Starbucks says there are around 100 million possible coffee combinations. One way Starbucks acted smaller was by making their coffee shops smaller and taking ideas directly from customers. For companies to act small means to offer customers the choices they want through a wide variety of products while making customers feel they are served specifically. E*Trade acts small by enabling customers to act big, keeping operations smaller to lower costs and maximize profits, and advertising on multiple smaller websites instead of fewer well-known ones. E*Trade found it best to let customers play the biggest role because it would be easier to create content and run things when customers do most of the work, saving the company money. A single home page displaying everything helped customers remain in control and E*