Agile Network India- Bangalore Title: Collaboration in the post pandemic remote work ERA by Venugopal BA Date: Jan 2023 Hosted by:OpenText

1. © 2023 – Venugopal, Director, Capgemini - venugopalba79@gmail.com
A Presentation By –
Venugopal B A
Director, Europe SBU, Capgemini
Collaboration in the Post Pandemic Remote Work Era
© 2023 – Venugopal, Director, Capgemini - venugopalba79@gmail.com

2. © 2023 – Venugopal, Director, Capgemini - venugopalba79@gmail.com
Rethink Your Workplace – Rethink Work
Collaboration Goals in the Remote Work Scenario
Reassure customers about the timeliness of service delivery, quality of
output, sanctity of data governance, and delivery enablement
Reassure
Engage employees to ensure productivity, team communication, a
smooth workflow, customer focus, motivation and career management
Engage
Consult and inform management about business continuity, risks and
issues, resource needs, business outlook and corporate governance
Consult and
Inform
Satisfy investors and the public-at-large about the strength and resilience
of the business and safety of investments in a period of turmoil
Satisfy

3. © 2023 – Venugopal, Director, Capgemini - venugopalba79@gmail.com
A Case in Point
Transitioning to work remote
OVERNIGHT!!!
Customer and program management
Enabling employees to deliver from anywhere
Identification and deployment of right tools
Governance and data security
The Challenges
Business continuity management
Establishing communication tools, protocols
and best practices
Securing customer data and ensuring
compliance
Business process reengineering from sales-to-
delivery
The Tasks
Loss of productivity
Revenue, pipeline and P&L impact
Compliance and legal risks
Workforce health and motivation
The Risks
Never take BAU for granted
Reprioritize business goals to focus on value
for all stakeholders
Accelerate investments in digital
Give importance to people over processes and
technology
The Outcome and Learning

4. © 2023 – Venugopal, Director, Capgemini - venugopalba79@gmail.com
Collaboration Spectrum
TEAM
Procurement
Asset
Procurement
Subcontract
Management
Vendors
H/W Assets
Transportation
Internet Svcs.
Recruitment
Hiring and
Onboarding
Talent Pipeline
IT Infra
Hardware &
Software
Connectivity &
Comm. Tools
Finance &
Legal
Budgets and
Costs
Compliance
HR
Policy
Training
Employee Well
Being

5. © 2023 – Venugopal, Director, Capgemini - venugopalba79@gmail.com
Customer and project description
At the onset of COVID 19,
Capgemini was engaged in a digital
transformation project for a large
German automotive financial
services giant.
The customer portal and helpdesk
application were being migrated to
AWS cloud. Some idea of scale –
10,000+ active customers
300 Mn+ Euro worth of loans
6 Business Critical Modules
1800 employees worldwide
Integrations with Magento, IBM
Sterling, SFDC, Email, SMS and
many more..
Timelines – 8 months of migration
followed by 4 months of testing

6. © 2023 – Venugopal, Director, Capgemini - venugopalba79@gmail.com
The Challenges
Customer Management
Client confidence was shaken. Ability
to deliver fully remotely was not
tested. GDPR compliance and data
security was a concern
Delivery Enablement
Most developers, testers,
administrators did not even have a
laptop. Connectivity was a concern
even as the lockdown forced a freeze
on being able to subscribe to services.
Remote Work Management
Lack of right tools for security,
communication, productivity
management.
Onboarding new resources without
F2F interactions were unheard of.
Data Security
Financial data had to be secured and
special projects taken up for that
purpose.
Authorization for new individuals,
cybersecurity compliance were all big
hurdles

7. © 2023 – Venugopal, Director, Capgemini - venugopalba79@gmail.com
The Risks
R I
S K
Pipeline,
Revenue and
P&L
Productivity
Compliance
and legal risks
Health and
Well Being of
Employees
Remote working productivity was unknown. Sprint velocity,
resource utilization were all facing a big shake-up
Sprint backlog was increased to ensure people did not have much distractions
Regular communication, increased stand up meetings were encouraged
Self policing teams eliminated unnecessary roles in teams (tester when not needed)
Customers opted to either put on hold or altogether drop
upcoming projects, product increments and new initiatives
Emphasized greater business sponsor, end-user interactions with the Teams
Increased customer engagement through senior leadership level dialogs
Virtual tours, investments in innovation, and automation to convince customers
Compliance with contractual obligations, data security, IP
rights management were uncertain
Tools such as secure VPN, Microsoft Intune etc. to ensure compliance
GDPR compliance were achieved by moving tasks with live data access to EU
and masking/pseudonymization of data for offshore access
With rising COVID, employee well-being was a huge concern
Shadow resources for critical positions – project manager and above
Travel was restricted to the most necessary even after easing of flight
restrictions
Increased utilization of bench strength and young professionals

8. © 2023 – Venugopal, Director, Capgemini - venugopalba79@gmail.com
Tasks and Tools
01
02
03
04
Vanta was used extensively for compliance
monitoring, Sapience for productivity based on
customer requests and BitLocker for data protection
and encryption.
BitLocker, Sapience, Vanta, Intune
Provisioning hardware and software assets and
getting them shipped
Set up of cloud back-up, storage provisioning, mobile
device management
Multi-factor authentication for VPN and remote
network access
IT Infrastructure Setup
Tracking sprint velocities, burn rate, backlog
monitoring
Ensuring quality and meeting product timeline and
schedules
SLA monitoring and feedback mechanism
Service Level Monitoring
Delivery Enablement
Customer engagement in
program governance
Onboarding new
lateral recruits
Tools and IT
security
management
Project
Governance
DR/BCP
Activation
Contract
Compliance
Operating
Margins; P&L
management
Ensuring customer BA’s, end-users were part of key
Agile ceremonies
Tracking project level risks and issues and ensuring
mitigation
Onboarding, KM, addressing automation and
industrialization issues.
Agile Ceremonies and Governance

9. © 2023 – Venugopal, Director, Capgemini - venugopalba79@gmail.com
Lest We Forget
Have a keen eye for all enablers in the ecosystem, appreciate the
value they bring and understand risks deeply
Business As Usual should not be taken for granted
Ask yourself what delivers value? Is it time spent on collaborating
with customers and colleagues or is it commuting to office? Is it
elaborate planning or delivering incremental features?
Reprioritize regular activities to focus on what delivers
value to stakeholders
At the center of everything we deliver are the people – services by the
people, of the people and by the people. Taking care of your employees
will allow them to take care of your customers.
People matter – Results count
Ensure you use all tools available that allows you to deliver maximum value. Be it productivity
or security, front-end or back-end
Invest for tomorrow – Digital Technologies, Training, Tools and Processes
Out there it is not the survival of the fittest. It is the survival of the ones
that are most flexible for change
See change as the only constant

10. © 2023 – Venugopal, Director, Capgemini - venugopalba79@gmail.com
THANK YOU
Collaboration – Key to
Deliver Value.
Courtesy
Care
Communication Co-working