Sandra Carr-Moore is applying for a customer service, marketing, or operations position. She has over 21 years of experience in administrative and supervisory roles. She holds a Bachelor's degree in Business Administration and is pursuing a Master's degree. She believes her qualifications and experience would be an asset to the organization. Her resume is attached providing details of her education, skills, projects, and work history.

1. Sandra M. Carr-Moore
Address: Apt 2A12, Unions Estate, Twickenham Park, Spanish Town, St. Catherine, Jamaica
Mobile: (876) 352-1586 / (876) 565-1334 (Digicel) (876) 919-6737 (LIME) E-mail: scarrmoore@gmail.com
11th
February 2017
TO THE HRM DEPARTMENT
Dear Sir/Madam,
This letter serves as an expression of my interest in joining your organisation in a customer service,
marketing or operations position that best suits my qualification and experience. I believe that I have the
requisite knowledge and experience to provide effective operational and strategic support to your
winning team in a project or supervisory management capacity.
I have over twenty one (21) years of experience and in these functions, I have acquired experiences in
numerous areas, as listed on my attached resume. I have also honed the ability to perform assigned
duties with deliberate speed and accuracy, without immediate and constant supervision. My experiences
have afforded me the ability to exercise good judgment in recognizing scope of authority when dealing
with confidential information. I am in the process of pursuing a master’s degree and have acquired a
bachelor’s degree in Business Administration at the University of Technology, Jamaica. Additionally, I
have also sought to participate in short courses with the aim of developing specific skills.
It is my belief that I have the appropriate combination of academic qualifications, technical administrative
competencies, management skills and practical proficiency in Microsoft and web-based applications,
which will add value to your organization both within and outside of the scope of my assigned position.
Further details of my academic abilities, work experiences, competencies and other achievements are
detailed on my attached resume and my LinkedIn profile (http://jm.linkedin.com/in/sandycmoore). I can
be contacted at (876) 352-1586. I look forward to having further dialogue with you regarding possible
collaboration opportunities.
Yours truly,
Sandra Carr-Moore (Mrs.)
Enc.

2. 2
Sandra M. Carr-Moore
Address: Apt 2A12, Unions Estate, Twickenham Park, Spanish Town, St. Catherine, Jamaica
Mobile: (876) 352-1586 / (876) 565-1334 (Digicel) (876) 919-6737 (LIME) E-mail: scarrmoore@gmail.com
Profile
Mrs. Sandra Carr-Moore has provided supervisory and administrative support to government
departments and agencies, as well as private enterprises. She has worked as a part of a team or
individually and her contributions have played a vital role in the effective execution and smooth-running of
the entities of her employ throughout the industries.
Being from a humble background, Mrs. Carr-Moore was only able to first sit the CXC Secondary
Education examinations in 2000. She spent a year successfully preparing for four (4) subjects attaining
distinctions in English Language and Mathematics and credits in Principles of Accounts and Principles of
Business. Four (4) years later during the period 2004-2009, Mrs. Carr-Moore successfully pursued and
completed a five (5) year bachelor’s degree of advance study at the University of Technology, Jamaica
(UTECH). She attained a Lower Second Class Honors pass in her chosen major of Production &
Operations Management and minor of Marketing. This programme focused on and prepared her to manage
the operations of a variety of companies; from small enterprises to complex, computer-integrated
organizations. The modules she studied included operations planning and control, financial accounting,
corporate strategy and governance, database management, decision support (mathematical modeling)
systems, business marketing, distribution management, organizational design and change, and operations
management.
In her various capacities, with over her twenty one (21) years of experience, Mrs. Carr-Moore has
been involved with the coordination and implementation of numerous projects, office procedures and
frequently had responsibility for overseeing and supervising the work of junior staff. She has a proven track
record of meeting deadlines, being highly organized, and efficiently prioritizing and handling multiple tasks.
Mrs. Carr-Moore also has a solid ethical background with a professional commitment and responsibility, a
high communicative outlook, adaptability to changing situations, as well as an excellent attitude when
dealing with stakeholders. She is skilled at working with a team, persistent and focused on getting the best
results consistently.
Career Objectives
To add value both within and outside of the scope of my assignments, whilst making the most efficient and
effective use of the available resources.
To facilitate the successful achievement of project’s/company’s overall goals and objectives.
