This document discusses the development of business registration systems in Serbia through the Serbian Business Registers Agency (SBRA). It describes how SBRA was established in 2004 to centralize and digitize business registration, simplifying the process. SBRA implemented a new information system from 2004-2006 with funding from Sweden and the World Bank. Since then, it has continued developing its system and services, adding new registers and improving interoperability between government agencies. SBRA provides registration and business data services to public and private sector users. It has helped improve Serbia's business environment and digital government services. The document outlines lessons learned from SBRA's experience that could help other countries reform their business registration systems.
The document summarizes the development of the Serbian Business Registers Agency's (SBRA) information system from its establishment in 2005 to the present. Key points include:
- SBRA was established in 2004 as part of business registration reform in Serbia to simplify the registration process and create a favorable business environment.
- The initial information system was developed from 2005-2009 to support SBRA's core registers and services through donations and technical assistance.
- Current initiatives through 2010-2011 aim to advance the system's architecture using service-oriented principles and establish SBRA as a hub for sharing business and economic data across government agencies.
Progress in building eGovernment platform – Central portalRastislav Janota
Central Portal of Public Administration (UPVS - Ustredny Portal Verejnej Spravy) is key point of Slovak e-Government systems. It is designed and operated by National Agency of Network and Electronic Services, Bratislava, Slovakia.
https://www.slovensko.sk
The document discusses Mexico's efforts to digitize and streamline public services and procedures to increase productivity and competitiveness. It outlines Mexico's national digital strategy which includes simplifying government services, increasing access to technologies, and improving inter-agency coordination and data sharing. The strategy aims to reduce the time and costs required for common procedures such as starting a business by integrating services across different levels of government through standardized processes and digital platforms.
Moldova Governance e-Transformation: a Government Reinventing JourneyCornelia_Amihalachioae
The document summarizes Moldova's e-government transformation journey. It discusses how e-government reforms have streamlined public services, modernized governance, and increased economic competitiveness and transparency. Key initiatives include a government portal providing over 100 online services, digital signature and authentication services, an e-payment platform, cloud services, an interoperability platform, and open data portal. Challenges addressed include increasing access to digital services among lower-income groups and those in rural areas. The reforms aim to make services customer-centric, consolidated, simplified, and available through multiple channels including online and mobile.
The document discusses planning and budgeting for e-governance systems. It describes the stages of developing e-services from basic information provision to personalized automated services. It also discusses lessons learned from Estonia's experience in developing its e-governance systems, including the importance of coordination, a step-by-step approach, and showing tangible results to gain support.
FinTech Regulatory Landscape by Trystan Tether and Gabor Helembai 25 10 2016bhalasz
This document compares the FinTech regulatory regimes in the UK and Hungary. It provides examples of FinTech projects like crowdfunding, payment services, and data analytics. The UK regulator (FCA) takes an approach that favors innovation while ensuring consumer protection. The FCA provides guidance and consults with firms but regulatory burden is high. Hungary has no FinTech regulation yet but specific rules may be introduced. Key issues being addressed include PSD2 implementation and developing instant payments. New technologies like bitcoin raise questions about appropriate regulation.
New in russia electronic (digital) signatures, electronic vat invoices, elect...Awara Direct Search
The document summarizes new laws in Russia allowing for electronic signatures, electronic VAT invoices, and electronic source documents. Specifically, it notes that as of July 2012, electronic signatures can now be used legally for exchanging documents between businesses and government agencies. Additionally, accounting source documents can now be created electronically if signed digitally, and electronic VAT invoices are also permitted if both business partners consent and have compatible technology. However, electronic documents must still meet certain legal requirements.
From investigation of Poice, Accusation decision of Prosecutor, Trial of court, Prison of Minister of Justice (Public)...integrated and one stop management
The document summarizes the development of the Serbian Business Registers Agency's (SBRA) information system from its establishment in 2005 to the present. Key points include:
- SBRA was established in 2004 as part of business registration reform in Serbia to simplify the registration process and create a favorable business environment.
- The initial information system was developed from 2005-2009 to support SBRA's core registers and services through donations and technical assistance.
- Current initiatives through 2010-2011 aim to advance the system's architecture using service-oriented principles and establish SBRA as a hub for sharing business and economic data across government agencies.
Progress in building eGovernment platform – Central portalRastislav Janota
Central Portal of Public Administration (UPVS - Ustredny Portal Verejnej Spravy) is key point of Slovak e-Government systems. It is designed and operated by National Agency of Network and Electronic Services, Bratislava, Slovakia.
https://www.slovensko.sk
The document discusses Mexico's efforts to digitize and streamline public services and procedures to increase productivity and competitiveness. It outlines Mexico's national digital strategy which includes simplifying government services, increasing access to technologies, and improving inter-agency coordination and data sharing. The strategy aims to reduce the time and costs required for common procedures such as starting a business by integrating services across different levels of government through standardized processes and digital platforms.
Moldova Governance e-Transformation: a Government Reinventing JourneyCornelia_Amihalachioae
The document summarizes Moldova's e-government transformation journey. It discusses how e-government reforms have streamlined public services, modernized governance, and increased economic competitiveness and transparency. Key initiatives include a government portal providing over 100 online services, digital signature and authentication services, an e-payment platform, cloud services, an interoperability platform, and open data portal. Challenges addressed include increasing access to digital services among lower-income groups and those in rural areas. The reforms aim to make services customer-centric, consolidated, simplified, and available through multiple channels including online and mobile.
The document discusses planning and budgeting for e-governance systems. It describes the stages of developing e-services from basic information provision to personalized automated services. It also discusses lessons learned from Estonia's experience in developing its e-governance systems, including the importance of coordination, a step-by-step approach, and showing tangible results to gain support.
FinTech Regulatory Landscape by Trystan Tether and Gabor Helembai 25 10 2016bhalasz
This document compares the FinTech regulatory regimes in the UK and Hungary. It provides examples of FinTech projects like crowdfunding, payment services, and data analytics. The UK regulator (FCA) takes an approach that favors innovation while ensuring consumer protection. The FCA provides guidance and consults with firms but regulatory burden is high. Hungary has no FinTech regulation yet but specific rules may be introduced. Key issues being addressed include PSD2 implementation and developing instant payments. New technologies like bitcoin raise questions about appropriate regulation.
New in russia electronic (digital) signatures, electronic vat invoices, elect...Awara Direct Search
The document summarizes new laws in Russia allowing for electronic signatures, electronic VAT invoices, and electronic source documents. Specifically, it notes that as of July 2012, electronic signatures can now be used legally for exchanging documents between businesses and government agencies. Additionally, accounting source documents can now be created electronically if signed digitally, and electronic VAT invoices are also permitted if both business partners consent and have compatible technology. However, electronic documents must still meet certain legal requirements.
