This document provides an overview of ISO 9001 and quality management systems. It discusses ISO 9001 as a standard that sets requirements for quality management systems to help organizations continually monitor and improve quality, meet customer requirements, and enhance profitability. It describes why companies achieve ISO 9001 certification, how the standard can be utilized, key quality management principles, and the benefits of adopting practices like customer focus, leadership, employee engagement, a process approach, and continual improvement.
Presented for ASQ India on 3/22/2016 7PM - 8PM IST (6.30 AM -7.30AM PST). Govind will briefly discuss key changes, new requirements and a high level transition plan. The new standard is more aligned with business than ever. However this new standard also bring challenges for auditing. As a QMS manager, auditor or even a practitioner you will be expected to apply this management system standard at work.
This presentation gives a bried overview of the various parts & purpose of the ISO 9001:2015 QMS.
It revolves around the PDCA Cycle and useful in Manufacture & construction Industry.
Presented for ASQ India on 3/22/2016 7PM - 8PM IST (6.30 AM -7.30AM PST). Govind will briefly discuss key changes, new requirements and a high level transition plan. The new standard is more aligned with business than ever. However this new standard also bring challenges for auditing. As a QMS manager, auditor or even a practitioner you will be expected to apply this management system standard at work.
This presentation gives a bried overview of the various parts & purpose of the ISO 9001:2015 QMS.
It revolves around the PDCA Cycle and useful in Manufacture & construction Industry.
The most valuable Helpful PDF file that extremely can boost your ability to understand well the New version of QMS in accordance to ISO 9001:2015 as well as ease the documentation transition process toward ISO 9001:2015
These Slides are related to the following topic:
> Quality Management System
> Definition
> Purpose
> Goal and Objectives
> QMS Documentation
> QMS Documentation Hiierarchy
> Industry Level
> Organization Level
ISO 9001 Documentation - You want to get certified to ISO 9001, with help from our ISO 9001 Masterclass you will be able to document all of your business processes in one week or less! YES! If you have been sitting around and contemplating you need to take time to document your business processes, well we have done all of the hard work for you. We have created the templates where you can just simply enter your process steps. All of the templates are in word editable version so you can edit the process flows in any way you want.
An Integrated Management System StandardRalph Reid
Many customers now require third party certification and/or compliance with a number of standards, e.g. ISO 9001, ISO 14001. Others such as Corporate Responsibility are on the horizon. To date, suppliers have had to determine how to address these requirements in their management systems. As you might expect, there have been various approaches. The ISO organization has promoted the idea of an integrated management system standard for a long time. They will likely be unsuccessful without sector support, e.g. automotive, aerospace. Our initial discussions with suppliers indicate a high level of interest and support for a common automotive approach working through AIAG.
ISO 9001-2015 Revision Training PresentationDQS Inc.
ISO 9001 is a great tool that is used for managing an organization and implementing continuous improvement. More than one million organizations worldwide are certified to ISO 9001 in order to help ensure that good quality products and services are provided to customers.
Get an in-depth overview of the upcoming changes to ISO 9001:2015, including:
- Revision timing and roll out
- Details on structure change
- In-depth review of changes including risk assessment
- Transitioning from ISO 9001:2008 to ISO 9001:2015 timing and requirements
- and more.
Management systems integration, definition and generic methods. Brief case review. Topic belongs to quality management studies. The presentation can be useful to create a basic impression for how to manage integration process of several management systems
ISO 9001-2015 clause 10.2 is different from ISO 9001-2008 corrective action requirements, i tried to capture the updated requirements and with a suggested format for deal with the updated requirements.
All the information have the reference of
DAP, Overview of the ISO 9001:2015 QMS, Module 1: Introduction, iso-9001-2015-mod1_intro_to_qms.pdf, date retrieved: September 21, 2019
Use this ppt presentation to educate groups on what is ISO 9001:2015 standard, what are the requirements of ISO 9001:2015 certification, etc.
For more information visit: https://www.globalmanagergroup.com/
A brief Introduction to ISO 9001 2015-Quality Management SystemSARWAR SALAM
Introduction to Quality Management System ISO 9001-2015 as outlined in EDC Romfor's IMS. Preparation, role and resposibility allocation for Audit purposes.
