Michael Fitzpatrick has over 23 years of experience in IT management, configuration management, project delivery, and service management. He has worked at Hewlett Packard Enterprise Services as a Configuration Manager from 2003 to 2015, where he managed configuration teams and ensured effective delivery of projects. Prior to that, he held roles such as Implementation Manager, Programming Team Leader, Technical Development Officer, and COBOL Programmer. Fitzpatrick is skilled in configuration management tools like Borland StarTeam and has successfully delivered numerous projects. He is a accomplished Configuration Manager known for his problem-solving abilities and effective communication skills.

1. MICHAEL FITZPATRICK
Configuration Manager
18 Gladstone Street
Blackpool
FY4 2AL
Email thewiz2910@blueyonder.co.uk
DEMONSTRATES EXPERTISE IN
 Configuration management
 IT management
 Project delivery
 Incident management
 Service delivery
 Release management
CAREER HISTORY
Hewlett Packard Enterprise Services, Bracknell, UK 2002 – 2015
Hewlett Packard Enterprise Services is a world class company that operates within UK that provides analytics and
data management, applications, business process, Applications - Cloud, Continuity, Datacenture, infrastructure,
network and storage services to numerous companies in the UK including many government departments from
DWP to the Prison Service plus Rolls Royce and numerous leading banks and building societies
Configuration Manager 2003 – 2015
Accountable to programme and project management team as required.
 Progressed from a junior Configuration Manager to a Configuration Management Specialist / subject matter
expert, meeting the high expectations of an agile working environment.
 Managed configuration teams taking projects from conception to delivery.
 Worked with other teams including development, implementation and hosting both in-house and 3rd party,
to ensure effective and efficient delivery of code / configuration items.
 Managed change requests / requests for change through the impacting cycle, scheduling, budget
management and delivery.
 Full knowledge of build and release management to both current GAD QMS and ITIL standards.
 Self-trained in the Borland toolset for configuration management which consists of StarTeam, Quality Center
and Caliber RM to the point of being advisory lead for the use of the toolset.
Borland toolset is a programme that is used to manage all business requirements, configuration management
items (full and delta releases) as well as storing testing scripts and results.
 Successfully delivered many projects including JobCentre+Core, War Pensions Computer System, Personal
Independence Programme, ATAS Modernisation, ExStream, SSWAP plus Self Service Programme projects
including Benefit Advisory System, Benefit Enquiry System Online, Jobseekers Allowance Online and State
Pensions Online.
Implementation Manager 2002 – 2003
Accountable to programme manager.
 Gathered information for the smooth implementation of projects, liaised with numerous parties to ensure that
appropriate hardware / software requisitioning met with approved standards.
 Made timely purchases ensuring that deadlines for procurement of kit were met and quotes obtained were
acceptable for the many projects.
 Created and updated kit lists, holding costs and amendments that concurred with the Operational Capacity
Model.
 Estimated file store requirements following caseload processing.
An accomplished Configuration Manager with 23 years IT experience in both technical and operational
management areas of which 13 years spent within a configuration management environment.
Classed as the person to come to when problems need to be resolved due to a ‘Can win and will win’ attitude
A well organised and effective communicator across all organisational levels both internal and external.

2. Programming Team Leader 2000 – 2002
Accountable to project manager.
 Programming Team Leader performing line management duties and staff development responsible for a
number of COBOL programming teams.
 Co-ordination of deliveries of release code within the development environment, managing incidents and
liaising with other works managers to ensure effective delivery and testing of development code.
Technical Development Officer 1998 – 2000
Accountable to JSA programme manager.
 Technical Development Officer responsible for the induction and development of trainee programmers.
 Production and delivery of training packages.
COBOL Programmer 1995 – 1998
Accountable to JSA programming team leader.
 COBOL programmer on Jobseekers Allowance Project progressing from trainee to lead programmer.
 Mentoring inexperience programmers within the project.
 Reporting to project manager
Administrator 1993 – 1995
Accountable to administration team leads.
 Administrator performing duties ranging from managing customer system issues, staff management duties
to staff cost management.
Appeals Administrator 1993 – 1995
Accountable to administration team leads.
 Preparation of Disability Living Allowance appeals cases for submission to a third party adjudication team
 Training DWP to process appeals cases following the disbanding of the appeals team
 Reporting to appeals team leads
Prior employment
Government Training Service 1991 – 1993
A training enterprise service set up by the UK government to help unemployed to enhance their skills via the
National Vocational Qualification system.
Clerical administration training officer 1991 – 1993
 Originally starting as a trainee progressing to being a trainer
 Trained unemployed up to NVQ Level 3 for Administration and Financial Management.
Hotel building maintenance – 5 hotels 1989 – 1990
Joe The Joiners – Bench joiner 1976 - 1988
EDUCATIONAL SUMMARY
2004 ITIL Foundation Certificate in IT Service Management (V2)
2003 Software Configuration Management Certification
1994
1992
NVQ Level 4 for Administration and Financial Management.
NVQ Level 3 for Administration and Financial Management
1970 4 x GCE -O- Levels at grade C or above