Michael Angelo L. Usares is an experienced executive assistant seeking a position in Riyadh, Saudi Arabia. He has over 4 years of experience providing administrative support to senior executives. He holds a Bachelor's degree in Business Administration with a focus on Marketing Management. His skills include organization, communication, computer literacy, and event planning. He is seeking to leverage his qualifications and experience to continue his career as an executive assistant.

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CURRICULUM VITAE
MICHAEL ANGELO L. USARES
Location: Riyadh, Kingdom of Saudi Arabia
CP Number: +966 0547628860 / +63947-248-4300
Email Address: michael_serasu@yahoo.com
Passport Number: EB7668779- DFA, Manila
QUALIFICATION
 A highly organized and detail- oriented Executive Assistant with 4 years of experience in providing thorough
and skillful administrative and secretarial support to senior executives.
 Exceptional PR skills combined with excellent communication skills in English both written and oral.
 Graduated Bachelor of Science in Business Administration major in Marketing Management
 Acceptable leadership and management skills and works in a collaborative management.
 Works efficiently and effectively with minimal supervision and exude acceptable work ethics.
 Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project
goals.
 Computer Literate in Microsoft Word, Excel and Power Point.
EDUCATIONAL BACKGROUND
Bachelor of Science in Business Administration Major in Marketing Management (BSBA) - thru: Expanded
Tertiary Education Equivalency Accreditation Program (ETEEAP) - March 2014
Saint Paul University Philippines- ISO 9001:2000
Tuguegarao City, Cagayan North, Philippines 3500
PROFESSIONAL EXPERIENCE
Executive Secretary September 2012-
Present
Fursan Travel and Tourism Company LLC
P. O Box 58458 Riyadh 11594, Fursan Plaza Bldg. King Fahad Road Olaya District Kingdom of Saudi Arabia
Job Description:
 Organizing and Prioritizing CEO’s meeting appointments, Schedules and organize meetings involving Top
management. Managing the calendar, scheduling Appointments and meetings.
 Coordinating with the Deputy CEO regarding visitors, ensuring proper welcoming and hospitality
arrangements.
 Co-ordinate meetings by arranging boardrooms, preparing agendas & support materials, and prepares and
doing the minutes of Internal and External meetings of the CEO, Board members and C levels (Board,
Executive, Business Development, Collections, Audit, Performance and Divisional Meetings.
 Distributes meeting minutes as well as Monitoring and Follow Up of the Action items related to the meeting
agenda and maintaining all correspondence; filing and following-up on pending issues.
 Reminders and Notification for the CEO’s tasks and assignments filing of office documents and records;
receiving and controlling required stationary.

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CURRICULUM VITAE
 Blocking and Scheduling of the Conference Room daily and/or weekly priorities in line with the related
activities for Internal and External Meetings.
 PMO support for Internal Communications, Assistance, Ensuring proper travel arrangements expenses,
arranging complex and detailed travel plans and itineraries; and compiling documents for travel-related
meetings.
 Develops, implements, and maintains filing archiving system Documentation of Business Files, Board Pack
Templates and compilation of other highly confidential related documents.
 Drafts or prepares correspondence including proof reading for accuracy and correctness. Prepares special
reports by gathering, summarizing, and analyzing data.
 Reading and routing incoming mail, answering and screening telephone calls, and arranging conference calls.
 Independently researches and provides background material from a variety of sources to as part of advance
planning for key meetings.
 Review incoming and outgoing correspondence and action points directed to the Deputy CEO, and bring
significant items to his attention.
 Coordinates with relevant department heads on the preparation of periodical reports to keep Deputy CEO
informed about the progress of business initiatives.
Quality Assurance Specialist January – September
2012
Fursan Travel and Tourism Company LLC
P. O Box 58458 Riyadh 11594, Fursan Plaza Bldg. King Fahad Road Olaya District Kingdom of Saudi Arabia
Job Description:
 Maintain customer service tools and gather the necessary data to enhance operations.
 Setting up guidelines and measurement to attain employee and client satisfaction.
 Formalizes and sets up Quality standards and procedures relating for organizational and operational
considerations.
 Assist management in creating and evaluating policies relating to Organizational Development.
 Conducts branch visits (spot checks) and bench marking activities.
 Conducts investigations and analysis with issues and discrepancies concerning operations and recommends
corrective and preventive measures to management.
Fraud Analyst Specialist for Citi Bank Finance Department May 2011 – January
2012
Convergys Philippines Corporation
6796 Ayala Avenue Cor. Salcedo St. Legaspi Village Makati City
Job Description:
 Responsible for ensuring security and protection of Citi Bank’s Client’s Account’s Information.
 Fraud detection, Blocking and clearing of verified Accounts.
 Credit Cards Activation.
 Balance and Payment Updates.
Quality Assurance Specialist August 2008– May
2011
Global Connect eSolutions Inc
GCES Bldg. Km. 6 J.P. Laurel Avenue Bajada Davao City