The most valuable Helpful PDF file that extremely can boost your ability to understand well the New version of QMS in accordance to ISO 9001:2015 as well as ease the documentation transition process toward ISO 9001:2015
These Slides are related to the following topic:
> Quality Management System
> Definition
> Purpose
> Goal and Objectives
> QMS Documentation
> QMS Documentation Hiierarchy
> Industry Level
> Organization Level
ISO 9001 Documentation - You want to get certified to ISO 9001, with help from our ISO 9001 Masterclass you will be able to document all of your business processes in one week or less! YES! If you have been sitting around and contemplating you need to take time to document your business processes, well we have done all of the hard work for you. We have created the templates where you can just simply enter your process steps. All of the templates are in word editable version so you can edit the process flows in any way you want.
An Integrated Management System StandardRalph Reid
Many customers now require third party certification and/or compliance with a number of standards, e.g. ISO 9001, ISO 14001. Others such as Corporate Responsibility are on the horizon. To date, suppliers have had to determine how to address these requirements in their management systems. As you might expect, there have been various approaches. The ISO organization has promoted the idea of an integrated management system standard for a long time. They will likely be unsuccessful without sector support, e.g. automotive, aerospace. Our initial discussions with suppliers indicate a high level of interest and support for a common automotive approach working through AIAG.
ISO 9001-2015 Revision Training PresentationDQS Inc.
ISO 9001 is a great tool that is used for managing an organization and implementing continuous improvement. More than one million organizations worldwide are certified to ISO 9001 in order to help ensure that good quality products and services are provided to customers.
Get an in-depth overview of the upcoming changes to ISO 9001:2015, including:
- Revision timing and roll out
- Details on structure change
- In-depth review of changes including risk assessment
- Transitioning from ISO 9001:2008 to ISO 9001:2015 timing and requirements
- and more.
Management systems integration, definition and generic methods. Brief case review. Topic belongs to quality management studies. The presentation can be useful to create a basic impression for how to manage integration process of several management systems
ISO 9001-2015 clause 10.2 is different from ISO 9001-2008 corrective action requirements, i tried to capture the updated requirements and with a suggested format for deal with the updated requirements.
All the information have the reference of
DAP, Overview of the ISO 9001:2015 QMS, Module 1: Introduction, iso-9001-2015-mod1_intro_to_qms.pdf, date retrieved: September 21, 2019
Use this ppt presentation to educate groups on what is ISO 9001:2015 standard, what are the requirements of ISO 9001:2015 certification, etc.
For more information visit: https://www.globalmanagergroup.com/
A brief Introduction to ISO 9001 2015-Quality Management SystemSARWAR SALAM
Introduction to Quality Management System ISO 9001-2015 as outlined in EDC Romfor's IMS. Preparation, role and resposibility allocation for Audit purposes.
Quality Management Principles
Quality Management System(QMS)
Total Quality Management(TQM)
ISO
ISO 9000
PPT
Seven Quality Management Principles
Customer Focus
Leadership
Engagement of People
Process Approach
Improvement
Evidence-Based Decision Making
Relationship Management
Statement
Rationale
Key benefits
quality assurance
quality control
gmp
6th sem b pharma QC,QA
pharmaceutical quality assurance
Quality Management System
Introduction to ISO 9000
Eight Quality Management Principles
ISO 9000 Series
Advantages
Clauses
Introduction to ISO 14000
Standards under ISO 14000 series
NABL accreditation ( National Accreditation Board for Testing and Calibration Laboratories)
Function of NABL
Process of NABL
Culture of quality workshop - Qualsys Training WorkshopQualsys Ltd
Establish and nurture a culture of quality within your organisation with this quality culture training.
More tools and resources at https://quality.eqms.co.uk/culture-of-quality-toolkit
The slides contain:
- How to sustain a culture of quality
- Culture of quality and continuous improvement
- Culture of quality vision statement
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
2. ISO 9001 QUALITY MANAGEMENT
SYSTEM
• a standard that sets out the requirements for a Quality Management System (QMS)
• ISO 9001: 2015 is the second major revision to the standard
• a powerful business improvement tool
• help you to continually monitor and manage quality across your organisation
• helps you put in place organizational processes that allow you to continually improve
• help your organization meet your customer requirements and enhance customer
satisfaction
• help identify and address risks and opportunities and improve efficiencies resulting in
improved profitability
3. WHY COMPANIES ACHIEVE ISO
9001?
• provides a framework for quality and consistency
• provides continuous assessment and improvement
• highlights organizational areas that can be improved
• reduces re-work costs
• improves efficiencies and thereby saves time and effort
• improves service delivery for customers
• improves profit
• communicates a positive message to staff and customers
• allows you to tender for contracts which require ISO certification
• sets you apart from your competitors
4. HOW ISO 9001 CAN BE UTILISED IN
AN ORGANISATION?