Professional Profile & Skills
Develop & Coordinate Special Initiatives
Team Building & Interpersonal Skills
Customer Service Skills
Creative & Critical Thinking Skills
Basic Accounting Skills
Problem Solving Skills
Multi-Tasking with Attention to Detail
Cash Handling Skills
Self Motivated, Initiative, Energetic
Researching Skills
Developed Written & Oral Communication
Typing Skills
Quick Learning & Organizational Skills
Alphahand Speedwriting Skills
Computing Experience
Advanced Information Organization &
Management
Advanced Internet & Email
Proficiency in Microsoft & Web-Based Applications
Basic Computer Networking
Special Achievements
Successfully provided technical and administrative consultancy to various consultants and organizations [2008-2017]
Top of class five (5) year bachelors degree of advance study at the University of Technology, Jamaica (UTECH) - major of
Production & Operations Management and minor of Marketing [2004-2009]

3. 3
Special Achievements cont’d
Contributed to the successful implementation of ISO/IEC 17011, to include preparation/update of documentation, as a part of the
team that prepared Jamaica National Agency for Accreditation (JANAAC) for their MLA signing [2008-2013]
Efficiently maintained the necessary databases and provided administrative support for the activities required by JANAAC
Technical Unit thus contributing to the advancement of the National Accreditation Body of Jamaica [2009-2011]
Contributed to the successful implementation of WTO Requirements by providing valuable administrative support and efficiently
maintaining the necessary databases for the activities required in the Valuation Division of Jamaica Customs Agency (JCA)
[2002]
Improved customer service at the Motor Vehicle Unit of JCA by re-organising and updating concession letter files thus resulting in
faster entry processing [2001]
Top of class at Corporate Business Institute [2000]
Top of class at Stony Hill HEART Academy resulting in my attendance to the Jamaica Professional Secretaries Association
Workshop, also functioned as Religious Leader, Member of School Choir and Peer Counsellor [1992]
Projects
1. Title Records Management
Environment Association of Women's Organizations in Jamaica (AWOJA)
Duration Jan – Jun 2007 [6 months]
Role Organizer/Administrator
Description Organizing and Storing Of All Documents and Books
2. Title Executive Secretary/Volunteer
Environment Jamaica Customer Service Association (JaSCA)
Duration 2007 – 2010 [3 years]
Role Organizer/Administrator
Description Administrative support to the Executive Team and other annual events.
3. Title Consultancy
Environment RovingAssistant.Com (RAC)
Duration 2008 – 2016 [8 years]
Role Technical Assessor/Consultant
Description Administrative/Technical support to Businesses & Consultants.
Details
Administrative/Research Support to Consultants
 Bahamas Expression of Interest for National Quality Infrastructure Project, 2014
 Guyana Needs Assessment for State of the Art Testing & Metrology Facilities Project, 2014
 Jamaica QMS Development of the National Environment & Planning Agency (NEPA) Project, 2014
 Belize CALIDENA Feasibility Study: Shrimp Value Chain Project, 2015
 Jamaica Technical Assistance to Spas to support Voluntary Adoption of National Standards, 2015
 Belize CALIDENA Diagnostic Workshop on Quality Infrastructure for Shrimp Value Chain, 2015
 BSJ Needs Assessment Project, 2015-2017
General Administrative Support
 Website/Social Media Management, 2010 - present
 Proof-reading/Formatting Proposal, Reports, etc., 2011 - present
 Temporary/Contract Administrative Employment Services, 2013 - 2016
 Internet Data-Mining Research Services, 2013
 Meeting Management Services, 2008 - 2015
 Document Management Services, 2008 - 2016
 Resume Preparation/Update Services, 2013 - 2015
 Annual/Training Report Summaries, 2008 - 2015
Training/Event Management Support
 ISO 15189 & Accreditation Seminar, 2008 - 2013
 ISO 15189 Assessor Training Course, 2008 - 2013
 ISO/IEC 17025 & Accreditation Seminar, 2008 – 2013

4. 4
Training/Event Management Support cont’d
 ISO/IEC 17025 Assessor Training Course, 2008 – 2013
 Internal Auditing of Quality Management Systems, 2008 - 2013
 Taking Effective Corrective Actions, 2008 – 2013
 Internal Auditing & Risk Management, 2008 - 2013
 Assessor Conclave (World Accreditation Day), 2010 - 2013
 CEO Breakfasts & Annual Conferences, 2008 - 2013
 Accident Analysis & Investigation Workshop, 2016
ISO QMS Documentation Development Support
 Development of Documentation in Compliance to ISO 15189, 2014 - present
 Upgrade of Documentation in Compliance to ISO/IEC 17025, 2014
 Upgrade of Documentation in Compliance to ISO/IEC 17011, 2010 – 2014
[2001 - 2016]
In-House Training
 Bookkeeping and Records Management Workshop, TAJ & EXIM Bank
 Strengthening Women Entrepreneurs Training Session, Women Business Owners Jamaica Ltd.
