on customer needs.
- It provides various online registration and information services for companies.
- Sweden aims to have the lowest unemployment in the EU by 2020 through policies supporting small businesses.
- Initiatives like Verksamt.se consolidate business services across multiple agencies into a single portal.
- E-government in Sweden is coordinated by an eGovernment Delegation to improve efficiency and information sharing between
The document lists representatives from various countries who are participating in a conference on business registration. It then provides information on average processing times, fees, electronic submission percentages, and other details about business registration authorities in several countries including Australia, Albania, Botswana, Norway, Canada (Saskatchewan), Chile, Canada (Corporations Canada), and Singapore. Specific comments are included from Chile, Canada, and Singapore regarding identity verification and user identification. The document also lists topics to be discussed including new questions, collaboration with the World Bank, legal/institutional settings, processing times, e-services, funding/fees, and business dynamics.
New in russia electronic (digital) signatures, electronic vat invoices, elect...Awara Direct Search
The document summarizes new laws in Russia allowing for electronic signatures, electronic VAT invoices, and electronic source documents. Specifically, it notes that as of July 2012, electronic signatures can now be used legally for exchanging documents between businesses and government agencies. Additionally, accounting source documents can now be created electronically if signed digitally, and electronic VAT invoices are also permitted if both business partners consent and have compatible technology. However, electronic documents must still meet certain legal requirements.
The document discusses European initiatives to improve cross-border data exchange between business registers, including the development of a European Unique Identifier (EUID) and promotion of the Legal Entity Identifier (LEI). It describes technical solutions being developed in Europe like the e-CODEX project, which aims to improve legal and judicial cooperation across borders through interoperable systems. The presentation provides an overview of these identification standards and interconnection efforts, emphasizing the goal of facilitating synchronous exchange of company information between European business registers.
The document summarizes updates to Russia's Federal Tax Service registers. It discusses the various registers maintained, including the Unified State Register of Taxpayers and Register of Legal Entities. It describes how the registers are kept up to date through electronic registrations by companies, data from other government agencies, and by removing inactive or invalid entries. The registers provide important legal and tax information about companies operating in Russia.
This document discusses AJPES's cross-border interconnection with SI-PASS. AJPES's strategic goals include enhancing security, reducing administrative burden, and cooperating for better legal frameworks. Its activities include registering entities, maintaining registers, collecting annual reports, and compiling credit reports. The document outlines AJPES's digital services and how eIDAS regulation requires recognizing identification across EU states. SI-PASS provides eIDAS-compliant trust services through a central authentication system and e-signature service, adding value for AJPES users and AJPES through cross-border identification and standardized e-signatures.
This document summarizes a presentation on Jersey's beneficial ownership registry reforms. It discusses Jersey's commitment to international transparency standards, existing beneficial ownership regime, and recent agreement with the UK to enhance information exchange. The reforms will update how beneficial ownership information is provided and held, including new forms and a process for third-party service providers to update information. A timeline outlines implementing changes by June 2017, including replacing consent forms, amending registry forms, and developing an API for third party access to the updated registry system.
The document discusses Mexico's efforts to digitize and streamline public services and procedures to increase productivity and competitiveness. It outlines Mexico's national digital strategy which includes simplifying government services, increasing access to technologies, and improving inter-agency coordination and data sharing. The strategy aims to reduce the time and costs required for common procedures such as starting a business by integrating services across different levels of government through standardized processes and digital platforms.
The document discusses Abu Dhabi Global Market's digitalization of its registration authority. It covers selecting a vendor to partner with on the digital transformation, preparing by having rules, regulations, customizations, and project resources ready, and implementing with considerations for go-live, prioritization, testing, and issues. The digital registry provides 24/7 online access to the public register of individual and organization accounts. Abu Dhabi Global Market now has 308 registered entities with a 99% digital uptake and considers its digital transformation a success.
Moldova Governance e-Transformation: a Government Reinventing JourneyCornelia_Amihalachioae
The document summarizes Moldova's e-government transformation journey. It discusses how e-government reforms have streamlined public services, modernized governance, and increased economic competitiveness and transparency. Key initiatives include a government portal providing over 100 online services, digital signature and authentication services, an e-payment platform, cloud services, an interoperability platform, and open data portal. Challenges addressed include increasing access to digital services among lower-income groups and those in rural areas. The reforms aim to make services customer-centric, consolidated, simplified, and available through multiple channels including online and mobile.
The document discusses India's National e-Governance Plan (NeGP) and its implementation of e-governance initiatives. Key points include:
- NeGP aims to improve access and efficiency of government services through IT applications. It includes 31 Mission Mode Projects across central, state and integrated services.
- The Income Tax Department's e-filing portal allows taxpayers to file returns and access services online, reducing costs and time compared to manual filing. However, more individuals need to use online services.
- A study found corporate users benefited more from online services in terms of reduced trips, waiting time, and bribes. Individual users saw some benefits but the system needs to be simplified further.
-
The document describes a new electronic payment system for citizens and businesses to pay taxes. The system allows payments to be made online from any location through banks and credit/debit cards. It aims to eliminate lines at tax offices and save users time and money. The system was developed in partnership with banks, payment companies, and various government institutions.
The document summarizes key changes to legislation in Kazakhstan in 2011. Several new state programs and strategies were introduced to develop priority industries. The legislation saw changes to the tax system, banking laws, decriminalization of some economic crimes, licensing reforms, and customs rules. New bills planned for 2011 address issues like industrial policy, bankruptcy, data protection, and special economic zones.
In this session we'll provide a quick roundup of the latest issues involved in sales tax compliance including new developments with Amazon Laws and Nexus, US Congressional Action, mobile Commerce, e-Filing and VAT.
The document discusses the transition to digital tax administration systems around the world. It notes that many countries are implementing requirements for electronic tax filing, invoicing, and accounting. This allows tax authorities to collect real-time transaction data from taxpayers and better analyze that data using tools like data matching, analytics, and artificial intelligence. The benefits of digital tax systems include improved timeliness, transparency, and control over revenue leakage. However, challenges include setting up the necessary IT infrastructure and ensuring all taxpayers can submit data in the required format.