• gap analysis
• planning to address gaps
• internal audits and management review
• senior leadership commitment and decision making
• external assessment and certification
• integrate and improve the ISO 9001:2015 QMS
• communication and awareness
• documentation
5. WHAT IS QUALITY AND QUALITY
MANAGEMENT?
• Quality is not simply about excellence, perfection, and value of a product or service
• Quality is the experience of the customer
• Quality is an attribute of a product or service delivered to the customer. It indicates
how much the product/service meets its designed purpose and specifications, and the
supplier's specifications.
6. IMPORTANCE OF QUALITY
MANAGEMENT
• creates value for an organization and stakeholders
• manages exposure to risk
• can make the difference between success and failure
7. QUALITY MANAGEMENT SYSTEM
An effective Quality Management System (QMS) can ensure:
• organizations deliver products and services that customer want, when they want them
and to the quality they expect
• customer loyalty is improved
• organizational goals and objectives are achieved
• risk is identified and effectively managed
• waste is identified and eliminated
• products, services, and processes are improved through innovation
8. PRINCIPLES OF ISO 9001
• Customer focus
• Leadership
• Engagement of people
• Process approach
• Improvement
• Evidence based decision making
• Relationship management
9. FOCUS ON CUSTOMER
• sustained success is achieved when an organization attracts and retains the confidence of customers and other interested
parties.
• every aspect of customer interaction provides an opportunity to create more value for the customer.
• understand current and future needs and expectations of customers and other interested parties contributes to sustained
success of the organization.
• meet customer requirements and strive to exceed the customer expectations.
• recognize direct and indirect customers as those who receive value from the organization
• link the organisation's objectives to customer needs and expectations
• communicate customer needs and expectations throughout the oganization
• plan, design, develop, produce, deliver and support goods and services to meet customer needs and expectations
• measure and monitor customefr satisfaction and take appropriate actions
• determine and take actions on interested parties' needs and expectations that can affect customer satisfaction
• actively manage relationships with customers to achieve sustained success
10. KEY BENEFITS OF CUSTOMER FOCUS
• increased customer value
• increased customer satisfaction
• increased customer loyalty
• expand customer base
• enhanced reputation of the organization
• increased revenue and market share
• enhanced repeat business
11. DEVELOP STRONG LEADERSHIP
• leaders at all levels establish unity of purpose and direction and create conditions in which people are
engaged to enable an organization to align its strategies, policies, processes, and resources in
achieving the organization's quality objectives.
• communicate the organization's mission, vision, strategy, policies and processes throughout the
organization
• create and sustain shared values, fairness and ethical models for behavior at all levels of the
organization
• establish a culture of trust and integrity
• encourage an organization-wide commitment to quality
• ensure that leaders at all levels are positive examples to people in the organization
• provide people with the required resources, training and authority to act with accountability
• inspire, encourage, and recognise people's contribution
12. KEY BENEFITS OF LEADERSHIP
• increased effectiveness and efficiency in meeting the organization's quality objectives
• better coordination of the organisation's processes.
• development and improvement of the capability of the organization and its people to
deliver desired results
• improved communication between levels and function of the organization.
13. ENGAGEMENT / INVOLVEMENT OF
PEOPLE
• competent, empowered, and engaged people at all levels throughout the organization are essential to enhance its capability
to create and deliver value
• to manage an organization effectively and efficiently, it is important to involve all people at all levels and to respect them as
individuals.
• recognition, empowerment, and enhancement of competence facilitate the engagement of people in achieving the
organization's quality objectives
• communicate with people to promote understanding of the importance of their individual contribution
• promote collaboration throughout the organization
• facilitate open discussion and sharing of knowledge and experience
• empower people to determine constraints to performance and to take initiatives without fear
• recognize and acknowledge people's contribution, learning, and improvement
• enable self-evaluation of performance against personal objectives
• conduct surveys to assess people's satisfaction, communicate the results, and take appropriate actions
14. KEY BENEFITS OF ENGAGEMENT
• improved understanding of the organization's quality objectives by people in the
organization and increased motivation to achieve them.
• enhanced involvement of people in improvement activities
• enhanced personal development, initiatives and creativity
• enhanced people satisfaction
• increased attention to shared values and culture throughout the organization
• enhanced trust and collaboration throughout the organization
15. CREATE A PROCESS CULTURE
• consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed
as interrelated processes that function as a coherent system.
• The QMS consists of interrelated processes. Understanding how results are produced by this system enables an organization
to optimise the system and its performance.
