1. PETER W MORRITT
35 Pembroke Road
Plymouth, MA.
508-224-4191
peter_morritt5@msn.com
SUMMARY OF QUALIFICATIONS
Experience with various NOS platforms including Windows Server 2003/Server 2008r2, Windows 2008 R2 on
VSphere and Windows 7, 8 10 as well as Linux Red Hat ES 4. Provided Pre and Post Sales Support and
training to Customer base. Proficient in troubleshooting SIP, VoIP, TDM, POTS, ISDN, PPP, WAN LAN and
TCP/IP technologies. Knowledge of MySQL, Java, and Tomcat based applications
EXPERIENCE
KOVA CORPORATION MANAHAWKIN NJ. JULY 2012 - PRESENT
Systems Engineer / Field Engineer
Responsible for monitoring and reviewing systems in the field by remote connection. Preform upgrades and needed MS
updates in order to maintain reliable system stability. Provide support to customer requests and resolve too completion field
installations and provide training to customer base. Supporting/troubleshooting problems; coordinating with vendors,
initiating escalation procedures, and opening, tracking, and closing trouble tickets. Responsible for communicating fault
status to and working with customers and other related technology vendors.
FUNCTIONS
• Proactively monitor and diagnose issues for our Customer Base in the New England area for some 25- 30
servers in order to insure maximum uptime and peak performance.
• Resolve all quality issues using related to the proprietary server based recording software
• Perform and execute MOP and SAT schedules in order to upgrade customer’s software and to complete
installation assignments.
• Assist with turn up Server equipment and new network equipment with Information Technologies
Associates.
• Provide timely response within SLA agreements to customer requests for services and to handle all outage
issues from time of call to resolution.
SKILLS
• Use Microsoft Visio program to compile accurate information about customer’s network deployments as it
relates to their PBX and LAN /WAN connections.
• Knowledge of VMware Sphere as it relates to deploying Windows Software installations, familiar with CAS
NAS technologies ( Central Archive Storage and Network Attached Storage)
• Advanced troubleshooting experience in the following network technologies: TCP/IP, LAN, WAN, VoIP,
SIP.
• Proven ability to work in a team environment but also as remote technician form HQ based in NJ.
• Ability to execute multiple requests and prioritize these in various levels of importance
• Strong understanding of LAN architecture Ability to write documentation and communicate effectively
• Use of Wireshark to diagnose voice quality and RTP delivery.
• Knowledge of various PBX deployments such as Avaya and Cisco Call Manager
• Provide timely response within SLA agreements to customer requests for services and to handle all outage
issues from time of call to resolution.

2. TRANS NATIONAL COMMUNICATIONS BOSTON, MA. MARCH 2010 – JULY 2012
Network Operations Analyst / Customer Care Specialist
Responsible for monitoring network systems, accepting customer service requests, analyzing system reports,
supporting/troubleshooting problems; coordinating with vendors, initiating escalation procedures, opening, tracking, and
closing trouble tickets. Responsible for communicating fault status to and working with customer care, vendors, carriers,
and partners.
FUNCTIONS
• Proactively monitor over 500 routers and Core routers for the TNCI network in order to insure maximum
uptime and to report network outages.
• Resolve call quality issues using network tools such as XMS call analyzer as well as reviewing statistical
data from performance monitors on network monitoring system Solar Winds.
• Report network outages to Long Distance and Local Exchange Carriers then coordinate dispatches with
customers to resolve the outage.
• Perform and execute MOP schedules in order to upgrade customer’s network equipment.
SKILLS
• Familiarity with operating a Class V telecommunications switch
• Use Microsoft Visio program to compile accurate information about customer’s network deployments as it
relates to carrier’s long distance and local exchange carrier circuit information.
• Advanced troubleshooting experience in the following network technologies: LAN, WAN, VoIP, SIP,
MPLS and BGP
• Proven ability to work in a team within the Network Operations Center.
• Ability to execute multiple requests and prioritize these in various levels of importance
• Strong understanding of LAN architecture Ability to write documentation and communicate effectively
COMPUTER CONSULTING PLYMOUTH, MA. FEB 2009 – MARCH 2010
Technical Support Analyst
Handle personal and small business solutions for email Firewalled internet access and to provide training in Microsoft Suite
of Office products implement and support customers Small Business solutions
FUNCTIONS
• Implement and support secure internet and email solutions
• Upgrade existing systems hardware and OS versions
SKILLS
• Knowledge of Windows 2000, 2003, XP, Vista and Windows 7.
• Install Firewall and Antivirus Malware solutions
• Wireless LAN configuration for Printers and other Network peripherals
THINKENGINE NETWORKS INC. MARLBOROUGH, MA. APRIL 2005 – JAN 2009
Senior Support Specialist / Field Engineer
Account manager for Customer base Provide Tier 2 support for web based applications using Java Apache Tomcat Mysql
packages. Coordinated deployments of network equipment in the COLO environment and to perform scheduled upgrades.
Handled Pre-Sales configuration and post sales deployment, support and training to customer base.
FUNCTIONS
• To handle pre-sales configuration for the deployment of conferencing equipment
• Stage and configure VSR1000 router and Linux RHES4 in a lab environment according to site survey
information given in the pre-sales deployment phase
• Configured equipment to work in a SIP, TDM DS3 environments

3. SKILLS
• Familiar with different switched environments such as MetaSwitch, Telica, Nortel and Tekelec
• Understanding the technologies for TDM and VoIP networks DS3, H.323 using NI2, 5ESS, Fiber-optic
• Wire Shark / Ethereal Network analyzer
• Configure Hammer Call Analyzer using Test Builder software
VERTICAL COMMUNICATIONS CAMBRIDGE, MA. SEPT 2000-APRIL 2005
Tier2 Support Engineer
Responsible for mentoring and training other members of the support team. Handle escalations received from resellers
and the
Vertical Sales staff. Liaison between support and development groups.
FUNCTIONS
• Handled critical customer issues to resolution
• Works with the resellers on conference calls and telco switch providers to resolve network issues.
• Mentors and provides training for new and existing support representatives
SKILLS
• Configure T1 ISDN/ E1-ISDN/ BRI/ Robbed Bit T1 voice communication
• VoIP Gateways/Sipura Gateways/ Audio codes FXO FXS configuration.
• Configured Hammer Call Analyzer in reproducing call volume QOS issues
Certifications
• Adtran Technical Support Professional for Internetworking (ITSP)
• Adtran Technical Support Associate for IP Telephony (ATSA / IP Telephony)
• MCP Certification Windows NT 4.0 Server
• Empirix XMS Call Analyzer and Test Builder