 DigitalPT Informatics Systems for HealthMetrx Inc., DigitalPT & HealthMetrx
 Youth Leadership Training Seminar, Jamaica Youth for Christ
 Government Procurement (MIND), JANAAC
 Minute Writing (MIND), JANAAC
 ISO 17025 & Accreditation Seminar, Jamaica National Agency for Accreditation (JANAAC)
 ISO 15189 & Accreditation Seminar, JANAAC
 Reproducing Documents & Note Taking Skills, Professional Trainers Institute
 ISPS Sensitization and Awareness Training, Security Administrators Limited (SAL)
 Career Development, SAL
 The Effective Secretary (TASD), JCD
 Supervisory Management, Jamaica Customs Department (JCD)
 TIMS Valuations Support User Acceptance Testing (Fiscal Services), JCD
 Disaster Management Seminar, JCD
 Line Officers Training, JCD
 Change Management, JCD
Education
[Aug 2004 – Aug 2009]
Bachelor’s Degree in Business Administration University of Technology, Jamaica
{A five-year degree of advanced study that focuses on and examines organizational processes using readily available and practical
analytical tools, and prepares students to manage the operations of complex, computer-integrated firms, such as manufacturing
companies, multi-branch banking, retail chains, international assembly plants, and distribution centers. Courses include operations
planning and control, purchasing, manufacturing systems, financial accounting, corporate strategy and governance, database
management, decision support (mathematical modeling) systems, business marketing, distribution management, organizational
design and change, and operations management. - Lower Second Class Honors in Production & Operations Management
Major/Marketing Minor.}
[Oct – Dec 2002]
Certificate in Administrative Management Level 2 MIND
{The second of a four-level certificate programme offered by Management Institute for National Development (MIND) that prepares
participants for junior, through senior then executive administrative positions. It also prepares participants for the internationally
recognized Certified Professional Secretary (CPS) qualification and Certified Administrative Professional (CAP).}
[Jun – Jul 2002]
Certificate in Alphahand Speedwriting MIND
{This course offered by Management Institute for National Development (MIND) that is designed to develop the skill and
competence of persons whose job responsibilities involve note-taking, writing memos, briefs and other forms of written
communication, quickly and accurately. - Certified at 100 W.P.M.}

5. 5
[Jan – Apr 2002]
Merit Certificate in Administrative Management Level 1 MIND
{The first of a four-level certificate programme offered by Management Institute for National Development (MIND) that prepares
participants for junior, through senior then executive administrative positions. It also prepares participants for the internationally
recognized Certified Professional Secretary (CPS) qualification and Certified Administrative Professional (CAP).}
[Sep 1999 – Jul 2000]
CXC Secondary Education Certificate Corporate Business Institute
{Subject offered for certification at the General and Technical Proficiencies, which provide students with the foundation for further
studies and entry to the workplace - English Language - 1 • Mathematics - 1 • Principles of Business - 2 • Principles of
Accounts – 2.}
[Aug 1992 – Jul 1993]
Certificate in Secretarial Skills Stony Hill Heart Academy
{A course of study that offers instruction in general business principles and practices with the aim of producing a skilled and
globally competitive workforce Areas completed are Office Procedures, Typing (50wpm), Shorthand, English, Mathematics, Social
Studies, Bookkeeping/Accounts and Word Processing.}
[Jan – May 1991]
Certificate in National Cash Register (Electronic) Royal Business College
{This course covers the fundamentals of operating a cash register and is comprised of four units: (1) Face of Cash Register, (2)
Operating a Checkout Station, (3) Checker-Cashier Qualities, and (4) NCR Electronic Cash Register.}
[Sep 1984 – Jul 1989]
School Leaving Certificate Waterford Secondary School
{This course addresses the basic educational needs of students and prepares them for tertiary education. Generally students are
informally classified, or classify themselves as Arts, Sciences, Industrial Arts and Business students. I was exposed to a wide
range of subjects, including Mathematics, English Language, English Literature, History, Biology, Typewriting, Spanish,
Accounting, Principles of Business, Social Studies, Science, Office Procedures, Information Technology, Religious Education, Art,
Sewing and Theater Arts.}
Work History
Chief Operations Executive (COE)/Owner RovingAssistant.Com (RAC)
Jul 2009 – Current
{Direct the activities and productivity of the company • Provide training and guidance to subcontractors of projects • Hire, terminate
and train subcontractors of projects • Create project schedules • Work to sustain and grow programs and service • Manage
