George Lee is a highly experienced IT Services Delivery and Project Manager with over 25 years of experience. He has a proven track record of managing IT service delivery, projects, teams, and customer relationships. He is seeking a new strategic management role where he can contribute his leadership and technical skills. He has extensive experience in service delivery, service management, customer service, business consulting, people management, and communication.

1. Professional Resume of
Eur Ing George Lee
BSc Hons CEng MBCS CITP MIET MACS CP
Personal Information
Residential Address: 19, Applebox Circuit, Point Cook, VIC, 3030
Contact Information: (M) 0478 793 925
Email Address: kslee3030@bigpond.com
Availability : Able to start straight away
Professional Profile
I am a highly experienced, talented and results driven Services Delivery and Project Manager offering
your business over 25 years’ commercial experience within a technical management role coupled
with my significant leadership experience in IT Management and more specifically Service Delivery,
Project Management, Recruitment and Resource Planning of an IT services group.
I offer well developed people management and leadership expertise and have a unique ability to
establish a positive, rewarding and engaging business culture, always leading by example. I am
presently seeking a challenging and rewarding strategic management role with IT Services, where I
can contribute my extensive leadership and technical proficiency gained in my professional career to
date.
I am passionate about information technology, internal consultancy services, customer delivery and
improving the quality and efficiency of an IT service within a corporate environment. I really enjoy
building long-term mutually beneficial working partnerships and like to engage with key internal and
external business stakeholders to deliver and effective and reliable IT solution that meets both long-
term and short-term business goals.
Career Summary
Career Break Jan 2015 to Current
Service Manager ST Microelectronics Asia Pacific June 2010 to Dec 2014
MES Consultant Lighthouse Systems Pte Ltd Nov 2009 to May 2010
Business Consultant Logica plc (CGI and Logica 2012) Oct 2007 to Oct 2009
Systems Project Manager ST Microelectronics May 2006 to Oct 2007
Senior Engineer Siltronic Singapore Dec 2005 to May 2006
Engineer (Project / Project Manager) Siltronic Germany Apr 2002 to Dec 2005
Engineer (Project) Siltronic Japan Mar 2001 to Apr 2002
Engineer Siltronic Singapore Jan 2000 to Mar 2001
Skills and experiences
Service Delivery - Leading and organising technical workshops, internal management meetings,
defining appropriate resolution, resources allocation, trend improvement, SLA and OP Operational
Procedures (OLAs) compliancy within a multi-platform, multi-site and environment. Defined and
implemented successful change management requests and streamlined a number of suitable best
practices processes and procedures across our internal business via effective management of change

2. strategies and approach. Continually resolved and improved efficiencies in the management of
customer requests, notably a reduction in ticket re-assignments, and decreased service delivery
ticket resolution times
Service Management - Championed and influenced incident and problem management using root
cause analysis reporting with Kepner-Tregoe processes. Leading and organising technical workshops,
internal management meetings, defining appropriate resolution, resources allocation, trend
improvement, SLA and OP Operational Procedures (OLAs) compliancy within a multi-platform, multi-
site and environment. Defined and implemented successful change management requests and
streamlined a number of suitable best practices processes and procedures across our internal
business via effective management of change strategies and approach. Continually resolved and
improved efficiencies in the management of customer requests, notably a reduction in ticket re-
assignments, and decreased service delivery ticket resolution times.
Customer Service / Business management experience - I am a customer centric business
professional and manager and always go above and beyond my client’s and stakeholder’s
expectations and needs to deliver the best possible outcome for their businesses needs and
requirements. I always strive to deliver a solution in both the short-term and the long-term I really
do enjoy building mutually beneficial working relationships both internally and external. I
demonstrate a strong understanding of an internal consulting process which was enhanced during
my time working as a Pre-Sales IT Services Consultant for Logica, now known as CGI Consulting which
is a highly reputable and well-known global IT services provider.
Business Consulting and Professional Services I am a creative and strategic thinker who is always
outcome focused and offer an organisation well-developed IT consulting skills. I enjoy building
rapport and consulting to multiple business stakeholders and key decision makers. I also have
demonstrated ability to develop effective IT Services solutions for internal businesses and key clients
across the information Technology services industry.
People / Vendor Management I have managed both on-shore and off-shore teams (Internal and
outsourced) within IT Services Group as a Manager for the last 4 years leading and growing a team in
size ranging from 5- 27 + employees. I am a natural born leader demonstrating exceptional IT
leadership and mentoring skills. I have extensive experience of managing multi-national and mixed-
cultural environments and building teams and a positive and engaging culture at all times. I have also
been responsible for resource planning, staff placement, performance appraisals, career
development, training, mentoring and disciplining of staff during my IT career. I really enjoy leading
by example, mentoring and training my team whilst allowing them to grow, develop and enhance
their existing skills for long-term career success.
Communication I demonstrate excellent communication, interpersonal and presentation skills and
have an ability to build loyalty through providing my consultative expertise and delivering effective
IT solutions for my clients. I enjoy engaging and aligning my client’s requirements and have the
ability to influence multiple business stakeholders and partners with various agendas to collaborate
and work together to deliver an effective IT services solution in a timely and efficient manner.
Education and Tertiary Qualifications I enjoy learning new skills and am always looking to enhance
on my existing qualifications and knowledge in the IT industry. Current I hold a Bachelor Degree with
Honours in Information Technology, Certificate IV in ESL Employment from IT and Business
Professionals, Six Sigma Green Belt and am ITIL V3 (F) qualified.

