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Analytics 101 Presentation (1)
- 1. ANALYTICS 101 Down the rabbit hole we go Presented By Garret Archer
- 2. ABOUT ME I’ve been in the industry for about 3 years I have the coolest dog I somehow became a Minnesota Vikings fan being born and raised here in Oregon and with Packer fans as family I love spicy food No one can beat me at UNO, Foosball, and other useless games. I played soccer for 16 years I’m a huge nerd when it comes to fantasy fiction. And Fantasy football. Just Doing Dog Yoga
- 3. We’ve been in business for over 7 years Collectively, our management has over 20 years experience in digital marketing We provide service to a broad spectrum of clients spanning small/enterprise level, medium sized and global corporations We’re one of the top Digital Marketing agencies in the country We provide a myriad array of digital services to clients to help them grow their business NONE of those services is more important than properly setting up ABOUT US
- 6. GETTING STARTED Set up an account with Google. Get your Tracking Code and install it Set up Goals Give access to whoever needs it Sit back and watch the data come in
- 8. Sessions are visits to any page on your website. One user can have multiple sessions in any given time frame Users are the number of people coming to your site Pageviews let us know how many pages on your site were viewed during any given time frame Pages/Session gives us the average number of pages viewed each time someone comes to our site Avg. Session Duration provides us with the length of time people are staying on the site per visit Bounce Rate is the percentage of visitors who leave without going to a second page % New Sessions tells us how many sessions are new visits as opposed to recurring ones GRANDMA’S ANALYTICS
- 9. Sometimes we need more than Grandma’s Analytics. Analytics can be as robust or as simple as you’d like it to be. DEEPER DIVE
- 10. ● Demographics ○ Age, Gender, etc ● Interests ○ Affinity, In-Market Segments, etc ● Geo ○ Where are people coming from ● Behavior ○ How are people interacting with my site Technology How is my site being seen by users Mobile What devices are people using Custom Allows you to customize variables Benchmarking Comparative analysis AUDIENCE
- 11. Now that we know who is visiting you, we need to know how we are getting them to visit your site All Traffic ● Segment out the number of visits for each channel Top referring URLs ● Who is sending me traffic? Connect to AdWords ● If you’re using AdWords it’s vital to link together with Analytics Campaigns ● Separate and track the ways you are actively trying to drive visits to the site ACQUISITION
- 12. It’s incredibly important to understand what people are doing on your site when they get there. Your homepage isn’t important -- there are many ways to enter your site. ● Websites don’t read like books ● On average, about half or less of a website’s traffic even sees the home page ● Furthermore, the path with the highest frequency is usually followed up by a path with ~5% of visitors. Making decisions from such a small sample size is challenging, if not outright dangerous. ● We can look at the content of the site and see what performs best ● We can look at Events we’ve set up, like downloads of PDFs/Video Plays ● We can look at In-Page Analytics data to help us understand how users view the site while interacting with it. ● Essentially, we’re trying to infer intent So what CAN we do, then? BEHAVIOR
- 13. If you’re not tracking what is and isn’t working, don’t bother with anything else from this presentation. If you can’t measure outcomes, don’t measure behavior. Conversions tell us when consumers have done what we want them to do on our site. ● We set up Goals to track actions we deem valuable to the business ● We assign values to those Goals to measure ROI ● If you’re an eCommerce site, measuring revenue performance is essential When you’re tracking conversions properly, you can really put Google Analytics to good use. It allows you to ask the “What’s next?” question. CONVERSIONS
- 14. Now that you have all this data and understand what it means, what do you do next? Compare your data historically to measure improvement ● Month over Month is the most common ● Year over Year lets you see historical progress ● If you have specific campaigns like email blasts that you are comparing with one another, sometimes week over week makes sense WHAT NOW?
- 15. You can spend years working within analytics and probably still find something new to explore. Here are a few things that can help you stay efficient: ● Alerts ● Filters ● User Management ● Custom Dashboards/Reports ● Helpful Tools SOME HELPFUL EXTRAS
- 16. Sometimes you can’t be in front of your computer at all times. Alerts can help you stay informed about what’s going on with your site without requiring constant monitoring. ALERTS
- 17. If you don’t properly filter your traffic, you will end up with unreliable data. Trying to make informed decisions on unreliable data won’t work well. Some Common Filters Include ● Personal Usage Filters ○ Visiting your site often can cause data to be skewed ● Company Wide Filters ● Specific IP Filters ● Spam Filters FILTERS
- 18. Sometimes it’s helpful to have a third party set up and help maintain analytics for you. Sometimes you just need to add someone else at your company so that they can view the data as well. There are two types of “Analytics Pro’s” ● Implementers ○ These are more technical people ○ They can do some coding work and understand how Google Analytics works ● Analyzers ○ These people are more data-oriented ○ They can help you view the data that’s important to you USER MANAGEMENT
- 19. Keep track of the data that matters the most to you. Dashboards put that data squarely in front of you so that you don’t have to go hunting for it. ● Engagement metrics ● User Behavior ● Conversion data ● Campaign performance Sometimes, it’s not enough to just have the data. If you find yourself pressed for time or foregoing your analytics data, setting up reports and dashboards will help you stay efficient CUSTOM REPORTING/DASHBOARDS
Editor's Notes
- If you love analytics and use it every day, this probably isn’t the presentation for you. Bear with me because this will probably be a repetition of stuff you already know.
- 1st, a lesson: GA is useless if it’s not actionable. Ask “why?” when you look at data. When you’ve answered “why” then ask yourself “what do we do about it?”
- Let’s first talk about goals of your website -- driving brand recognition, providing information, directing people to buy, funneling users to social media, etc.