The document discusses the legal requirements and recommendations for electronic invoicing in Spain. It covers advantages of electronic invoicing, types of electronic signatures, minimum legal requirements for electronic invoices, certificate requirements, obligations for storing invoices, and requirements for invoices from non-EU countries. The document is offered for sale by a legal consulting firm and provides guidance on implementing electronic invoicing systems.
Development of e-government in Serbia and Bosnia and HerzegovinaNatasa Veljkovic
The document analyzes the development of e-government in Serbia and Bosnia and Herzegovina from 2004-2008. It finds that:
- Serbia's sophistication of public e-services increased from 15.25% to 47.42% from 2004-2008, with business services being more advanced than citizen services. The most developed Serbian e-services were for job searching, public procurement, libraries and customs declarations.
- Bosnia and Herzegovina lacks comprehensive e-government and has mainly basic informational websites rather than interactive e-services, though the Republic of Srpska launched an e-government portal in 2009. Overall development of e-government was found to be behind international standards.
- Both
1) The document discusses e-government and e-democracy best practices from Austria, including high online availability of government services and sophistication of online services.
2) It outlines Austria's efforts to promote cooperation across different levels of government through the Federal ICT strategy and platforms like Digital Austria.
3) Key initiatives discussed include the eGovernment Act, central registers, electronic delivery, open source eGovernment modules, and platforms to improve access to information and participation.
Présentation sur processus de changement du système de compilation de la balance des paiements du Maroc.
عرض عن عملية التغيير من نظام بناء لميزان المدفوعات المغرب
Asia Counsel Insights gives readers a concise insight into legal and business developments in Vietnam. This edition has news on: the new law on Cybersecurity; the new law on access to Government information; the new decree on foreign investment in the education sector; and the new circular on health care subsidization.
The Commission for the Prevention of Corruption in Slovenia developed an online application called Supervizor to increase transparency of public sector finances. Supervizor provides information on money transfers between public bodies and private entities. It detects patterns of financial dependence on the government and analyzes flows to specific companies. The Commission plans to upgrade Supervizor with additional data sources to allow more advanced network analysis and detection of potential corruption.
Arve Foyen "How does IT impact on the practise of law"INFOLEX
The document discusses how information technology impacts the practice of law. It outlines trends in IT use by lawyers, including tools for case management, communication, and legal research. It also describes EU and CCBE activities related to promoting e-justice, including cross-border projects and recommendations on electronic identification, signatures and evidence. Substantive legal issues that arise from increased IT use, such as privacy and intellectual property, are also mentioned.
Prezentacija održana 23.10.2013.g. u Pančevu za predstavnike više od 20 opština i gradova Srbije. Opisani su sadašnji i budući servisi besplatne isporuke podataka iz registara Agencije za privredne registre (APR) za lokalne samouprave.
This document discusses AJPES's cross-border interconnection with SI-PASS. AJPES's strategic goals include enhancing security, reducing administrative burden, and cooperating for better legal frameworks. Its activities include registering entities, maintaining registers, collecting annual reports, and compiling credit reports. The document outlines AJPES's digital services and how eIDAS regulation requires recognizing identification across EU states. SI-PASS provides eIDAS-compliant trust services through a central authentication system and e-signature service, adding value for AJPES users and AJPES through cross-border identification and standardized e-signatures.
This document summarizes a presentation on Jersey's beneficial ownership registry reforms. It discusses Jersey's commitment to international transparency standards, existing beneficial ownership regime, and recent agreement with the UK to enhance information exchange. The reforms will update how beneficial ownership information is provided and held, including new forms and a process for third-party service providers to update information. A timeline outlines implementing changes by June 2017, including replacing consent forms, amending registry forms, and developing an API for third party access to the updated registry system.
The document discusses Mexico's efforts to digitize and streamline public services and procedures to increase productivity and competitiveness. It outlines Mexico's national digital strategy which includes simplifying government services, increasing access to technologies, and improving inter-agency coordination and data sharing. The strategy aims to reduce the time and costs required for common procedures such as starting a business by integrating services across different levels of government through standardized processes and digital platforms.
The document discusses Abu Dhabi Global Market's digitalization of its registration authority. It covers selecting a vendor to partner with on the digital transformation, preparing by having rules, regulations, customizations, and project resources ready, and implementing with considerations for go-live, prioritization, testing, and issues. The digital registry provides 24/7 online access to the public register of individual and organization accounts. Abu Dhabi Global Market now has 308 registered entities with a 99% digital uptake and considers its digital transformation a success.
Moldova Governance e-Transformation: a Government Reinventing JourneyCornelia_Amihalachioae
The document summarizes Moldova's e-government transformation journey. It discusses how e-government reforms have streamlined public services, modernized governance, and increased economic competitiveness and transparency. Key initiatives include a government portal providing over 100 online services, digital signature and authentication services, an e-payment platform, cloud services, an interoperability platform, and open data portal. Challenges addressed include increasing access to digital services among lower-income groups and those in rural areas. The reforms aim to make services customer-centric, consolidated, simplified, and available through multiple channels including online and mobile.
The document discusses India's National e-Governance Plan (NeGP) and its implementation of e-governance initiatives. Key points include:
- NeGP aims to improve access and efficiency of government services through IT applications. It includes 31 Mission Mode Projects across central, state and integrated services.
- The Income Tax Department's e-filing portal allows taxpayers to file returns and access services online, reducing costs and time compared to manual filing. However, more individuals need to use online services.
- A study found corporate users benefited more from online services in terms of reduced trips, waiting time, and bribes. Individual users saw some benefits but the system needs to be simplified further.
-
The document describes a new electronic payment system for citizens and businesses to pay taxes. The system allows payments to be made online from any location through banks and credit/debit cards. It aims to eliminate lines at tax offices and save users time and money. The system was developed in partnership with banks, payment companies, and various government institutions.
The document summarizes key changes to legislation in Kazakhstan in 2011. Several new state programs and strategies were introduced to develop priority industries. The legislation saw changes to the tax system, banking laws, decriminalization of some economic crimes, licensing reforms, and customs rules. New bills planned for 2011 address issues like industrial policy, bankruptcy, data protection, and special economic zones.
In this session we'll provide a quick roundup of the latest issues involved in sales tax compliance including new developments with Amazon Laws and Nexus, US Congressional Action, mobile Commerce, e-Filing and VAT.