From investigation of Poice, Accusation decision of Prosecutor, Trial of court, Prison of Minister of Justice (Public)...integrated and one stop management
Regional disqualifications were not systematically enforced after business registration processes were moved from judicial to administrative authorities in Macedonia and Serbia in 2005. This created legal uncertainty around creditor and third party protections. Both countries have since reformed their systems. Macedonia established a Register of Disqualified Entities within its Central Register in 2009. Serbia is in the process of passing a law on disqualifications and launching a register within its Business Registry Agency in 2015. The reforms aim to exchange information on disqualifications regionally to prevent doubtful business practices across borders.
Fintech and Data Protection by Balint Halasz and Zoltan Tarjan 25 10 2016bhalasz
This document summarizes key topics from a presentation on data protection in FinTech, including:
- Data processing and legal issues in FinTech like profiling, credit scoring, and international data transfers.
- An overview of the upcoming GDPR and new requirements like increased penalties, data breach rules, and direct liability of processors.
- How profiling and big data are used in financial services for tasks like risk assessment, fraud detection, and customer analytics.
- Rights of data subjects related to profiling, automated decisions, and accessing processing logic/consequences.
- Requirements for privacy impact assessments when profiling poses high risks to individuals.
- Solutions for international data transfers under GDPR like Privacy Shield, standard contractual
Gov.24 - ministry of the interior and safety gov korearidhofitrah
This document summarizes the history and services provided by Gov.24, South Korea's integrated public service portal. Gov.24 allows citizens to access over 13,900 public institution websites and 90,000 administrative services in one place online or via mobile. It provides a one-stop shop for citizens to find information, apply for services, and check application statuses across central and local government agencies. Over the past 20 years, Gov.24 has expanded the number of available services, implemented new technologies to improve access and convenience, and increased personnel to support a growing user base of over 30 million members.
1) The document discusses e-government and e-democracy best practices from Austria, including high online availability of government services and sophistication of online services.
2) It outlines Austria's efforts to promote cooperation across different levels of government through the Federal ICT strategy and platforms like Digital Austria.
3) Key initiatives discussed include the eGovernment Act, central registers, electronic delivery, open source eGovernment modules, and platforms to improve access to information and participation.
This document discusses AJPES's cross-border interconnection with SI-PASS. AJPES's strategic goals include enhancing security, reducing administrative burden, and cooperating for better legal frameworks. Its activities include registering entities, maintaining registers, collecting annual reports, and compiling credit reports. The document outlines AJPES's digital services and how eIDAS regulation requires recognizing identification across EU states. SI-PASS provides eIDAS-compliant trust services through a central authentication system and e-signature service, adding value for AJPES users and AJPES through cross-border identification and standardized e-signatures.
Prezentacija održana 23.10.2013.g. u Pančevu za predstavnike više od 20 opština i gradova Srbije. Opisani su sadašnji i budući servisi besplatne isporuke podataka iz registara Agencije za privredne registre (APR) za lokalne samouprave.
This document discusses security challenges in the new informational economy. It notes that 80% of businesses now use cloud computing services like software as a service. It also notes forecasts that big data will create millions of new jobs globally by 2018 but only one third of these jobs may be filled. The document outlines some key trends driving the new informational economy like increased mobility and use of smartphones and tablets. It also provides statistics on social media usage and time spent on sites like Facebook. It discusses security risks from increased data collection and sharing of personal information online.
Mihajlo Pupin was a Serbian-American physicist and inventor known for developing loading coils that improved long-distance telephone communication. He was born in 1854 in the Austrian Empire and immigrated to the United States in 1874. Pupin patented his loading coil invention in 1900, which helped telephone signals travel longer distances by compensating for signal loss in telephone lines. AT&T purchased the rights to Pupin's patents for nearly $1 million, saving the company an estimated $100 million. Pupin's loading coil technology enabled undersea cables and helped expand the reach of the telephone network around the world in the early 20th century.
1. The document discusses Serbia as a potential offshore destination for outsourcing services. It provides an overview of Serbia's labor pool, infrastructure, education system, costs, and political/economic environment.
2. Key factors for Serbia include costs that are lower than Western Europe, a large talent pool of engineers graduating each year, and a generally stable political/economic environment. However, concerns include lack of experience in the offshore services industry compared to other locations.
3. The presentation evaluates Serbia alongside other Eastern European locations like Poland, Romania, and Ukraine as an emerging offshore location with potential for growth.
The document discusses challenges in measuring the digital economy within macroeconomic statistics and national accounts. It summarizes various international responses to these challenges, including projects by the OECD, IMF, and advisory groups. An advisory group is proposing a framework for a satellite account on the digital economy that would measure transactions by how they are conducted (digitally ordered, platform-enabled, digitally delivered), what goods and services are involved, which actors (producers and users), and related enablers. The framework is meant to be flexible and highlight important digital transactions without being exhaustive. Feedback is sought on the proposed satellite account and ways to further develop price and volume measures and capital stock estimates.
The document discusses challenges in measuring the digital economy within macroeconomic statistics and national accounts. It summarizes various international responses to these challenges, including projects by the OECD, IMF, and advisory groups. An advisory group proposed a multidimensional framework to characterize different aspects of the digital economy, including the nature of transactions, products, actors, and enabling factors. This framework could form the basis of an experimental satellite account to better capture digital economic activity. The document seeks feedback on operationalizing this framework and ensuring it meets key policy needs.
1) Uganda has reformed its business registration process through the establishment of a One Stop Shop (OSS) platform that allows investors to register their business, register for taxes, and obtain necessary licenses in one location.
2) Previously, business registration involved numerous procedures, locations, and long delays. The reforms simplified the process, reduced costs and time, and enabled electronic collaboration between registration and licensing agencies.
3) Through the OSS platform, over 200 companies can now be registered per week, taxes are more efficiently collected, and data is shared to promote economic development. However, challenges remain regarding change management, legal reforms, and full integration of electronic systems.
Video presentation for 100+ Indian civil servants, for www,cips.org.in in Hydrabad (IN) 25 February 2016. Part of 3 day workshop see http://bit.ly/21iO1Qb done.
Roadmap to the Implementation of the Commercial Register in Lebanon - Salam Y...Corporate Registers Forum
The document outlines Lebanon's plan to reform its commercial register system through implementing a company registration one stop shop (OSS) over three phases. The short term phase focuses on enabling basic electronic transactions for company registration. The mid-term phase fully establishes the OSS through necessary legal and technology changes. The long-term phase emphasizes benefits of the OSS through additional services and institutional support. The OSS will integrate various government agencies and enable companies to register online in one day with accurate register data available to all. The project aims to streamline bureaucracy, reduce costs, and support businesses through their lifecycles.