3. Education and Qualifications
Bachelor Hons Degree in Information Technology 1995
Second Class Hons Degree
Sheffield Hallam University, United Kingdom
Certificate IV in ESL Employment 2013
IT and Business Professionals, Melbourne, Australia
Six Sigma Green Belt 2011
PSB, Singapore
ITIL v3 Foundation Certified 2009
New Horizons Computer Learning Centre, Singapore
Employment History
Apple Box Pet Groomers, Australia
Co-Founder, Owner and Pet Stylist
January 2014- Present Date
(Taken a career break to support and help partner to start up home base business)
(Business will be fully taken over and ran by my partner)
At Apple Box pet Groomers we provide basic, lite and full grooming for both dogs and cats. We
provide the best grooming in a safe and comfortable environment for our animals. Having
completed a number of professional courses as a qualified Pet groomer I founded the business
having relocated to Australia in early 2014.
Key Responsibilities
• Build up of business plan, case, strategy and planning processes.
• Marketing, business promotion, customer relationship management.
• Business management, On line marketing and management (web site, Face book page and
etc).
• Support day to day operational activities, material purchases, stock and inventory
management.
• Transportation management, scheduling and delivery.
ST Microelectronics Ltd
June 2010- January 2014
Services Delivery Manager / Service Manager
ST Microelectronics is the World leader in providing the semiconductor solutions that make a
positive contribution to people’s lives, both today and in the future.
Key Responsibilities
• Promoted to Service Manager of Information Services following on from my position as
Services Delivery Manager at ST Microelectronic
• Senior role within Microelectronics Management and Leadership group

4. • Drove the deployment and transition of outsourced virtual service desk team which
provided 24x7 remote support to our key clients
• Successfully championed and subsequently decreased the number of calls escalated to the
next level of support chain
• Defined, developed and implemented a strategic information management technical road
map and business plan taking into account corporate budgets plans and business goals
• Advising and consulting to external organisations on specific IT service delivery solutions that
will best help them grow and perform more efficiently
• Successfully managed our APAC and EU sites to enhance our existing IT Services and
operational procedures to ensure suitable work flow optimizations and solutions
• Managed an on-shore and off-shore team of up to 27 employees including the recruitment,
retention, development and growth of our services business unit and IT information services
arm based both locally and abroad
• Promoted a positive and engaging business culture and work environment, leading by
example at all times
• Provided strategic leadership and management to a functionally multi-cultural and skilled
engineering and development team of up to 50+ staff
• Facilitated the ‘Interactive Customer Engagement’ program with a focus on customer
service and delivery
• Acted as the single point of contact for all escalations and technical issues raised with the
information services group
• Providing strategic leadership and long-term business plans consulting and influencing our
internal Senior Stakeholders in line with our corporate IT growth plans
• Successfully managed a large portfolio of key tier 1 customer accounts concentrating on the
information services management business unit
• Championed and influenced incident and problem management using root cause analysis
reporting with Kepner-Tregoe processes
• Leading and organising technical workshops, internal management meetings, defining
appropriate resolution, resources allocation, trend improvement, SLA and OP Operational
Procedures (OLAs) compliancy within a multi-platform, multi-site and environment
• Defined and implemented successful change management requests and streamlined a
number of suitable best practices processes and procedures across our internal business via
effective management of change strategies and approach
• Continually resolved and improved efficiencies in the management of customer requests,
notably a reduction in ticket re-assignments, and decreased service delivery ticket resolution
times
Lighthouse Systems Ltd
November 2009- May 2010
MES Consultant
Lighthouse Systems provides Manufacturing Execution Systems (MES) software to support
Manufacturing Operations Management.
Key Responsibilities
• Pre-Sales consultancy role as a Senior Business Consultant focussing on MES solutions
• Gathering business requirements to complete scope of works
• Consulted to corporate IT and Government clients to identify an appropriate solution and
presented back to a number of external business stakeholders and influencing a number of
conflicting decision makers