The document discusses the transition to digital tax administration systems around the world. It notes that many countries are implementing requirements for electronic tax filing, invoicing, and accounting. This allows tax authorities to collect real-time transaction data from taxpayers and better analyze that data using tools like data matching, analytics, and artificial intelligence. The benefits of digital tax systems include improved timeliness, transparency, and control over revenue leakage. However, challenges include setting up the necessary IT infrastructure and ensuring all taxpayers can submit data in the required format.
The document discusses the legal requirements and recommendations for electronic invoicing in Spain. It covers advantages of electronic invoicing, types of electronic signatures, minimum legal requirements for electronic invoices, certificate requirements, obligations for storing invoices, and requirements for invoices from non-EU countries. The document is offered for sale by a legal consulting firm and provides guidance on implementing electronic invoicing systems.
Development of e-government in Serbia and Bosnia and HerzegovinaNatasa Veljkovic
The document analyzes the development of e-government in Serbia and Bosnia and Herzegovina from 2004-2008. It finds that:
- Serbia's sophistication of public e-services increased from 15.25% to 47.42% from 2004-2008, with business services being more advanced than citizen services. The most developed Serbian e-services were for job searching, public procurement, libraries and customs declarations.
- Bosnia and Herzegovina lacks comprehensive e-government and has mainly basic informational websites rather than interactive e-services, though the Republic of Srpska launched an e-government portal in 2009. Overall development of e-government was found to be behind international standards.
- Both
1) The document discusses e-government and e-democracy best practices from Austria, including high online availability of government services and sophistication of online services.
2) It outlines Austria's efforts to promote cooperation across different levels of government through the Federal ICT strategy and platforms like Digital Austria.
3) Key initiatives discussed include the eGovernment Act, central registers, electronic delivery, open source eGovernment modules, and platforms to improve access to information and participation.
Présentation sur processus de changement du système de compilation de la balance des paiements du Maroc.
عرض عن عملية التغيير من نظام بناء لميزان المدفوعات المغرب
Asia Counsel Insights gives readers a concise insight into legal and business developments in Vietnam. This edition has news on: the new law on Cybersecurity; the new law on access to Government information; the new decree on foreign investment in the education sector; and the new circular on health care subsidization.
The Commission for the Prevention of Corruption in Slovenia developed an online application called Supervizor to increase transparency of public sector finances. Supervizor provides information on money transfers between public bodies and private entities. It detects patterns of financial dependence on the government and analyzes flows to specific companies. The Commission plans to upgrade Supervizor with additional data sources to allow more advanced network analysis and detection of potential corruption.
Arve Foyen "How does IT impact on the practise of law"INFOLEX
The document discusses how information technology impacts the practice of law. It outlines trends in IT use by lawyers, including tools for case management, communication, and legal research. It also describes EU and CCBE activities related to promoting e-justice, including cross-border projects and recommendations on electronic identification, signatures and evidence. Substantive legal issues that arise from increased IT use, such as privacy and intellectual property, are also mentioned.
Prezentacija održana 23.10.2013.g. u Pančevu za predstavnike više od 20 opština i gradova Srbije. Opisani su sadašnji i budući servisi besplatne isporuke podataka iz registara Agencije za privredne registre (APR) za lokalne samouprave.
This document discusses security challenges in the new informational economy. It notes that 80% of businesses now use cloud computing services like software as a service. It also notes forecasts that big data will create millions of new jobs globally by 2018 but only one third of these jobs may be filled. The document outlines some key trends driving the new informational economy like increased mobility and use of smartphones and tablets. It also provides statistics on social media usage and time spent on sites like Facebook. It discusses security risks from increased data collection and sharing of personal information online.
Mihajlo Pupin was a Serbian-American physicist and inventor known for developing loading coils that improved long-distance telephone communication. He was born in 1854 in the Austrian Empire and immigrated to the United States in 1874. Pupin patented his loading coil invention in 1900, which helped telephone signals travel longer distances by compensating for signal loss in telephone lines. AT&T purchased the rights to Pupin's patents for nearly $1 million, saving the company an estimated $100 million. Pupin's loading coil technology enabled undersea cables and helped expand the reach of the telephone network around the world in the early 20th century.
1. The document discusses Serbia as a potential offshore destination for outsourcing services. It provides an overview of Serbia's labor pool, infrastructure, education system, costs, and political/economic environment.
2. Key factors for Serbia include costs that are lower than Western Europe, a large talent pool of engineers graduating each year, and a generally stable political/economic environment. However, concerns include lack of experience in the offshore services industry compared to other locations.
3. The presentation evaluates Serbia alongside other Eastern European locations like Poland, Romania, and Ukraine as an emerging offshore location with potential for growth.
Roadmap to the Implementation of the Commercial Register in Lebanon - Salam Y...Corporate Registers Forum
The document outlines Lebanon's plan to reform its commercial register system through implementing a company registration one stop shop (OSS) over three phases. The short term phase focuses on enabling basic electronic transactions for company registration. The mid-term phase fully establishes the OSS through necessary legal and technology changes. The long-term phase emphasizes benefits of the OSS through additional services and institutional support. The OSS will integrate various government agencies and enable companies to register online in one day with accurate register data available to all. The project aims to streamline bureaucracy, reduce costs, and support businesses through their lifecycles.
Use of xbrl in registries and news on applicable technological developments ...Corporate Registers Forum
A government committee was formed to simplify and standardize business reporting requirements across multiple authorities in Estonia. They developed an e-reporting environment and taxonomy to allow businesses to submit annual reports electronically using a single format. This reduced duplication, saved time for businesses and authorities, and improved data quality through automated checks. All accounting entities are now required to use the e-reporting system, which facilitates digital signing and faster processing of reports.
1) Uganda has reformed its business registration process through the establishment of a One Stop Shop (OSS) platform that allows investors to register their business, register for taxes, and obtain necessary licenses in one location.
2) Previously, business registration involved numerous procedures, locations, and long delays. The reforms simplified the process, reduced costs and time, and enabled electronic collaboration between registration and licensing agencies.
3) Through the OSS platform, over 200 companies can now be registered per week, taxes are more efficiently collected, and data is shared to promote economic development. However, challenges remain regarding change management, legal reforms, and full integration of electronic systems.
