1. Venkatesh Gundu
Email:venki_g5@yahoo.co.in Mobile: 9900105429
Objective: To work in a fulfilling and challenging atmosphere by contributing my knowledge, skills and
experience towards organizational growth and self-development.
Experience: Total work experience: 12 years plus at Infosys BPO Ltd, Bangalore.
Current Role: Senior Operations Manager.
Summary of Client experience:
1. Transformational Solution Group (November 2011-Till date)
2. Online Advertising Client (March 2011-October 2011)
3. Software Reseller Client (January 2007-February 2011)
4. Telecom Major (January 2004-December 2006)
Key Responsibilities:
 AssistingBusinessUnitLeaderinarrivingat tactical and strategicdecisionstosupportthe
businessunit’sgoals(financial,quality,production,customerservice,operational efficiency)
 Planning&Analysis - Budgeting,BestEstimate- Minimal Variance betweenBestEstimatesvs
Actual
 Business plan- Review,analyze andcreate detaileddocumentationof systemsanduser
needs,andstepsrequiredtodevelopormodifybusinessplan
 Analyze businessunit’sactivitiesandtrendsandcompare analyze againstthe service
standardsand bestpractices.Presentfindingsandworkwiththe BusinessUnitLeaderand
otherpersonnel toidentifyandimplementstrategiesthatwill addresstactical andstrategic
goals.
 HandledRevenue Projections,Billing,GrossMarginimprovementandRevenue Productivity
analysisforall unitsinthe organization.
 Gross marginImprovement - WorkedCloselywithOperationsteamsandcome upwithIdeas
to improve the grossmargin.
 ManagementUpdatesandReview - Data Quality&completeness,Adherence totimelines,
reviewandclose of Actionitems
 Resource allocation,Resource Management.
 SecondmentProcesswhichincludesresource managementbetween InfosysTechnologyand
InfosysBPO.
 Resolvingemployeeissuesrelatingtosalary,transfers,attendance,travel, accesscontrol,
visarelatedetc.
 Providingsupportforall employeesinTransformationSolutionGroupwhichconsistsof BPO
and Technologyemployeeswhoare workingforBPOprojectsonSecondment.

2.  Attritionandemployee dataanalysis.UtilizationAnalysis,inordertomaintainand reduce
the employee costonthe unit.
 Managing all offshore administrativeaspects,re-deploymentof all clientresourcesandOff-
BoardingfromClientNetwork.
 Drivingcostefficienciestoimprove financial performance of the teams.
 AnalyzingandprovidingearlywarningtoOperationswith respecttoshortage of resources
and billing.
 Includesresponsibility,accountability,accuracyand timeliness,integrityof dataandreports
sentto clientandinternal stake holders.
 Resolvingandprovidingsolutionsto the Operationsand Businessenablingfunctionsof
InfosysBPOLtd.
 Providingcrosstrainingtothe teamon each functionforsmoothhandoverandforfurther
successionplanning.
Achievements:
 Established and streamlined the process of MIS (Business Analysis & Reporting) for 5 clients
in Infosys BPO Ltd.
 Continuously received two Individual Extra Miler Award for excellent performance and support
provided to Operations – British Telecom (Infosys BPO Ltd).
 Received Team extra miler award for automating agent performance matrix for appraisals and
for generating revenue for the company.
 Received Teaming Award from the client (Software reseller client) for customer satisfaction.
 Received awards for best performance (TSG).
 Received award for the diligence and consistency in the work done.
 Successfully completed Reverse Transition for the Software reseller client and also
redeployed 120 employees to different client operations within the organization.
Educational qualifications/Certifications:
 Completed Certificate of Management Program from Indian Institute of Management-
Ahmedabad(IIM-A)
 Bachelor of Science, Osmania University, Hyderabad
 Yellow and Green Belt Trained
Personal Details:
 Date of birth: 5th February 1974
 Hobbies: Travelling
 Languages known: English, Telugu, Hindi.