administrative functions to ensure smooth and efficient operations • Support the organization's strategic alliances and partnerships
• Ensure performance goals are set and met • Fulfill duties delegated/assigned by clients • Attend and preside over meetings •
Represent the organization to the public and key stakeholders • Plan and implement the annual calendar of activities including
marketing initiatives, special events and other official administrative activities • Create budgets and track expenditures • Create
presentations for meetings, as needed • Maintain customer database • Manage schedules and appointments for projects • Prepare
documentation and financial reports for annual returns and other activities}
Accreditation Administrator Jamaica National Agency for Accreditation (JANAAC)
Jul 2008 – Jul 2013
{Maintained databases • Coordinated the activities for the review and evaluation of documentation submitted by applicants for
accreditation/re-accreditation • Managed schedules and appointments for assessment visits • Prepared and dispatched minutes of
Meetings, as necessary • Prepared documentation and reports for the Technical Advisory Committee and other activities •
Effective administrative support for training activities and the accreditation process • Monitored office attendant in preparation of
materials for training activities • Coordination of training activities • Participated in activities to develop and maintain up to date the
Management Manual, Procedures, Instructions, Guides and other documents for the operational and informational activities of the
agency}
Operations’ Secretary Security Administrators Limited (SAL)
Oct 2005 – Aug 2007
{Prepared and dispatched daily reports electronically • Maintained stock levels, issued and recorded distribution of office supplies
and operational gears • Edited videos of underwater dives • Monitored and prepared temporary passes for access to KWL facility •
Preparing vacation leave rosters and departmental schedule charts • Monitored data entry staff.}

6. 6
Secretary (SS2/3) Jamaica Customs Department (JCD)
May 2001 – Aug 2005
{Prepared weekly data report for supervisors • Prepared audit reports for senior auditors and auditors • Prepared monthly
attendance reports • Updated Leave Cards and monitored leave availability • Prepared requisitions and stock-taking reports •
Prepared leave rosters and departmental schedule charts • Prepared Mark-up Monthly Calculations and Reports • Prepared letters
of notification to importers • Managed concession letters for the processing of entries.}
Receptionist/Administrative Assistant Patricia E. Green Architects
Jan 1995 – Jan 1997
{Prepared GCT and statutory deductions returns • Liaised with clients on employers behalf • Liaised with architects to complete
blue prints • Prepared salaries and statutory deductions • Handled petty cash • Handled standing orders for employees • Handled
blue cross payments and submissions • Supervised and prepared daily task schedule for receptionist.}
Contract Assignment
Temp Administrative Assistant Moore’s Transport Service
Mar 2008 – May 2008
{Effective administrative support for all activities • Liaised with clients on employer’s behalf • Prepared and dispatched
correspondences and bill payments • Maintained and issued office supplies • Coordinated collection of rental fees • Monitored
receptionist.}
Temp Administrative Assistant Jamaica Customer Service Association (JaSCA)
Nov 2007 – Feb 2008
{Liaised with clients on employer’s behalf • Maintained and issued office supplies • Effective administrative support for all activities
• Prepared and dispatched minutes of Meetings, as necessary • Coordinated presenters and prepared correspondence for
conferences • Monitored and prepared responses to queries.}
Temp Executive Secretary Institute of Jamaica (IOJ)
Sep 2007 – Oct 2007
{Arranged internal and external meetings as directed by the Executive Director • Prepared and dispatched minutes of the Heads of
Divisions and Council Meetings • Maintained a calendar of meetings and appointments on the behalf of the Executive Director •
Managed the Executive Office • Maintained a Roster for use by the Council.}
Temp Secretary Olympic Construction Limited
Jan 1994 – Aug 1994
{Prepared and dispatched correspondences • Handled customers’ queries and complaints • Handled petty cash • Arranged and
confirmed appointments with employer and clients • Liaised with clients on employer’s behalf.}
Temp Assistant Secretary Webster Memorial Church
Aug 1993 – Dec 1993
{Handled customers’ queries and complaints • Arranged and confirmed counselling appointments for couples • Prepared and
dispatched correspondence • Prepared wedding programmes and marriage certificates or notices • Liaised with clients on
employer’s behalf.}
References
Available upon request