The document summarizes Mauritius' best practices in facilitating business registration and operations. Key changes introduced in 2006 include legislation streamlining the registration process, launching an online central business registration system (CBRIS), and adopting scanning technology. These measures reduced registration times from half a day to half an hour, allowed online applications and payments, and enabled electronic document filing and retrieval. As a result, the number of registered businesses in Mauritius increased significantly between 2005 and 2013.
The document summarizes reforms to Serbia's business registration system. It describes replacing the decentralized system managed by commercial courts and municipalities with a centralized Serbian Business Registers Agency (SBRA). The SBRA digitized registration, reduced registration time to 2-3 days from 71 previously, and lowered costs. It created a single, reliable database and standardized practices nationwide. The reform simplified procedures, increased transparency, and improved the business environment.
Foriba SAP e-Invoicing Cockpit for ITALY FatturaPAForiba Company
The document provides information about Foriba's e-invoicing solution for Italy, including:
- An overview of Foriba and its e-invoicing services in multiple countries
- Details on Italy's e-invoicing application called FatturaPA and requirements
- The process for sending and receiving e-invoices through SDI in Italy
- An explanation of the fields included in Italian e-invoices
- Sample screens of Foriba's SAP integration and e-invoice monitoring tools
Delegation of public services to a private entity the colombian experience ...Corporate Registers Forum
The document summarizes the delegation of business registry services in Colombia to the country's Chambers of Commerce as a private entity. It describes how the Chambers of Commerce were given legal responsibility for business registration in 1931 to improve efficiency. The decentralized but interconnected registry system is now run across 57 Chambers and provides online access to company information. The Bogota Chamber of Commerce is highlighted as the largest, registering over 5 million transactions annually and supporting over 100,000 businesses.
ALPE Taxcom SAP Component. Legally Significant E-Documents from SAP ERP throu...Mikhail Kalyabin
ALPE consulting designed a solution of integration with EDO “Taxcom – DocLines”. Using this solution you will be able to prepare documents in your SAP ERP system, to sign them with digital signature, to send documents to your contractor, to get an answer from contractor and to update the status of document.
The 2016-2020 BIR Programs and Projects Rchelle Degala-Apatan-MaEd-EArochelle apatan
The document outlines several programs and projects of the Bureau of Internal Revenue from 2016-2020. Key programs include strengthening administrative sanctions for non-compliance with VAT requirements, the RATE program to crack down on tax evasion, and enhancing taxpayer identification cards. The goals are to promote voluntary compliance, deter evasion, and modernize systems like expanding online services, implementing foreign account reporting, and improving property transfer systems.
Presentation held by Mr. Zvonko Obradovic as a part of the Specific e-Government solutions for better business environment Session at the 8th SEEITA and 7th MASIT Open Days Conference, 14th-15th October, 2010
CIELA Norma AD is a leading Bulgarian company established in 1991 that provides legal and reference software systems. It has 30 years of history developing information systems and is the largest legal publisher and bookstore chain in Bulgaria. The company owns 15 software products that provide access to Bulgarian and European legislation and legal documents. It has over 25,000 users, including government agencies and the European Commission. CIELA has successfully completed projects for the Bulgarian government, including developing e-government portals and digital systems for legal and commercial records.
CIELA Norma AD is a leading Bulgarian company established in 1991 that provides legal and reference software systems. It has 30 years of history developing information systems and is the largest legal publisher and bookstore chain in Bulgaria. The company has 80 employees developing over 30 legal information software products that are used by over 25,000 public and private sector users. CIELA has also successfully implemented several major e-government projects in Bulgaria and has quality management systems certified under ISO standards.
CIELA Norma AD is a leading Bulgarian company established in 1991 that provides legal and reference software systems. It has 30 years of history developing information systems and is the largest legal publisher and bookstore chain in Bulgaria. The company has 80 employees in its software division developing over 30 legal information software products that are used by over 25,000 public and private sector users. Some of its flagship products include Regulations, Procedures, and Euro, which provide up-to-date Bulgarian and European legislation. CIELA has also successfully implemented several e-government projects in Bulgaria and holds quality management certifications.
The document discusses planning and budgeting for e-governance systems. It describes the stages of developing e-services from basic information provision to personalized automated services. It also discusses lessons learned from Estonia's experience in developing its e-governance systems, including the importance of coordination, a step-by-step approach, and showing tangible results to gain support.
This document summarizes the development of IT audit at the State Audit Institution of Serbia. It discusses how IT audit began as part of financial and compliance audits before becoming standalone reports. Key points include:
- IT audit was initially included in guidelines for financial and compliance audits to assess IT controls
- A 2014 pilot project helped auditors learn IT audit practices from the IT handbook
- In 2019, Serbia published its first standalone IT audit report on the efficiency of a public registry's information system
- Future plans include improving the institution's information system and continuing to share experiences with other audit authorities.
The document summarizes key components of Finland's national architecture for digital services called Suomi.fi. It includes:
1. Suomi.fi ServiceViews which provide citizens, companies and officials a single window to access public services online through standardized service metadata and data exchange.
2. A Service Data Repository that contains uniform metadata for all digital, local and telephone-based public services.
3. A Data Exchange Layer that enables secure exchange of data between organizations through standardized APIs and a catalog of integrated services.
4. e-Identification and digital authorization services that allow citizens and companies to securely access services and authorize others to act on their behalf through standardized authentication methods.
