The document discusses an integrated approach to capacity management aligned with ITIL principles, emphasizing the importance of both component and transaction data for effective management. It introduces SharePath, a technology that captures real-user transactions and provides valuable insights into the relationships between IT components and business services. The document highlights that by using SharePath in conjunction with Athene, organizations can optimize capacity management and gain better visibility for informed decision-making.

1. From Components to Real-User Transactions to the Business: An Integrated approach to ITIL-aligned Capacity ManagementSeptember 2011Rich Fronheiser, Metron-Athene, Inc.

2. AgendaA brief overview of ITIL Capacity ManagementThe need for both component data and transaction data to do effective Capacity ManagementMonitor your business transactionsComponent data, business data and a framework for Capacity Management reporting, analysis, and planningAn integrated solution for Capacity Management

3. What is ITIL (v3)?Good practice for IT Service ManagementBased on the Service Management LifecycleService StrategyService DesignService TransitionService OperationContinual Service Improvement

4. ITIL Capacity ManagementGoalPurposeObjectivesScope

5. ITIL Capacity ManagementThree levels of Capacity ManagementBusinessServiceComponentRequirements most often flow “top-down” and data and information “bottom-up”

6. Capacity Management ActivitiesIterative activitiesMonitoring, Analysis, Tuning, ImplementationDemand ManagementModelingApplication sizingModelingStoring data in the CMISCompleting the Capacity Plan

7. Capacity Management: Basic questions that need answersWhat is the expected business growth next year, and how will it affect our IT infrastructure?Which infrastructure items (servers and logical components) are serving which business applications and services?How will the relationship between the underlying components affect services levels and in a wider context the business that uses them?Which infrastructure components can be consolidated without degrading service levels?

8. Today’s Capacity Management ChallengePlanning ahead to achieve service levels while managing:

9. Many kinds of data neededBusiness dataService data Component dataFinancial data Relationships

10. Sharepath from CorrelsenseAllows you to monitor all real-user transactions in productionAllows you to capture statistics from all the hops in the infrastructureBuilds a map that shows the relationships between IT components even in very complicated environmentsProvides statistics for many different functions in an organization, including Capacity Management

11. Real-Time Detection – The Key to Business/IT Alignment!Transaction MeteringMapping and ModelingExternalCloudPartner AppWeb ServicesPartner AppApp ServersVirtualWeb ServersWire Xfer>$100KWire Xfer<$100KFirewallMsg. BrokerLoad BalancerDBApp ServersProxyVirtualWeb ServersMainframeDirectoryServerNetworkFirewall

12. How SharePath WorksPatent pending technologyNo need for code changeStores 100% of all traffic – by designNo manual modelingNegligible overhead Individual Transaction Path DetectionTransaction and Application ModelingAuto-detection of dependency topology

13. Aligning Business and IT for Optimized PlanningTransactions are the missing link that tie together infrastructure, applications and the business

14. Aligning Business and IT for Optimized PlanningBy tracking transactions through all hops, SharePath creates valuable, business-contextual data

15. Data for Key IT Initiatives

16. athene®10/18/2011Capacity Management Data / Information16

17. athene®10/18/2011Ad hoc drill down17

18. athene®10/18/2011Robust Reporting18

19. athene®Component data can be captured or imported from many different platforms and sourcesBusiness data can be imported into a central database for use within Planning (trending and modeling) applicationsData can be captured and stored at all three levels of ITIL Capacity Management – let’s see how Sharepathdata can be used within Athene to provide an enterprise-wide Capacity Management solution

20. Athene/Sharepath Demo

21. IntroductionHow does SharePath integrate with Athene?How can it be used in the real-world?What value does it add?

22. ScenarioTwo applicationsOnline TradingeBankingHosted on multiple servers (UNIX & Linux)

23. Data Integration

24. Data Integration

25. Data Integration

26. Data Integration

27. “A model is a simplification of reality, built for a specific purpose”Models

28. Modeling Overview - Trending

29. Non-linear change in Response Time RResponse times are non-linear Traffic related queuing Lists, cache, freeslots Constraints of OS and network Constraints of RDBMS etc Feedback loops Non-intuitive.RUtilization UModeling Overview - Analytical

30. Modeling ChallengesWhich servers are hosting which applications?Understanding the relationshipsUnderstanding the volumesUnderstanding the resource consumptionAccurately assigning resource usageSharePath accurately captures the workload split

31. Modeling - Baseline

32. Modeling – scenario one

33. Modeling – scenario two

34. SummaryBusiness runs on transactions, transactions run on ITTransactions are the missing link betweenComponentsServicesBusinessBy using SharePath to fully track transactions and Athene to optimize capacity management Valuable business/IT data is createdUnprecedented visibility is gainedEnabling Athene to use this valuable data drives better capacity management decisions and predictions