1. Resume of
Kornusa Asavavisithchai
(กรอุษา อัสวะวิสิทธิชัย)
148 Soi Sukhumvit 85, Sukhumvit Road, Bangjak, Phakanong, Bangkok, 10260
Tel. 081-1728910, 02-3311554
E-Mail : korn.usa@hotmail.com
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CAREER OBJECTIVE : Seeking a responsible job with an opportunity for professional challenges.
EXPECTED SALARY : Negotiable
PERSONAL DATA :
Date of Birth : July 9, 1977 Nationality : Thai
Age : 37 Religion : Buddhism
Sex : Female Height : 160 cms
Marital Status : Marriage Weight : 75 kgs
Identification Card No : 4 1012 00029 81 1
EDUCATION :
2001-2002 University of Exeter, England
Master of Science in Financial Management
1995-1999 Assumption University, Thailand
Bachelor of Business Administration in Marketing
WORK EXPERIENCE :
Jan 2009– Present DHL Global Forwarding (Thailand) Limited.
Position : Key Account
Responsibility :
• Identify and develop potential, sustainable customer relationships.
• Develop and maintain strong existing corporate customer relations and loyalty.
• Respond to corporate customer RFI (Request for Information), RFQ (Request for
Quote) and tenders.
• Respond to corporate customer needs/enquiries/complaints.
• Conduct corporate customer meetings / sales visits (potential and existing) and
present company capabilities.
• Identify and develop corporate customer sales leads.
• Lead market profiling and corporate customer / competitor research & analysis
activities to understand and identify market opportunities and challenges.
• Develop effective pricing strategies to sustain profitable growth.
• Develop Supply Chain Management solutions.
• Responsible for achieving Corporate Customer business targets and KPIs.
• Analyze costs and cost structure and implement improvement measurements and
actions.

2. • Responsible for constant improvement and optimization of department resources.
• Ensure adherence to Corporate Customers Department ISO standards in line with
corporate instructions.
• Participate in the preparation of SOPs.
• Supervise the development and maintenance of the corporate customer database
and its use for identification and segmented targeting of corporate customers and
prospects for DHL Global Forwarding.
• Co-ordinate with different departments to deliver quality service to corporate
customers.
• Maintain good communication and working relationship with other functions.
• Assist in account receivable issues.
• Develop a high performance service culture within the functional department.
July 2008 – Dec 2008 DHL Global Forwarding (Thailand) Limited.
Position : Implementation & Program Management
Responsibility :
• Communicate and drive contractual entitlement, service level agreements (SLA’s)
and agreed operating procedures to all stakeholders within DHL company and
customer organization, as documented in agreed operating plans per function.
• On behalf of the account owner, manage the customer solution & relationship on
the day-to-day basis.
• Manage customer expectations.
• Act as the customer single point of contact for all After-Sales activity for assigned
customers.
• Manage scheduled business review meetings and/or conference calls with
customers to review delivered performance metrics (KPIs).
• Identify and escalate service performance issues to cross-functional partners in
order to coordinate resolution of issues within agrees timeframes.
• Initiate the development of service improvement and/or cost reduction initiatives to
meet or exceed the performance targets as agreed with the customer.
• Ensure the timely distribution of integrated performance reports to all concerns.
•
February 2006 – June 2008 Schenker (Thai) Limited
(BAX Global was renamed to Schenker on Nov 1, 2007)
Position : Key Account Executive
Responsibility :
• To take ownership of designated major customers and play a leading role in serving
and developing these accounts through account transition, retention, penetration
and service compliance aiming for customer satisfaction.
• To develop customer relationships and ensure that customer service and
operational levels within area of responsibility are being maintained.
• To look after oversea visitor.

3. • Working closely with operation team in term of SOP (Standard of Procedure)
understanding.
• To develop wining strategies for designated major customers according to the
company business directions through collaborating with other overseas offices to
perform and meet account requirements.
• Working closely with GAM (Global Account Management) term and ensure RFQ
rates quoted are competitive and help maintaining the existing Global Account.
• To conduct monthly or quarterly business review meeting.
• To find the root cause of damage or loss shipment and provide the corrective and
preventive action to customer.
• To be responsible to quote rate of both import and export for Air & Ocean shipment
as well as truck shipment.
• To monitor shipment number, revenue and profit every month.
• To look for an opportunity for expanding new business from suppliers of global
account.
February 2003 – January 2006 BAX Global (Thailand) Limited
Position : Air Import Executive
Responsibility :
• Take care key account of air import department.
• Maximize customer satisfaction and assist customer to solve any occurred problem
with their import shipment such as missing document and cargo, incorrect
information on customer’s document.
• Handle incoming call for pick-up, price quotation, service information and etc.
• Coordinate with customer, customer’s broker and Bax operation & sales team (both
of domestic and oversea).
• Follow up status of airfreight.
PRACTICAL TRAINING :
• Safety Officer Supervisory Level on Oct 8, 2011 by Pinthong Group.
• Insurance & Risk Management Workshop on Aug 4, 2010 by DHL.
• Inventory Management on Oct. 20, 2007 at Thai-German Institute.
• Dangerous Goods & Hazardous Materials on Aug 16, 2007 by Schenker.
• Basic of Airfreight on Oct. 13, 2007 by Schenker.
• Basis of Supply Chain & Logistics on Dec 12, 2006 by Schenker.
• Completed course of dangerous goods regulations with distinction during May 21-
23 & 28-29, 2005 at airline training center, Thailand.
• Completed the highly advanced English studies offered by ELS language centers in
the United States in year 2000.

4. SKILLS PROFILE :
• Excellent command of both written and spoken English.
• TOEIC 735.
• Excellent computer skills in Microsoft Offices, SPSS, Internet, E-mail.
• Ability to type both Thai and English at 40 wpm., and 50 wpm. Respectively.
• Having a driving license and own car.
• Excellent interpersonal skills.
• Able to work independently as well as with a team.
REFERENCES : Can be furnished upon request.