Australian Business Register - freedom to increase productivityReckon
This presentation was given by Mark Jackson, ATO, at the Reckon Group Conference held at the Hilton in Sydney between 21-23 August. Find out more at www.ato.gov.au
Pronet is a leading IT solutions provider in Kosovo that maintains local market leadership. It offers a wide range of IT solutions including servers, storage, networking, software, and consulting. Pronet has a skilled workforce of over 65 employees, long-term experience, and partnerships with leading technology vendors. It has completed many projects for banks, government institutions, and enterprises to implement core infrastructure, ERP systems, and other solutions.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Part 2 Deep Dive: Navigating the 2024 Slowdownjeffkluth1
Introduction
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Apr sbra for world bank ifc mombasa may2010
1. World Bank Group
Staff Learning Meeting
ICT AND INVESTMENT CLIMATE REFORMICT AND INVESTMENT CLIMATE REFORM
Achieving measurable impact through the use of technologyAchieving measurable impact through the use of technology
Mombasa, KenyaMombasa, Kenya –– May 17-18May 17-18, 20, 201010
DEVELOPING A SUSTAINABLE BUSINESS REGISTRY
TECHNOLOGY PLATFORM
Case study from Serbia
Branislav Dobrosavljevic,
CIO, Serbian Business Registers Agency (SBRA)
2. CONTENT:CONTENT:
1. SBRA – Introduction
Registration reform in Serbia, SBRA Registers, SBRA services
2. Information system – Birth and survival
Design, implementation, sustainability, stabilisation
3. Information system – Maturity and growth
Towards SOA architecture and value-added electronic services
4. Challenges and solutions
Lessons learned, future development plans
3. 3
GOALS FOR REFORMING THE
REGISTRATION SYSTEM
www.investmentclimate.org 3
To simplify and accelerate the business registration procedure in Serbia
To create a more favorable business environment for foreign investments
To create conditions for easier business start ups in Serbia
To upgrade state administration through a greater reliance on IT
To establish the conditions for creating new jobs and reducing the informal
economy and corruption.
• SBRA (Serbian Business Registers Agency) or
Agencija za privredne registre – APR (Serbian) , established in 2004,
as a crucial part of the registration reform in Serbia, started its operation 3.1.2005.
SBRA Information system was completed until 31.3.2006. as a result of the project funded
by Swedish government and administered by the World Bank (ICB procurement method).
Until 2009, SBRA operated 3 registres:
Register of Business entities, Register of Pledges and Register of Financial leasing.
4. Registers operated by SBRARegisters operated by SBRA
Agencija za privredne registre – APR (Serbian) or
SBRA (Serbian Business Registers Agency)
Until 2009, SBRA operated 3 registres:
- Register of Business entities (Companies and Entrepreneurs);
- Register of Pledges on movable assets and rights (Collateral Registry);
- Register of Financial leasing
From October,2009 to January,2010 five more registers started
- Register of Associations (NGO) and Register of Foreign associations;
- Register of Public Media;
- Register of Financial statements and Data on solvency;
- Register of Tourism, with number of sub-registers.
Until the end of 2010, and in the first half of 2011, number of new registers will be started:
*Register of Bankruptcy estate; *Register of Regional development measures and Incentives;
*Register of restraining orders; *Register of Sports Associations; *Register of Institutions;
*Register of Chambers of Commerce; etc. (more than 20 registers expected until 2011)
5.
6. Before and after
the Establishment of the SBRA
BEFORE
DIVIDED RESPONSIBILITIES FOR REGISTRATION
OF BUSINESS ENTITIES
Lack of the unique and updated records.
Non-transparent registration procedure
CORRUPTED Commercial Courts in Serbia
(Source: Feasibility Study for EU accession)
On the business management of various records that
are currently within the SBRA’s competence, MORE
THAN 1,500 EMPLOYEES were engaged (17
commercial courts, 165 municipal offices, Billing and
Payment Office Statistical Office of Serbia, Ministry of
Internal Affairs, Ministry of Public Administration and
Local Government, Ministry of Foreign Affairs, ministries
and / or sectors in charge of tourism, National Bank of
Serbia ...)
Average registration time:
• 71 days (2002)
• 54 days (2003)
SBRA TODAY
JURISDICTION FOR THE CONDUCT OF THE
PUBLIC ELECTRONIC REGISTERS
Irmplementation of registration procedures is in accordance
with the principles of efficiency and transparency .
The five-day “silence is consent” principle is applied.
SBRA is a self-financed institution (sustainable
development) based on the registration fees and fees for
other services that SBRA provides (since its
establishment in 2005, SBRA has slightly changed its
fees only in early April 2010)
350 persons employed or engaged in the Belgrade office
and its 13 remote offices throughout Serbia - activities on
integrated reception of applications, mail expedition,
scanning, archiving, administration
Over EUR 2 Million
- Value of existing software , hardware and equipment
Average registration time: 3 days, max 5 days
(as of May 6, 2009 - One-stop shop system of business
registration was introduced);
Along with SBRA’s registration decree, an applicant gets a
tax ID number, Health and Pension Funds and
Employment Organization records.
8. SBRA in FiguresSBRA in Figures
• 112,405 business entities
• 224,054 entrepreneurs (“sole traders”)
• 1,500 representative offices of foreign legal entities
• 112,600 financial statements for 2008
• 1,898 associations
• 44 foreign associations
• 912 Public media
• 57,087 financial leasing contracts
• 63,655 pledge contracts, securing claims of over EUR 17 billion
- 565,000 applications (processed in 2008)
- 2,500 applications per day
- over 3,000,000 records taken over from the Commercial Courts
and local authorities are filed in the SBRA archives
- over 10,000,000 scanned archived pages
- over 5,000,000 hits at the SBRA Web page (676,000 hits in Sept 2009)
- over 35,000 hits per day
- 324,022 users of the SBRA’s Info Center
RATIO BTW.
SBRA’S EMPLOYEES AND ITS
CUSTOMERS
350 employees
Registered entities and contracts:
825,000
2,360 PER EMPLOYEE
Over 5 Million archived files
RATIO BTW.
SBRA’S EMPLOYEES AND ITS
CUSTOMERS
350 employees
Registered entities and contracts:
825,000
2,360 PER EMPLOYEE
Over 5 Million archived files
9. SBRA – RESULTS
SBRA Internet site is the most visited in Serbian public sector:
About 1 million monthly visits;
About 50.000 daily visits.
Number of registered companies in Serbia:
10. e-Government in Serbia –e-Government in Serbia –
Strategy, Laws and ImplementationStrategy, Laws and Implementation
• “e-Government Development Strategy” and “Action Plan” – modern, based on
EU and regional SEE documents and initiatives;
• “Law on electronic signature” (December, 2004), bylaws completed mid-2008;
• “Law on electronic document” (2009), bylaws completed recently;
• Certificate Authorities: 1 (2008), 2 (2009), 3 (2010);
Qualified electronic certificates: penetration still low, expected growth in 2010.
• Electronic payments: Limited possibility to pay in local currency (Dinars/RSD),
although electronic banking and credit cards are widely adopted;
• Electronic services in public sector: Still at low level, while substantial
improvement is expected in 2010/2011 (new e-Government Portal, including
electronic payments in dinars, curently in the final testig phase).