Regional disqualifications were not systematically enforced after business registration processes were moved from judicial to administrative authorities in Macedonia and Serbia in 2005. This created legal uncertainty around creditor and third party protections. Both countries have since reformed their systems. Macedonia established a Register of Disqualified Entities within its Central Register in 2009. Serbia is in the process of passing a law on disqualifications and launching a register within its Business Registry Agency in 2015. The reforms aim to exchange information on disqualifications regionally to prevent doubtful business practices across borders.
Fintech and Data Protection by Balint Halasz and Zoltan Tarjan 25 10 2016bhalasz
This document summarizes key topics from a presentation on data protection in FinTech, including:
- Data processing and legal issues in FinTech like profiling, credit scoring, and international data transfers.
- An overview of the upcoming GDPR and new requirements like increased penalties, data breach rules, and direct liability of processors.
- How profiling and big data are used in financial services for tasks like risk assessment, fraud detection, and customer analytics.
- Rights of data subjects related to profiling, automated decisions, and accessing processing logic/consequences.
- Requirements for privacy impact assessments when profiling poses high risks to individuals.
- Solutions for international data transfers under GDPR like Privacy Shield, standard contractual
Gov.24 - ministry of the interior and safety gov korearidhofitrah
This document summarizes the history and services provided by Gov.24, South Korea's integrated public service portal. Gov.24 allows citizens to access over 13,900 public institution websites and 90,000 administrative services in one place online or via mobile. It provides a one-stop shop for citizens to find information, apply for services, and check application statuses across central and local government agencies. Over the past 20 years, Gov.24 has expanded the number of available services, implemented new technologies to improve access and convenience, and increased personnel to support a growing user base of over 30 million members.
1) The document discusses e-government and e-democracy best practices from Austria, including high online availability of government services and sophistication of online services.
2) It outlines Austria's efforts to promote cooperation across different levels of government through the Federal ICT strategy and platforms like Digital Austria.
3) Key initiatives discussed include the eGovernment Act, central registers, electronic delivery, open source eGovernment modules, and platforms to improve access to information and participation.
This document discusses AJPES's cross-border interconnection with SI-PASS. AJPES's strategic goals include enhancing security, reducing administrative burden, and cooperating for better legal frameworks. Its activities include registering entities, maintaining registers, collecting annual reports, and compiling credit reports. The document outlines AJPES's digital services and how eIDAS regulation requires recognizing identification across EU states. SI-PASS provides eIDAS-compliant trust services through a central authentication system and e-signature service, adding value for AJPES users and AJPES through cross-border identification and standardized e-signatures.
Prezentacija održana 23.10.2013.g. u Pančevu za predstavnike više od 20 opština i gradova Srbije. Opisani su sadašnji i budući servisi besplatne isporuke podataka iz registara Agencije za privredne registre (APR) za lokalne samouprave.
This document discusses security challenges in the new informational economy. It notes that 80% of businesses now use cloud computing services like software as a service. It also notes forecasts that big data will create millions of new jobs globally by 2018 but only one third of these jobs may be filled. The document outlines some key trends driving the new informational economy like increased mobility and use of smartphones and tablets. It also provides statistics on social media usage and time spent on sites like Facebook. It discusses security risks from increased data collection and sharing of personal information online.
Mihajlo Pupin was a Serbian-American physicist and inventor known for developing loading coils that improved long-distance telephone communication. He was born in 1854 in the Austrian Empire and immigrated to the United States in 1874. Pupin patented his loading coil invention in 1900, which helped telephone signals travel longer distances by compensating for signal loss in telephone lines. AT&T purchased the rights to Pupin's patents for nearly $1 million, saving the company an estimated $100 million. Pupin's loading coil technology enabled undersea cables and helped expand the reach of the telephone network around the world in the early 20th century.
1. The document discusses Serbia as a potential offshore destination for outsourcing services. It provides an overview of Serbia's labor pool, infrastructure, education system, costs, and political/economic environment.
2. Key factors for Serbia include costs that are lower than Western Europe, a large talent pool of engineers graduating each year, and a generally stable political/economic environment. However, concerns include lack of experience in the offshore services industry compared to other locations.
3. The presentation evaluates Serbia alongside other Eastern European locations like Poland, Romania, and Ukraine as an emerging offshore location with potential for growth.
The document discusses challenges in measuring the digital economy within macroeconomic statistics and national accounts. It summarizes various international responses to these challenges, including projects by the OECD, IMF, and advisory groups. An advisory group is proposing a framework for a satellite account on the digital economy that would measure transactions by how they are conducted (digitally ordered, platform-enabled, digitally delivered), what goods and services are involved, which actors (producers and users), and related enablers. The framework is meant to be flexible and highlight important digital transactions without being exhaustive. Feedback is sought on the proposed satellite account and ways to further develop price and volume measures and capital stock estimates.
The document discusses challenges in measuring the digital economy within macroeconomic statistics and national accounts. It summarizes various international responses to these challenges, including projects by the OECD, IMF, and advisory groups. An advisory group proposed a multidimensional framework to characterize different aspects of the digital economy, including the nature of transactions, products, actors, and enabling factors. This framework could form the basis of an experimental satellite account to better capture digital economic activity. The document seeks feedback on operationalizing this framework and ensuring it meets key policy needs.
1) Uganda has reformed its business registration process through the establishment of a One Stop Shop (OSS) platform that allows investors to register their business, register for taxes, and obtain necessary licenses in one location.
2) Previously, business registration involved numerous procedures, locations, and long delays. The reforms simplified the process, reduced costs and time, and enabled electronic collaboration between registration and licensing agencies.
3) Through the OSS platform, over 200 companies can now be registered per week, taxes are more efficiently collected, and data is shared to promote economic development. However, challenges remain regarding change management, legal reforms, and full integration of electronic systems.
Video presentation for 100+ Indian civil servants, for www,cips.org.in in Hydrabad (IN) 25 February 2016. Part of 3 day workshop see http://bit.ly/21iO1Qb done.
Roadmap to the Implementation of the Commercial Register in Lebanon - Salam Y...Corporate Registers Forum
The document outlines Lebanon's plan to reform its commercial register system through implementing a company registration one stop shop (OSS) over three phases. The short term phase focuses on enabling basic electronic transactions for company registration. The mid-term phase fully establishes the OSS through necessary legal and technology changes. The long-term phase emphasizes benefits of the OSS through additional services and institutional support. The OSS will integrate various government agencies and enable companies to register online in one day with accurate register data available to all. The project aims to streamline bureaucracy, reduce costs, and support businesses through their lifecycles.