• define objectives of the system and processes necessary to achieve them
• establish authority, responsibility and accountability for managing processes
• understand the organization's capabilities and determine resource constraints prior to action
• determine process interdependencies and analyse the effect of modifications to individual processes on the system as a
whole
• manage processes and their interrelations as a system to achieve the organisation's quality objectives effectively and
efficiently
• ensure the necessary information is available to operate and improve the processes and to monitor, analyse and evaluate
the performance of the overall system
• manage risks that can affect outputs of the processes and overall outcomes of the QMS
16. KEY BENEFITS OF PROCESS
APPROACH
• enhanced ability to focus effort on key processes and opportunities for improvement
• consistent and predictable outcomes through a system of aligned processes
• enabling the organisation to provide confidence to interelated parties as to its
consistency, effectiveness, and efficiency
• optimised performance through effective process management, efficient use of
resources, and reduced cross-functional barriers
17. EMBRACE CONTINUAL IMPROVEMENT
• successful organisations have an ongoing focus on improvement. For example, think of the continuous
improvement mobile phone manufacturers make to their products
• improvement is essential for an organisation to maintain current levels of performance, to react to changes in
its internal and external conditions and to create new opportunities.
• promote establishment of improvement objectives at all levels of the organisation
• educate and train people at all levels on how to apply basic tools and methodologies to achieve
improvement objectives
• ensure people are competent to successfully promote and complete improvement projects
• develop and deploy processes to implement improvement projects throughout the organisation
• track, review and audit the planning, implementation, completion, and results of improvement projects
• integrate improvement considerations into the development of new or modified goods, services and
processes
• recognise and acknowledge improvement
18. KEY BENEFITS OF IMPROVEMENT
• improved process performance, organisational capabilities and customer satisfaction
• enhanced drive for innovation
• enhanced focus on root-cause investigation and determination, followed by corrective
action
• improved use of learning for improvement
• enhanced consideration of both incremental and breakthrough improvement
• enhanced ability to anticipated and react to internal and external risks and
opportunities
19. EVIDENCE-BASED DECISION MAKING
• decisions based on the analysis and evaluation of data and information are more likely to produce
desired results
• decision making can be complex process and it always involves some uncertainty. It often involves
multiple types and sources of inputs, as well as their interpretation, which can be subjective. It is
important to understand cause-and-effect relationships and potential unintended consequences.
Facts, evidence and data analysis lead to greater objectivity and confidence in decision making.
• determine, measure, and monitor key indicators to demonstrate the organization's performance
• make all data needed available to the relevant people
• ensure the data and information are sufficiently accurate, reliable and secure
• analyse and evaluate data and information using suitable methods
• ensure people are competent to analyse and evaluate data as needed
• make decisions and take actions based on evidence, balanced with experience and intution
20. KEY BENEFITS OF EVIDENCE-BASED
DECISION MAKING
• improved decision making processes
• increased ability to demonstrate the effectiveness of past decisions
• improved assessment of process performance and ability to achieve objectives
• increased ability to review, challenge and change opinions and decisions
• improved operational effectiveness and efficacy
21. DEVELOP MUTUALLY BENEFICIAL
RELATIONSHIPS WITH SUPPLIERS
• for sustained success, an organisation manages its relationships with interested parties such as suppliers
• interested parties influence the performance of an organisation. Sustainable success is more likely to be achieved when the
organisation manages relationships with all of its interested parties to optimise their impact on its performance. Relationship
management with its supplier and partner networks is of particular importance.
• determine relevant interested parties (such as suppliers, partners, customers, investors, employees, and society as a whole)
and their relationship with the organisation
• determine and prioritise interested party relationships that need to be managed
• establish relationships that balance short-term gain with long-term considerations
• pool and share information, expertise and resources with relevant interested parties
• measure performance and provide performance feedback to interested parties, as appropriate, to enhance improvement
initiatives
• establish collaborative development and improvement activities with suppliers, partners, and other interested parties
• encourage and recognise improvements and achievements by suppliers and partners
22. KEY BENEFITS OF RELATIONSHIP
MANAGEMENT
• common understanding of goals and values among interested parties
• enhanced performance of the organisation and its interested parties through
responding to the opportunities and constraints related to each interested party
• a well-managed supply chain that provides a stable flow of goods and services
• increased capability to create value for interested parties, by sharing resources and
competence and managing quality-related risks
23. LINKS
• ISO 9001 – what does it mean in supply chain?
• Quality Management Principles