WorkPlace 
Engagement 
  Survey
Statistics show that when someone is being 
  presented a solution to a problem that they 
 might have – much of their thought process is 
 busily trying to determine what the solution 
                 might cost…??

The Profiles WorkPlace Engagement Survey costs 
    employers $6 to $10 per employee in the 
  organization – depending on # of employees.

 There, now you can concentrate on how much 
value you will achieve by having this survey done 
              for your organization!
                                  2
“Employee engagement first.  It goes 
without saying that no company, small 
or large, can survive over the long run 
without energized employees who 
believe in the mission and understand 
how to achieve it”.


Source:  Business Week Online: May 8, 2006, How Healthy Is Your 
Company? By Jack and Susie Welch.



                                            3
What is the Alternative to high 
 Employee Engagement?
  •   Costly employee turnover
  •   Diminished performance
  •   Lost training dollars
  •   Lower morale
How Can You Attain Higher Employee 
Engagement?

Through best practices . . . Let me give you an 
example
                                 4
Portions of a Sample Engagement Survey Report




                                                5
Portions of a Sample Engagement Survey Report

     Introduction

     There are eight parts to this report.  The information 
     provided in each should be used in the development 
     of your workforce.

         •   Engagement Definition
         •   Engagement Benefits 
         •   Your Level of Participation
         •   Your Level of Engagement
         •   Engagement Level Comparisons
         •   Satisfaction with Employment
         •   Satisfaction with Manager
         •   Recommendations

                                                6
Portions of a Sample Engagement Survey Report

        Employee Engagement Definition
        Engagement refers to the degree to which 
        employees connect with their work and feel 
        committed to their organization and its goals.  
        People who are highly engaged in an activity:

            •   Excited and enthused,
            •   Less aware of the passage of time,
            •   Devotes discretionary effort ,
            •   Identifies with the tasks of the job,
            •   Thinks about the job activity,
            •   High level of Focus, and 
            •   Openly discusses job with others.
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Portions of a Sample Engagement Survey Report



        Benefits of an engaged workforce 
        include:
            •   Retention rates increase,
            •   Innovation and collaboration are enhanced,
            •   Customer satisfaction levels increase, and
            •   Over time, the results are reflected in concrete 
                 bottom line results, share value, and return on 
                 investment.



                                                8
Portions of a Sample Engagement Survey Report

Your Organization’s Level of Participation

  168 employees invited to participate / 148 employees 
                  completed survey




                                                   Participants
    Non-Participants, 12%
                                                   Non-Participants




                                     Participants, 88%
                                                    9
Portions of a Sample Engagement Survey Report
          Your Organization’s Level of Engagement
               , Highly Disengaged
                        8%                         Highly Engaged, 6%




                                                                             Engaged, 37%



Disengaged, 49%



   Level                              Definition                         Range     %    #

Highly        Knows expectations; personally and professionally         81 – 100   6    9
Engaged      secure; committed to excellence
Engaged      Often understands expectations; somewhat secure; easily    60 – 80    37   55
             motivated
Disengaged   Questions expectations; insecure; dissatisfied             41 – 59    49   72
Highly       Does not know expectations; fearful; very bitter            0 ‐ 40    8    12
Disengaged
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Portions of a Sample Engagement Survey Report


              Engagement Level Comparisons

       Your Organization’s Engagement Levels Compared 
                   to the National Average
60%

                                      49% 48%
50%                           45%

40%                     37%

                                                                      Your Organization
30%
                                                                      Nationally

20%

                                                      8%
10%      6%    5%
                                                           2%
0%
       Highly Engaged   Engaged      Disengaged   Highly Disengaged
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Portions of a Sample Engagement Survey Report

       Satisfaction with Employment
       This chart demonstrates participants’ satisfaction with 
       their jobs at the time of this survey.  Forty‐seven 
       percent (47%) of your participants are “Satisfied” or 
       “Extremely Satisfied.” The combined percentage of 
       participants who are “Dissatisfied” or “Extremely 
       Dissatisfied” equals 41%.

                                                                    Extremely Satisfied
                 Extremely          Extremely Satisfied,
              Dissatisfied, 9%             8%                       Satisfied

                                                                    Neutral
Dissatisfied, 32%                                  Satisfied, 39%
                                                                    Dissatisfied
                     Neutral, 12%
                                                                    Extremely
                                                                    Dissatisfied
                                                                       12
Portions of a Sample Engagement Survey Report

      Satisfaction with Manager
      This chart demonstrates participants’ satisfaction with the 
      level of support, guidance, and overall supervision they 
      receive from their managers.  Fifty‐two percent (52%) of 
      participants are “Satisfied” or “Extremely Satisfied.” The 
      combined percentage of participants who are “Dissatisfied”
      or “Extremely Dissatisfied” equals 46%.

                   Extremely         Extremely Satisfied,            Extremely Satisfied
                Dissatisfied, 8%            7%
                                                                     Satisfied

  Dissatisfied, 38%
                                                                     Neutral
                                                    Satisfied, 45%

                       Neutral, 2%                                   Dissatisfied

                                                                     Extremely Dissatisfied

                                                                         13
Portions of a Sample Engagement Survey Report

       Recommendations
       Having an engagement score below the national 
       average suggests a need for improvement and a need 
       for you to focus on that improvement.   

       With a low engagement score, you should look for 
       some of these symptoms:

           •   lack of commitment to the organization
           •   low levels of enthusiasm
           •   higher than desired turnover
           •   low levels of customer satisfaction
           •   possible discipline problems
           •   lower than desired levels of productivity

                                                14
“Employee engagement first.  It goes 
without saying that no company, 
small or large, can survive over the 
long run without energized 
employees who believe in the mission 
and understand how to achieve it”.


Source:  Business Week Online: May 8, 2006, How Healthy Is 
Your Company? By Jack and Susie Welch.



                                           15
WorkPlace Engagement Survey
                            Setup Form
General Information
                                                                                                          To Get Started or
   Requested/Sold by:                                                                 Date:             For More Information
           Company:                                                                Contact:                   Contact:
             Address:                                                               Phone:
                                                                                                      Kestly Development
          City, ST Zip:                                                                              …developing employees
                                                             Expected # of Participants:
                                                                                                           734-483-6453
       Requested Survey URL: http://www.workplaceexperience.com/
                                                                                                    mike@kestlydevelopment.com
                 Client Contact:

                 Contact Email:

                Contact Phone:                                                                         Kestly Development
                                                                                                          is an authorized
                                                                                                    Strategic Business Partner
Proposed Survey Timeline                                                                            with Profiles International
                             Send out "Manager Email" to all Managerial or Supervisory personnel

                             Send out "Employee Initial Email" to all employees.

                             Send out "Employee Reminder Email"

                             Survey Completion Date

                             Summary Presentation delivered to Sales Person
         Additional Notes:




                                                                                                   16

Workplace Engagement Survey - Presentation