Online Asset Declaration System - Giorgi GvasaliaGvasa
The document summarizes Georgia's Online Asset Declaration System (OADS), which enables senior government officials to submit asset declarations online for public disclosure. It launched in 2010 to replace an outdated paper-based system. OADS allows officials to declare assets like property, bank accounts, income, gifts and cash. Over 47,000 paper declarations from 1998 to 2010 were converted to digital files. The system aims to increase transparency in government.
The document discusses India's National e-Governance Plan (NeGP) and its implementation of e-governance initiatives. Key points include:
- NeGP aims to improve access and efficiency of government services through IT applications. It includes 31 Mission Mode Projects across central, state and integrated services.
- The Income Tax Department's e-filing portal allows taxpayers to file returns and access services online, reducing costs and time compared to manual filing. However, more individuals need to use online services.
- A study found corporate users benefited more from online services in terms of reduced trips, waiting time, and bribes. Individual users saw some benefits but the system needs to be simplified further.
-
The document discusses Mexico's efforts to digitize and streamline public services and procedures to increase productivity and competitiveness. It outlines reforms to financial, energy, and telecommunications sectors. It then analyzes Mexico's challenges around digital inclusion and proposes a national digital strategy with goals like universal healthcare access and education quality. The strategy aims to improve interoperability across levels of government and simplify processes to start businesses through a national public services catalog.
This document summarizes the development of IT audit at the State Audit Institution of Serbia. It discusses how IT audit began as part of financial and compliance audits before becoming standalone reports. Key points include:
- IT audit was initially included in guidelines for financial and compliance audits to assess IT controls
- A 2014 pilot project helped auditors learn IT audit practices from the IT handbook
- In 2019, Serbia published its first standalone IT audit report on the efficiency of a public registry's information system
- Future plans include improving the institution's information system and continuing to share experiences with other audit authorities.
The document discusses establishing a digital identity framework for New Brunswick. It notes that Service New Brunswick has been a leader in online services but is falling behind other jurisdictions that have more robust digital identity systems. The document advocates developing an e-ID/mobile ID system for NB that would enable more services to be provided online and improve security, privacy and citizen experience. Benefits mentioned include enhanced democratic engagement, opportunities for business and academia, and potential impacts for healthcare such as lower costs and improved care.
Business Environment Analysis of Saral Pvt. Ltd.Dipesh Pandey
Company Introduction, Business Environment Analysis, Technological Environment, Legal Environment, Regulatory Environment, Political Environment, Socio-Cultural Environment, Socio-Economic Environment, Globalization and International Laws, Conclusion.
My presentation on the Danish approach to online service delivery and public service delivery in general. Key note at KCC Congress, Bussum (NL), 13 October 2016 http://www.kcc-congres.nl/
Pronet is a leading IT solutions provider in Kosovo that maintains local market leadership. It offers a wide range of IT solutions including servers, storage, networking, software, and consulting. Pronet has a skilled workforce of over 65 employees, long-term experience, and partnerships with leading technology vendors. It has completed many projects for banks, government institutions, and enterprises to implement core infrastructure, ERP systems, and other solutions.
National e-Transaction Count - I P S Sethi, Sr Technical Director, National I...eGov Magazine
The document discusses eTaal, an electronic transaction aggregation and analysis portal developed by the Government of India to measure and monitor e-governance performance. It summarizes eTaal's objectives of providing a consolidated view of e-transactions, describes its technical architecture and governance structure. The document also outlines features being incorporated in the new eTaal 2.0 version such as a weighted average system, e-service directory, local language interface, state portals and a mobile app to analyze transaction quality alongside quantity.
This document discusses how access to digital technologies and data can help reduce economic transaction costs and barriers to information, as well as the importance of closing the digital divide. It notes that while the aggregate positive impact of information and communication technologies (ICT) is large, it is unevenly distributed. Over half the world's population does not have access to high-speed internet or any internet access. The largest barriers to digital adoption are often poor business climates and lack of competition. Business registry data that is complete, transparent and accurate is an important building block for a good business environment and economic growth. It can provide information to help governments and market participants. The document examines business registration trends in Serbia following reforms, finding spikes in new firm registration
This webinar explored the challenges of implementing new IT systems and present experiences from four countries: Nigeria, Uganda, Cote d’Ivoire, and Benin. The discussion, featuring researchers and tax officials, explored various tools and strategies for improving reform outcomes.
The Nigeria Customs Service has modernized its operations through a series of reforms since 1998 which included automating processes. Nigeria implemented the ASYCUDA system beginning in 1999 and upgraded to ASYCUDA++ in 2006 with the help of contracts with UNCTAD and Webb Fontaine. Webb Fontaine built a robust ICT network and developed the Nigeria Integrated Customs Information System (NICIS) platform in 2009 to facilitate single window operations and integrate stakeholders such as customs, ports, banks and other government agencies through a single online portal. NICIS allows for electronic submission of documents, payments and remittances to streamline customs clearance procedures.
1. World Bank Group
ICT-enabled Investment Climate Reform:
Leveraging Technology to Improve Regulatory Governance in the ECA region
A Peer-to-Peer Workshop for Reform Practitioners
TTbbiilliissii,, GGeeoorrggiiaa –– JJuunnee 44,, 22001133
Sustainable development of the registration system -
important factor for improving the investment climate
Case study from Serbia
Branislav Dobrosavljevic, Data Services Manager,
Serbian Business Registers Agency (SBRA)
2. CCOONNTTEENNTT::
1. About SBRA
Registration reform in Serbia, SBRA Registers, SBRA services
2. „Business of registration“ and SBRA information system
- Initial design, implementation, stabilization
3. Enhancing institutional capacity of SBRA
- Continual, sequential, sustainable development of the system
4. Challenges and solutions
- Lessons learned and advices
3. 1. About SBRA
• Ininitial goals of the registration system reform in Serbia:
To simplify and accelerate the business registration procedure in Serbia
To create a more favorable business environment for foreign investments
To create conditions for easier business start ups in Serbia
To upgrade state administration through a greater reliance on IT
To establish the conditions for creating new jobs and reducing the informal
economy and corruption.
• SBRA (Serbian Business Registers Agency) or
Agencija za privredne registre – APR (Serbian) , established mid-2004,
as a crucial part of the registration reform in Serbia, started its operation 3.1.2005.
• - SBRA Information system was completed until 31.3.2006. as a result of the project funded
by Swedish government and administered by the World Bank (ICB procurement method);
• - Next crucial step was KOICA project (2008-2010), from the donation of R.Korea;
• - Sequential development of the system is assured by our own ICT development budgets,
Detailed information about SBRA you may find on our web site: http://www.apr.gov.rs/eng/Home.aspx
3
with strong legal background for any step.
www.investmentclimate.org 3
4. SBRA – present and future
APR manages many national registers, including registers of companies, entrepreneurs,
associations (NGOs), financial statemets and solvency, financial leasing, pledges,
bankruptcy estates, etc. as a single, centralized, highly available electronic databases;
Priorities of the SBRA in the early years were:
• Simplifying and speeding up the registration process;
• Full availability of the data from registries on the Internet, and so on.