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CURRICULUM VITAE
Job Description:
 Monitor live and recorded calls and spots areas of improvement.
 Coached agents who are not performing well and to boost their sales effectiveness.
 Conducted Quality Circles in order for agents and Program Supervisors to be refreshed on call flows and
product training.
 Conducted calibration meeting with Program Supervisors to familiarize them on the QA Guidelines and
Procedures.
 Spots irregularities in calls to protect the interests of respected Campaigns and Accounts.
 Sales Report & Validation, Administrative Task, Product Specification.
 Provide Grades and Weekly Evaluation to Agents.
Customer Service Representative August 2007– December
2007
Dial Us Communication Support Hub
Lee Business Corner Juan Luna Street Davao City
Job Description:
 Serve as Customer Service Representative and financial adviser for Debt settlement Programs which cater
American Clients.
 Serve as Customer Service Representative for Discover Credit Card Company which caters their application
and checking their application status as well.
SEMINARS ATTENDED
Sales Center & Operations Training
Fursan Travel and Tourism Company - sponsored by Fursan Leisure Travel
Riyadh KSA- April 08-09, 2014
Destination and Product Knowledge Training for Switzerland
Hotel Novotel- sponsored by Fursan Leisure Travel and Switzerland Tourism Board
Riyadh KSA- April 22-23, 2013
Destination and Product Knowledge Training for Malaysia
Hotel Novotel- sponsored byFursan Leisure Travel and Tourism Malaysia,
Riyadh KSA- March 5-6, 2013
Destination and Product Knowledge Training for Austria
Hotel Novotel- sponsored by Fursan Leisure Travel and Austrian Tourism,
Riyadh KSA- December 9, 2012
Seminar on Debate
Holy Child School of Davao –Speakers Guild February 26, 2011
2005 Inter School First Aid Competition
The Philippine National Red Cross – Davao City Chapter March 5, 2005
United Nations Convention on the Rights of the Child
HIGALA Association Inc. Davao City – July 25-27, 2003

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CURRICULUM VITAE
4th
National Rover Moot
Northern Mindanao College of Arts, Science and Technology –Agusan Del Norte October 22-29, 2005
2nd
Philippines –Indonesia Regional Scout Jamboree
Camp Bulatukan Makilala Cotabato, Philippines – November 17-23, 2003
Community Service Project
Boy Scout of the Philippines Eastern Mindanao Region, Philippines – November 20, 2003
11th
Davao City Red Cross Youth Congress
The Philippine National Red Cross – Davao City Chapter – August 30-31, 2003
2003 Inter School First Aid Competition
The Philippine National Red Cross – Davao City Chapter – March 8, 2003
Young Einstein Science Club-Philippine Society of Youth and Science Club
Daniel R. Aguinaldo High School Science and Technology Department – August 29, 2002
TRANINGS ATTENDED
Microsoft Enterprise Project Management Team Member Training
DevoTeam Connecting Business and Technology Riyadh, Kingdom of Saudi Arabia- November 3-7, 2012
Microsoft Enterprise Project Management Project Manager Training
DevoTeam Connecting Business and Technology Riyadh, Kingdom of Saudi Arabia- November 10-14, 2012
Microsoft Enterprise Project Management Administrator Training
DevoTeam Connecting Business and Technology Riyadh, Kingdom of Saudi Arabia- November 17-21, 2012
Fursan On Line Hotel Reservation System
Fursan Travel and Tourism Company Riyadh, Kingdom of Saudi Arabia- September 13, 2012
Amadeus Reservation and Ticketing System
Amadeus Global Distribution System Riyadh, Kingdom of Saudi Arabia- March 3-6, 2012
Sabre Air Conversion and Reservation System
Sabre Travel Network GDS, Riyadh, Kingdom of Saudi Arabia- February 19-26, 2012
Citi Fraud New Hire Training and Diners BC Training
Convergys-Citi- Makati, Philippines – June 15- August 5 2011
Call Center Finishing Course
Technical Education Skills Development Authority (TESDA) Joji Ilagan Bian E-Academy and Solution, Philippines –
August 31 2011
PERSONAL DATA
Date of Birth: May 23, 1988
Place of Birth: Davao City
Civil Status: Single
Nationality: Filipino

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CURRICULUM VITAE
Height: 5’8’
Language: English, Filipino
I hereby certify that the above- mentioned information is true and correct to the best of my knowledge and beliefs.
MR. MICHAEL ANGELO L. USARES
Applicant

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CURRICULUM VITAE
Height: 5’8’
Language: English, Filipino
I hereby certify that the above- mentioned information is true and correct to the best of my knowledge and beliefs.
MR. MICHAEL ANGELO L. USARES
Applicant