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A Powerful Metaphor
Mike Udell
General Manager
Let’s Catch Up
From Boston
We blew everything up!
Increased our traffic
Decreased our budget
MARCH 2014
3.23%
CONVERSION
RATE
MARCH 2015
4.5%
CONVERSION
RATE
2014
Digital Marketing
Amount 2015
Digital Marketing
Amount Savings Service Parts New Used
DEALER.COM $3,982.00 REMORA $4,000.00 $18.00 1312 720 1040 960
DOM $14,999.00 REMORA (acct mgmt.) $8,000.00 -$6,999.00 2560 1440 2080 1920
720 280 520 478
DEALER.COM/SCION $530.00 DEALER.COM/SCION $530.00 $0.00 170 95 138 127
DRIVE IT NOW $399.00 AUTO MARK INCL. -$399.00 450 449
PURE CARS $599.00 AUTO MARK $899.00 -$300.00
Call Source $599.00 -$599.00
Trade Motion $200.00 -$200.00 35
Traffic Builders $6,000.00 GS Marketing (no email) $1947.00 -$4,053.00 1200 400
BDC Angel $995.00 Auto Loop (Suite)
Time Highway $495.00 Auto Loop (Suite) $2,495.00 $2,000.00 800 448 650 600
Car Chat 24 (variable) $1100.00 Engage To Sell (Fixed) $1,295.00 $195.00 415 233 337 310
$29,898.00 Total $19,166.00 -$10,732.00
Annualized Savings
-$10,732.00 X 12 = -128,784,00
MEDIA 2014 COST 2014 MEDIA 2015 COST 2015
TELEVISION
New, Used, Scion spot
rotation
WZZM TV13
Wood TV8
WXMI Fox 17
Comcast
$517,755
TELEVISION
New Used
Scion spot rotation
Broadcast Television
Comcast
$379,950
RADIO
$24,800 ---------------- -------------
PRODUCTION
$19,500
PRODUCTION
$21,960
Misc. Promotional
TENT FOR SALE IN MAY $10,281
Misc. Promotional
TENT FOR SALE IN MAY $5,500
YouTube Pre-roll
$5,000 ------------------- ----------------
2014 Estimated Media
Budget $657,074
2015
Estimated Media Budget
$419,898
I left you with the challenge to
“Become This”
Today We Are Going to
Build That Bridge To Becoming
And Get You Set To
Make The Next Two Days
A True Growth Experience.
We are so tied to old business rules
that we created the void for
TRUE CARS & VELOCITY SELLING
& they were all too happy to fill,
and charge us for creating their
space.
The Brands would have transformed
the Franchise system decades ago if not for
FRANCHISE PROTECTION LAWS
1955
1
2
1955
1
3
4
5
6
7
10
2015
1
4
5
7
8
9
The current business rules
that are driving our business
are very different than the
G.A.B.P.
we hold onto.
We are so PLUGGED INTO
The Brick n Mortar Matrix
We actually fight to defend it by
ACCOMODATION INSTEAD OF
TRANSFORMATION
“Well, we need to use This Website COMPANY”
“We got the report that says our response time needs to improve”
“ We violated the brand covenant”
What red dress’ has distracted you from changing?
Confidence should be used as the currency to obtain
The knowledge that leads to greater success.
Who is more tied to the COMMERCE
MATRIX?
What does the customer see us hanging on to?
LE NET PRICING SO I CAN STEEL THEIR TRA
WHEN VALUE IS MORE EFFECTIVE
IN EARNING & RETAINING
CUSTOMERS?
Make sure there is “Leg” in
the payment!
When customer quotes
& full menu disclosure is
more profitable
& we all sleep better!!!
1. Well planned inventory management
2. Proper intelligence on your key competitors
3. Fair dealing with a value proposition
Will keep us in business
for a long time!
THE CUSTOMER’S EXPECTATIONS
ARE SO LOW IT REALLY MAKES
THE VICTORY EASY
OUR BUSSINESS IS BUILT
ON
OLD RULES
When are you managing the first impression?
DO YOU REALLY BELIEVE IN VALUE SELLING?
ARE YOU STILL COUNTING “UPS”?
When do you think the customer says…
Why do you need to see
TRADE?
Why NOT have a
VIRTUAL FINANCE TU
How many “Go See’s”
happened at your dealership
last week?
1955
1
2
1955
1
3
4
5
6
7
10
2015
1
4
5
7
8
9
When you are ready
You will know “IT”!