• At the present stage, development priorities of the SBRA are:
• Interoperability - improving the "one stop shop for registration“, established 2009;
• Efficient implementation of widely-used electronic services;
• Better data quality and security;
• Wider choice and higher quality of data processing and data delivery services, etc.
5. SBRA achievements and recognitions
Creative use of international experience in business registration reform
• Collection of information - study tours (Ireland, Sweden, Norway);
• Effective use of ICT as a basis for high productivity from the start;
• Knowledge transfer to others (Bulgaria, Uganda, Republic of Srpska, ..);
SBRA results
• Dynamic development, with rapidly increasing number of registers, development of
eServices G2G/G2B/G2C;
• Positive impact on the use of the Internet in Serbia (www.apr.gov.rs),
on other institutions ("one-window system of registration“, from 2009), and
on the development of e-Government (directly and via national eGovernment portal);
• Presentations by invitation, regional and international (ECRF, World Bank/IFC, ...);
• Acknowledged results in the reports of the World Bank ("Doing Business"),
EU / OECD, NALED / FIC (“Grey Book", “White Book”, “Reformer of the Year"), etc;
• Proven very high “user satisfaction”:
Latest quarterly survey by NALED /IPSOS (69%+, 8%-), average rating about 4 of 5.
6. CUSTOMERS’ (251 companies) RATINGS OF STATE INSTITUTIONS
RELEVANT FOR THE BUSINESS ENTERPRISES SECTOR
POSITIVE NEGATIVE
Source: NATIONAL ALLIANCE FOR LOCAL ECONOMIC DEVELOPMENT - NALED
Prepared by: IPSOS STRATEGIC MARKETING
9. NEW SBRA REGISTERS,
EXPECTED TO COMMENCE OPERATIONS IN 2013/2014
• REGISTER OF BIDDERS (from September, 2013)
• REGISTER OF FACTORING
• PRE-HARVESTING REGISTER
(AGREEMENTS ON AGRICULTURAL FINANCING)
• REGISTER OF DISQUALIFIED ENTITIES
(BANNING THE RIGHT TO RUN A BUSINESS)
• REGISTER OF PUBLIC INSTITUTIONS
• REGISTER OF STATE AUTHORITIES
• REGISTER OF DEBENTURES
•REGISTER OF OLD CRAFTS, ...
10. Before and after
the Establishment of the SBRA
BEFORE
DIVIDED RESPONSIBILITIES FOR REGISTRATION
OF BUSINESS ENTITIES
Lack of the unique and updated records.
Non-transparent registration procedure
Corrupted Commercial Courts in Serbia
(Source: Feasibility Study for EU accession)
On the business management of various records that
are currently within the SBRA’s competence, more than
1,500 employees were engaged (17 commercial courts,
165 municipal offices, Billing and Payment Office
Statistical Office of Serbia, Ministry of Internal Affairs,
Ministry of Public Administration and Local Government,
Ministry of Foreign Affairs, ministries and / or sectors in
charge of tourism, National Bank of Serbia ...)
Average registration time:
• 71 days (2002)
• 54 days (2003)
SBRA TODAY
JURISDICTION FOR THE CONDUCT OF THE
PUBLIC ELECTRONIC REGISTERS
Irmplementation of registration procedures is in accordance
with the principles of efficiency and transparency .
The five-day “silence is consent” principle is applied.
SBRA is from the day one fully self-financed institution
(sustainable development) based on the registration fees
and fees for other services that SBRA provides (since its
establishment in 2005, SBRA has slightly changed its
fees only in early April 2010)
350 persons employed or engaged in the Belgrade office
and its 13 remote offices throughout Serbia - activities on
integrated reception of applications, mail expedition,
scanning, archiving, administration
Over EUR 2 Million
- Value of existing software , hardware and equipment
Average registration time: 3 days, max 5 days
Note: As of May 6, 2009 - One-stop shop system for
business registration was introduced: Along with SBRA’s
registration decree, an applicant gets a tax ID number,
Health and Pension Funds and Employment Organization
records.
11. SBRA IN FIGURES (May 23, 2013)
• 107,834 COMPANIES
• 218,285 ENTREPRENEURS
• 20,352 ASSOCIATIONS
• 47 FOREIGN ASSOCIATIONS
• 822 TOURISM AGENCIES
• 151,205 FINANCIAL STATEMENTS for
2011 (87% submitted in electronic form)
• 1,253 PUBLIC MEDIA
• 41,123 FINANCIAL LEASING
CONTRACTS
• 113,453 PLEDGE CONTRACTS
(securing claims that worth more than
EUR 30 Billion)
...
• OVER 50,000 DAYLY HITS AT THE SBRA
WEB PAGE, WHICH MAKES IT ONE OF
THE MOST VIDITED/SEARCHED WEB
PAGES IN SERBIA
• OVER 400,000 USERS OF SBRA INFO
CENTER
• OVER 11,000,000 SCANNED AND
ARCHIVED PAGES
• OVER 8 MILLION ARCHIVED FILES
• OVER 3,000,000 RECORDS TAKEN
OVER FROM THE COMMERCIAL
COURTS AND LOCAL AUTHORITIES ARE
FILED IN THE SBRA ARCHIVES
• OVER 14,000 METERS OF PAPER
DOCUMENTS ARCHIVED ON SEVERAL
LOCATIONS IN BELGRADE AND NOVI
SAD
12. Status of ee--GGoovveerrnnmmeenntt iinn SSeerrbbiiaa ––
SSttrraatteeggyy,, LLaawwss aanndd IImmpplleemmeennttaattiioonn
• “e-Government Development Strategy” and “Action Plan” from 2010 – modern,
based on EU and regional SEE documents and initiatives;
• “Law on electronic signature” (December, 2004), bylaws completed mid-2008;
• “Law on electronic document” (2009); Law on electronic archive still missing!;
• Certificate Authorities: 1 (2008), 2 (2009), 3 (2010); 4 (2011), but:
• Qualified electronic certificates: Expected growth in 2011/2012 not happened,
penetration still low; However, likely to be significantly improved in 2013/2014;
• Electronic payments: Limited possibility to pay in local currency (Dinars/RSD),
although electronic banking and credit cards are widely adopted;
• Electronic services in public sector:
Fully functional „e-Government portal“ exists from 2010, not enough services;
Significant improvement, based on law enforcement, expected in 2013/2014.