11. ““Data delivery” Services of SBRAData delivery” Services of SBRA
• G2G services - Data delivery to other governmental institutions (more than
30 regular partners in public sector, including key ministries and agencies):
• Standard data delivery: One of 5 standard data categories, delivered by
Web Service, FTP, E-mail or CD/DVD;
• Special requests: Customised sets of data and/or statistical analysis
(free of charge).
• G2B/G2C services - Data delivery to businesses and citizens:
• Standard data delivery: One of 4 standard data categories, delivered by
Web Service, FTP, E-mail or CD/DVD; Minimal fee (0.1-0.3 USD) per record;
• Special requests: Customised sets of data, on request;
Data analysis (limited complexity);
• Free initial analysis service (selection of records, E-mail proforma invoice);
Low price, Quick delivery, Online support, Contact center support;
• Important source of SBRA revenue (3-5%), fast growth expected.
12. G2B, G2C Services of SBRA –G2B, G2C Services of SBRA –
Towards full electronic registrationTowards full electronic registration
• SBRA Information system is “e-Services ready” from the beginning;
• Unfortunately, due to improper legislation (mandatory paper with signature and stamp),
and lack of electronic signatures and payments, implementation of mayority of e-Services was postponed;
• Existing electronic services for businesses and citizens are:
• Complete information services, including highly usable models for all important documents;
• Internet Search on entity status, with complete data for one entity, available for free;
• Current status of the submisson (case) available on SBRA web site or via SMS and Contact center;
• All Forms available online, in PDF format (fillable, printable, downloadable), some could be
submitted;
• Registration of entrepreneurs, issuance of “extract from the Register” (“semi-electronic”).
• Services in final testing phase, to be available very soon:
• Electronic issuance of the “extract from the register”, for companies and entrepreneurs;
This service will be soon available on both SBRA portal and national e-Government portal;
• Registration of entrepreneurs - complete proces, including issuance of digitally signed Resolution;
• Ordering and sending Financial reports and other “value-added data delivery services”;
• Services for future implementation:
• As electronic payment services in local currency (Dinars/RSD) are in final testing phase, all the
services non-dependable on external partners will be published until the end of 2010, or early 2011;
• Full electronic registration of companies (EU benchmark service) is ready in SBRA, but depends on
extrernal partners (usage of electronic signatures in Courts for Articles of Association).
13. Future SBRA business strategy -Future SBRA business strategy -
Principles of sustainabilityPrinciples of sustainability
At the beginning, self-financing of SBRA was assured by:
3-month financing of all operational costs from the Swedish donation;
Sufficient fees for the SBRA services, set by law;
Low costs: Simplified registration process, skillful SBRA staff.
Until now, self-financing of SBRA kept by:
Continually improved business processes and people productivity
(fees not changed for 5 years, while cummulative inflation was >40%);
Improved “Data delivery services” (5% of income planned for 2010).
In the future, self-financing of SBRA will be based on:
Further improvement of business processes, including standardisation (ISO 9001);
Improvement of Information system, based on SOA and virtualisation;
Improvement of services, based on the combined data from SBRA registers;
Income from “value added services” expected to grow to 10%-20% of total SBRA
costs in 2012, up to 50% in 2015-2016.
14. 2. Information system –2. Information system –
Birth and survivalBirth and survival
SBRA Information system development 2005-2009/2010:
PHASE 1 (2005)
Elementary hardware (few multiple-purpose Dell servers);
Temporary software solutions for all registers, basic services.
PHASE 2 (2006/III-2007)
SBRR - Fully implemented World bank administered project (Oct.,2004 – March,2006);
Swedish donation cca 1.4M EUR, including ICT and 3 months SBRA operational costs;
Interesting experience – included additional donations, temporary S/W solutions, etc.
Sufficient hardware (Fujitsu-Siemens servers, EMC storage, Cisco communications);
Stable software solutions for registers; Improved services (G2B/G2C).
PHASE 3 (2008-2010/VI)
Extended hardware and communications; Completed software solutions for registers;
High-quality services (G2G, G2B/G2C): “One Stop Shop project”, phase 1 (2009/V);
First steps of SOA-based integration: IRIS module (Integrated registration input).
Microsoft-based platform: Windows Server 2000/2003/2008, MS SQL Server 2000/2005/2008
Development platform Microsoft .Net framework, C#.
15. ISSUES RESOLVED
DURING THE SBRR PROJECT
Project: Serbia Business Registration Reform (SBRR)
• Grant No.: TF052718
• IFB Title: Supply and Installation of the new Serbian Business Registration System software and hardware
• IFB Number: SAM-SBRR-ICB-001-SSB-05-TF052718
• Date of issue: May 18th, 2005.
• Date of completion: March 31th, 2006.
Selection of the experienced international consultant, able to adapt to the
local circumstances is crucial (technical skills are not the key point);
World Bank project should be managed carefully from the very beginning:
• Wrong selection of “ICB procurement method for goods” almost killed Serbian
SBRR project!
Consider realistically the timeframe for each phase of the project;
Close and proactive cooperation with the World Bank staff;
Local World Bank Office in Belgrade helped a lot, especially at critical ponts.
16. SBRA initial system architectureSBRA initial system architecture
2009/20102009/2010
17. 3. Information system –3. Information system –
Maturity and growthMaturity and growth
SBRA Information system development in 2010/2011:
PHASE 4 (2010/Q3,Q4)
KOICA project (donation 3.2 M$ from R.Korea) implementation (2009/VI);
New hardware platform (IBM), software platform (IBM) and development tools (Java);
Initial SOA architecture using ESB – Web services internal and external integration;
Completed set of services using qualified electronic signatures (G2G, G2B/G2C).
PHASE 5 (2011)
SBRA long-term strategy, Business process allignment, Development budget assurance;
Standardisation (ISO 9001, 27001);
Hardware integration (IBM, Microsoft) – H/W, communications, security, administration;
Software integration - SOA architecture improvement, software standardisation and
consolidation (long-term target: Generic register rules, processing and software);
Extended set of electronic services, value-added services (DW/BI/KM based).