5. • Fostering and championing a work culture that is customer focussed and customer centric
• Acting as single point of contact to key business stakeholders for all technical issues on site
• Resolving any MES software solutions issues in a timely and professional manner according
to contracted service level agreements (SLA’s) and KPI’s
• Obtaining strategic and operational business case sign off approvals from board
• Responding to IT systems change request and implementing successful processes and
procedures required
• Established a new MES manufacturing execution system specialised in the monitoring of
equipment and productivity using analytical tools to maximise throughput and identification
areas of optimization and improvements
• Identify and communicate the systems faults and bugs and track the effective solution
delivery using root cause analysis and problem management techniques
• Resolve complex IT issues and problems to complete resolution in a timely and
professional manner
• Successfully designed and developed our customer communications standards which
delivered consistent and reliable communications between internal and externals
developers and all key business stakeholders
Logica, now CGI Consulting
October 2007 – October 2009
MES Business Consultant
Logica was a multinational IT and professional services and management Consultancy Company
headquartered in Reading, United Kingdom and is now a wholly owned subsidiary of CGI Group.
Key Responsibilities
• Successfully consulted and presented to key business stakeholders within the IT Information
Services arm to gather and identify user requirements, functional design and impact analysis
to come up with an appropriate IT solution
• Building long-term mutually beneficial working relationships and partnerships in this
customer focussed professional services role
• Negotiation of contract service level agreements, variations and defined key performance
indicators
• Led and managed our APAC regional localisation and deployment team and achieved on
time and in scope for the migration to the new manufacturing execution system (MES)
• Fostering an engaging and collaborative positive working culture in a fast paced and high
pressured environment, always leading by example
• Accountable to successfully resolve major and complex technical MES IT issues to complete
resolution in a timely and professional manner working in line with agreed SLA’s and KPI’s
• Completion of root cause analysis and problem management activities using Kepner-Tregoe
processes and procedures
• Influenced key business stakeholder to successfully support the establishment of an out
sourced support team providing 24 x 7 off site support
• Working in line to agreed budgets and project milestones and timescales agreed

6. ST Microelectronics
May 2006- October 2007
Systems Project Manager
ST Microelectronics is the World leader in providing the semiconductor solutions that make a
positive contribution to people’s lives, both today and in the future.
Key Responsibilities
• Successfully managed and lead a number if IT systems projects internally for the group
• Drove key projects aimed at maximizing the reliability of Enterprise Resources Planning (ERP)
for Back End Manufacturing
• Consulted to key internal and external business stakeholders to identify needs and define
appropriate solutions in a timely and professional manner
• Delivered a quality sub-contracting manufacturing system migrations project on time and
within budget
• Strategic design and development of key clients business IT technological Road Maps
• Fostering a positive and engaging work culture and environment, always leading by example
• Successfully migrated our existing systems and integrated our new Back End sub-contractors
manufacturing plants
• Managed and led our financial and planning data with direct impact on the Company’s
financial figures, budgets and PnL
• Successfully executed and delivered a cost saving of over $3M US dollars per annum by
decreasing manual workload and implementing successful IT systems and services solutions
Siltronic
Jan 2000 – May 2006
Senior Engineer – Singapore (Dec 2005 to May 2006)
Engineer Project / Project Manager - Germany (Apr 2002 to Dec 2005)
Engineer Project - Japan (Mar 2001 to Apr 2002)
Engineer – Singapore (Jan 2000 to Mar 2001)
Siltronic division of Wacker Chemie AG’s group is a global leader in the market for hyperpure silicon
wafers and a partner to many top-tier chip manufacturers. Operates production facilities in Europe,
Asia and the USA. Siltronic develops and manufactures wafers with diameters of up to 300 mm.
Employees 4,427 (Q2 2012)
Responsibilities:
• Provided support, maintenance and upgrade of manufacturing execution system (MES) –
Work Stream, interfaces and databases - Oracle.
• Managed site operation reporting - Oracle Discoverer (support, development, training and
deployment).
• Drove Recipe Management System (RMS) project (Localisation, integration, setup,
deployment and training).
• Managed customer and vendor relationship / point of contact (POC) for all IT related
matters.
• Drove IT component deployment for 200mm and 300mm factories :
o Joint venture (JV) Siltronic Japan Site.
o Greenfield factory build up Germany and Taiwan.

7. Achievements:
• Established correct and necessary communications channel with internal and external
support team, customers and vendors.
• Drove, managed and conducted user requirements and design workshops and user buy off
sessions.
• Conducted unit, integration and use acceptance testing sessions for each deployment.
• Provided user training sessions and documentations as part of delivery package.
• Designed and optimized existing work flow and processes from pilot factory to productive
mode.
• Managed user’s expectations and scope of delivery.
• Executed the SDLC process in all aspects of requirement gathering, design, development,
testing and acceptance.
Professional Memberships
European Federation of National Engineering Associations Confers EUR ING
Chartered Engineer - Engineering Council UK CEng
The British Computer Society MBCS
Chartered IT Professional CITP
Institute Of Electrical Engineers MIET
Australian Computer Society MACS CP
Voluntary and Community Work
In my spare time I enjoy supporting The British Computer Society as a Chartered
membership Assessor as much as possible. I also like to give back to the local community where
possible and volunteered as a Coordinator and Tutor teaching a Conversational English Class for
Wyndham City Council. In this role I was accountable to lead, supervise and support a small team of
voluntary Tutors and provide suitable support and guidance to ensure the delivery of a quality
program of works acting in accordance with Council and Government departmental policies,
procedures and operational guidelines. I was also accountable to plan, develop and implement a
successful tutorial program.
References Excellent employment and suitable character references can be supplied upon
request. I am also willing to undertake a Working with Children Check and Police Check for this role.
Please note information and details can be provided on roles prior to early 2006 if required at
interview stage.