13. ““Data ddeelliivveerryy”” SSeerrvviicceess ooff SSBBRRAA ––
nneeww ffooccuuss
• G2G services - Data delivery to other governmental institutions (more than
30 regular partners in public sector, including key ministries and agencies):
• Standard data delivery:
Broad range of pre-defined data categories, delivered by Web Service,
FTP, E-mail or CD/DVD;
• Special requests: Customised sets of data and/or statistical analysis
(free of charge).
• G2B/G2C services - Data delivery to businesses and citizens:
• Standard data delivery: Range of pre-defined data categories, delivered by
Web Service, FTP, E-mail or CD/DVD; Minimal fee (0.1-0.3 USD) per record;
• Special requests: Customised sets of data, on request;
Data analysis (limited complexity);
• Free initial analysis service (selection of records, E-mail proforma invoice);
Low price, Quick delivery, Online support, Contact center support;
• Important source of SBRA revenue (5%-6%), fast annual growth expected.
14. GG22BB,, GG22CC SSeerrvviicceess ooff SSBBRRAA::
SSBBRRAA PPoorrttaall -- ttoowwaarrddss ffuullll eelleeccttrroonniicc rreeggiissttrraattiioonn
• SBRA Information system is “e-Services ready” almost from the beginning;
• Unfortunately, due to improper legislation (mandatory paper with signature and stamp), and lack of
electronic certificates and payments, implementation of e-Services in Serbia was long postponed.
• Existing electronic services for businesses and citizens are available on the current
SBRA web site: www.apr.gov.rs
• Internet Search on entity status, widely used, with complete data for one entity, available for free;
• Complete information services, including highly usable models for all important documents;
• All Forms available online (PDF format : fillable, printable, downloadable, some could be submitted;
• Current status of the submisson (case), issuance of “extract from the Register” (“semi-electronic”),
etc.
• SBRA “Services portal”, to be available in stages 2013/2014:
• Electronic issuance of the “extract from the register”, for companies and entrepreneurs, and others;
• Registration of entrepreneurs - complete proces, including issuance of digitally signed Resolution;
• Ordering and sending Financial reports and other “value-added data delivery services”;
(all services are planned to be available on SBRA services portal and on national e-Government portal)
• As electronic payment services in local currency (Dinars/RSD) are in final testing phase, all other
SBRA services non-dependable on external partners could be published in 2013/2014;
• Full electronic registration of new companies (one of 20 EU benchmark service) is ready in SBRA,
but depends on extrernal partners (use of electronic signatures in Courts for Articles of Association).
15. LESSON 1: SSBBRRAA bbuussiinneessss ssttrraatteeggyy --
PPrriinncciipplleess ooff ssuussttaaiinnaabbiilliittyy
At the very beginning, self-financing of SBRA was assured by:
3-month financing of all operational costs from the Swedish donation;
Sufficient fees for the SBRA services, set by law; Advance payments for all services;
Low costs: Simplified registration process; Skillful and trained SBRA staff.
Until now, self-financing of SBRA kept by:
Continually improved business processes, increasing productivity of people and
cost savings based on carefull planning and monitoring;
Inclusion of new registers (especially Register of financial statements from 2010);
Improved services witha a fee, in particular “Data delivery services”.
In the future, self-financing of SBRA will be based on:
Further improvement of business processes, standardization (ISO 9001, ISO 27001);
Improvement of Information system, based on virtualization, SOA, as well as
improved capacity for sofware development, internal and with outsourcing partners;
Improvement of services, based on the combined data from SBRA registers:
It is expected that over the next years revenue from “value added services” wil grow rapidly.
16. 22.. „„BBuussiinneessss ooff rreeggiissttrraattiioonn““
aanndd SSBBRRAA iinnffoorrmmaattiioonn ssyysstteemm
–– IInniittiiaall ddeessiiggnn,, iimmpplleemmeennttaattiioonn,, ssttaabbiilliizzaattiioonn ((22000044 –– 22000099/22001100))
PHASE 1a (2004-2005)
Elementary hardware (few multiple-purpose Dell servers – USAID donation);
Temporary software solutions for 3 initial registers, basic services.
PHASE 1b (2006-2007)
SBRR - Fully implemented World bank administered project (Oct.,2004 – March,2006);
Swedish donation cca 1.4M EUR, including ICT and 3 months SBRA operational costs;
Sufficient hardware (Fujitsu-Siemens servers, EMC storage, Cisco communications);
Stable software solutions for registers; Improved services (G2B/G2C).
PHASE 2 (2008-2009/2010)
Extended hardware and communications; Completed software solutions for registers;
High-quality services (G2G, G2B/G2C): “One Stop Shop project”, phase 1 (2009/V);
First steps of SOA-based integration: IRIS module (integrated receiving operation);
Microsoft-based platform: Windows Server 2008, MS SQL Server 2008;
Development platform Microsoft .Net framework, C#.
18. LESSON 2: ISSUES RESOLVED
DURING THE SBRR PROJECT
Project: Serbia Business Registration Reform (SBRR), 2004 - 2006
• Grant No.: TF052718
• IFB Title: Supply and Installation of the new Serbian Business Registration System software and hardware
• IFB Number: SAM-SBRR-ICB-001-SSB-05-TF052718
• Date of issue: May 18th, 2005.
• Date of completion: March 31th, 2006.
Selection of the experienced international consultant, able to adapt to the
local circumstances is crucial (technical skills are not the key point);
World Bank project should be managed carefully from the very beginning:
– Wrong selection of “ICB procurement method for goods” almost killed the project!
Consider realistically the timeframe for each phase of the project;
Close and proactive cooperation with the World Bank staff;
Local World Bank Office in Belgrade helped a lot, especially at critical ponts.
19. c 3. Enhancing institutional caappaacciittyy ooff SSBBRRAA ((11))
– Continual, sequential, sustainable development of the system
SBRA registration and information system development:
PHASE 3 (2009/2010-2011)
KOICA project (2008 - 2010/VI), donation 3.2 M$ from R.Korea;
5 generic software modules, developed by the local sodftware company,
implemented and further developed;
New, powerful hardware platform (10 IBM „P“ series and „X“ series servers);
Software platform (IBM WebSphere, FileNet, COGNOS, OmniFind, etc) and
development tools (Java);
Initial SOA architecture using ESB – Integration of internal and external
business processes based on extensive use of secure Web services;
Developed set of ready-to-use electronic services (G2G, G2B, G2C), using
qualified electronic signatures and electronic payments.
20. KOICA pprroojjeecctt ccoommppoonneennttss
o “SBRA Business process improvement project”, including new harware and software;
implemented 2008-2010, donation 3.2 M$ from R.Korea;
o All components developed and installed until 2009/VI, full implementation 2009/XII.