18. SBRA asSBRA as aa
Governmental Information HubGovernmental Information Hub
19. KOICA project componentsKOICA project components
o “SBRA Business process improvement project”, including new harware and software;
implemented 2008-2010, donation 3.2 M$ from R.Korea;
o All components developed and installed until 2009/VI, full implementation 2009/XII.
ONE STOP SHOP for registration (OSS), Phase 2
Full automation of processes between SBRA and partner agencies, standardised WS;
INTEGRATED REGISTERS (IR)
Improved IRIS module (integrated register input) – very important part of the system;
Integrated archive operation and Integrated expedition activities to follow.
ELECTRONIC ARCHIVE (EA)
DMS (IBM FileNet) for unified storage and maintenance of electronic documents, both
scanned images and documents produced by SBRA registers; Strong search engine.
FDI PORTAL (future FDI Register)
Collects and publishes relevant Foreign Direct Investment data from multiple sources;
INFORMATION HUB PORTAL (IHP)
SBRA Portal for G2B/G2C electronic services, using qualified electronic signatures;
Includes authentification, submission, payments, delivery, notification, etc.
20. Pension Fund
Health.Insur.
Register of Leasing
Register of Leasing
Register of Pledges
Register of Pledges
Register of
Business Subjects
Register of
Business Subjects
DMS
Temporary
Electronic
Archive
Permanent
Electronic
Archive
Portal 1Portal 1
WAN
Regional Offices
Operators
LAN
Operators
Internet
G2
C G2B G2G
Employ.office
Tax Office
Statistic.Office
Enterprises
Banks
SMES
National Bank
Municipalities
Register 4
Register 5
Register N
Commu
nications
SBRA Software Architecture
Current state
Registration Form
Part1 - SBRA
G2B
G2G
21. Pension Fund
Health.Insur.
Register of Leasing
Register of Leasing
Register of Pledges
Register of Pledges
Register of
Business Subjects
Register of
Business Subjects
DMS
Temporary
Electronic
Archive
Permanent
Electronic
Archive
Portal 1Portal 1
WAN
Regional Offices
Operators
LAN
Operators
Internet
G2C
G2B G2G
Employ.office
Tax Office
Statistic.Office
SMES
Banks
Enterprises
National Bank
Municipalities
Register 4
Register 5
Register N
Commu
nications
Figure1 – Current state
Registration Form
Part1 - SBRA
G2G
G2B
Pension Fund
Health.Insur.
IntegratedIntegrated
RegistersRegisters
Register of Leasing
Register of Leasing
Register of PledgesRegister of Pledges
Register of
Business Subjects
Register of
Business Subjects
Portal 1Portal 1
Messages
Part N
….
Part4
Part3 –HealthInsurance
Part2 -Pension Fund
Part1 - Tax Office
WAN
Regional Offices
Operators
LAN
Operators
DFIDFI
New DMSNew DMS
ee--ArchiveArchive
One StopOne Stop
ShopShop
Portal 2Portal 2
Internet
G2C
G2B
G2G
Information Hub /Information Hub /
Additional securityAdditional security
G2B
G2C
G2G
Employ.office
Tax Office
Statistic.Office
SMES
Banks
Enterprises
National Bank
Municipalities
Register 4
Register 5
Register N
All New Modules
Registration Form
Part1 - SBRA
Figure2 – New State
Temporary
Electronic
Archive
Permanent
Electronic
Archive
DMS
Pension Fund
Health.Insur.
IntegratedIntegrated
RegistersRegisters
Register of Leasing
Register of Leasing
Register of PledgesRegister of Pledges
Register of
Business Subjects
Register of
Business Subjects
Portal 1Portal 1
Messages
Part N
….
Part4
Part3 –HealthInsurance
Part2 -Pension Fund
Part1 - Tax Office
WAN
Regional Offices
Operators
LAN
Operators
DFIDFI
New DMSNew DMS
ee--ArchiveArchive
One StopOne Stop
ShopShop
Portal 2Portal 2
Internet
G2C
G2B
G2G
Information Hub /Information Hub /
Additional securityAdditional security
G2B
G2C
G2G
Employ.office
Tax Office
Statistic.Office
SMES
Banks
Enterprises
National Bank
Municipalities
Register 4
Register 5
Register N
All New Modules
Registration Form
Part1 - SBRA
Figure2 – New State
Temporary
Electronic
Archive
Permanent
Electronic
Archive
DMS
22. After implementation of eArchive
Scanning process
Kofax
FileNet
Document Management
Service
IrisService
Petition
SBRA
Saves petition
Upon receive documents are sent to scan
Queryforbarcodemeta
Documentmetadata
Create / update folder
Store document and it’s metadata
to appropriate folder
2
4
1
5 6
7
8
9
10
11
Party
3
Receipt
23. ““One Stop Shop for registration”One Stop Shop for registration”
(OSS-SBRA)(OSS-SBRA)
Successful Multi-agency project, supported by Serbian Government;
Example of coordinated legal, organisational and technological efforts.
Preparation: 2006-2008 (complete study 2006/XII)
Phase 1: From May, 2009 (Government decision 2009/XI)
Partner agencies: Tax Authority (TA), Pension fund (PF), Health Fund (HF);
Processes partly automated (Web services, FTP data exchange).
Phase 2: From June/December, 2010 (Part of KOICA project)
Additional partners: National Bank of Serbia (NBS), Employment Office (EO),
Statistical Office (SO), Ministry of Interior (MUP).
Processes fully automated (coordinated Web services on IBM ESB).
24. Introduce a single business registration form;
Introduce a system whereby public authorities can recognise
enterprises by a single identification number;
Set up single contact points where a single registration form can
be deposited;
Ensure that government departments avoid introducing
duplicated or superfluous forms and/or contact points;
Use IT and databases as much as possible for the transmission
and authentication of information submitted and/or the exchange of
information between public authorities.
OSS PRINCIPLES –
DESIRED MODEL OF BUSINESS REGISTRATION
25. ONE-STOP SHOP IN SERBIA
Streamlined Business Registration Model
USERS TAX DIRECTORATESBRASBRA front-end
offices
SINGLE
REG.