CONNECTS YOU TO YOUR FUTURE
CLARIFIES:
YOUR DIRECTION
YOUR PURPOSE
YOUR BEST INTENTION
YOUR FIGHT
YOUR RESOLVE TO – DO – BE – EXPECT
BETTER
YOUR IT MAKES YOU POWERFUL
IT TURNS BLINDING OBSTACLES
INTO PERIPHERAL DISTRACTION
All show the power
and personal risk
of “it”
$65,000 in bribes to NY City
Alderman’ launched the project
As many as 30 men died
with dozens more disabled
It was to join together the
4th and 1st largest cities
in the country
“It” without integrity will subject and destroy
Full understanding of your present position
Origin of your vision and:
Your Direction
Your Purpose
Your Best Intention
Your Fight
Your Resolve to – Do – Be – Expect Better
Your “at” is not your past
IS20G New York Mike Udell Day 1 A Powerful Metaphor
IS20G New York Mike Udell Day 1 A Powerful Metaphor
IS20G New York Mike Udell Day 1 A Powerful Metaphor
IS20G New York Mike Udell Day 1 A Powerful Metaphor

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IS20G New York Mike Udell Day 1 A Powerful Metaphor

  • 1. A Powerful Metaphor Mike Udell General Manager
  • 3. We blew everything up! Increased our traffic Decreased our budget
  • 6. 2014 Digital Marketing Amount 2015 Digital Marketing Amount Savings Service Parts New Used DEALER.COM $3,982.00 REMORA $4,000.00 $18.00 1312 720 1040 960 DOM $14,999.00 REMORA (acct mgmt.) $8,000.00 -$6,999.00 2560 1440 2080 1920 720 280 520 478 DEALER.COM/SCION $530.00 DEALER.COM/SCION $530.00 $0.00 170 95 138 127 DRIVE IT NOW $399.00 AUTO MARK INCL. -$399.00 450 449 PURE CARS $599.00 AUTO MARK $899.00 -$300.00 Call Source $599.00 -$599.00 Trade Motion $200.00 -$200.00 35 Traffic Builders $6,000.00 GS Marketing (no email) $1947.00 -$4,053.00 1200 400 BDC Angel $995.00 Auto Loop (Suite) Time Highway $495.00 Auto Loop (Suite) $2,495.00 $2,000.00 800 448 650 600 Car Chat 24 (variable) $1100.00 Engage To Sell (Fixed) $1,295.00 $195.00 415 233 337 310 $29,898.00 Total $19,166.00 -$10,732.00
  • 8. MEDIA 2014 COST 2014 MEDIA 2015 COST 2015 TELEVISION New, Used, Scion spot rotation WZZM TV13 Wood TV8 WXMI Fox 17 Comcast $517,755 TELEVISION New Used Scion spot rotation Broadcast Television Comcast $379,950 RADIO $24,800 ---------------- ------------- PRODUCTION $19,500 PRODUCTION $21,960 Misc. Promotional TENT FOR SALE IN MAY $10,281 Misc. Promotional TENT FOR SALE IN MAY $5,500 YouTube Pre-roll $5,000 ------------------- ---------------- 2014 Estimated Media Budget $657,074 2015 Estimated Media Budget $419,898
  • 9. I left you with the challenge to “Become This”
  • 10. Today We Are Going to Build That Bridge To Becoming And Get You Set To Make The Next Two Days A True Growth Experience.
  • 11.
  • 12. We are so tied to old business rules that we created the void for TRUE CARS & VELOCITY SELLING & they were all too happy to fill, and charge us for creating their space.
  • 13.
  • 14. The Brands would have transformed the Franchise system decades ago if not for FRANCHISE PROTECTION LAWS
  • 16. The current business rules that are driving our business are very different than the G.A.B.P. we hold onto.
  • 17. We are so PLUGGED INTO The Brick n Mortar Matrix We actually fight to defend it by ACCOMODATION INSTEAD OF TRANSFORMATION
  • 18. “Well, we need to use This Website COMPANY” “We got the report that says our response time needs to improve” “ We violated the brand covenant”
  • 19. What red dress’ has distracted you from changing?
  • 20.
  • 21. Confidence should be used as the currency to obtain The knowledge that leads to greater success.
  • 22.
  • 23.
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  • 25.
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  • 32. Who is more tied to the COMMERCE MATRIX?
  • 33. What does the customer see us hanging on to?
  • 34. LE NET PRICING SO I CAN STEEL THEIR TRA WHEN VALUE IS MORE EFFECTIVE IN EARNING & RETAINING CUSTOMERS?
  • 35. Make sure there is “Leg” in the payment! When customer quotes & full menu disclosure is more profitable & we all sleep better!!!
  • 36.
  • 37. 1. Well planned inventory management 2. Proper intelligence on your key competitors 3. Fair dealing with a value proposition Will keep us in business for a long time!
  • 38. THE CUSTOMER’S EXPECTATIONS ARE SO LOW IT REALLY MAKES THE VICTORY EASY
  • 39. OUR BUSSINESS IS BUILT ON OLD RULES
  • 40. When are you managing the first impression?
  • 41. DO YOU REALLY BELIEVE IN VALUE SELLING?
  • 42. ARE YOU STILL COUNTING “UPS”?
  • 43. When do you think the customer says…
  • 44. Why do you need to see TRADE?
  • 45. Why NOT have a VIRTUAL FINANCE TU
  • 46. How many “Go See’s” happened at your dealership last week?
  • 47.
  • 49. When you are ready You will know “IT”!
  • 50.
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  • 54. CONNECTS YOU TO YOUR FUTURE CLARIFIES: YOUR DIRECTION YOUR PURPOSE YOUR BEST INTENTION YOUR FIGHT YOUR RESOLVE TO – DO – BE – EXPECT BETTER
  • 55. YOUR IT MAKES YOU POWERFUL IT TURNS BLINDING OBSTACLES INTO PERIPHERAL DISTRACTION
  • 56. All show the power and personal risk of “it”
  • 57.
  • 58.
  • 59. $65,000 in bribes to NY City Alderman’ launched the project As many as 30 men died with dozens more disabled It was to join together the 4th and 1st largest cities in the country
  • 60. “It” without integrity will subject and destroy
  • 61.
  • 62. Full understanding of your present position Origin of your vision and: Your Direction Your Purpose Your Best Intention Your Fight Your Resolve to – Do – Be – Expect Better Your “at” is not your past