ONE STOP SHOP for registration (OSS), Phase 2
Full automation of processes between SBRA and partner agencies, standardised WS;
INTEGRATED REGISTERS (IR)
Improved IRIS module (integrated receiving process for all registers, old and new) –
very important part of the system;
Integrated archive operation and Integrated expedition activities to follow.
ELECTRONIC ARCHIVE (EA)
DMS (IBM FileNet) for unified storage and maintenance of electronic documents, both
scanned images and documents produced by SBRA registers; Strong search engine.
FDI PORTAL (future FDI Register)
Collects and publishes relevant Foreign Direct Investment data from multiple sources;
INFORMATION HUB PORTAL (IHP)
SBRA Portal for G2B/G2C electronic services, using qualified electronic signatures;
Includes authentification, submission, payments, delivery, notification, etc.
21. Tax Office
Pension Fund
Health.Insur.
SBRA Software Architecture
DMS
Before KOICA project
Register of
Business Subjects
Register of
Business Subjects
RReeggisisteter ro of fL Leeaassiningg
RReeggisisteter ro of fP Pleleddggeess
Temporary
Electronic
Archive
Permanent
Electronic
Archive
PPoortratal l1 1
WAN
Regional Offices
Operators
LAN
Operators
Internet
G2C
G2B G2G
Employ.office
Statistic.Office
National Bank
Enterprises
Banks
SMES
Municipalities
Register 4
Register 5
Register N
Commu
nications
Registration Form
Part1 - SBRA
G2B
G2G
22. Information Hub /
Additional security
Tax Office
Pension Fund
Health.Insur.
Figure2 – After KOICA project
Register of
Business Subjects
DMS
Register of
Business Subjects
Register of
Business Subjects
RReeggisisteter roof fL Leeaassiningg
RReeggisisteter roof fP Pleleddggeess
Temporary
Electronic
Archive
Permanent
Electronic
Archive
PPoortratal l1 1
WAN
Temporary
Electronic
Archive
Regional Offices
Regional Offices
WAN
Operators
Operators
LAN
Operators
G2B
Internet
G2C
G2B G2G
Employ.office
Tax Office
Statistic.Office
National Bank
Enterprises
Banks
SMES
National Bank
Municipalities
Register 4
Register 5
Register N
Commu
nications
Figure1 – Current state
LAN
Operators
Registration Form
Part1 - SBRA
G2G
Pension Fund
Health.Insur.
Integrated
Registers
Register of Leasing
Register of Pledges
Portal 1
Messages
Part1 - Tax Office
Part2 -Pension Fund
Part3 –HealthInsurance
Part4
….
Part N
DFI
New DMS
e-Archive
One Stop
Shop
Portal 2
Internet
G2C
G2B
G2G
G2C
G2B
G2G
Employ.office
Statistic.Office
Enterprises
Banks
SMES
Municipalities
Register 4
Register 5
Register N
All New Modules
Registration Form
Part1 - SBRA
Permanent
Electronic
Archive
DMS
23. Business process of registration
after implementation of eArchive
Query for barcode meta
Scanning process
Kofax
FileNet
Document metadata
10
Document Management
Service
Store document and it’s metadata
to appropriate folder
Create / update folder
IrisService
4
Saves petition
SBRA
Petition
Upon receive documents are sent to scan
2
1
5 6
7
8
9
11
Party
Receipt
3
24. ““One Stop SShhoopp ffoorr rreeggiissttrraattiioonn””
((OOSSSS--SSBBRRAA))
Successful Multi-agency project, supported by Serbian Government;
Example of coordinated legal, organisational and technological efforts.
Preparation: 2006-2008 (complete study 2006/XII)
Phase 1: From May, 2009 (Government decision 2009/XI)
Partner agencies: Tax Authority (TA), Pension fund (PF), Health Fund (HF);
Processes partly automated (Web services, FTP data exchange).
Phase 2: From June/December, 2010 (Part of KOICA project)
Additional partners: National Bank of Serbia (NBS), Employment Office (EO),
Statistical Office (SO), Ministry of Interior (MUP).
Processes fully automated (coordinated Web services on IBM ESB).
25. OSS PRINCIPLES –
DESIRED MODEL OF BUSINESS REGISTRATION
Introduce a single business registration form;
Introduce a system whereby public authorities can recognise
enterprises by a single identification number;
Set up single contact points where a single registration form can
be deposited;
Ensure that government departments avoid introducing
duplicated or superfluous forms and/or contact points;
Use IT and databases as much as possible for the transmission
and authentication of information submitted and/or the exchange of
information between public authorities.
26. SBRA - SINGLE ACCESS POINT
ONE STOP SHOP
(as of May 6, 2009)
27. LESSON 3: ISSUES RESOLVED
DURING THE OSS PROJECT
Technical solutions specified in detail after resolution of the related
interoperability issues, including harmonization of the database format and
content, as well as business processes.
Initial Risk Analysis has shown that the main OSS challenge will be the
relationship with the Tax Authority Directorate, especially regarding issuing of
the Tax Identification Number (PIB), so special attention was given to it.
It was clear that strong political support from all involved parties is required
for the success of the project, so it was assured (not easy!).
• Conclusion:
For e-Government projects like OSS, technical solutions are not an issue !
“The Devil” is somewhere else: in the data, in the processes and in the
political support!
28. Register of Regional Development Measurements aanndd IInncceennttiivveess
-- rreessuulltt ooff oouurr oowwnn ssooffttwwaarree ddeevveellooppmmeenntt:: hhttttpp::////ssttaatt..aapprr..ggoovv..rrss//rrrrmmaappeenngg//
MEASURES AND INCENTIVES:
– МЕASURES are established by the Government
– INCENTIVES concern:
• regional development projects
• improving sectors of the economy
• increasing competitiveness
• developing cities and municipalities
• improving environmental protection
• development of insufficiently developed regions
• SME and entrepreneurship development
• increasing employment
• improving infrastructure
tthhee iinntteennddeedd uussee ooff tthhee iinncceennttiivveess iiss ddeeffiinneedd iinn tthhee CCllaassssiiffiiccaattiioonn ooff tthhee ppuurrppoosseess ooff tthhee iinncceennttiivveess
RECIPIENTS OF INCENTIVES:
– businesses,
– local government, regional agencies, regional
associations
– institutions
– associations
– clusters and business incubators
– the types of recipients are defined in the Classification
of the types of recipients of incentives
REGIONAL DEVELOPMENT FUNDING SOURCES:
– Republic of Serbia Budget
– Autonomous Province of Vojvodina Budget
– Development Fund of the Republic of Serbia
– City of Belgrade Budget
– Local Government Budget
– EU Instruments of Pre-Accession Assistance (IPA)
– International grants, development support
– IFI development loans
– Donations, contributions and gifts
– Other sources
29. 3. Enhancing institutional ccaappaacciittyy ooff SSBBRRAA ((22))
– Continual, sequential, sustainable development of the system
SBRA registration and information system development:
PHASE 4 (2012-2013/2014)
SBRA medium-term strategy, approved by the Government:
„Legal background“ for providing stable source for annual ICT development budget;
New „Law on registration in SBRA“ (implemented in 2012/2013 for all SBRA registers), as
a basis for: Business process allignment; Standardization (ISO 9001, ISO 27001), etc.
