This document provides a summary of Edwin F. Ritter's professional experience and qualifications. It outlines his experience as a project manager leading teams in delivering IT services, marketing campaigns, and web development projects. It also lists his employment history working as an independent web consultant and project manager for various companies. His experience includes managing projects, budgets, resources, and using project management tools like Microsoft Project, SharePoint, and Jira.

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E D W I N F . R I T T E R
Professional Experience
Project Manager
 Lead cross-functional projects delivering IT services (infrastructure, cloud services, database, web and mobile)
with on and off-shore matrixed resources.
 Drive marketing campaigns in direct mail, print ad, CRM email and paid search (SEM).
 Experience in MS-Project using Iterative, Waterfall and Agile methods
 Respected liaison in IT services, web architecture, application development and service integration working with
Unix, Windows and MAC environments (applications and operating and systems).
 Comfortable driving commercialization projects with matrix resources and interfacing directly with customers
 Trained in PMP, PMBOK, CMMI, PMO and PPM functions and processes (planning, framework and governance)
 Experienced with Budget, Cost, Change, Risk and Issue Management. Collect and report on related data metrics.
 Manage Issues, Defects, Change Requests and Risks. Develop metrics and reports for change management.
 Adept using MS-Office, Office-365, Project, Outlook, Visio, Sharepoint, Confluence, Assembla, Basecamp, Jira
and Rational applications.
 Develop data mining process to monitor team workload and report in Excel and PPT for general distribution.
Employment History
Independent Web Consultant
Plainfield, NJ, March 2014 to Present
 Assess SEO, site design hierarchy, user experience (UX) and online content for small businesses.
 Cloud based patient education application on iPad and AWS servers. Manage development and support.
 Monitor performance of Amazon Web Services (AWS), iOS application (Apple iStore), SendGrid Email and Brigtcove
Video services.
 Conduct site audit on design, hierarchy, user experience and online content for small businesses.
 Analyze monthly Organic SEO reports sourced from Google Analytics, 3rd party Video Hosting and CRM services.
 Develop work instructions, check list, business requirements and schedules for client projects.
 Use Office365, MS-SharePoint, Assembla and Basecamp for project documents.
 Design/code using JavaScript, HTML, CSS, PHP to enable SEO improvements.
Brother Printer (contract), Web Development Project Manager
Bridgewater, NJ, 2013 to 2014, Employer - CyberCoders
 Web Development Project Manager of cross-functional team for cloud based service development.
 Confirm online workflow and user experience for account creation between 3rd party cloud service provider and order
tunnel connections with back end processing with SAP to confirm order and update user profile.
 Integrate e-commerce orderability to purchase service online as part of cloud based services.
 Interface with Marketing on lead gen content to describe service features. Work directly with developers on page
creation, layout and test order process using SOAP UI calls between cloud storage provider and SAP R3 database.
 Define data integration mapping between SalesForce and SAP R3 databases. Drive changes of data feeds and
ensure testing successful between systems prior to Production install. Alert Sponsor, Sales and Customer Service
teams on availability of changes.
 Optimize existing web service for iOS mobile devices. Define and confirm with sponsor which existing web features
presented to mobile users.
 Execute multiple projects concurrently, coordinate resources from multiple teams, conduct project status meetings
and post status reports in common MS-SharePoint repository. Plan and document test cases, conduct tests and
document results during QA phase of project. Test results reported to development lead and project sponsor.

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 Data mining and reporting on web support requests in MS-Excel. Weekly tracking and charting of new requests,
priority and cumulative results to complete. Charts metrics included in status reports to assess group workload,
throughput and performance.
Garlock Sealing Technologies (contract), Project Manager
Rochester, NY, 2012 to 2013, Employer – Entre Computer Services
 Project Manager working on site at client manufacturing location. Projects range from internal visual messaging
systems, Oracle master data (item and customer) process to web order tracking updates on .Net platform, financial
dashboards in Qlikview and engineering commercialization process. Develop project management office (PMO) best
practices and process improvements for resource planning and project portfolio management (PPM). Define
architecture and administer/develop PMO portal in SharePoint. Conduct administrator duties in SharePoint,
Confluence (wiki) and JIRA (Issue & Bug Tracking) applications. Drive commercialization improvements for product
engineering via phases and gate methodology. Coordinate resources and drive projects to meet/exceed sponsor
expectations in a manufacturing environment. Data mining and dashboard reporting from JIRA; project status
reporting via SharePoint.
Element K, SW Project Manager
Rochester, NY, 2011 to 2012
 Project Manager leading cross-functional software product development teams residing on-shore and offshore using
SDLC to deliver feature,function releases in Learning Management Systems (LMS) using Oracle and .Net platforms.
Develop project plan and schedule; allocate/manage resources, track/report progress; ensure timely and quality
completion of deliverables that are aligned to established department standards and policies.
Catalyst, Project Manager
Rochester, NY, 2010 to 2011
 Primary agency contact with national account managing database marketing campaigns in paid search (SEM), Free
Standing Inserts (FSI) print ads, direct mail and Customer Relationship Management (CRM) email campaigns (20 offer
packages, 1MM+ pieces).
 Negotiate on cross-functional resources, create schedule, manage time and budget cost reporting and client billing.
 Identify actions items, document/escalate issues as appropriate to maintain project timeline within budget.
Eastman Kodak Company, Director, Corporate Web Initiatives
Rochester, NY, 1993 to 2009
 Global responsibility of the corporate web presence (About Kodak section) on Kodak.com for six (6) years. Supervisor
of eight (8) direct reports for three (3) years. Define global web strategy, unify user experience, develop annual team
roadmap and employee performance goals. Data mining on response time, trend and throughput reviewed with my
team during staff meetings.
 Initiate and lead Kodak.com Web 2.0 service project for RSS feeds and Podcasts, social media widgets with external
sites which increased site traffic by 8%. Member of Web Analytics team that analyze traffic and develop reports on e-
commerce metrics (visits, average order value, conversions).
 Funded multiple e-commerce usability studies to optimize Support Center user experience. Implement site
improvements based on feedback and monitor performance.
 Led $2.5M ATG Dynamo software upgrade project. Managed cross-functional web platform development for internal
content publishing system.
Education
B.S., Electronic Technology SUNY-Binghamton
A.A.S., Electronics County College of Morris
Continue professional education with formal training in MS-Project & MS-Project Server, Project Management, Marketing,
Web Metrics, LEAN, Application Development, Cloud Services, Team Management and Leadership.