FORM
REGISTERED
BUSINESS
NEW BUSINESS
IN OPERATION
REGISTRATION ID (MB)
TAX ID (PIB)
electronic
transmittal
of data
SERBIAN STATISTICAL
OFFICE
NATIONAL LABOUR
BUREAU
PENSION INSURANCE
FUND
HEALTH INSURANCE
FUND
OTHER STATE
INSTITUTIONS
issued to businesses
to be used for all
interactions with the
government
Ex post procedures
and monitoring
(sector specific
inspections)
26. SBRA - SINGLE ACCESS POINT
ONE STOP SHOP
(as of May 6, 2009)
27. ISSUES RESOLVED
DURING THE OSS PROJECT
Technical solutions specified in detail after resolution of the related
interoperability issues, including harmonization of the database format and
content, as well as business processes.
Initial Risk Analysis has shown that the main OSS challenge will be the
relationship with the Tax Directorate, especially regarding issuing of the Tax
Identification Number (PIB), so special attention was given to it.
Clear that strong political support from all involved parties was required for
the success of the project, so it was assured (not easy!).
• Conclusion:
For e-Government projects like OSS, technical solutions are not an issue !
“The Devil” is somewhere else:
in the data, in the processes and in the political support!
28. Challenges and solutions –Challenges and solutions –
Lessons learned, summaryLessons learned, summary
GENERAL
Technology is just a tool to achieve strategic and tactical business goals;
• But all business goals should be set considering the opportunities given by the latest
technologies.
SECTOR SPECIFIC
Public sector is somethig really special!
TECHNOLOGY SPECIFIC
Technology is not simple, but not a major issue, especially in Public sector projects;
Care about business-ICT allignment, organisation, people and training, etc.
INTEROPERABILITY
Again, technology is not the key – XML-based Web Services as a standard,
universal solution; Semantic and operational IOP are critical in the Public sector.
Project/Program/Portfolio Management (PM)
(PM) Methodology implemented - key to success!
• But how to assure stable PM and technology skills in the Public sector?
29. PM is a Key to success
SBRA/Public sector Project constraints
Time: Least flexible
Scope: Most flexible
Resources: Flexible
30. SBRA Information System
Current Status
• ICT properly budgeted, staffed and positioned within the SBRA;
“Department for ICT and Development”, headed by CIO, is the
owner of ICT budget and fully involved in the services development.
• Information system completed, stable, flexible – based on SOA, highly
available and fully managed by the SBRA technical team;
Ready for planned growth and improvement (based on KOICA project).
• Strategic local ICT partner “Spinnaker” (from “ComTrade Group”):
– SLA defined by Long-term, annually improved “Contract for Maintenance
and Development”, featuring latest ICT standards and “best practices”
– “Integrated technical team” SBRA/Spinnaker, including all ascpects of
the system operation, maintenance, security and development;
Other local IT companies - area experts engaged as appropriate
• In addition, close relations with local offices of the most important global ICT
vendors (Microsoft, IBM, Cisco, Fujtsu-Siemens, HP)
31. SBRA Information System
Development Plans
a) Infrastructure:
– Integration of the system IBM-MS), including full redundancy and improved security;
As soon as possible achieving “No single point of failure” principle and set up
complete “Disaster recovery site”; Assurance of redundant, scalable broadband links;
– Improved availability and resilience of the system and services, based on strict
procedures, permanent training and full documentation;
– Standardization of the system elements and architecture (virtualization, outsourcing).
b) Software:
– Further improve, standardize and integrate existing Registration software modules;
– Streamlined, efficient development of the Software for new SBRA registers;
– Make proper balance of Platform software, Commercial solutions and Custom
development, including usage of Open Source solutions and development tools, as
well as Cloud computing solutions;
c) Services:
– Continually improved, DW/BI based Value-added services for all types of customers/
partners (G2G, G2B, G2C);
– Extended intenational engagement (EBR), standardisation (XBRL);
– Establishment of Unique Identifying Number that will serve all government needs for
all companies;
– “Universal Web Service” as a highly available data delivery channel;
– Establish and maintain SBRA as a Model for e-Government services in Serbia and
SEE region, as well as a model of self-sufficent, sustainable public agency.
32. ADVICE FOR ANY COUNTRY
REFORMING BUSINESS REGISTRATION SYSTEM
www.investmentclimate.org 3205/01/13
Prior to starting a radical reform such as reform of the business
registration system, and as early as possible, it is necessary TO ENSURE as
wide as possible CONSENSUS ON THE BASIC PRINCIPLES OF THE
REFORM within the Government and interested institutions.
Since reform involves competencies of several ministries, it is necessary
for the Government to establish an INTER-MINISTERIAL BODY to follow up
and coordinate the overall reform, and to ensure consistency in the
regulations and in the implementation of the Action plan ( for the reform).
Do not expect from the technology to resolve those issues!
It will just help to achieve the best possible results, if the approach was right.
The same rule apply not only to the initial phase of the reform, but to any
following major step in the reform (as it was/is “One Stop Shop” in Serbia).
33. THANK YOU FOR YOUR ATTENTION!
I am at your disposal for any further questions!
bdobrosavljevic@apr.gov.rs
www.apr.gov.rs
Editor's Notes
On this image are presented all of the processes that occur with documents before the documents are being processed by a petition operator. Party petitions on an general desk Petition is saved using IRIS service Receipt is issued to party Upon saving of petition, the folder for holding this particular petition scanned documents is created in FileNET The documents are sent to the scanning process (right after receive, i.e. before any procedure is to be taken with documents, as opposed to the earlier procedure that scanned documents after they were processed up to a final point) Validation of scanned images in Kofax, document barcode recognition Request metadata from Document Management service Document Management service issues queries to IrisService and other services (not shown in the picture) to retrieve all of the metadata about the document Document metadata is returned to Document Management service Document metadata is passed on to Kofax system Kofax accepts the metadata, exports the image of the barcode along with all of the metadata it received to FileNet (not shown in the picture) The operators can process documents based on their images. The query for document images is performed from applications via Document Management service, or directly on FileNet using one of it’s own clients for querying data. Every register has one desk for receiving petitions Each register has it’s own set of operators for processing Scanning documents occurs right after receiving of petition The operator works with electronic documents (scanned images) * where applicable – some Registers might require the lawyer to work with originals, but they can view electronic data as well. Working with electronic / scanned documents becomes the recommended way to process requests