Hardware and system software integration (IBM, Microsoft) –
H/W, communications, security, administration; Operating systems and platform software;
Software integration towards SOA architecture completion, S/W standardization and
consolidation (long-term target: Generic register rules, processes and software);
Extended set of electronic services, evolving value-added services (DW/BI/KM based);
Homogeneous, flexible system of Web services (G2G, G2B), consistent interfaces;
Tight integration with partners in public sector, as well as with commercial customers;
„Services portal“ development“ - customer-oriented, interactive SBRA Web portal;
Publishing number of electronic on this portal and on national „e-Government portal“.
Everything is based on constant capacity building of human resources, internal (strong
internal IT Department) and external (managing close relations with several IT partners).
30. SBRA’s DEVELOPMENT CONCEPT
INTEGRATION OF THE
PROCEDURES
е-BUSINESS
CENTRAL ARCHIVES
CURRENT BUSINESS
REGISTRATION SYSTEM
OF THE
SBRA
CUSTOMER-ORIENTED
SYSTEM
COMPLIANCE WITH EU
ADMINISTRATION
STANDARDS
THE LAW ON THE PROCEDURE OF
REGISTRATION WITH THE SBRA
SERVICE-ORIENTED ARCHITECTURE
(SOA)
ARCHIVE AND DOCUMENT MANAGEMENT
SYSTEMS
OPERATION DEVELOPMENT FOCUS GOAL
31. 4. Challenges aanndd ssoolluuttiioonnss ––
LLeessssoonnss lleeaarrnneedd,, rreevviieeww
GENERAL
Technology is just a tool to achieve strategic and tactical business goals;
• But all business goals should be set considering the opportunities given by the latest
ICT technologies and (agile) development methodologies.
SECTOR SPECIFIC
Public sector is somethig really special!
TECHNOLOGY SPECIFIC
Technology is now not a major issue, especially in Public sector projects;
Main issues are in other areas: Business-ICT allignment, organisation, people, budgets, ...
INTEROPERABILITY
Again, technology is not the key – XML-based Web Services are wide-spread standard,
universal solution; Semantic, operational and legal IOP are critical in the Public sector.
Project/Program/Portfolio Management (PM)
(PM) Methodology implemented - key to success! And not only for ICT projects!
• But how to ensure sufficient and stable PM and technology skills in the Public sector?!
32. Lessons learned: SSeelleecctteedd (1)
External factors - “Minimal legal background”
Importance of the „minimal legal background“ for the success of
interoperability projects – case of national registers
• Development of national registers and its interoperability – basic approach;
• Lack or incompleteness of the basic national registers in Serbia:
o Non existing Register of citizens, Register of addresses (streets), etc;
o Land register still incomplete and non-consistent, etc.
PM capacity and coordination of the projects in government/public
sector
• Critical “success factor”, especially for “One-stop shop” projects;
Aspects of interoperability
• Include and properly combine all interoperability levels:
Technical, Semantic, Organizational and Legal;
• Case Studies:
o SBRA “One-stop shop for registration” project (2006-2009);
o Central Registry of Compulsory Social Insurance – CROSO (current).
33. Lessons learned: SSeelleecctteedd (2)
Internal factors – Optimization of outsourcing services
Developing internal IT department
• Strategy and Planning: Positioning ICT function properly, including
new role of CIO;
• Staffing: How to attract and retain skilled IT staff in public sector?
Using outsourcing services
• How to assure long-term cooperation with IT partners?
• Public procurement issues:
Software development as a specific subject of the service procurement;
• Keeping the balance between the capacity of the internal IT department
and outsourcing partners.
34. Lessons learned: SSeelleecctteedd (3)
PM is a Key to success
SBRA/Public sector Project constraints
Scope: Most flexible
Time: Least flexible
Resources: Flexible
Sufficient institutional capacity for PM is important at all levels:
Agency / Ministry level
Sectorial level
National (Government) level – very hard to achive in developing countries!
35. GENERAL ADVICES FOR PRACTITIONERS
IN REFORMING REGISTRATION SYSTEM
Prior to starting a radical reform such as reform of the business registration system,
and as early as possible, it is necessary TO ENSURE as wide as possible CONSENSUS
ON THE BASIC PRINCIPLES OF THE REFORM within the Government and interested
institutions.
Since reform involves competencies of several ministries, it is necessary for the
Government to establish an INTER-MINISTERIAL BODY to follow up and coordinate the
overall reform, and to ensure consistency in the regulations and in the implementation of
the Action plan (for the particular reform and for the broader programs).
All agencies involved in the reforms should provide sufficient institutional capacity not
only for their internal changes, but also for interoperability (“shared services”) projects.
Do not expect from the technology to resolve key issues in the public sector projects!
It will just help you to achieve the best possible results, if the approach was right.
The same rules apply not only in the initial stage of the reform, but also in all the
following major stages of reform (as it was presented in all SBRA developmental stages).
.
www.investmentclimate.09/25/14 org 35
36. THANK YOU FOR YOUR ATTENTION!
bdobrosavljevic@apr.gov.rs
www.apr.gov.rs
Editor's Notes
On this image are presented all of the processes that occur with documents before the documents are being processed by a petition operator.
Party petitions on an general desk
Petition is saved using IRIS service
Receipt is issued to party
Upon saving of petition, the folder for holding this particular petition scanned documents is created in FileNET
The documents are sent to the scanning process (right after receive, i.e. before any procedure is to be taken with documents, as opposed to the earlier procedure that scanned documents after they were processed up to a final point)
Validation of scanned images in Kofax, document barcode recognition
Request metadata from Document Management service
Document Management service issues queries to IrisService and other services (not shown in the picture) to retrieve all of the metadata about the document
Document metadata is returned to Document Management service
Document metadata is passed on to Kofax system
Kofax accepts the metadata, exports the image of the barcode along with all of the metadata it received to FileNet
(not shown in the picture) The operators can process documents based on their images. The query for document images is performed from applications via Document Management service, or directly on FileNet using one of it’s own clients for querying data.
Every register has one desk for receiving petitions
Each register has it’s own set of operators for processing
Scanning documents occurs right after receiving of petition
The operator works with electronic documents (scanned images) * where applicable – some Registers might require the lawyer to work with originals, but they can view electronic data as well.
Working with electronic / scanned documents becomes the recommended way to process requests